Ratings based on 378 Verified Reviews

3.5 out of 5
74% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 16, 2018
This hotel became our port during an ice storm....staff very helpful. The only thing was that the parking lot was not cleared except near the door, which made it a bit treacherous.
Comment from Hotel Management
Apr 17, 2018 by Hanan A, Hotel Management
Dear Chris R, Thank you so very much for your positive comments about the service of our team members. Customer satisfaction is our top priority and I'm glad we were able to meet your expectations in that department. I do apologize for the concern regarding the parking lot not being cleared. We will make improvements in the future to ensure we rectify this concern. Hope to serve you again in the future. Regards Hanan A
4 out of 5
Recommended
for Everyone
by A verified traveler

Friendly staff clean hotel

Posted Apr 16, 2018
They are under renovations right now but still able too maintain cleanliness. Only complaint my heater in my room was so loud but it might be because of the renovations.
Comment from Hotel Management
Apr 17, 2018 by Hanan A, Hotel Management
Dear Valued Guest, Thank you for your recent review of your stay at our Super 8 Ajax hotel. My team and I are glad that you enjoyed your stay. I have also noted your comments about the heater noise levels. I have addressed this issue with our maintenance department and our renovation team and we are working to resolve the issue. Once again, thank you for your positive feedback and I hope that you will visit us again soon. Warm Regards Hanan A
3 out of 5
by A verified traveler

Posted Apr 10, 2018
Pros: nothing. Manager could not print check out receipt had to send via email, and I had to call back the next day as never received,
Location: Nothing to do in an industrial area
Stayed in room 213. floor had not been cleaned and debris still in sink from someone shaving in the sink the last stay. Noise from third floor construction until approx. 9pm first night check out the next morning and cancelled my next night stay
Comment from Hotel Management
Apr 11, 2018 by Hanan A, Hotel Management
Dear Valued Guest, Thank you for taking the time to provide feedback about our hotel. We truly appreciate this as guests' comments assist us with improving our product and services to offer the best experience possible. It seems we have failed to meet your basic expectations. I apologize on behalf of our staff and we would hope you will consider us for the future to allow us to make amends. Warm Regards, Hanan Alam
4 out of 5
Recommended
for Everyone
by A verified traveler

convernient

Posted Apr 9, 2018
currently being renovated during our stay April 2018. Our room had just been done and was excellent.
Comment from Hotel Management
Apr 11, 2018 by Hanan A, Hotel Management
Dear Valued Guest, Thank you for taking the time to provide feedback for our hotel. We are happy to hear you had an excellent stay and would love the opportunity to welcome you back to our hotel in the future. Warm Regards, Hanan Alam
4 out of 5
Recommended
for Everyone
by A verified traveler from SC

Nice Older Hotel

Posted Mar 29, 2018
Pros: location, close to where we were working.
Location: Ajax Casino
Nice older hotel. they are renovating the lobby now, but the rooms were comfortable and clean.
Comment from Hotel Management
Mar 30, 2018 by Hanan A, Hotel Management
Dear Valued Guest, Thank you for taking the time to provide your positive feedback with us. We truly appreciate the comments. We are pleased to here that you enjoyed our hotel's location convenience to the Ajax casino. Hope you did well if you played. We look forward to welcoming you back to our hotel in the near future! Warm Regards, Hanan A
4 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, On

Nice hotel

Posted Mar 19, 2018
I had low expectations but this hotel was very nice. Indoor heated pool was a bonus and nice breakfast as well. Rooms are renovated, nice and clean. Great location close to the 401.
Comment from Hotel Management
Mar 21, 2018 by Hanan A, Hotel Management
Dear I, Thank you for taking the time to share your feedback about our hotel. We truly appreciate the positive comments. We take pride in not only meeting but exceeding our guest expectations, and it's wonderful to hear that we were able to accomplish that this time around. Thank you again and we hope to welcome you back to our Super 8 hotel in the near future! Warm Regards, Hanan A
3 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Posted Mar 18, 2018
Pros: Location
Cons: Hooks to hang clothese
Nice they are renovating. No more carpet in room which is cleaner, however there is not one hook to hang anything. Closet is gone which is fine but you do need to hang clothes somewhere. Doors seem to slam loudly on their own.
Comment from Hotel Management
Mar 18, 2018 by Hanan Alam, Hotel Management
Dear Dee, Thank you for your review of our Super 8 Hotel. We're very happy to hear that you noticed some of the recent upgrades we have made to our guest room floors, and are glad you approve of the changes we are making. Thank you for your feedback regarding the doors and the hooks in the room(s). We have shared your comments with our Renovation and our Maintenance Department(s) to investigate a solution. It was a pleasure to have you stay with us, and we hope we'll see you on your next trip to Ajax! Warm Regards, Hanan Alam
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 10, 2018
Pros: My hotel stay was very pleasant and comfortable. It had the most comfortable beds of any hotels I have stayed in. Breakfast in the morning was good
Great sleep, close to everything, quiet, and staff were very pleasant. Being an economy hotel I was very impressed with everything. I really didn't expect much but I was extremely happy with our stay. Lots of improvements being done right now that will make this even more enjoyable.
Comment from Hotel Management
Mar 11, 2018 by Hanan Alam, Hotel Management
Dear Valued Guest, Thank you for those kind words about your recent stay at the Super 8 Ajax Hotel. Its wonderful to hear that you enjoyed our rooms and staff service. We look forward to welcoming you back on your next visit to the city of Ajax!
4 out of 5
Recommended
for Everyone
by A verified traveler

Some contruction in Lobby. But no big deal

Posted Mar 10, 2018
Good stay. Good staff. They are updating lobby. Under contruction. All Good.
Comment from Hotel Management
Mar 11, 2018 by Hanan Alam, Hotel Management
Dear Valued Guest, Thank you for taking the time to review your recent stay at the Super 8 Ajax Hotel. Everything we do is to ensure the satisfaction of all of our guests and we are delighted that you enjoyed you stay. We sincerely thank you for your patience and understanding during our much needed renovations. Again thank you for taking the time to send us your positive feedback and we look forward to seeing you again. Sincerely, Hanan Alam Front Office Manager
1 out of 5
by A verified traveler

Under Construction

Posted Mar 5, 2018
Pros: location
Cons: breakfast could have hard boiled eggs
Location: near hospital and 401
The lobby was under renovation and it appeared that our room was not completely renovated; stuff stuck on bathtub and floors i.e. cement pool was closed, dust everywhere
Comment from Hotel Management
Mar 8, 2018 by Hanan Alam, Hotel Management
Dear Valued Guest, Thank you for taking the time to review your most recent stay at the Super 8 hotel in Ajax. Everything we do is to ensure the satisfaction of our guests, and I would like to sincerely apologize that we have fallen short of that goal. We understand the frustration that has resulted due to our renovations, however, our hotel needed these renovations, as we are always striving to improve our hotel and services. We also look forward to opening our brand new breakfast area in the coming months. Thank you again for your feedback and we hope to have an opportunity to better your experience with us in the future. Sincerely, Hanan Alam