Ratings based on 62 Verified Reviews
They paid and stayed. We double-checked.
3.4 Room cleanliness
3.3 Service & staff
3.3 Room comfort
3.3 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from 日本
ビーチ前Posted Aug 23, 2015
by A verified traveler from Norway
Posted Aug 18, 2015
Pros: The hotel is right next to White beach.
Cons: Staff could be trained to be more professional.
Location: The hotel is right next to White beach, by station 3. D Mall is only a 10 minute walk away.
The rooms either have no view at all (looking straight in to the wall of the neighbor building), or looks down on to the neighboring slum neighborhood. Some of the staff were quite friendly, though most don't speak good English, and some are outright rude and unprofessional. The hotel was not cheap either, so all in all it provided very poor value for money.
for Couplesby A verified traveler
Wiederholter Auftenthalt im Golden PhoenixPosted Jun 24, 2015 on Hotels
Das Hotel wurde zum zweiten Mal gebucht und wird immer noch bevorzugt von chinesischen Gästen besucht und ist darauf auch eingestellt. Das Zimmer ist sehr schön und sauber. Der Pool ist sehr sauber. Das Frühstück ist immer noch sehr auf die chinesischen Gäste eingestellt aber schon vielfältiger als beim letztem Besuch. Die Lage ist sehr central am withe beach.
for Familiesby A verified traveler
Posted Jun 19, 2015 on Hotels
for Familiesby Catherine from mandaluyong
family roomPosted May 8, 2015 on Hotels
front desk personnel are so helpful with our needs. Family room very spacious and quiet corner grd floor, pool, garden, frontdesk, restaurant and beach just within our reach.
for Getaway With Friendsby A verified traveler
Not returningPosted Apr 7, 2015 on Hotels
The location is great, but way too overpriced for this quality. Breakfast is horrible with very limited choice of buffet. The safe in our room was broken and couldn't be used. The electricity went out twice during our stay.
for Everyoneby A verified traveler from singapore
Great Service StaffPosted Mar 19, 2015
Pros: Pool, room and staff
We arrived before 1 pm which is over an hour before check in. A staff helped us keep our things first and brought us to the restaurant which is right at the beachfront. Welcome drinks were immediately serve as well as we were waiting for our room to be ready. I was hoping to get checked in early, apparently we had to wait until 2:30 pm before we finally got our room key. Staff were really helpful and pleasant so that made it up with all the wait. In my opinion, this hotel had the most genuinely pleasant and well mannered staff I've ever been so far. We got a family room which is of relatively good size for 4 persons. I'm in fact happy with it, 4 twin sized bed, all the furniture were good, and most importantly they have a safe and the heater was working perfectly well. My kids enjoyed the pool so much and i'm really glad that it was well maintained. There is barely anyone utilizing the pool which may be the reason why there isn't any pool attendant at times. The view was great from outside as you look towards the right side of the beach. Won't beat station 1 beachfront though. Station 1 is about 25 mins to 30 mins by foot and approximately 15 minutes walk to Dmall.
for Familiesby A verified traveler
DisappointingPosted Mar 16, 2015 on Hotels
Hard to get to from the street. Don't believe Southwest Tours when they tell you they'll drop you off at your hotel's front door. This was not the case with us. We had to lug our baggage through unpaved back streets through market stalls ourselves. The hotel sent 1 porter who carried 2 out of the 6 luggage we had. Check in was slow. Despite arriving past 3pm, our rooms weren't ready. Our 'welcome drinks' was cheap Tang. Family rooms are spacious but no luggage racks available. The 1 lift constantly reeked of mould due to the wet plastic flooring. Breakfast spread is dismal and caters for the high number (>95%) of Korean/Chinese guests. Wouldn't be surprised if they served dinner leftovers from the night before. Toilet clogged up on third night and we were told not to flush used toilet paper down the toilet. Disgusting. Definitely not staying here again.
for Getaway With Friendsby mina from KOREA
밤에 가기에는 무서운곳Posted Mar 15, 2015 on Hotels
새벽에 도착을 했는데 들어가는길이 너무 무서웠습니다 호텔앞에는 길거리 아이들 몇십명이 바닥에 나열되어 누워 있었고 길은 울퉁불퉁하고 ㅠㅠ 정말 공포였습니다 새벽2시쯤 도착하니 문은 닫혀 있었고 한참 지나서야 직원이 문을 열어줘서 들어갈수 있었습니다 그외 직원들은 상당히 친절했으며 패밀리객실은 생각보다 넓었습니다 대체로 가격대비 만족했습니다
for Couplesby Michelle Lyng from Birkerød
cheap luxuryPosted Mar 4, 2015 on Hotels
Plus: - cheap luxury (big rooms, w/sea view and great terrace for at few bucks ekstra) - okay service (except airport transfer - explanation below) - the pool is good - pretty hotel - neighbour to the best breakfast café in Boracay! - nice but hard beds Minus: - a bit dirty here and there - bad food! - slim choice of beverages - bad plastic beach-furniture - very bad singers performing at night! - they let vendors harass you with offers even though signs clearly forbids vendors! - only 1 elevator, and you had take stairs 2 different places to get to the 4th floor. The golden Phoenix was all in all a good experience, because we had a nice big suite (the coral garden suite) it has a huge ocean view terrace, a local decor, his and hers sinks, bathtub and good furniture! slim choice of beverages and bad food. The airport transportation was bad on the way there, because it stopped up at the main road, and we had to drag our luggage in the gravel for about 350 metres. And on the way home they told us it was customary to arrange transportation 3 hours in advance, which I can relate to. But they tried to pick us up 3 and a half hour in advance! And if you have been to Caticlan airport, you know that the extra half hour will bore you to death! But they tried to do it because to earn extra, they picked up another couple on the way. I thought it was bad service since we pay so much compared to the real fees.