Ratings based on 209 Verified Reviews

4.4 out of 5
88% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from tpa fl

Posted Jun 27, 2017
Only complaint no free mini bar they need to change that and hotel restaurant to expensive for mexico
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 15, 2017
Very relaxing experience and hotel was very nice. A gym was also built recently. The food and service was excellent.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very good hotel...

Posted Apr 7, 2017
Very good hotel with great staff, gardens, lobby and Courtyard! Bathroom was great! A couple of light bulbs in my room did not work and they need accesible outlets for charging phones, etc. other than that, great place!
Comment from Hotel Management
Apr 14, 2017 by Reservaciones, Hotel Management
Thanks for your comments,We are looking forward to have you here again soon. kindly regards
3 out of 5
Recommended
for Everyone
by A verified traveler from Mexico

Five stars hotel but a unsatisfied experience

Posted Mar 6, 2017
Pros: I had stayed before and it was a pleasant stay. Also the food and staff at the restaurant gave great service.
Cons: Make sure they respect the requests on the reservation.
Location: There is a walking distance park, zoo and science museum.
I booked through Expedia a double room which was not assigned. I requested to change rooms and the staff at front desk told me they did not received the request from Expedia and they did not have double rooms available. The hotel provided an additional bed which was in awful conditions. The gym and pool were closed and never notified this in their site. I was going with a kid so swimming was part of the plan. The hotel never apologized about it nor gave any compliment or anything to apologize for the inconvenience. At the end I learned the were hosting a football team and they were reserving the rooms for them which from my perspective is unfair.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent experience

Posted Feb 13, 2017
Extaordinary reception service. Great room cost value and room service.
4 out of 5
Recommended
for Everyone
by A verified traveler

Quick trip with family

Posted Dec 20, 2016
Hotel is beautiful, staff is great....and food was excellent. The only negative was a noise in the bathroom that was made every hour or so...I think it was a plumbing issues. I told the front desk about it when I checked out.
Comment from Hotel Management
Dec 26, 2016 by quinta real , Hotel Management
thank you so much for your comments.
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Posted Dec 8, 2016
Restaurant was amazing, the food was outstanding. The room was old, bath room was outdated
Comment from Hotel Management
Jan 2, 2017 by qr ags, Hotel Management
we appreciatte your comments, we are looking forward to have you here again,
3 out of 5
by A verified traveler from ontario ca

old beds

Posted Nov 22, 2016
it need a renew necesitan renovar colchones y alfombras
Comment from Hotel Management
Dec 26, 2016 by quinta real , Hotel Management
gracias por sus comentarios los tomaremos en cuenta
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 15, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from So Cal

Excellent service

Posted Oct 8, 2016
Pros: The architecture and amenities being close to everything the service was perfect everyone was very attentive and friendly
Cons: Liked everything I think if I had stayed a bit longer I would be able to give a more extensive review
Location: I think it's a perfect part of the city