Ratings based on 165 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
85% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from London

Hotel location not great, pool very small.

Posted Aug 11, 2016
Pros: Checking out
Cons: Better A/C. Better breakfast selection
Location: A little walk from the beach (5 mins), but once on the beach plenty of restaurants to chose from and things to do.
Was disappointed at the hotel. The professional pictures of the hotel had portrayed as a much nicer hotel than in reality. Hotel facilities and especially the pool and grounds were much smaller than I had expected. Breakfast choice was limited. Air conditioning not very cold and very old.
4 out of 5
by A verified traveler from Vail

Great location to everything. Nice staff.

Posted Aug 1, 2016
Always enjoy Boracay. Wonderful place to visit. Come 1 Come all.
Comment from Hotel Management
Aug 22, 2016 by Grace, Hotel Management
Dear Nicole, Thank you for your feedback. Have a great day.
4 out of 5
by A verified traveler from korea

편안하게 잘 쉴수 있는 호텔

Posted Jul 18, 2016
스테이션 2끝부분과 스테이션 3이 시작하는 부분쪽에 있는 호텔입니다. 디딸리빠빠와 가까워서 걸어서 갈 수 있는 위치에 있고, 디몰과는 조금 거리가 있습니다. 그래서 트라시컬을 타야하구요, 근데 60페소내면 쉽게 다녀올 수 있기때문에 부담은 안가져도 될 것 같애요. 저희는 한국인들이 많이 없는곳을 가고 싶어서 여기를 정했고, 한국은 많이 없었지만 중국인들이 좀 많이 있었습니다. 객실은 조용하고, 깔끔하게 되어 있어서 잘 쉬고 왔습니다.
Comment from Hotel Management
Aug 4, 2016 by Grace, Hotel Management
Thank you for your feedback on your stay with us. We hope to see again on your next visit.
5 out of 5
by A verified traveler from A

Subject of smile

Posted Jul 14, 2016
A nice hotel that located 3 minutes from front beach station 2. I loved the friendly and smily staff and my room and if I have the chance to go to Boracay again, I'll go to the same hotel as well! And it's cheap comparing to the conditions of the hotel
Comment from Hotel Management
Aug 4, 2016 by Grace, Hotel Management
Thank you for staying with us. We hope to see you again on your next visit in Boracay. Rest assured that we will serve better.
3 out of 5
by A verified traveler from Western Australia

Good location for the beach

Posted Jun 22, 2016
Pros: Good location to the beach and walking distance to the mall.
Cons: The staff.
The staff need training. We had great service from Jay (at breakfast), Rae (day spa) & the building cleaning lady. Lots of restaurant staff with no idea what to do. We spent 12 nights at this hotel. Lots of staff but they seem to just stand around. We weren't once offered any bar or food service around the pool and we spent 4 hours at the pool every day. Head into the restaurant and there was always at least 6 staff just standing at the bar area. Maybe it's shyness or just lack of training and supervision. Also our room balcony. You have to climb the chair to sit on the chair, it's that small. This hotel has the location and staff to be a first rate holiday venue.
Comment from Hotel Management
Jun 27, 2016 by Grace, Hotel Management
Dear Adrienne, Thank you for your review. Rest assured that we will improve on our service and will take this constructively. We still hope to see you on your next visit in the Philippines. Thank you and have a great day.
5 out of 5
by A verified traveler

The attentive and helpful staff

Posted May 28, 2016
Pros: Attentive staff. Location.
Cons: Can't think of anything.
Location: Easy walk to the beachfront away from the noise but close enough to access. I would stay there again.
We had a lovely time. Highly recommend this hotel.
Comment from Hotel Management
Jun 27, 2016 by Grace, Hotel Management
Thank you for choosing Best Western Boracay Tropics as your Home while in the island. Hope to you see you again on your next visit. Have a great day.
5 out of 5
by Garland

Posted May 8, 2016 on Hotels
We had a wonderful stay at this hotel. The hotel is very clean and well maintained. The pool area is a great place to hang out, relax and kill time. The staff in this establishment are all wonderful. Every single one we encountered were helpful and kind. The only downer for this place is the wifi. It's really slow to connect and at time connection is non existent. Other than that i would definitely stay here again and would recommend it to people.
Comment from Hotel Management
Jun 27, 2016 by Grace, Hotel Management
Good morning, It was nice to hear and get feedback from you during your stay in Best Western Boracay Tropics. Rest assure that we will improve more on our service. Thank you.
4 out of 5
by A verified traveler

Posted May 2, 2016
Good hotel - close to the action but far enough away to avoid the noise. Great staff, good massages and breakfast!
Comment from Hotel Management
Aug 4, 2016 by Grace, Hotel Management
Thank you for your review. We appreciate it. Hope to see you again on your Boracay Trip.
4 out of 5
by A verified traveler

가격 대비 가성비 좋은 호텔

Posted Apr 28, 2016
Pros: 가격, 시설, 친절, 수영장
Cons: 욕실 커텐
Location: 디몰 및 이몰의 중간지점, 걸어가도 충분합니다.
화이트비치에 근접해 있는 건 아니지만... 최고의 장점은 저렴한 가격이지만 가격 이상의 가성비가 있다는 점입니다. 시설도 생각보다 깔끔하고 룸 넓이도 괜찮습니다. 또한, 직원들의 친절이 관광객 얼굴을 미소짓게 했습니다.
Comment from Hotel Management
Aug 22, 2016 by Grace, Hotel Management
의견을 보내 주셔서 감사합니다. 나머지는 우리가 우리의 서비스를 더 개선하고 모든 좋은 유지됩니다 안심하시기 바랍니다.
5 out of 5
by OSCAR from Hamilton, Ontario, Canada

Superb

Posted Jan 25, 2016 on Hotels
We have enjoyed greatly our stay in the hotel. Although we were not able to swim at the beach, BW is equipped with a good size of swimming pool sorrounded with tropical trees making the environment truly conjusive to total relaxation.