Outdoor pool, sun loungers

Reviews of Alta Vista De Boracay

4 out of 5
Alta Vista De Boracay
Barangay Yapak, Boracay Island, Aklan

Reviews

7.8

Good

Rating 10 - Excellent. 122 out of 401 reviews" "
Rating 8 - Good. 163 out of 401 reviews" "
Rating 6 - Okay. 65 out of 401 reviews" "
Rating 4 - Poor. 23 out of 401 reviews" "
Rating 2 - Terrible. 28 out of 401 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

6/10 Okay

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
It was great its just staff are so slow
Stayed 2 nights in Feb 2024

10/10 Excellent

Monalisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 2 nights in Sep 2023
Response from Quennie on Nov 17, 2023
Hi Ms Monalisa, We are delighted to know that you have enjoyed your stay with us we are looking forward to have you back in Alta Vista de Boracay in the near future. Again, Thank you and hope you are having a great day.

8/10 Good

Verified traveler

Stayed 6 nights in Mar 2020
Response from Kev on Mar 22, 2020
Dear Value Guest, Thank you for rating us a 4 out of 5 star review. We look forward in welcoming you back to your home in Boracay island. Thank you and have a pleasant day. Best regards, Kevin Reyes Front Office Manager

8/10 Good

caroline s.

Liked: Cleanliness
Best view in Boracay
A lovely hotel with friendly and helpful staff. It is up a hill out of town, but there is a free shuttle which runs all day till midnight. The fabulous infinity pool overlooks a panoramic view of the island down to the sea. Breakfast is mainly Filipino and Chinese, but there are some waffles and nice cakes. You can request eggs and bacon also.
Stayed 3 nights in Feb 2020

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Holiday
Wonderful staff great check in nice breakfast very clean and best room service excellent stay highly recommend
Stayed 7 nights in Feb 2020
Response from Kev on Feb 11, 2020
Dear Charles, Thank you for your wonderful feedback and for choosing Alta Vista de Boracay over all of the possible accommodations in the island of Boracay. We look forward in welcoming you back to your home in Boracay island. Thank you and have a pleasant day. Best regards, Kevin Reyes Front Office Manager

10/10 Excellent

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and shuttle service. Drivers and staff are pleasant and helpful. Breakfast is excellent.
Stayed 2 nights in Dec 2019
Response from Kev on Jan 9, 2020
Dear Valued Guest, Warm greetings from Alta Vista de Boracay! Thank you very much for your valued feedback and for taking the time to commend our staff and our breakfast. We look forward in welcoming you back to your home in Boracay island. Thank you and have a pleasant day. Best regards, Kevin Reyes Front Office Manager

2/10 Terrible

Darko

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Really bad experience with service,
Really bad experience with service, one of the worst Hotels ever. Never again
Stayed 3 nights in Dec 2019
Response from Kevin on Dec 21, 2019
Dear Darko, Warm greetings from Alta Vista de Boracay! Thank you for your feedback. You may reach me through our resort website should you further elaborate your experience from your most recent stay with us. We do apologize for the mishap that it had caused you. Sincerely, Kevin Reyes Front Office Manager

2/10 Terrible

Darko

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
This Hotel is a disaster
So far the worst Hotel ever. Problems everywhere you go, they will overcharge you, they don’t care about anything just how to get more money out of you. There reception is a pure disaster, staff confused, they reply on everything “yes siir”. They have hide all prices, if you find some price on the menu, the price is wrong. If you complain, you have wrong prices, they will tell you “yes sir”. They wil treat you like a robber during check out process, checking you multiple times if you had paid by security inspection. Every day some negative surprise. This hotel needs to change management, it’s one big disappointment
Stayed 3 nights in Dec 2019
Response from Kevin on Dec 22, 2019
Dear Darko, Warm greetings from Alta Vista de Boracay! Thank you for your feedback as we will carefully review our operations based from your experience to further enhance our services. We sincerely apologize for not delivering what is expected of us, rest assured that training will be conducted to for improvement of guest satisfaction. Please feel free to reach me via our resort website. Again, we apologize for the mishap and we do hope to welcome you back to make amends on your future stay. Sincerely, Kevin Reyes Front Office Manager

6/10 Okay

Rodrigo

Stayed 4 nights in Dec 2019

6/10 Okay

Ben

Traveled with family
Disliked: Room comfort
Boracay is amazing.
Stayed 2 nights in Nov 2019
Response from Kevin on Dec 3, 2019
Dear Ben, Warm greetings from Alta Vista de Boracay! Thank you very much for your feedback. We look forward in welcoming you back to your home in Boracay island. Thank you and have a pleasant day. Best regards, Kevin Reyes Front Office Manager

8/10 Good

Toni

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Good green views from the room, the pool was nice and warm, since the sun is shining on it most of the day. Menu had plenty of different dishes and drinks, with buffet breakfast. Prices were ok. Transport forth and back for closest beach and multiple places every hour, the staff will inform it well. Welcoming and peaceful hotel to stay in. Staff was friendly and very helpful. Only negative was wifi, it was working pretty badly for us. Recommend for all kind of visit!
Stayed 2 nights in Nov 2019
Response from Kevin on Nov 22, 2019
Dear Toni, Warm greetings from Alta Vista de Boracay! Thank you very much for sharing your pros and cons during your most recent stay with us and for choosing Alta Vista de Boracay over all of the accommodation in the island of Boracay. Our thrust is to provide only the best service, great value and comfort to our guests. In regards with our connectivity, our Information Technology team is taking action by means of adding additional routers to the entire vicinity of the resort. We look forward in welcoming you back to your home in Boracay island. Thank you and have a pleasant day. Best regards, Kevin Reyes Front Office Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Kevin on Nov 10, 2019
Dear Valued Guest, Warm greetings from Alta Vista de Boracay! Thank you very much for rating us 8 out of 10 during your most recent stay. We are very very much delighted from your feedback and we look forward in welcoming you back to your home in Boracay island. Thank you and have a pleasant day. Best regards, Kevin Reyes Front Office Manager

4/10 Poor

Jeremiah

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It is located in the farthest and no beach at all.
Stayed 1 night in Oct 2019
Response from Kevin on Oct 19, 2019
Dear Jeremiah, Warm greetings from Alta Vista de Boracay! We would like to thank you for your valuable feedback. Our resort is indeed a bit far from the city center, nevertheless it is the strength of the resort to offer great comfort to our guests since it is situated at a mountain and offers a relaxing and vibrant environment. The nearest beach from the resort is Puka beach which is five minutes away and we offer a complimentary shuttle service every fifteen minutes. Again, we would like to thank you and have a pleasant day.

10/10 Excellent

Brigida

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Queennie Silvestre Admin Manager on Sep 26, 2019
Hi Brigida, Thank you for the perfect rating. Our team is thrilled to know that had a perfect stay with us. Rest assured that we will continuously work hard to ensure our guest' convenience Again, thank you very much and we love to have you back really soon.

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Queennie Silvestre Admin Manager on Sep 26, 2019
To our value guest, Thank you for the perfect rating you have given us from your recent stay. Rest assured that we will continuously work hard to find ways to ensure our guest satisfaction . Again, Thank you very much and have a pleasant day

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fabulous resort. Big and lots of pravacy but staff is very nepetistic to Filipino guests, also hot tub was broken
Stayed 4 nights in Aug 2019
Response from Hannah Lamano Reservation Supervisor on Aug 15, 2019
Dear valued guest, thank you for your review. We apologize that our service did not satisfy your expectations. We hope to have the opportunity to welcome you back in Alta Vista de Boracay and we'll ensure that we will do our best so you can enjoy your stay with us. Again, Thank you and Have a great day!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was quiet but the line going down the d mall was always long.
Stayed 2 nights in Jul 2019
Response from Hannah Lamano Reservation Supervisor on Aug 15, 2019
Dear valued guest, Thank you so much for staying with us. We hope to see you on your next vacation.

10/10 Excellent

Joemel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorable Birthday Experience
Celebrated my birthday at the place and the staff made that experience memorable! Darel helped my uncle set-up and his team brought the cake while singing the birthday song. This place is highly recommended not only for the scenery and the facilities but also the staff.
Stayed 2 nights in Jul 2019
Response from Queennie on Jul 18, 2019
Hi Joemel, Thanks for leaving a review, and mentioning one of our restaurant staff, Darel. We are happy that you have made us become a part of your birthday and our team are thrilled to hear that you had a memorable experience. We hope to see you again soon, and bring a friend Have a nice day, Queennie Silvestre Admin Manager

6/10 Okay

Jazz, Melbourne

Traveled with partner
Liked: Cleanliness, staff & service
Alta Vista is a tad run down and the room was not as advertised. We did not have a microwave, though we had specifically booked a room for this purpose. Wine glasses were not present and when items were questioned we were told it would be rectified but it never was. Our AC was not working on check in and had to be fixed. The in room safe failed and my husband was blamed for this by the staff. However the staff in the restaurant and the shuttle bus drivers were fantastic, going out of their way to assist us.
Stayed 5 nights in Jun 2019
Response from Gold Pangan on Jul 3, 2019
Dear Jazz, Thank you very much for staying with us and for sharing your recent experience.Whilst it is nice that you liked our fantastic staff, we are really sorry to hear that your stay did not live up to your expectations in some aspects. Your feedback with the rooms and facilities are well noted of and will be reviewed by management team for proper actions. Again, thank you and we hope to have the opportunity to welcome you back here in Alta Vista de Boracay.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel experience I’ve had (Wedding too).
we booked a 17 person wedding party at the Alta Vista. The time we spent there was excellent. It excellent service started from the moment we arrived. We were able to get all 5 rooms early check-in for no extra cost. I have never seen that in any other hotel. The rooms were great, spacious and clean with high ceilings. The pool was amazing with a great hill-side view overlooking a valley leading to the ocean. Our wedding was great as well. My bride has some difficulties and we ended up starting 45 minutes late, but the wedding coordination team could not have been nicer. I will finish up by telling you what my wife said to me the night of our wedding. when we were at the dinner table eating: “Everything has been so much nicer than I thought it would be”. I agree. I have to go back again, just to say thank you for the excellent personal service we received. By far the best hotel experience I have ever had.
Stayed 2 nights in May 2019
Response from Prince on May 17, 2019
Dear Mr. Michael Verweyst, Our warmest CONGRATULATIONS from everyone here in Alta Vista de Boracay! We thank you for choosing our hotel as a place of most special day of your life. Thank you for recognizing our staff and everything here in the hotel. I'm quiet sure that everyone - our entire hotel staff enjoyed catering to all of your needs as much as you enjoyed your wedding and your stay! We really appreciate all of your kind words and your perfect rating to us. We are so excited indeed to share this great comment of yours to Alta Vista team as we are encouraged to do more; to satisfied our guest, and to consider their vacation a momentous event of their life, here in Alta Vista de Boracay. Once again, our warmest congratulations and best wishes to you. My team and I looking forward to your next visit soon! Sincerely, Francis N. Nicor Front Office Supervisor Alta Vista de Boracay

8/10 Good

Anwar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended Hotel for refreshments and relaxation
The hotel has an extremely nice viewing as the hotel located on the hill , but far far away from attractions and fun! The hotel provided a free shuttle to the city Mall every 30 minutes and you have to get another transfer to the station 2 by your own , it hassles. A very safety hotel for the kids, lots of gaurds. The hotel also have a free shuttle to the best white Beach in boracay , be prepared for it with food and drinks coz not available on site.
Stayed 5 nights in Dec 2018
Response from Francis Nicor on Apr 25, 2019
Dear Mr./Ms. Anwar, Delightful day from Alta Vista de Boracay! Thank you very much for posting a review of your recent stay with us! We are delighted to hear that you found our hotel extremely nice viewing and far away from crowded place, considering also that the hotel is very safety as it is guarded by enough security guards surrounds. As for the transfer service, rest assured that we will restore our original route to D'mall once road construction is completed to ensure guest convenience. Once again, thank you very much. My team and I, looking forward to seeing you again soon! Warm regards, Francis N. Nicor Front Office Supervisor Alta Vista de Boracay

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a very quite area on top of a hill great view , nice pool , good transportation, good breakfast , only problem road works on the way from port very bad , terrible, when it’s sorted will be ok , private beach good , but not that private , white beach much better since president durite cleand it up its much cleaner and pretty 👍
Stayed 5 nights in Apr 2019
Response from Prince Francis on Apr 25, 2019
Dear Valued Guest, Delightful day from Alta Vista de Boracay! Thank you very much for posting a review of your recent stay with us! We likewise thank you for giving us a perfect rating, and for acknowledging our place; a very quite area with a great view, nice pool, good transportation and breakfast. As for the problem on road all the way from port, we sincerely apologize on this, as Boracay Aklan road rehabilitation and construction is on going, and as our government continuous to work it out to serve us better. Once again, thank you very much. My team and I, looking forward to seeing you again soon! Warm regards, Francis N. Nicor Front Office Supervisor Alta Vista de Boracay

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Overpriced. No late hours facilities, no food after 10pm, no drinks after 10pm. One facility area is used for everything ,restaurant, bar, coffeeshop. Transport from hotel is expensive, and hotel promise full assitance for guests to the airport.which is not true. Transport for guests to the airport was used as employees pickup also on the way to the airport. Breakfast buffet is very filipino.no western choices,only 3 items on the buffet. No juices,no drinks only ice tea. One kind of bread. Space is over crowded. Staff seems helpless mosy of the time. Hotel assigned wrong pickup times. Shuttle service to the clisest mall only.they stopped providing transport to any farther facilities.road from hoyel to down town is ruins,constant work in progress. Constantly jammed with traffic. Hotel is overpriced for the services and services it privides. Bad experience ,last time to go there. Never again.
Stayed 4 nights in Mar 2019
Response from FOM on Mar 13, 2019
Dear Valued Guest, We thank you for taking time to post a review of your recent stay at Alta Vista de Boracay. Our sincere apologies for you felt that way, rest assured, we will look into this matter and raise this to our concern department. Your comments and suggestions are highly appreciated. We have shared your concerns to the concern department to help improve our services in the future. Thank you and we hope you will consider us again. Sincerely, Archie Lingad Front Office Manager Alta Vista de Boracay

6/10 Okay

Estrella Luz

Liked: Cleanliness, staff & service
Bora in Alta
The hotel is very far from the beaches and though guests are ferried to Puka Beach, the first trip is at 8am and the last trip at 5pm. I’d like to swim at 5:30am or 4pm so this hotel is not for me. As for the service, I appreciate that the hotel staff were consistent in their customer service (not favoring tne foreigners). Breakfast buffet could be better.
Stayed 2 nights in Mar 2019
Response from FOM on Mar 10, 2019
Dear Ms. Estrella Luz, We thank you for taking time to post a review of your recent stay at Alta Vista de Boracay. We hope you had a wonderful stay with us. We are truly delighted by your positive reviews. Your comments and suggestions are highly appreciated. We have shared your concerns with Management to help improve our services in the future. Thank you and we hope you will visit us again soon. Sincerely, Archie Lingad Front Office Manager Alta Vista de Boracay

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay if you prefer quiet and calm environment
Stayed 4 nights in Feb 2019
Response from Queennie Silvestre on Feb 19, 2019
Thank you for posting your review. We are happy to know that you found Alta Vista de Boracay an excellent place to stay with our quiet and calm environment. We are looking forward to be of service to you and your family in the near future.

8/10 Good

Verified traveler

Stayed 3 nights in Jan 2019
Response from Queennie Silvestre on Apr 2, 2019
Hi to our valued guest, Thank you for posting your rating. As we strive to have a perfect rating, we would love to hear from you what transcribed on your recent stay since we believe that comments, good and bad, will help us to further improve our service and facilities. Again, Thank you very much and we hope to hear from you the soonest. We are looking forward to be of service to you and your family in the near future. Have a nice day

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are friendly, cheerful and accommodating.
Stayed 2 nights in Jan 2019
Response from AVB on Feb 13, 2019
Dear Valued Guest, Thank you for sharing your wonderful experience here at Alta Vista de Boracay We are very happy that you felt that way, when you stayed here at Alta Vista de Boracay, guests are not only guest; we treat them like a family. We are so excited to share this great comments of yours to our team, Your encouraging words will inspire us to serve you even better in your next stay. Looking forward to welcome you again here in Alta Vista de Boracay soon. We welcome you in advance for your future stay here in Alta Vista de Boracay. Sincerely, Archie Lingad Front Office Manager Alta Vista de Boracay

10/10 Excellent

Verified traveler

Stayed 3 nights in Feb 2019
Response from Queennie Silvestre on Apr 2, 2019
Hi to our valued guest, Thank you for posting your rating. We are delighted to know that you had a perfect vacation in Alta Vista de Boracay. We look forward to be of service to you and your family in the near future. Again, Thank you very much and Have a nice day

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Pretty. Great pool. Beautiful view of Boracay. Puka Beach nearby. Restaurant was nice. Could use a few more western choices. Breakfast was good. Room was nice. Two story. Air conditioning unit in upper level was a little loud. Staff was courteous and helpful. Van provides transportation to the city mall area. Then local transportation to other spots. Overall a very pleasant place to stay
Stayed 3 nights in Jan 2019
Response from AVB on Feb 10, 2019
Dear Guest, Thank you for sharing your wonderful experience here in Alta Vista de Boracay We are glad that you had a wonderful experience during your stay. We are so excited to share this great comment of yours to our team. Our sincere apologies, we will look into this matter and raise this to our concern department. We welcome you in advance for your future stay here in Alta Vista de Boracay. Sincerely, Archie Lingad Front Office Manager Alta Vista de Boracay

8/10 Good

Jonathan

Liked: Cleanliness, property conditions & facilities, room comfort
Great Hotel and Resort
The staff is extremely friendly and were patient with many guests... But I had to ask several times for bath towels, both when we checked in and after cleaning. The location is remote to d mall, but they have shuttle to Pucca Beach which is allot more chill than any of the three stations where we done every night. All in all good stay and would recommend.
Stayed 4 nights in Jan 2019
Response from AVB on Feb 6, 2019
Dear Mr. Jonathan, We thank you for taking time to post a review of your recent stay at Alta Vista de Boracay. We are glad that you had a remarkable experience during your stay. We likewise thank you for your kind words to our staff who made your stay an extraordinary. We have shared your concerns with our Management to help us improve our services in the future. Sincerely, Archie Lingad Front Office Manager Alta Vista de Boracay

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2019
Response from AVB on Feb 6, 2019
Dear Guest, We thank you for taking time to post a review of your recent stay at Alta Vista de Boracay. We are looking forward to welcome you again in Boracay. Sincerely, Archie Lingad Front Office Manager Alta Vista de Boracay

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2019
Response from AVB on Feb 6, 2019
Dear Guest, We thank you for taking time to post a review of your recent stay at Alta Vista de Boracay. We are looking forward to welcome you again in Boracay. Sincerely, Archie Lingad Front Office Manager Alta Vista de Boracay

10/10 Excellent

Montano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Good Family Vacation!
Very Good!
Stayed 1 night in Jan 2019
Response from AVB on Feb 8, 2019
Dear Mr. Montano, Thank you for sharing your remarkable experience here in Alta Vista de Boracay We are very happy that you felt that way when you stayed here in Alta Vista de Boracay, guests are not only guest; we treat them like a family. We are so excited to share this great to our team, looking forward to welcome you again here in Alta Vista de Boracay soon. Sincerely, Archie Lingad Front Office Manager Alta Vista de Boracay

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2019
Response from AVB on Feb 8, 2019
Dear Guest, We thank you for taking time to post a review of your recent stay at Alta Vista de Boracay. We welcome you in advance for your future stay here in Alta Vista de Boracay. Thank you for staying with us! Sincerely, Archie Lingad Front Office Manager Alta Vista de Boracay

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
First time visiting Boracay
Atmosphere was great. The hotel was very clean and the landscaping was beautiful. Only problem we encountered was the menu at the restaurant was limited due to the stock and the bed and pillows were a little hard. Other than that, we enjoyed our stay!! Staff was very helpful and having a private beach was nice as well.
Stayed 2 nights in Jan 2019
Response from AVB on Feb 6, 2019
Dear Guest, We thank you for taking time to post a review of your recent stay at Alta Vista de Boracay. We are glad that you had a wonderful experience during your stay. We will share this comment of yours to our team. We welcome you in advance for your future stay here in Alta Vista de Boracay. Sincerely, Archie Lingad Front Office Manager Alta Vista de Boracay

2/10 Terrible

Daniel

Disliked: Staff & service
Terrible Staff! Would not Recommend!
Terrible stay! Reception staff are very unhelpful and don't want to help you. Restaurant only has 1 high chair for over 400 rooms. They had a 2 page menu but only a few things available from the list, waiters just laugh it off (appalling service). Breakfast is chaotic and not a huge variety. They do not offer any foods for babies/small children. They do not have a kiddie room but haven't take this off the website or signs around the hotel. They also do not have any facilities on the beach whatever the pictures show you, just a guy handing you a towel. WiFi only works in the lobby and is very slow even then. The pool and view is nice. They also offer shuttles to main shopping centre which is helpful and the rooms are large. Only found out on our last day that you can ask for bacon and pancakes at breakfast but no signage for this at all. Whatever the price do not stay here! We had the worst 2 weeks over Christmas & New Years.
Stayed 14 nights in Dec 2018
Response from AVB on Feb 13, 2019
Dear Mr. Daniel, We thank you for taking time to post a review of your recent stay here in Alta Vista de Boracay. We appreciate your comments and suggestions. We will share your concerns with to help us improve our services in the future. Thank you and we hope you will visit us again soon. Sincerely, Archie Lingad Front Office Manager Alta Vista de Boracay

6/10 Okay

Colin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room smells moulded and breakfast is below average. Have to line up and does not look very hygienic with use of sharing spoons to get the food. The house keeping person wrote me a note says please appreciate their work I’m not sure what is that mean !!!
Stayed 5 nights in Dec 2018
Response from AVB on Feb 10, 2019
Dear Mr. Colin, We thank you for taking time to post a review of your recent stay here in Alta Vista de Boracay. Our sincere apologies, we will look into this matter and raise this to our concern department. Thank you and we hope you will visit us again soon. Sincerely, Archie Lingad Front Office Manager Alta Vista de Boracay

6/10 Okay

Mats-Ola

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018
Response from Carina Marasigan - Sales Manager on Jan 4, 2019
Dear Mats-Ola, Thank your for sharing your rating for your recent visit at Alta Vista de Boracay. It was nice to have welcome you and we hope to welcome you back on your next trip to Boracay.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018
Response from Carina Marasigan - Sales Manager on Jan 2, 2019
Dear Anthony, Thank you for choosing to stay with us! We are grateful for the fair rating that you have given us. Please know that we greatly appreciate you feedback and we look forward to welcoming you back at Alta Vista de Boracay on your future travel to Boracay.

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 2 nights in Dec 2018
Response from Management on Dec 20, 2018
Greetings from Alta Vista de Boracay. Thank you for the rating you gave us. rest assured that we will continuously work hard to give our guest an unforgettably excellent stay. Have a nice day

8/10 Good

Verified traveler

Stayed 3 nights in Dec 2018
Response from Alta Vista de Boracay Management on Dec 17, 2018
Dear Guest, Thank you for your rating. We hope to welcome you back at our hotel on your next trip to Boracay.

10/10 Excellent

Katherine Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from Management on Dec 10, 2018
Hi Ms Katherine, thank you for the wonderful rating. We hope to see you again in Alta Vista de Boracay in the near future. Have a nice day

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Great resort in the nirt of island. They have a winderful pool, very good for childrens
Stayed 6 nights in Nov 2018
Response from Management on Dec 10, 2018
Good day Mam / Sir, thank you for your wonderful rating. Rest assured that we will continue to find ways to further improve our facilities and service. We hope to see you again in Alta Vista de Boracay in the near future. Have a nice day

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor wifi internet connection. Slow on hotel check out procedure.
Stayed 3 nights in Nov 2018
Response from Alta Vista de Boracay Management on Dec 7, 2018
Dear Guest, It was a pleasure to have you at Alta Vista de Boracay. Please know that your comments are most valued as these are the only way we can correct and improve our services. We hope to see you back again on your next vacation in Boracay.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Power went out and internet was spotty at best. the staff was good, but not having reliable internet was a contributing factor to us not being notified our flight was canceled and therefore lost sleep and had added stress to the trip
Stayed 5 nights in Nov 2018
Response from Alta Vista de Boracay Management on Dec 4, 2018
Dear Guest, Thank you for your excellent rating despite some unfortunate circumstances that happened during your stay. We sincerely apologize for the inconvenience caused by the fluctuation of electricity and of the internet connection, may we share that these are due to the on going rehabilitation and maintenance works being done within the our area. Once Again, thank you for choosing to stay with us and we hope to welcome you back at the resort on your next trip to Boracay.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Alta Vista de Boracay Management on Dec 4, 2018
Dear Peter, Thank you so much for your excellent rating. We hope to see you back here in the near future.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is good except when we found a fly in our welcome drinks.
Stayed 1 night in Nov 2018
Response from Alta Vista de Boracay Management on Dec 3, 2018
Dear Guest, It was a pleasure to have you at Alta Vista de Boracay. Please know that we are committed to providing the best in facilities and service thus rest assured that we will continue to work hard to provide you and our other valued guests the wonderful experience that you truly deserve. Thank you for staying us and we are looking forward to your next stay with us in the not-so-distant future.

6/10 Okay

Kimberly

Decent resort
Overall, the stay was ok. The highlights of this place is that it offers free hourly rides to the city mall and free pick up between 8am to 10/11pm. It also has free breakfast that changes daily during our stay. There is a small spa that offers facials and massages. Their massages can be done in your room as well. It’s local weather is pretty humid already- despite having the air conditioner on- I still woke up every morning sweaty. I felt that the towels could have been more plush. Also the shower head was dirty (black spots) and some of the shower head were plugged up. It didn’t have the correct water pressure you would expect in a resort. The fridge was left off when we walked in so upon opening it- it had a musky smell. It got better once it was running again. It appears they are somewhat organized and I might have just been the luck of the draw- but they had a difficult time locating my hotel stay despite providing all my printed documentations. Also when leaving, they had difficulty finding my cash deposit and tried to charge me for additional services that I did not use. Luckily, they waived these additional fees as I paid for all their services I used. (Example, you have to pay for a ride to AND from Shangri-la). Tips- ask for receipt for any services you pay for in advance. Also you need a “clearance” slip to get off the resort upon checkout. This means someone looks at your room when you return the key. But no one told us that when we handed over the key.
Stayed 3 nights in Nov 2018
Response from Alta Vista de Boracay Management on Dec 3, 2018
Dear Kimberly, Thank you so much for taking the time to write about your experience at our resort. Please know that your comments are most valued as these are the only way we can correct and improve our services. We hope to see you back again on your next vacation in Boracay.

4/10 Poor

Robert

Check in was a nightmare. Took over two hours, and lots of back and forth for them to learn how to read the hotels.com booking confirmation. Staff doesn’t really speak English unless you know exactly what you are asking for, If you ask for a shuttle to the port ‘no sir’ then you ask for the south west shuttle and ‘oh ya’... it was a frustrating experience.
Stayed 1 night in Nov 2018
Response from Alta Vista de Boracay Management on Dec 3, 2018
Dear Robert, Thank you so much for taking the time to write about your experience at our resort. We are very sorry to hear about your unfortunate experience during your check in. Given the varying requirements of daily hotel arrivals, please understand that some of our front office team are new and might still not be familiar with the booking requirements and documents. Please be assured that we will take a look at the points that you have mentioned as we continuously conducts formal training and refresher courses to be able to offer our guest the real meaning of excellent service. We hope to see you back again on your next vacation in Boracay.

6/10 Okay

Verified traveler

It was good to have a vacation. The location was not easily accessible but the deluxe room condition was good, housekeeping was good and swimming pool was also good. But wifi was very poor and breakfast was not enjoyable.
Stayed 3 nights in Nov 2018
Response from Management on Nov 26, 2018
Good day Mam / Sir. Thank you for your comments. Rest assured we will do all the necessary actions to attend the services which you find not enjoyable. Have a nice day