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Reviews of Best Western Hotel Le Galice Centre-Ville

4 out of 5
Best Western Hotel Le Galice Centre-Ville
5 Route De Galice, Aix-en-Provence, Bouches-du-Rhone

Reviews

8.0

Very Good

Rating 10 - Excellent. 170 out of 636 reviews" "
Rating 8 - Good. 307 out of 636 reviews" "
Rating 6 - Okay. 116 out of 636 reviews" "
Rating 4 - Poor. 33 out of 636 reviews" "
Rating 2 - Terrible. 10 out of 636 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Yee Hur William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Direction on Mar 10, 2024
Bonjour,Un grand merci pour votre retour concernant votre expérience au sein de notre hôtel Best Western Le Galice à Aix en Provence. Nous sommes ravis de lire que votre séjour à nos côtés s'est déroulé selon vos attentes. Votre satisfaction est une réelle source de motivation pour nos équipes ! Nous vous souhaitons un bon retour et avons hâte de vous retrouver pour une nouvelle expérience au Galice.Passez une agréable journée, La direction

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay! Merci
Comfortable room and very clean! Great staff, always willing to assist. Close to the Plaza and nice shops. I had a great stay and Best Western Hotel. Thank you!
Stayed 5 nights in Oct 2023

10/10 Excellent

Tay

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a suggestion : should have more English tv channels rather than majority French.
Stayed 8 nights in Oct 2023

6/10 Okay

Carla, Springfield

Traveled with group
Liked: Staff & service, property conditions & facilities
We needed to stay in this location and the hotel met that need, however it was understaffed and not very clean. We also found and killed a flea on the bed. I did not try the breakfast; it is an add on fee. Their shuttle service is really the public bus service-which is a 10 minute walk from the hotel-so we got a taxi which was 75 euro fairly expensive. The staff was nice but the facility was less than desirable.
Stayed 1 night in Sep 2023
Response from hotellegalice on Sep 28, 2023
Good morning,We thank you for taking the time to write to us following your stay at Galice, Best Western Aix-en-Provence.We are sorry that the service did not meet your expectations, and we ask you to accept our most sincere apologies.We are eager to offer you the best quality of service for your stays; therefore, your opinion is very valuable. We will do our best to improve.Hoping that you will trust Best Western hotels again in the future, please accept our best regards.

10/10 Excellent

Ramin

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than the tea cups having very weird handles there is nothing bad to say about this hotel. Staff was very kind and helpful.
Stayed 4 nights in Aug 2023
Response from hotellegalice on Sep 28, 2023
Sir,Thank you for your comments following your stay at the Best Western Le Galice in Aix en Provence.Our staff puts all its heart into ensuring that all customers are received with the greatest attention, which is why we are delighted that your stay took place in the best conditions. We will be delighted to welcome you again under the sun of Provence.Looking forward to welcoming you again, we ask you to believe, in the expression of our best feelings.Management and its team

4/10 Poor

Daniella

Disliked: Cleanliness, staff & service, room comfort
Not properly cleaned, found man hair on the first night. Air conditioning doesn’t have a cooler option so it’s just fan. And they set on a timer to shut off so the first night we were awaken every 2 hours to turn it on again. (complained 3 times). The next day they turn the timer off however it’s a central aircom, so it’s automatically off at 9pm and 11pm, most stupid system for a 35degrees heatwave! Definitely not a 4 star hotel. The lady with Blonde hair and brunette guy were helpful, but the blonde lady with glasses is terrible at costume services! We asked for a free night and they said we never complained, funny as they gave us 1 free parking day to try and compensate when we were leaving. Good location as only short walk to city, however customer service and and aircon systems need some work
Stayed 2 nights in Jul 2023

10/10 Excellent

Przemyslaw

Liked: Cleanliness, staff & service, property conditions & facilities
English language tv unavailable
Stayed 1 night in Jul 2023

8/10 Good

Penelope, Oxford

Stayed 1 night in Jun 2023

8/10 Good

Domenico

Liked: Cleanliness
Stayed 1 night in Jun 2023

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

6/10 Okay

FRANCIS

Liked: Cleanliness, staff & service
Noisy and bad location
Stayed 2 nights in May 2023
Response from Hôtel Le Galice on Jun 12, 2023
Dear Francis,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Yours sincerely,

6/10 Okay

Cristiano, Napa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access from the freeway. Very small lobby for check-ins. Parking a bit difficult to figure out, but very safe. Nice room, but very slippery shower. Elegant decor.
Stayed 3 nights in Apr 2023
Response from Hôtel Galice on May 8, 2023
Dear Cristiano,Thank you for giving us these few minutes to share your experience at the Galice, Best Western Aix-en-Provence.The ratings and remarks are very constructive in order to position ourselves in a process of constant improvement.We are delighted to read that overall your stay with us lived up to your expectations.Thank you again for your time and your trust.See you soon we hope,

10/10 Excellent

Kaarin, HIGHLANDS RANCH

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Great location! Just perfect walking distance to the town. There is a pool area, and a bar area with restaurant. Parking is on site, which is nice. Great help with the reception staff! This is an affordable, great location for this great town!
Stayed 2 nights in Sep 2022
Response from Hôtel Galice on Oct 10, 2022
Hello,It is a real pleasure to receive a comment like yours! We are very grateful for the trust granted for your stay. We are delighted that you were satisfied with the location just a stone's throw away.We will share your comment with our teams, who will be very happy to learn of your satisfaction.We will be delighted to welcome you again to enjoy our beautiful region once again!See you very soon we hope,Best regards

8/10 Good

Ji

Stayed 1 night in Oct 2022

8/10 Good

Eileen

Stayed 1 night in Sep 2022
Response from Hôtel Galice on Oct 3, 2022
Bonjour,Nous vous remercions de nous avoir accordé ces quelques minutes afin de nous partager votre expérience au Galice, Best Western Aix-en-Provence.Les notations sont très constructives afin de nous positionner dans une démarche d'amélioration constante.A bientôt nous l'espérons,Sincères salutations,

8/10 Good

Bernard

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2022

10/10 Excellent

Bryan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a good location.
Our requirements when looking for a hotel were parking, pool & easy walking distance of Aix centre. This hotel met all our requirements and the staff were friendly and helpful and the hotel is a very good standard. We will stay there again.
Stayed 3 nights in Aug 2022
Response from Hôtel Galice on Sep 7, 2022
Dear Bryan,Thank you for your very nice comment regarding all of our services at the Best Western Le Galice in Aix en Provence.It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciation with our entire team. Your satisfaction is the best reward for our staff who work day after day to offer you the best services.Looking forward to welcoming you again, Best regardsManagement team

10/10 Excellent

Anne Marie

Stayed 1 night in Jul 2022

10/10 Excellent

Savitri, Alcester

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to town centre and friendly staff.
Stayed 3 nights in Jul 2022
Response from Hôtel Galice on Jul 21, 2022
Hello, Thank you for your very nice comment regarding all of our services at the Best Western Le Galice in Aix en Provence. It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciation with our entire team. Your satisfaction is the best reward for our staff who work day after day to offer you the best services. Looking forward to welcoming you again, Best regards Management team

8/10 Good

Junko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from Hôtel Galice on Jul 21, 2022
Bonjour, Un grand merci pour ce retour, Nous sommes très reconnaissant de la confiance accordée pour votre séjour. Nous allons partager votre note avec nos équipes, qui seront très heureuses d'apprendre votre satisfaction. A très vite nous l'espérons, La Direction

6/10 Okay

Eimear

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine hotel, 10-15 minute walk from any bar or restaurant. Friendly staff at reception but very poor service at bar area. No lunch/dinner options either
Stayed 4 nights in Jun 2022
Response from Hôtel Galice on Jun 12, 2022
Dear Sir , We sincerely thank you for taking the time to share your experience with us at the Best Western Le Galice in Aix en Provence. Your feedback and sharing are always very constructive in order to remain in a process of constant improvement. We offer our most sincere apologies for the inconveniences you had and thank you for your compliment about our very good location. We hope that the charm and quality of the hotel have seduced you and that you will return to our establishment. Best regards. The Direction

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022
Response from Hôtel Galice on May 23, 2022
Bonjour, Nous vous remercions milles fois pour vos excellentes notes. Nous sommes ravis que votre séjour ait été à la hauteur de vos attentes, nos équipes ayant pour priorité votre satisfaction. A bientôt nous l'espérons, Sincères salutations, La Direction

8/10 Good

WEIPING

Stayed 1 night in Apr 2022
Response from Hôtel Galice on May 3, 2022
Bonjour, Nous vous remercions milles fois pour votre note excellente suite à votre séjour au Galice, Aix en Provence. Nous sommes ravis que votre séjour ait été à la hauteur de vos attentes, nos équipes ayant pour priorité votre satisfaction. A bientôt nous l'espérons, Sincères salutations,

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2019
Response from Loïc - communication manager on Sep 2, 2019
Dear customer, Many thanks for your feedback regarding to your experience in our hotel Best Western Le Galice in Aix en Provence. Too bad that we don't have much details about what you like and disliked during your stay by our side. We hope to see you come back soon, your satisfaction is a real source of motivation for our teams. Galice's team wishes you a good day,

6/10 Okay

GARETH

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Good location and pool but tired
Good location with a short walk into town but the rooms were a little tired and small for a family. The bar areas we also very small and breakfast looked over priced. Staff were very helpful and the pool area / outside bar area was the highlight of the stay.
Stayed 2 nights in Aug 2019
Response from Loïc - communication manager on Aug 30, 2019
Dear customer, Many thanks for your feedback regarding to your experience in our hotel Best Western Le Galice in Aix en Provence. We are glad to know that you particulary enjoyed our hotel's equipments such as the pool during your stay by our side. We hope to see you come back soon for another Galice's experience. Galice's team wishes you a good day,

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Staff great but rest was underwhelming
Customer service made this hotel stay fairly enjoyable in the middle of a heatwave in Aix. Reception and pool staff were gracious and helpful. But... 15 minute walk into town was scorching hot. Parking was decent - metered behind the hotel. I would have rated it higher except the cleanliness was lacking - fruit and vegetable scraps on our table weren’t taken by the cleaner when she cleaned the room. Toilet paper and tissue not replaced. Cleaner also took a complimentary bathrobe to clean and didn’t replace it so we had to ask for a new one or would have been charged €50 when we left. We had been at a small hotel in Paris a couple of days earlier and they provided free bottled water at reception. In 40C weather, getting one bottle free for our entire 5 day stay was ridiculous. Also got one Nespresso capsule per stay - they need to think bigger picture ie. customer comfort rather than going cheap. Also mini-fridge not plugged in and toilet was leaking and therefore noisy. Little things, but enough to be annoying.
Stayed 5 nights in Jul 2019
Response from Loïc - communication manager on Jul 30, 2019
Dear customer, Many thanks for your feedback regarding to your experience in our hotel Best Western Le Galice in Aix en Provence. We are glad to know that you particulary enjoyed our hotel's equipments and services such as the swimming pool during your stay by our side. We won't forget to thank our staff for their warmth and professionnalism. We sincerely apologize for the cleanliness of your room, for your concern, we already took action with our cleaning staff. We hope to see you come back soon, your satisfaction is a real source of motivation for our teams. Galice's team wishes you a good day,

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2019
Response from Loïc - communication manager on Jul 26, 2019
Dear customer, Many thanks for your feedback regarding to your experience in our hotel Best Western Le Galice in Aix en Provence. We are glad to know that you particulary enjoyed our hotel's equipments and services during your stay by our side. We won't forget to thank our staff for their warmth and professionnalism. We hope to see you come back soon, your satisfaction is a real source of motivation for our teams. Galice's team wishes you a good day,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 night stay in Aix
Booked a superior room and was quite modern and appeared recently done up. Safe was included. Room was serviced and bedding possibly even changed (unnecessarily) every day. Coffee, tea and milk only appeared to be automatically provided on first day, after that we seemed to have to ask. No recycling via room bins which does upset us . Bar and lounge were stylish and recently done up in my opinion. Pool area was nice although I sometimes wondered if the pool was cleaned regularly enough as seemed to be a lot of plant floaters and possibly appeared green underneath. Was nice to have a pool though as was boiling hot weather in July. Express breakfast seemed reasonably priced but it was not clear where and when you took express breakfast - possibly only meant to be taken in bar not restaurant and possibly limited hours only intended. Full breakfast was a bit too expensive and not fantastic looking. One particular receptionist was really lovely and helpful - Lucie. Reasonably well situated in our view although not really in “Cente Ville” - about 20 mins walk in and 20 mins back, of course... we ended up walking miles!! Quite a few corporate guests there rather than individual guests but never was an issue. We enjoyed overall and would return. Thank you
Stayed 4 nights in Jul 2019
Response from Loïc - communication manager on Jul 26, 2019
Dear customer, Many thanks for your feedback regarding to your experience in our hotel Best Western Le Galice in Aix en Provence. We are glad to know that you particulary enjoyed our hotel's equipments and services such as the swimming pool or the breakfast. Indeed, we apologize if it wasn't clear enough, the express-breakfast is taken at the bar. We hope to see you come back soon, your satisfaction is a real source of motivation for our teams. Galice's team wishes you a good day,

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a little far from anything in the city center but it was clean and had AC. Just what we needed.
Stayed 1 night in Jul 2019
Response from Loïc - communication manager on Jul 25, 2019
Dear Igor, Many thanks for your feedback regarding to your experience in our hotel Best Western Le Galice in Aix en Provence. We are glad to know that you particulary enjoyed our hotel's equipments and services such as the AC during your stay by our side. We hope to see you come back soon, your satisfaction is a real source of motivation for our teams. Galice's team wishes you a good day,

8/10 Good

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely pool
Enjoyed our stay here, room was comfortable and clean, nice little pool for sunbathing.
Stayed 3 nights in Jun 2019
Response from Loïc - communication manager on Jul 25, 2019
Dear Fiona, Many thanks for your feedback regarding to your experience in our hotel Best Western Le Galice in Aix en Provence. We are glad to know that you particulary enjoyed our hotel's equipments and services such as the swimming pool during your stay by our side. We won't forget to thank our staff for their warmth and professionnalism. We hope to see you come back soon, your satisfaction is a real source of motivation for our teams. Galice's team wishes you a good day,

8/10 Good

Zrinka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great friendly service, good breakfast . Location is ten walking minutes from center of city.
Stayed 1 night in Jun 2019
Response from Loïc- communication manager on Jul 25, 2019
Dear Zrinka, Many thanks for your feedback regarding to your experience in our hotel Best Western Le Galice in Aix en Provence. We are glad to know that you particulary enjoyed our hotel's equipments and services such as the breakfast during your stay by our side. We won't forget to thank our staff for their warmth and professionnalism. We hope to see you come back soon, your satisfaction is a real source of motivation for our teams. Galice's team wishes you a good day,

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with great amenities. About 1 mike walk to the city center. Very good breakfast.
Stayed 2 nights in May 2019
Response from Loïc - communication manager on May 29, 2019
Dear Brian, Many thanks for your feedback regarding to your experience in our hotel Best Western Le Galice in Aix en Provence. We are glad to know that you enjoyed your stay by our side and hope to see you come back soon. Galice's team wishes you a good day,

6/10 Okay

brenda, Huntington Beach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aix en Provence
The air conditioning was on and off which made it very stuffy in the room. Cleaning service was only every 3 days which isn’t enough. No room service even though it’s listed in the amenities. The pool was green and unusable. We wouldn’t stay there again.
Stayed 8 nights in May 2019
Response from Loïc - communication manager on May 20, 2019
Dear Brenda, Many thanks for your feedback, we are sorry to read that you had an air conditioning issue, we already told our technician whose fixing the problem. The pool had it's re-opening on may 16th so you could use it... Galice's team wishes you a good day,

6/10 Okay

Glenn, Las Vegas, NV

Liked: Cleanliness, room comfort
Clean and nice location. However, restaurant was closed on Sat night. No guest laundry 'on the weekends'. Minimal services and staff at best, 'did the minimum required'. Would not stay there again.
Stayed 2 nights in Oct 2018

8/10 Good

Alicia, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel , v close to city center and nice restaurants! Parking Is easily available, it’s free at nite so if you are taking the car out for the day, it’s best not to pay the 12$ Per day Would recommend
Stayed 2 nights in Oct 2018

10/10 Excellent

Sonja

Great
Great
Stayed 4 nights in Aug 2018
Response from Loïc - communication manager on Sep 14, 2018
Thank you for your feedback Sonja ! Have a great day, we hope to see you back soon.

2/10 Terrible

R, Princeton, nj

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel was by far the worst on the tour. I am never fussy about hotels. They are not a big part of my travel experience; however, this hotel was terrible the entire tour bus thought it was terrible. I am hoping my tour company chooses somewhere else for the price we pay for the tour
Stayed 1 night in Jul 2018
Response from Loïc on Aug 16, 2018
Dear customer, Thank you for your feedback. We are sorry to read that our hotel was the worst of your tour. We would like to have some details if you don't mind. If your experience was not up to your expectations, we'd like to improve our services and skills to provide our customers the best experience possible. Wishing you a good day, Loïc - communication manager

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Loïc on Aug 13, 2018
Dear customer, Thank you for your feedback, have a good day, Loïc - communication manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
traveling in Provence
Aix de Provence wasn't the only place I was interested in Provence, that's why I needed a hotel just outside of the downtown so I ';d have no problems with parking my car or getting outside to main highways easily. The location is perfect for this purpose. The staff was very nice and knowledgable, cleaning was extremely good, breakfasts are cheap and tasty. Thank you all, guys!
Stayed 3 nights in Jul 2018
Response from Loïc on Aug 13, 2018
Dear customer, Thanks for your feedback. We are glad to hear that you enjoyed your stay and particulary the comfort in bedroom and the breakfast at the restaurant room. Our teams work hard to do their best and we won't forget to thank them for that by showing them your comment. We hope to see you back soon, Have a good day, Loïc - communication manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Loïc on Aug 13, 2018
Dear customer, Thank you for your feedback, Have a good day Loïc - communication manager

10/10 Excellent

ELI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Nicolae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Maurice

Liked: Staff & service, room comfort
Stayed 1 night in Nov 2017

4/10 Poor

James

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
There are better choices
Dingy and depressing which would be ok for an US roadside hotel after a 12 hour trip. But not AIX ! No
Stayed 2 nights in Sep 2017

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Hotel close to downtown
The bed was comfortable, the room and the bathroom spacious. But the bathroom was old and not clean correctly. When we went at the pool, the hotel don't provide towels for the pool at an extra cost, that's not very nice. It will be nice to know before your arrival in the hotel description. In overall the hotel was correct, nice location, nice bed, but that's it.
Stayed 1 night in Aug 2017

6/10 Okay

Alan, U.K.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable hotel close to city.
I've stayed at this hotel 3 times previously over a period of 3 years. The rooms are OK (air conditioning works, bed's OK, everything worked as it should. The food in the restaurant is not as good as previous stays (the menu is more restricted and the quality is not as good), but overall it is still a comfortable place to stay, fairly close to the city centre (10 minutes walk) at a reasonable price.
Stayed 4 nights in Aug 2017

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, comfortable, friendly
Just overnight. Very comfortable room. Helpful and friendly staff. Would certainly stay again.
Stayed 1 night in Jul 2017

8/10 Good

steven

Liked: Cleanliness, property conditions & facilities, room comfort
decent hotel with pool
Decent stay, no nonsense place, 10 mins to town centre, nice sun trap pool, fair value
Stayed 2 nights in Jul 2017