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Reviews of Ramada by Wyndham Airdrie Hotel and Suites

2.5 out of 5
Ramada by Wyndham Airdrie Hotel and Suites
191 East Lake Crescent, East Side Hwy 2, Airdrie, AB

Reviews

8.4

Very Good

Rating 10 - Excellent. 406 out of 840 reviews" "
Rating 8 - Good. 272 out of 840 reviews" "
Rating 6 - Okay. 89 out of 840 reviews" "
Rating 4 - Poor. 56 out of 840 reviews" "
Rating 2 - Terrible. 17 out of 840 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I arrived late in the evening and checked out early in the morning but the staff and stay was great.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 15, 2024
Hello David,Thank you so much for rating your stay! We are happy to hear that you enjoyed your time at the Ramada by Wyndham Airdrie Hotel and Suites and we look forward to serving you again.

6/10 Okay

Janine

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing suites!
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 14, 2024
Hello Janine,Thank you! We appreciate it when guests take time out of their busy day to share that they loved their experience at the Ramada by Wyndham Airdrie Hotel and Suites. We hope to see you again next time.

10/10 Excellent

Cheryl, RIMBEY

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Room was a great size . Coffee, shampoo, etc in abundance. Will come again .
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 13, 2024
Hello Cheryl,Thank you very much for such a great review! We work really hard to deliver the best hospitality service possible, so we are very happy to see that it reflected on your last visit! We greatly appreciate that you chose to stay at the Ramada by Wyndham Airdrie Hotel and Suites and we cannot wait to serve you again in the near future!

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 7, 2024
Hello Crystal,We are so glad that you enjoyed your stay at the Ramada by Wyndham Airdrie Hotel and Suites! We are very proud of the property and the service that our team delivers. We look forward to seeing you on your next visit!

10/10 Excellent

Farron

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent start to finish.
Stayed 2 nights in Mar 2024
Response from Guest Services on Apr 1, 2024
Hello Farron,We are so glad that you enjoyed your stay at the Ramada by Wyndham Airdrie Hotel and Suites! We are very proud of the hotel and the service that our team delivers. We look forward to seeing you on your next visit. May you have a wonderful day!

10/10 Excellent

David

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 28, 2024
Hello David,We greatly appreciate the positive star rating! It looks like you had a wonderful stay and we strive for guest satisfaction every time. See you again soon at the Ramada by Wyndham Airdrie Hotel and Suites!

4/10 Poor

Gary

Traveled with family and small children
Liked: Staff & service
This site was promoted to have pillow top mattresses they were too hard. Room was go include breakfast not a coupons at Shmitty’s Restaurant.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 11, 2024
Hi Gary,Thank you for taking the time out of your day to share your review. We apologize that we were not able to provide you with a stay you were satisfied with. We are confident that we will be able to resolve this issue if you provide us the opportunity to speak with you further. Please email or call us. You are very valuable to us!

8/10 Good

Rajan

Stayed 1 night in Mar 2024
Response from Guest Services on Mar 25, 2024
Hello Rajan,Thank you for leaving us a star rating! We always want to ensure that every guest has an amazing stay and I can see that we delivered that to you. Looking forward to serving you the next time you are in town.

10/10 Excellent

Enrique

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 26, 2024
Hello Enrique,Thank you for rating your stay! We are happy to hear that you enjoyed your time at the Ramada by Wyndham Airdrie Hotel and Suites and we look forward to serving you again.

10/10 Excellent

Candace

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and clean, restaurant attached, lobby area is set out nicely
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 21, 2024
Hello Candace,We are incredibly grateful that you took the time out of your day to leave us this review. Ramada by Wyndham Airdrie Hotel and Suites values customer satisfaction as a top priority and we are committed to our guests. It is guests like you that make our job wonderful. Please consider us the next time you are staying in the area as we look forward to serving you again!

10/10 Excellent

Azhar, Edmonton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hospitality
Stayed 1 night in Jan 2024
Response from Guest Services on Feb 5, 2024
Hello Azhar,Thank you for taking the time to share your feedback regarding your stay! We are glad that we were able to meet your expectations especially with our hospitality. Thank you for staying at the Ramada by Wyndham Airdrie Hotel and Suites and we hope that you will consider us the next time you are staying in the area!

8/10 Good

Vanessa

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
This was the 4th stay in this hotel! We like that it's close to Calgary and other activities. We noticed this time that our room was not really clean. It had hair all over the beds and in the bathroom. The floor was dirty and when we pulled the blankets down there was a brown stain on the sheets. We were really grossed out. The manager was amazing and gave us a free night. But that doesn't help that their cleaning staff is not doing a great job. I hope that this can change as this hotel is a nice place to stay!
Stayed 3 nights in Dec 2023
Response from Guest Services on Jan 1, 2024
Hello Vanessa,Thank you for visiting the Ramada by Wyndham Airdrie Hotel and Suites and for sharing your experience! We are overjoyed that you chose to stay with us for the 4th time. And although your last stay was a little underwhelming, it is only when we receive feedback that we know we have done our jobs well or know where there are areas for improvement. Thank you again for this review, as you made our day! We strive to deliver great experiences consistently, so please come back again to stay at the property the next time you are in the area.

6/10 Okay

Ernest

Traveled with family
Comfy cozy
Was cozy and very quiet in the north east corner. Certainly enjoyed it. Room could’ve been cleaner
Stayed 2 nights in Dec 2023
Response from Riza Bolinas, Operations Supervisor on Dec 26, 2023
Hello Ernest, Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

2/10 Terrible

Jarrett

Stayed 1 night in Dec 2023
Response from Guest Services on Dec 27, 2023
Hello Jarrett,We are truly sorry to see that your stay did not live up to your expectations. Our goal is that everyone who walks through our doors has a remarkable experience. We acknowledge that this did not happen during your stay. Please reach out to us through email or call us as we would greatly appreciate the opportunity to make things right for you.

2/10 Terrible

Stephanie

Traveled with family and small children, Traveled with family
Disliked: Staff & service, property conditions & facilities
Hotel was completely overrun by hockey teams, drunk parents. Unsafe, unsupervised (ages from literally 5 to 15) kids everywhere well past midnight. Parents only to be found gathered in rooms partying with children and teens left completely to their own devices. Hotel staff absolutely overwhelmed and unable to manage the situation. Neighboring room had a little girl sobbing for 20 minutes with no parents to be found. Pool was full of kids with one or two "parents" completely ignoring them. Climbing the slide (7 or eight at a time). Talking to other guests the said their floor was even worse with teams (kids and parents) moving their chairs into the hallway and partying well into the night. Complaints to staff did nothing.
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 6, 2023
Hello Stephanie.Thank you for taking the time out of your day to share your review. We apologize that we were not able to provide you with a stay you were satisfied with. We are confident that we will be able to resolve this issue if you provide us the opportunity to speak with you further. Please email or call us at the property so we can see how we can move forward with something that will be convenient for you. You are very valuable to us!

4/10 Poor

Candace

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there for two nights. My son didn’t want to swim the first night after a busy day. The second night we decided to go and the pool wasn’t working all of a sudden. Expedia nor the hotel offered any suggestions. I couldn’t even get in touch with a real person with Expedia. That was the only reason I booked there. Was for my children to enjoy the pool. But that didn’t happen. Kinda ruined the trip. Safe to say I won’t use Expedia or Ramada again.
Stayed 2 nights in Nov 2023
Response from Guest Services on Nov 28, 2023
Hello Candace,Thank you for bringing this situation to our attention. First and foremost, we would like to sincerely apologize for any inconvenience we may have caused you. The hot tub was overflowing so we had to shut down the entire pool area for an hour to have it sorted. After that we knew it couldn't be fixed right away so we kept it out of order but had the pool and waterslide open for the rest of the evening. If you would be willing, we would greatly appreciate the opportunity to make this right for you. Thank you and have a great day.

4/10 Poor

Hana

Traveled with family
Disliked: Amenities, property conditions & facilities
Loud noise (singing like a karaoke) in the morning very annoying and distracting guests who wants to relax and sleep.
Stayed 1 night in Oct 2023
Response from Guest Services on Nov 16, 2023
Hello Hana,We would like to sincerely apologize for your recent experience at our property and are saddened to hear that you were less than satisfied with your stay. Thank you for bringing this situation to our attention as we pride ourselves on our hospitality and the high quality standards we maintain. We would appreciate the opportunity to make this right for you, if you give us a chance. Hope you have a wonderful day.

10/10 Excellent

Zachery

Stayed 1 night in Nov 2023
Response from Guest Services on Dec 6, 2023
Hello Zachery,Thank you for rating your stay! We are happy to hear that you enjoyed your time at the Ramada by Wyndham Airdrie Hotel and Suites and we look forward to serving you again.

10/10 Excellent

Deanne

Traveled with family and small children
Stayed a night with grandchildren to have a swim. Loved the two bedroom room and having Smitty’s onsite that does room service. Everything was very clean and front staff helpful. Will stay again!
Stayed 1 night in Oct 2023
Response from Guest Services on Oct 22, 2023
Hello Deanne,Thank you so much for leaving us such a wonderful review! We are glad that you and your family loved our services at the Ramada by Wyndham Airdrie Hotel and Suites. Our dedicated staff will be pleased to learn of your high praise and this provides us great encouragement to keep doing what we are doing. Thank you, once again, for your kind words and we hope to serve you well again soon!

10/10 Excellent

Raeanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Services on Oct 19, 2023
Hello Raeanna,Thank you! Thank you! We appreciate it when guests take time out of their busy day to share that they loved their experience. (- Ramada by Wyndham Airdrie Hotel and Suites)

8/10 Good

Steven

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel was great. The staff was helpful, and easy to work with. The room was clean, and fully stocked. I would give it 5, but oh my the beds were awful. Not just mine, but the two in the secondary bedroom. Probably the worst hotel bed I've ever had. Maybe it was just bad luck, but has to bed said.
Stayed 2 nights in Oct 2023
Response from Guest Services on Oct 16, 2023
Hello Steven,Thank you for taking the time to share your feedback regarding your stay! We work really hard to deliver the best hospitality service possible, so I am very happy to see that it reflected on your last visit! While we wish you had a better experience, i.e. the beds, we can only hope to improve upon your future stays at our property and we are for sure looking to fix those issues that were mentioned. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate that you chose to stay at the Ramada by Wyndham Airdrie Hotel and Suites and we cannot wait to serve you again in the near future!

8/10 Good

ERMA, EDMONTON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Services on Oct 11, 2023
Hello ERMA,We greatly appreciate the positive star rating! It looks like you had a wonderful stay and we strive for guest satisfaction every time. See you again soon at the Ramada by Wyndham Airdrie Hotel and Suites!

10/10 Excellent

Trista

Stayed 2 nights in Oct 2023
Response from Guest Services on Oct 11, 2023
Hello Trista,We are so glad that you enjoyed your stay at the Ramada by Wyndham Airdrie Hotel and Suites! We are very proud of the property and the service that our team delivers. We look forward to seeing you on your next visit!

10/10 Excellent

Zamir

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Guest Services on Oct 6, 2023
Hello Zamir,We are so glad that you enjoyed your stay at the Ramada by Wyndham Airdrie Hotel and Suites! We are very proud of the hotel and the service that our team delivers. We look forward to seeing you on your next visit!

8/10 Good

Violet

Traveled with family and small children, Traveled with family
Liked: Staff & service
Most staff absolutely amazing. We loved our room, the games room and the set up of the pool room. The hideabed was comfortable but needed a vacuum underneath to get old food and small car toys out. We used the pool room just after it opened at 8am and I was hoping to use the hot tub. A staff member was just adding multiple cups of chlorine/powdered chemicals to the ice cold hot tub at about 830 am so it was only room temp by 10 am. The kids had fun in the pool but it looked a bit murky. After a few trips down the waterslide and swallowing water he started to feel sick then he had to vomit. The pool room is a perfect set up but the water quality needs to be checked I also think the hot tub should be ready to use during opening hours. I was reminded by the pool maintenance man that I could NOT have coffee in the pool room but no apology for a cold hot tub. The games room is great. Overall I would stay again especially if the pool water quality can be fixed. The location is great - close to Genesis rec centre and to main road.
Stayed 1 night in Oct 2023
Response from Guest Services on Oct 6, 2023
Hello Violet,Thank you very much for your honest review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about our pool facilities as we will try and improve with regards to that area. If you would be willing to give us an opportunity to turn your experience around, then it would be such a pleasure to personally welcome you back to our property.

10/10 Excellent

Michael

Stayed 1 night in Sep 2023
Response from Guest Services on Oct 27, 2023
Hello Michael,Thank you for rating your stay! We are happy to hear that you enjoyed your time at the Ramada by Wyndham Airdrie Hotel and Suites and we look forward to serving you the next time you are in town.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay.
Stayed 2 nights in Sep 2023
Response from Guest Services on Oct 2, 2023
Hello Nicole,Thank you! Thank you! We appreciate it when guests take time out of their busy day to share that they loved their experience. (- Ramada by Wyndham Airdrie Hotel and Suites)

8/10 Good

nancy

Traveled with family
Liked: Staff & service
We liked the property
Stayed 2 nights in Sep 2023
Response from Guest Services on Sep 29, 2023
Hello Nancy,We greatly appreciate the positive star rating! It looks like you had a wonderful stay and we strive for guest satisfaction every time. See you again soon at the Ramada by Wyndham Airdrie Hotel and Suites!

10/10 Excellent

Howard

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have paid more money for other rooms at other hotels that didn’t offer what was included here. Would definitely stay here again.
Stayed 3 nights in Sep 2023
Response from Guest Services on Sep 26, 2023
Hello Howard,We greatly appreciate that you took the time to share your experience at the Ramada by Wyndham Airdrie Hotel & Suites! We are happy that we were able to meet your expectations regarding our rooms and in this case, looks like we have exceeded your expectations and we are ecstatic about that. Thank you for staying with us and we look forward to serving you again in the future.

10/10 Excellent

NAVNEET

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious and everything is working well.
Stayed 3 nights in Sep 2023
Response from Guest Services on Sep 25, 2023
Hello NAVNEET,Thank you very much for such a great review! We work really hard to deliver the best hospitality service possible, so I am very happy to see that it reflected on your last visit! We greatly appreciate that you chose to stay at the Ramada by Wyndham Airdrie Hotel and Suites and we cannot wait to serve you again in the near future!

10/10 Excellent

Cody

Stayed 2 nights in Sep 2023
Response from Guest Services on Oct 16, 2023
Hello Cody,We are so glad that you enjoyed your stay at the Ramada by Wyndham Airdrie Hotel and Suites! We are very proud of the property and the service that our team delivers. We look forward to seeing you on your next visit!

2/10 Terrible

Joanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We received a voucher for dining. Staff was very hospitable.
Stayed 1 night in Sep 2023
Response from Guest Services on Sep 25, 2023
Hello Joanne,We are so sorry that you did not enjoy your stay with us. We do not want to let you leave our hotel with a satisfactory experience. Please contact us through email or phone. We will do everything possible to make this right for you. While we wish you had a better experience, we can only hope to improve upon your future stays at our property.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, to food and shopping
Stayed 2 nights in Sep 2023
Response from Guest Services on Sep 25, 2023
Hello Brenda,Thank you for taking the time to share your feedback regarding your stay! We are glad that we were able to meet your expectations and more. Thank you for staying at the Ramada by Wyndham Airdrie Hotel and Suites and we hope that you will consider us the next time you are staying in the area!

4/10 Poor

Joe

Traveled with family
Disliked: Cleanliness
Room smelled of chemicals, cleaning of the room was terrible- long black hairs on the bathroom floor, countertop and bed. food left in fridge.
Stayed 2 nights in Sep 2023
Response from Guest Services on Sep 15, 2023
Hello Joe,We are so sorry that you did not enjoy your stay with us. We do not want to let you leave our hotel with an unsatisfactory experience. Please contact us through email or phone. We will do everything possible to make this right for you.

10/10 Excellent

Bertha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly service.
Stayed 1 night in Sep 2023
Response from Guest Services on Sep 7, 2023
Hello Bertha,Thank you for rating your stay! We are happy to hear that you enjoyed your time at the Ramada by Wyndham Airdrie Hotel and Suites and we look forward to serving you again.

6/10 Okay

Joshua

Traveled with family and small children
Room was clean but minor things not checked like the coffee pot had a used pod in it when we checked in. Kids lovedthe pool but the area couldve been cleaner. Water was murchy and drains around the pool had hair and bugs in them. Kids also enjoyed the games room. Noisy in the room at times as you can hear people above you walking or running around very clearly. Not the staffs fault but noticeable. Overall this was an average stay.
Stayed 3 nights in Sep 2023
Response from Guest Services on Sep 7, 2023
Hello Joshua,We would like to thank you for your feedback, as this provides us with a learning opportunity in which we can improve our service. While we wish you had a better experience, we can only hope to improve upon your future stays at our property. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. If you give us a chance to earn back your trust, we would like to see to it that you enjoy a future stay with us.

10/10 Excellent

Allison

Stayed 1 night in Sep 2023
Response from Guest Services on Sep 25, 2023
Hello Allison,Thank you for rating your stay! We are happy to hear that you enjoyed your time at the Ramada by Wyndham Airdrie Hotel and Suites and we look forward to serving you again.

8/10 Good

Angelo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Riza Bolinas, Operations Supervisor on Sep 4, 2023
Dear Angelo,Thank you for giving our hotel a good rating! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Rena

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and family-friendly. Room was spacious. We enjoyed our stay.
Stayed 4 nights in Aug 2023
Response from Guest Services on Aug 29, 2023
Hello Rena,Thank you for taking the time to share your feedback regarding your stay! I am glad that we were able to meet your expectations and that you had a wonderful time. Thank you for staying at the Ramada by Wyndham Airdrie Hotel and Suites and we hope that you will consider us the next time you are staying in the area!

6/10 Okay

Kirk

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Guest Services on Aug 29, 2023
Hello Kirk,We acknowledge the low rating you have provided the property. We empathize with you and would appreciate the opportunity to make things right for you. Please contact us at the property as we are confident we can resolve this issue to your satisfaction

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent getaway
Stayed 1 night in Aug 2023
Response from Guest Services on Aug 28, 2023
Hello Mike,Thank you very much for the genuine review you completed for the Ramada by Wyndham Airdrie Hotel and Suites. I am very pleased to see that you have enjoyed your stay. We strive to provide positive guest experiences consistently, so please come back again to stay at the property the next time you are in the area.

10/10 Excellent

Jim

Stayed 2 nights in Aug 2023
Response from Guest Services on Sep 15, 2023
Hello Jim,Thank you for leaving us a star rating for the Ramada by Wyndham Airdrie Hotel and Suites! We always want to ensure that every guest has an amazing stay and I can see that we delivered that to you. Looking forward to serving you the next time you are in town.

10/10 Excellent

Atkelte

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very big, and good for families. We loved it and the pool was great as well. We'll see you again!
Stayed 2 nights in Aug 2023
Response from Guest Services on Aug 23, 2023
Hello Atkelte,We are incredibly grateful that you took the time out of your day to leave us this review. Ramada by Wyndham Airdrie Hotel and Suites values customer satisfaction as a top priority and we are committed to our guests. It is guests like you that make our job wonderful. Please consider us the next time you are staying in the area as we look forward to serving you again!

10/10 Excellent

cathy, AIRDRIE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Aug 2023
Response from Guest Services on Aug 21, 2023
Hello Cathy,We greatly appreciate the positive star rating! It looks like you had a wonderful stay and we strive for guest satisfaction every time. See you again soon at the Ramada by Wyndham Airdrie Hotel and Suites!

10/10 Excellent

Gerard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
It was amazing.
Stayed 2 nights in Aug 2023
Response from Guest Services on Aug 21, 2023
Hello Gerard,We are so glad that you enjoyed your stay at the Ramada by Wyndham Airdrie Hotel and Suites! We are very proud of the property and the service that our team delivers. We look forward to seeing you on your next visit!

10/10 Excellent

Christine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best hotels I’ve stayed at. Great games area for the kids (and myself) the pool and slide did not disappoint. Rooms were a great size. I’d definitely recommend this hotel.
Stayed 1 night in Aug 2023
Response from Guest Services on Aug 21, 2023
Hello Christine,Thank you very much for such a great review! We work really hard to deliver the best hospitality service possible, so I am very happy to see that it reflected on your last visit! We greatly appreciate that you chose to stay at the Ramada by Wyndham Airdrie Hotel and Suites and we cannot wait to serve you again in the near future!

6/10 Okay

Stephanie

Liked: Cleanliness
Room was clean and very large. King-size bed was large but not comfortable. Pull out bed was atrocious. Shower products were empty or didn't work. Microwave was included but not plates or cutlery or really anything else to facilitate eating. Pool was large and hot tub and waterslide were great however it didn't seem to be cleaned regularly (bathrooms had toilet paper pieces all over floors for days, cleaning staff walked over clumps or hairand other debris on the pool deck on their way out from cleaning washrooms) towels were not replaced in pool so we had to request more each day while standing in our pool attire at front desk, one day while dripping wet as I didn't check first before following my toddler into the pool. Policies around towel replacement and room refresh weren't clear or posted in our room or advised during check in so we had some confusion as to how to get new towels and sheets. Cleaning staff were lovely. Front desk was courteous. We had very noisy neighbors Saturday night and front desk staff did attempt to help. We also requested a half hour extension on our checkout time to allow the little to swim a little longer and they happily obliged. Attached Smitty's was good and the provided 5$ coupons were nice.
Stayed 2 nights in Aug 2023
Response from Guest Services on Aug 21, 2023
Hello Stephanie,Thank you for taking the time out of your day to share your review. I apologize that we were not able to provide you with a stay you were satisfied with. You are very valuable to us that is why we are currently looking at solutions for the issues you have mentioned and hopefully turn things around for you as it would be such a pleasure to welcome you back to our property. .

8/10 Good

Jonathan

Stayed 8 nights in Aug 2023
Response from Guest Services on Sep 15, 2023
Hello Jonathan,Your rating helps us to know we are on the right track! Thank you for sharing your experience with us and we hope to see you again soon at the Ramada by Wyndham Airdrie Hotel and Suites.

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The rooms are VERY SPACIOUS! This was very nice, to have the extra space and the hotel was very clean.
Stayed 2 nights in Aug 2023
Response from Guest Services on Aug 14, 2023
Hello Ashley,Thank you for taking the time to share your feedback regarding your stay! I am glad that we were able to impress you with the size of our rooms and cleanliness. Thank you for staying at the Ramada by Wyndham Airdrie Hotel and Suites and we hope that you will consider us the next time you are staying in the area!