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Arizona Grand Resort - Phoenix Hotels
Rating: 4.0 Stars
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Arizona Grand Resort

8000 S. Arizona Grand Parkway, Phoenix 85044 - Map
"Nice hotel but, staff needs Cust. Service training"
Check in - No niceties, checked us in like we were just another transaction. Said they need a card to hold, no charges til you check out, like any hotel. Day 2 - checked account and there was a $720 hold, called front desk, was dismissively told it's for the resort fee and $50 per night of incidentals. All other hotels would've told us this at check in. The $47 a day resort fee includes high speed Internet which wasn't accessible from our room, asked front desk again and was dismissively told some areas have it, some don't. They changed their Internet password midweek and called front desk to inquire, was first told there were no changes then when I asked why I was getting an invalid password error, said oh yeah we did. Another perk of the fee was access to the Oasis water park, it was closed the entire week. Our TV stopped working, they sent a maintenance guy who didn't even touch the TV and said it could be out for a week coz of a bug. Said we should ask to change rooms, which we did. Front desk again with no niceties said, we'll send someone over to move you. They sent Hunter who by far was the only nice and courteous person in this hotel.
Traveller from New York, NY
This Phoenix resort rambles over 220 acres at the foot of South Mountain, a half-mile from Arizona Mills Mall. Sun Devil …More

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