Reception

Reviews of Hotel Rotonde

4 out of 5
Hotel Rotonde
15 Avenue Des Belges, Aix-en-Provence, Bouches-du-Rhone

Reviews

8.0

Very Good

Rating 10 - Excellent. 74 out of 267 reviews" "
Rating 8 - Good. 133 out of 267 reviews" "
Rating 6 - Okay. 43 out of 267 reviews" "
Rating 4 - Poor. 10 out of 267 reviews" "
Rating 2 - Terrible. 7 out of 267 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Bradley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location next to bus station and old town. Not too noisy, even with train tracks nearby. Friendly staff and good breakfast buffet. Would be good to add security cameras to hallways. AC/heat control in rooms appears to be disabled unless you make a special request to the front desk. No screens on windows, so mosquitoes can be a problem at night if you want the windows open.
Stayed 6 nights in Oct 2023

6/10 Okay

Elena

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Soap dispensers were difficult to squeeze.
Stayed 2 nights in Sep 2023

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Just fine
Good location to the city area. Great service. Sketchy parking. Room was meh. TV remote didn’t work and AC was just okay.
Stayed 1 night in Aug 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicest most convenient hotel in Aix
Very nice hotel with easy access to the best of Aix, as well as the bus station.
Stayed 1 night in Jun 2023

10/10 Excellent

Rejane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very helpful - thank you
The team were very helpful indeed and couldn’t do enough for us. Recommend this hotel if you want something stress free when visiting Aix. We like an apartment usually but this was ideal for our short stay as we were moving on to Avignon the next day
Stayed 1 night in Sep 2022

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, clean and great location
The staff were very friendly and helpful. The rooms were modern and clean. The free parking was a great bonus. The location of the hotel was excellent. We would definitely stay here again.
Stayed 1 night in Sep 2022

8/10 Good

jung

Liked: Cleanliness, staff & service, property conditions & facilities
Very good value.Good location. Hotel needs to improve capacity of Wifi. But overall pretty satisfied.
Stayed 1 night in Jul 2022

10/10 Excellent

Stephen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, good breakfast. Staff was very friendly and accommodating.
Stayed 3 nights in Jul 2022

8/10 Good

Lucy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay.
Stayed 2 nights in Jun 2022

6/10 Okay

Orly

Stayed 3 nights in Apr 2022

10/10 Excellent

Washington

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Everything is walkable, bus stop is literally around the corner, and the staff is incredibly helpful. Rooms are very clean and quiet. Breakfast was great.
Stayed 3 nights in Mar 2022

10/10 Excellent

Wayne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Easy 6 min walk to old town areas with restaurants, etc. Friendly staff. Good car park right next door. Breakfast nice and Euro style although ideally would have liked a couple more hot selections rather than boiled eggs (but these were good, as can boil your own to your taste). Recommended.
Stayed 3 nights in Mar 2022

8/10 Good

MARCEL

Liked: Cleanliness, property conditions & facilities, room comfort
Parking was in the 1 night not available, so 1 had to park in the front of the Hotel
Stayed 2 nights in Aug 2021

8/10 Good

Natasha, Durham

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location just round the corner from the bus station and a short walk to shops and restaurants. Lovely staff and rooms. Nice breakfast Very good stay, thank you.
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2020

8/10 Good

CAROLINE

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

6/10 Okay

Verified traveler

Disliked: Room comfort
The location of the hotel was good, Solene the front desk was very sweet and recommend a great restaurant for us to eat, but overall the experience was disappointing. The room was not clean and very uncomfortable. The parking area was flooded. With the exception of Solene, the other staff was not friendly. I do not recommend this hotel.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This very comfortable hotel is right next to the bus station and old town Aix. It's very restful with great staff who speak English.
Stayed 1 night in Nov 2019

6/10 Okay

Sonja

Stayed 2 nights in Nov 2019

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Rotonde, Aix
The location was very difficult to get to because gps didn't work, downtown was one-way, and cars can't enter the adjacent bus station. However, once there the location was great. It was late September so we got lucky with their small, dirt parking lot. Nice hotel, small "Superior" room but it had a balcony. Shower doors are too short so water could easily get on the floor. Nice bedding, temperature (a/c), very nice staff. Just an "ok" breakfast for the price.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
very handy location, but with the one way traffic system it was very hard to drive to it
Stayed 2 nights in Sep 2019

4/10 Poor

Sheila

Stayed 1 night in Sep 2019

2/10 Terrible

Silvia

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Not a hotel
I don’t know how this property was called a hotel, it looks and feels like a dorm with basic cheap furniture, like portable bathrooms, and no customer service whatsoever. If you’re lucky to find anyone at the reception, they’re extremely rude, kind of yelling at you, if you ask to open the parking gate. They even managed to hit my car at the front. No apologies. Nope. My suggestion: some training in hotel management, concierge service and plain just being nice would help. Meanwhile, avoid this hotel. Not worth it to ruin all of the good impressions of the French Aix-en-Provence
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel , 10 min walking from Main Street , good breakfast. Only set back is the fact that there is no enough parking spaces for guests , it was hard to get one !
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness
Great location with easy access to shops and restaurants.
Stayed 1 night in Aug 2019

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is clean and modern. The room was comfortable and the location is great with a short walk to the downtown area. The hotel apparently does offer parking but space is very limited and we were never able to figure out how to get in. We ended up parking in the local shopping center multi-story parking and walking back to the hotel. When we asked at the front desk we were told that was probably the best thing to do since their parking was full. Overall though, a great experience and great location.
Stayed 1 night in Jul 2019

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in convenient location
Stayed 1 night in Jul 2019

8/10 Good

John

Liked: Staff & service, property conditions & facilities, room comfort
Four Nights in Aix
A well located hotel with decent rooms and beds. A shopping bag with irreplaceable souvenirs was picked up out of our room and thrown away. Even though we notified the front desk they didn't seem too concerned that the trash truck pick up the next morning would include our bag. They did comp us breakfast but that wasn't the point. Room maid service was spotty with used coffee cups not replaced nor instant coffee replenished.
Stayed 4 nights in Jul 2019

10/10 Excellent

ANTHONY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the staff were very helpful and friendly. the hotel was very clean and in an excellent location would use this hotel again
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2019
Response from Eddy on May 3, 2019
Bonjour, Nous vous remercions pour votre message. Cordialement

8/10 Good

fleur

Liked: Cleanliness, staff & service, room comfort
this was our 20th anniversary and we wanted to stay in town. The hotel was under street construction and we did not know about it. We were in the front part because we wanted to see the street however it brought the dust after a days work. the alley to enter the hotel was uneven and was unsafe and damaging to the rental car. The staff were all friendly and helpful esp Bagdad. The location excellent. The rooms were comfortable and amenities in bathroom very bare. Very good location.
Stayed 5 nights in Mar 2019
Response from Eddy on Mar 30, 2019
Thank you for your message.

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Room was smaller than expected. Aircon poor either too hot or too cold and operation unfathomable
Stayed 4 nights in Feb 2019
Response from Eddy on Mar 30, 2019
Thank you for your message.

10/10 Excellent

diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Charlotte on Feb 27, 2019
Bonjour, Nous vous remercions pour votre note. Cordialement

8/10 Good

Atanu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are small and there is no restaurant on the premises. Staff was very polite and helpful.
Stayed 5 nights in Jan 2019
Response from Charlotte on Feb 5, 2019
Good morning, We thank you for your comment. Best regards,

10/10 Excellent

Lise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is really close to the train and a quick walk to the downtown. It was cozy and very clean. I would recommend and stay again.
Stayed 1 night in Nov 2018
Response from Eddy on Nov 9, 2018
Thank you for your stay and for your message.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

8/10 Good

Thibault

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2018

6/10 Okay

Paul, Kent

Liked: Cleanliness, staff & service
Disliked: Room comfort
60s style hotel located very close to town centre
The decor and equipment was in general well-maintained, clean and modern. Staff were friendly and helpful. Free off-street parking is a major asset, especially in Aix. Our big issue was the air-conditioning (A/C), which was ineffective. We chose the hotel over others, including AirBnB, because it advertised A/C. However, the temperature control was kept in the reception and even though they said it was 23 (too hot), 22 (still too hot), 19 (still too hot!) ...it just didn’t work and we were left sweating on our beds. Not good. I don’t like the lack of trust either. Our room was not cheap and should include the cost of utilities etc.
Stayed 2 nights in Aug 2018

8/10 Good

W, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, comfortable stay
Stayed here for 3 nights and was lucky to have been upgraded to a nice one-bedroom suite. Clean room, comfortable bed, and very convenient - only a stone's throw away from the bus station, 5-minutes' walk to the train station and 10-minutes to the main city centre. Would definitely stay here again!
Stayed 3 nights in Jun 2018

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rotunde review
Our stay was very pleasant. It’s a large, busy hotel and we could understand why. The facility is well-maintained and modern in design. The room was nicely appointed and a good size. We were driving so the free parking at the hotel was a plus. We did not have the breakfast and can’t comment on food. Would have loved to be able to make coffee in the room. Toiletries were skimpy. The front desk staff were very helpful and recommended a great restaurant. The location is easy to find and about a 10 minute walk from the old part of the city.
Stayed 2 nights in May 2018

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Jan 2018
Response from Eddy on Jan 30, 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Shiouchi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from Eddy on Jan 30, 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place.
Hotel was fine. Room was fine. Service was excellent. Parking was protected with fence (good) but spaces were unmarked, unpacked and muddy. Breakfast priced a bit high but resto 2 minutes down the street was good. If you arrive without a car, then everything really was fine. Nice place.
Stayed 1 night in Dec 2017
Response from Eddy on Jan 30, 2018
Thank you for your message.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is excellent. Small clean and staff helpful and friendly
Stayed 3 nights in Oct 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine for an overnight
For an overnight, it was fine. No real public sitting area in the evening, but otherwise OK
Stayed 1 night in Sep 2017

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017