Ratings based on 167 Verified Reviews

4.1 out of 5
76% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Sunshine Coast

Posted Nov 24, 2016 on Wotif
Pros: Nice sized rooms
Cons: WIFI - next to network coverage due to the mountains. Updated TV sets
Location: N/A
Nice apartments, which is close to town. Nice views.
Comment from Hotel Management
Dec 6, 2016 by Reservations, Hotel Management
thank you for your feedback - we are pleased you enjoyed your stay.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 1, 2016 on Hotels
5 out of 5
by A verified traveler from Somerville

Brilliant apartment for a family

Posted Sep 11, 2016 on Hotels
This was brilliant place to stay, apartment was fantastic for my family and amazing views. Close to town and shops.
1 out of 5
by A verified traveler from Melbourne

Wouldn't recommend to anyone

Posted Sep 11, 2016 on Hotels
The dirtiest accommodation that I have ever been! Even when you go camping the kitchen and bathroom are cleaner. This place stinks, is full of insect and shower screen hasn't been washed for a while, with snots stuck all over. Our toilet even had dry urine on the seat, it was absolutely disgusting. And hair everywhere! We checked-in at 10pm and left next day by 6am as we was worried of our health. It definitely ruined our 'romantic' stay in Airlie beach. This place doesn't meet Grand Mercure standards and for that price we were really disappointed.
Comment from Hotel Management
Dec 6, 2016 by General Manager, Hotel Management
All of these dreadful problems you mentioned have been dealt with since new owners and management have taken over at the end of September. A new housekeeping staff have been employed and their attention to detail is second to none. All rooms have been thoroughly and professionally detailed and sanitized, from the carpets to the air conditioners! We take great pride in the presentation of our beautifully located and appointed apartments. Thank you for your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne - Australia

Amazing views

Posted Sep 5, 2016 on Wotif
Pros: The pools by far
Cons: Maybe have some higher pillows
Location: It is located up a small but steep hill but once you see the view at the top it is well worth the climb.
What a lovely surprise to discover upon our arrival my son and I had been upgraded to the penthouse suit. The hospitality was second to none and Toni the manager was so lovely and friendly at all times. All rooms are clean, fresh and tidy. The view from the huge balcony was to die for. I could just sit there all day. Both pools were sparkling clean and very inviting. All this said I would most defiantly stay here again and have already referred a friend.
5 out of 5
by Frances from Bunbury

Posted Aug 2, 2016 on Hotels
lovely place, lots to see and do, great for 90 year old
Comment from Hotel Management
Dec 6, 2016 by General Manager, Hotel Management
We are pleased you enjoyed your stay and the amazing location which is Airlie Beach!
3 out of 5
by Martin from Melbourne

Retro

Posted Jul 27, 2016 on Hotels
A lovely location but the resort is stuck in a time warp. In what universe is it still OK to book a room that has an old CRT television linked to a set top box? No point asking for wi fi access it has not yet arrived at this location. The carpet was worn and badly in need of replacement, the couch was completely shot, you could not sit on it. Whoever owns the unit we were in should be forced to spend some money to update it to 21st century standard.
Comment from Hotel Management
Dec 6, 2016 by General Manager, Hotel Management
absolutely - and as new owners and management that have taken over as of the end of Sept 2016, these were one of the first issues we addressed. We have upgraded the TV's, and wi-fi has been installed throughout the building and for the comfort of our guests - in the apartments. No longer is Azure Sea stuck in a time warp, we are here today!!! Thank you for your feedback, we can see how far we have come in such a short time!
4 out of 5
Recommended
for Everyone
by A verified traveler from NSW

Beautiful views

Posted Jul 11, 2016 on Wotif
Pros: Views, spacious balcony area lovely.
Cons: TV dangerous, leaning over.
Location: Cruises to islands.
A lovely spacious apartment. Bed very comfortable. Very spacious living areas.
2 out of 5
by A verified traveler from Perth

Over rated and existing by name and branding.

Posted Jul 2, 2016 on Wotif
Location: Close to Airlie Beach and shops.
Tired accommodation in need of much needed renovation or refurbishment. Upon arrival, the shower head was leaking so much that it was clear a plumber would be required. Why this was not picked up following the departure of the previous guests is beyond me. When advised the manager seemed to be shocked, however would address it. Upon our return, the manager had wrapped a towel around the shower head and placed more towels in the shower to absorb the water. A number of lights were not working and generally the unit was dusty and dirty.
Comment from Hotel Management
Dec 6, 2016 by Reservations, Hotel Management
WOW - as new owners/management as of the end of Sept, I absolutely do not know what to say in response - except that this certainly would not happen on our watch!!! We have addressed the issues that you mentioned, no more leaking taps, all lights work and we have hired a whole new housekeeping team whose attention to detail is second to none.
4 out of 5
by A verified traveler

Nice location

Posted Jun 30, 2016 on Wotif
Nice location, spacious room, however the TV was trapped in the early 90s and desperately needs to be up dated!! Not as modern overall as I expected but still a comfortable stay.