I don’t know how this property was called a hotel, it looks and feels like a dorm with basic cheap furniture, like portable bathrooms, and no customer service whatsoever.
If you’re lucky to find anyone at the reception, they’re extremely rude, kind of yelling at you, if you ask to open the parking gate. They even managed to hit my car at the front. No apologies. Nope.
My suggestion: some training in hotel management, concierge service and plain just being nice would help.
Meanwhile, avoid this hotel. Not worth it to ruin all of the good impressions of the French Aix-en-Provence