Outdoor pool, sun loungers
Check availability

Reviews of Fairmont Mara Safari Club

4 out of 5
Fairmont Mara Safari Club
Masai Mara National Reserve, Maasai Mara

Reviews

9.6

Exceptional

Rating 10 - Excellent. 26 out of 31 reviews" "
Rating 8 - Good. 4 out of 31 reviews" "
Rating 6 - Okay. 0 out of 31 reviews" "
Rating 4 - Poor. 0 out of 31 reviews" "
Rating 2 - Terrible. 1 out of 31 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a great place
A great place. Had a great 4 days here. We drove in--I would recommend a driver or flying in as the road is very difficult. Saw everything possible as far as wildlife. Loved it!
Stayed 4 nights in Jan 2020

10/10 Excellent

Frank

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and service, goog game drive experiences
Stayed 2 nights in Jan 2020
Response from doublen on Feb 2, 2020
Dear Frank, We appreciate you taking the time to share with us your feedback following your recent stay at the Fairmont Mara Safari Club. The team and I are delighted to read that you enjoyed our heartwarming services and the game drives. It is always a pleasure to note that our team provided memorable services and we happy to share your kind compliments with them. Once again thank you for sharing your experience, and we hope we will have another opportunity to serve you again in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

10/10 Excellent

Maina, Miami, FL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There’s a reason Fairmont is a cut above the rest... just simply the best properties, facilities and most of all service. Service at the Fairmont Mara was the most genuine I’ve ever experienced. The staff cater to your every need and do it with a smile - everything just seems natural, and you can tell they went through the process of ensuring they hired the right personnel. We were met at the airstrip with nice refreshments and small cold towels, followed by a quick 10 min ride to the facility. Check in was relaxed and seamless. The tents were just beautiful - have everything you would need yet you still feel like you are one with nature. The facilities are impeccably maintained. Included in the price are 3 sumptuous meals a day - can’t beat full board! The bar was well stocked and though the premium drinks are a tad pricey, the service makes them well worth it. Tea, coffee, cookies and hot chocolate are complimentary and available 24 hrs/day. The game drives were just awesome! Two game drives a day included in the price, and our driver Jeremiah knew the Mara inside and out - he has been there 21 years and has such a wealth of knowledge! We saw all the animals you could think of - plenty of elephants, lions, giraffe, cheetahs, rhinos, hyenas, warthogs, antelopes, hippos... you name it! Just barely missed catching the big 5 as two leopards disappeared from our view. Overall I was totally impressed with the Fairmont and will certainly be back.
Stayed 2 nights in Dec 2019

2/10 Terrible

Roy

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
Charging like a 5 * hotel for a 3 * service!
Charging like a 5 star hotel for a 3 star service! Very very disappointing stay! 1) Hotel feels dead (no atmosphere at all) 2) Charges everything as extras on check out (you end up paying more than a 5 star hotel), (supposedly all inclusive but charges u even for water and soft drinks, park entrance...) 3) Service is bad: whatever you order the reception asks you to come pick it up by yourself! 4) Internet only works at the reception 5) Safari drives: the driver would drop us at the hotel half an hour before drop off scheduled time 6) Asked to borrow a mosquito repellent at dinner and they didn’t even have that (in a safari camp)!
Stayed 2 nights in Oct 2019

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
This is my second time at the hotel and I’m already planning when I can return. The manager is fabulous and went out of his way to resolve everything when our luggage was lost by the airline. Everyone who works there goes above and beyond. John will make sure you have everything you need when you eat and Steve Larry makes delicious food. Hannah is so sweet and helpful in the gift shop. Joshua took great care of our room. Hot water bottles are left in the bed so it’s extra snuggly when you sleep and he wakes you up with coffee, Kenyan tea or hot chocolate. Last but not least, our incredible guide was Jonathan. I brought my husband back to Kenya for our honeymoon because of my first experience with Jonathan as a guide. He is incredible-let him teach you and I promise you’ll leave with Kenya and the Mara strongly placed in your heart.
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was fantastic, service impeccable. In the quieter part of the park, so feels really exclusive. Still saw 4 of the big five.
Stayed 2 nights in Aug 2019

10/10 Excellent

Yeuk See Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a brilliant and unforgettable stay at the Fairmont Massai Safari Club. Everything is perfect including the tents, the game drive, the buffets, and of course the wonderful nature around including all the hippos and monkeys directly coming into the Club sometimes. We had a great guide for the game drive called Boston. He’s so passionate and knowledgeable about the safari animals, and he can even anticipate where the leopard, lions and elephants to go next. That really helped us to have take a lot of very close up photos of the animals. The buffets are also the best we have had during our whole stay in Kenya among different resorts/hotels. There’s a lot of variety and the quality is very consistent. We particularly missed the great salads after we left the Club. We stayed for three nights, and we always had some great choices in every single meal. The only downsides are 1) it’s not close to the main migration area of Massai Mara. You need to take a long ride to go there. 2) the reception doesn’t operate 24 hours. When we wanted to check out early on the last day, we needed to wait for 30 minutes before the receptionist started the day.
Stayed 3 nights in Aug 2019

10/10 Excellent

Ajay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food Needs improvement. Also this is the conservatory which is at the end of the national park. You can see the animals what are available but not the migration, which is plentiful.
Stayed 3 nights in Jul 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend this fabulous lodge
Excellence lodge and fantastic service. Fabulous game drives
Stayed 2 nights in Jul 2019

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding safari experience! All the staff were helpful and nice. Antoine was an amazing safari guide. Very knowledgeable!
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is excellent!! The staff is extremely accommodating and welcoming. Truly a blessing to be able to stay in this magical place.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Have been on 2 prior safaris, this was by far the best. Simply amazing animals, amazing staff and amazing property.
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

10/10 Excellent

Mischa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top hotel pick for your Masai Mara Safari
Amazing hotel in the mara! The tent Accomodations were beautiful!!! Wake up to the sound of hippos, enjoy your coffee looking at the river in complete peace. Excellent privacy. Safari was the highlight. Game drivers were so knowledgeable and really made an effort to make sure you see all the animals. Big thanks to Allen and Henry.
Stayed 3 nights in Oct 2018

10/10 Excellent

Deesch

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended
Fantastic place to stay and the drivers are very knowledgeable. Got to see 4 out of the Big 5 in only 2 safari trips. You only need 2 - 3 nights there.
Stayed 2 nights in Nov 2017

10/10 Excellent

Michelle, Chicago, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and location
Our family had a wonderful time and would return. Their website accurately depicts their accommodations. The location allows you to view hippos and crocs right from the property and all of the tents are facing the river for a nice view. The food was good to very good. The tents are clean and in good repair. The employees are friendly and want to be helpful, for example I unknowingly dropped some money on the floor and our waiter spotted it and quickly returned it to me. Our game driver John went out of his way to make sure that we spotted the big 5 plus so much more. It is a mix between a tented camp and a resort, it has a larger feel to it but that suited our needs perfectly.

10/10 Excellent

Krishan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommmend!
AMAZING stay, great game drives, food is very very good and most of all the service and people are wonderful

10/10 Excellent

Naresh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Daniel on Jul 24, 2016
Dear Naresh, Thank you for taking time to write feedback about us. We look forward to welcoming you back again, Best Regards, Munene Ngotho, General Manager, Fairmont Mara Safari Club

10/10 Excellent

Yvonne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe & snug at Kenya's Fairmont Mara Safari Club
Staff (Geoffrey, John, Munene, Miriem) were welcoming & generous with their hospitality from pick up at the airstrip, till departure. There were food choices to suit all, thanks to Chef Nicholas & Team. Delicious wine selection, especially the Mara Red, and great table service, thanks Stephen, Alex & others. Driver Ashford was very skilled in navigating the varied terrains, making me feel safe at all times. His knowledge of game & birds was welcome. Location is great, altitude of 5300 feet, just south of the Equator, with large well appointed tents high above the Mara River, and we could see hippo and crocodiles from our verandah. Plenty of bottled water in the tent, plus fruit plates, coffee machine, tea, minibar. Sammy the room attendant did a great job looking after our needs, and kept the tent immaculate. And the hot water bottles in both queen beds every evening were Devine. The lounges and dining room, plus verandahs wrapping around the main building are all decorated with the African decor that sits so well in a lodge atmosphere. The gift shop has a huge selection of things, reasonably priced. Security at the Lodge is excellent, all vehicles are scrutinised before entry (thanks Wilson), electric fences discretely in the trees, regular patrols, plus personal electronic safe. All in all, just as you would expect from a Fairmont property in the wilderness, and a wonderful way to experience Kenya. We saw lots of animals. The massing for the Migration is stunning.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Great value for money as about half the price of some of the fancier lodges. The rooms are lovely and the food is pretty decent, although the restaurant could do with a little more atmosphere! Some more comfortable furniture on the verandah of the tent would also be nice as the wooden chairs do not lend themselves to sitting for more than five minutes!

10/10 Excellent

Anudeep, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best family vacations of many...
We have taken many family vacations around the world. 3 days spent at Mara Safari Club were one of the best. Pros- 1. Terrific location - Located on the Mara River with Hippos and Crocodiles visible from living quarters 2. Excellent accommodations and service - very friendly and responsive staff, our driver Evans was fantastic 3. Plentiful wildlife up close - we saw the big 5 and all else several times at touching distance 4. Easy access and exit from Nairobi Things to be careful about 1. Not cheap - you pay for what you get 2. Food choices - while the quality was uniformly good, picky eaters would find the fare limited; you are in the middle of a jungle after all 3. Limited connectivity - wifi in the main hotel only, ideal if you want to unplug and disconcerting if you are used to plugging in 24/7 without paying exorbitant roaming charges

10/10 Excellent

ali, Egypt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing

10/10 Excellent

Bj., London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great life experience
Wonderful time! I have no regrets about this trip. An amazing place with beautiful people

8/10 Good

Lara, Philadelphia, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safari Meets Luxury
Great and easy to get to location, every need anticipated. Staff was super attentive. Resort was small enough that we were known, by name, within hours and by all. The schedule was set, everything inclusive, but didn't feel regimented. The resort takes full advantage of the natural surroundings and gives animal encounters with monkeys, hippos, crocs, birds in a safe and up close way. We lacked nothing and the prepared game drives were superb. Our safari was top-notch thanks to the efforts and the planning and the expertise of this hotel. Would not hesitate to send my closest friends and family here.

10/10 Excellent

Jim & Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Great location - all tents, and the main buildings, overlooked the Mara river, also had beautifully landscaped grounds that gave sufficient privacy between tents. Luxurious tents that had amazingly comfortable beds and outside deck areas to enjoy the splendid postion overlooking the river. We even had our own 'local' hippo in the patch of river below!! Although the food was plentiful and enjoyable, the evening meal was not quite the standard I expected from the Fairmont. The safari's were great! comfortable vehicles fully equipped with refreshments, but most importantly, good guides who knew the territory well and were very knowledgeable. generally very friendly staff who made you feel very welcome. We would definately return!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice
Excellent stay . Game to be seen from moment you exit the camp. Over the 3 days we stayed we were lucky to see all big 5. Food prepared by the chef was excellent.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Yeol, 서울

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
환상적인 사파리 투어..
전체적으로 만족할 만한 서비스를 제공하고 있으며, 스태프 모두가 친절하다. 그러나 호텔스 닷컴에서 예약할때는 없었던, 환경세 (PARK Fee)를 요구 하였다. $80/ (1day / preson) 환경세를 내는것은 불만은 없으나, 미리 고지 하지않았던 것이 조금 불쾌함.. 식사는 비용에 모두 포함되어 있으나. 음료는 별도로 구매 하여야 함. 식사의 상태는 전반적으로 괜찮으나.. 소금이 많이 쓰인다. 사파리 투어는 빼놓지 말고 꼭 다녀올것.. 다 다른곳으로 투어를 나가니.. 특별한 것이 없다면 반드시 반드시 사파리 투어를 가야함. 자신이 가지고 있는 가장 좋은 카메라를 가지고 갈것.. dsrl 150mm ~~ 300mm 추천...

8/10 Good

Anton, Stockholm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suverän personal och fantastisk game drive
Kunde inte begärt så mycket mer av denna vistelse. Skulle det vara något så var det att strömmen stängdes av kl 00.00 varje natt vilket gjorde tältet kolsvart. Detta löste dock personalen efter påpekande med en stor ficklampa. Det andra är middagen som trots ambitionen var sämre än den enklare lunchen som var utmärkt. Troligen var det just ambitionen som inte riktigt kunde mätas med genomförandet. Med detta sagt var det ändå ett fantastiskt bra hotell som jag verkligen skulle rekommendera till alla som funderar på att besöka Masai Mara.

10/10 Excellent

S & E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uskomaton palvelu
Loistohotellin huonetta vastaava telttamme sijaitsi aivan virtahepoja täynnä olevan Mara-joen rannalla. Huonepalvelu toimi mahtavasti; aamukahvitkin sai halutessaan sänkyyn joka aamu ilman mitään lisämaksua. Koko matkan ajan meillä oli sama huonesiivojaa, tarjoilija ja opas joiden kaikkien palvelualttius ylitti kaikki odotukset. Huoneen hinta vaikutti varattaessa kalliilta, mutta kun siihen kuului noin kuusi tuntia safaria päivässä ja erinomaiset aamupalat, lounaat ja päivälliset oli se ehdottomasti sen arvoinen. Eläimiä ehti kolmen päivän aikana katsella noin kolmen tuhannen valokuvan verran. Hotelli sijaitsee puistoalueen pohjoisreunassa, jolloin safarit suuntautuvat aina samaan suuntaan. Jotkut majoitusliikkeet saattavat sijoittua siinä suhteessa paremmin. Tutkittavaa aluetta silti riittää eikä yhtään eläintä jäänyt tämän takia näkemättä. Ennen kaikkea henkilökunnan ystävällisyyden, loistavan ruuan ja kodikkaan ilmapiirin takia ehdottomasti suositeltava paikka.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
サービス（ホスピタリティー）が艇かしたような気が・・・。
2011年夏に滞在して、今回の2013年の年始で２度目の滞在です。前回に比べて、サービスの質が低下したように感じました。マネージャーの交代＆大量リストラなどがあったのでしょうか？レストランでは人手が足りていないように感じました。（気が利かない人が多いようにも感じました。）宿泊１ヶ月前に「サファリドライバーを前回と同じジョセフでお願いします」とリクエストしておき、返事も頂いてましたが宿泊当日にはそれが全く通じていなく、残念に思いました。やはり、冬場よりも夏場の方が多くの動物を見ることができます。滞在を検討されている方には７月＆８月の滞在をお薦めします。