Ratings based on 99 Verified Reviews

4.3 out of 5
87% of guests recommend
4.6 Room cleanliness
4.1 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

deluxe option great and good value

Posted May 15, 2017
Pros: Room size great and great views. Private
Cons: Food options
Location: Boat Shed a must for Dinner.
Friendly staff and great welcome. Overall experience pleasing.
Comment from Hotel Management
May 17, 2017 by Mark P, Hotel Management
Thank you for your review. I am pleased your overall experience was very good and you enjoyed your stay with us. Warm regards, Mark
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Island paradise

Posted May 11, 2017
We had an amazing time on this beautiful, private island. Prettiest place in aitutaki and the highlight of our visit to the Cook Islands. The hotel managers and staff made us feel welcome and the resort had great facilities and activities.
Comment from Hotel Management
May 12, 2017 by Mark P, Hotel Management
Kia Orana Tom, Thank you for your review and staying with us at Aitutaki Lagoon Resort & Spa. Pleasing to read you enjoyed the resort and found the staff friendly. Warm regards, Mark, Sue and the Team
4 out of 5
Recommended
for Everyone
by A verified traveler from sydney

Amazing experience let down only by the food

Posted May 7, 2017
We stayed in the over water suite which was absolutely worth the extra money. Pros - friendly staff - beautiful grounds - free equipment hire - amazing view of the lagoon - great rooms Cons - food is very average for the price - $9 room service fee!
Comment from Hotel Management
May 9, 2017 by Mark P, Hotel Management
Kia Orana Daniel, Thank you for your review and staying with us at Aitutaki lagoon Resort & Spa. The overwater bungalows are our most popular and the friendly staff combine foe a wonderful Aitutaki experience. I note your comments on the meals and thank you again for choosing to stay with us on Akitua. Warm regards, Mark
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

Incredible location and Lagoon

Posted Apr 30, 2017
Pros: Location
Cons: Place is slightly dated
Location: You also have to do the trip to One foot Island while you are in Aitutaki. Scuba Diving.
This is a an amazing resort in a very unique location. To get from the main land to the hotel you take a cool ferry which operates all day for hotel guests which is super cool. (It takes 30 seconds and is very close). The resort is on its own little island and has the best location on the lagoon. The whole place is incredibly beautiful and private. Staff are amazing and the facilities have everything you need. The restaurant is also good and is in an amazing location. The other hotels are on the other side of the island and and don't even come close for location as they cant see the lagoon so we are happy that we chose this hotel. My only regret is that we should have stayed here longer compared to Rarotonga!! We stayed in the deluxe Bungalow Beachfront which was amazing but the overwater bungalows looked incredible! I would definitely come back! You also have to do the trip to One foot Island while you are in Aitutaki.
Comment from Hotel Management
May 2, 2017 by Mark P, Hotel Management
Kia Orana Hugo, Thank you for your your review and staying with us at Aitutaki lagoon Resort & Spa. Our location is premium and the staff are fantastic. Thank you for your positive comments on the restaurant and facilities and we look forward to welcoming you back to our "Island Paradise" Warm regards, Mark, Sue and the Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Auckland

Closest to the turquoise waters of Aitutaki

Posted Apr 24, 2017
It was a magnificent place for a Wedding Anniversary. Felt completely relaxed and pampered by the superb scenery and blue sky while being immersed in the tranquility of the most turquoise waters of the pacific. Indeed it is one of the most beautiful lagoon on earth. Pristine islets to visit with sugar white sands to kiss our skin. Snorkel and swim among the corals clams and fishes. We realised how true the saying that "one must visit before leaving earth".
Comment from Hotel Management
Apr 25, 2017 by Mark P, Hotel Management
Kia Orana John, Thank you for your review and staying with us at Aitutaki Lagoon Resort & Spa. Your review says it all about the beauty of the lagoon and please do not make it a "one must visit" but come back again and relive the natural wonders of Aitutaki. Warm regards, Mark, Sue and the Team
4 out of 5
Recommended
for Couples
by A verified traveler from Sydney

Island Resort

Posted Apr 10, 2017
Pros: Friendly atmosphere and pleasant isolation
Cons: More gluten free food options
Location: Long way from the main centre -- too far to cycle. Boat shed nearby had great food and atmosphere
Very pleasant location. Away from the main stream but you felt at home. Facilities good except no catamaran to sail. Food OK but not great and very little accommodation for those who needed gluten free as my wife did.
Comment from Hotel Management
Apr 12, 2017 by Mark P, Hotel Management
Kia Orana John, Thank you for your review and for staying with us at Aitutaki Lagoon Resort & Spa. I note your comments regarding gluten free products and we are currently planning a new lunch and dinner menu and certainly will incorporate more choice for gluten free diets. Thank you for your positive comments on the location and our wonderful staff. Kind regards, Mark, Sue and the Team
4 out of 5
Recommended
for Couples
by A verified traveler from NZ

Relaxing holiday

Posted Mar 23, 2017
Pros: The views, comfortable beds, relaxing atmosphere, breakfast, airport transfers
Cons: Honeymoon villa facilities- AC not blowing cold air, fan not working, too many mosquitoes
Location: Lovely location... 6 km bike ride to town. Easy to bike there with cycles available.
Stayed in the overwater bungalow (1 night) and honeymoon villa (2 nights). Both were nice and unique. The overwater bungalow had nice views, was comfortable, relaxing, facilities in good condition. Can't really fault anything in this room. The honeymoon villa was big spacious, with a kitchen, pool and plenty of privacy. Only complaints about this room was the number of mosquitoes, old AC which did not cool and ceiling fan above bed not working, The managers Mark and Sue are friendly and chatty. The other staff are also very friendly but lacked a sense of urgency to deliver a 5-star service. When changing rooms, we were told to leave our luggage behind and it would be delivered to our new room. After waiting for over an hour, this did not arrive so ended up moving it myself. In the honeymoon villa, we repeatedly asked reception for a water jug. Told this would be delivered to our room, but it never did :(. Also asked for more mosquito repellent coil, which reception said they couldn't access in the evening as housekeeping only work in the morning. The buffet breakfast included was good. Most meals served at the restaurant were good, with large portions. The transfers from the airport were a nice touch The availability of free gear from the activities made us enjoy kayaking and snorkelling on all days. Overall, we would stay in the overwater bungalow (but not the honeymoon villa) again and hope the service improves
Comment from Hotel Management
Mar 25, 2017 by Mark P, Hotel Management
Kia Orana Conell, Thank you for your review of your recent visit to Aitutaki Lagoon Resort & Spa. You certainly had the best of both worlds with a stays in the overwater bungalows and Vila. I am sorry for problems you experienced in moving to the Vila and note your comments on the A/C and ceiling fan which I will address with our maintenance team. Your positive comments on the food & beverage, activities and complementary airport transfers is encouraging and Sue and I will continue to work with our team to improve service and in general, all guest relations. Thank you again for staying with us on our private Island of Akitua. Mark, Sue and the Team
2 out of 5
by A verified traveler

Posted Jan 19, 2017 on Wotif
Very disappointed that it was hard to get a drink from the bar in the afternoons. The Beach Bar was rarely open. Staff were very un-organised and poorly led by the management team. A bit of work to do, but wonderful facilities, location and has great potential.
Comment from Hotel Management
Jan 26, 2017 by Resort Manager, Hotel Management
Thank you for reviewing the Resort, its wonderful facilities and location. As mentioned elsewhere, we would have been pleased to receive your feedback during your stay. It was peak period and unfortunately some staff were away with their families and were unable to return in time, putting more pressure on others. We are looking to increase the capacity of our services at the Flying Boat beach bar, so that all meals/drinks can be served there, including during peak periods.
5 out of 5
by Michael

Ultimate disconnect Stay

Posted Jan 15, 2017 on Hotels
We wanted to get away from our busy lives over the Holiday season and found the perfect place. Very few places in the world could be said to be more beautiful, positioned on our own private island over looking the lagoon of Aitutaki. Your biggest decisions are when to eat and what to do. While the location is incredible, the resort itself had a few small issues, the rooms were a little dated, the mattress seemed very hard, TV service is virtually non-existent (which isn't such a bad thing, just be aware). Be aware Wifi is expensive and very limited/slow. The staff were incredible, though they could have a few more to make it even better. Overall this is a beautiful oyster that could just use a little more polish to make it perfect.
Comment from Hotel Management
Feb 24, 2017 by General Manager, Hotel Management
Kia Orana Michael, Thank you for choosing Aitutaki Lagoon Resort and Spa as your get away. The lagoon is stunningly beautiful and the colours are constantly changing especially in the evening when the sun sets. It is a very good resort to just relax and mellow into "Island Time" knowing you are going to be very well attended to by our magnificent friendly staff. The TV problem was experienced in all of Aitutaki but now it is working properly and I note your comments regarding the mattress and decor. Thank you for your review and we look forward to welcoming you back to paradise. Warm regards, Mark, Sue and the Team.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bowral Australia

Fist class hotel in an a world renowned location

Posted Dec 20, 2016
Everything was perfect. This hotel is run by a professional manager whose attention to detail is impectable.
Comment from Hotel Management
Dec 22, 2016 by Resort Manager, Hotel Management
Kia Orana Alan and Chris! Thank you so much for your review of your visit to the beautiful Private Island Resort of Aitutaki Lagoon. It was a real pleasure to meet you and we are delighted that you enjoyed your whole experience here. The team works hard to ensure that all our guests’ stays here are special. Thank you again and we hope to welcome you back to experience the best of our private island’s hospitality on the lagoon. Jean-Francois and Nicola (Resort Managers), & all the team - Kia Manuia!