Ratings based on 349 Verified Reviews

4.8 out of 5
96% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

The best Resort in Boracay

Posted Apr 1, 2017
When you arrive to Caticlan they take you by a boat to the resort absolutely you will love it
Comment from Hotel Management
Apr 3, 2017 by Anne Busfield, Hotel Management
Hi Sembawah, Thank you so much for the Five Star Rating! Hope to see you again soon. :) Regards, Anne Busfield General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Bolinao

Excellent accommodation

Posted Mar 21, 2017
Excellent accommodation and friendly staff. A nice place to stay where you don't need to go somewhere else to relax and just be on a quiet place.
Comment from Hotel Management
Mar 24, 2017 by Anne Busfield, Hotel Management
Hi Exad, Thank you so much for the wonderful comments. Hope to see you again here soon! Warm regards, Anne Busfield General Manager
5 out of 5
by Fredrik

Best place to stay in Boracay!

Posted Jan 16, 2017 on Hotels
Thank you to all the staff at Shangri-La Boracay for making sure we had a great time. Keep up the good work! We will come back for sure!
Comment from Hotel Management
Feb 16, 2017 by General Manager, Hotel Management
Dear Fredrik, Thank you very much for your positive review about your recent stay in the resort. We take pride in our people and are always delighted when guests recognize our exceptional service. We hope we will have the pleasure of welcoming you again soon in our resort. Regards, Anne Busfield General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from japan

Recommended.

Posted Dec 20, 2016
Overall I enjoyed the stay. But: The staff at night before their shift ended tended to get a bit lazy on their service. Making mistakes with my dinner. I specifically ordered food.. and request no meat or eggs.. no pork, beef or chicken. I also said vegetables and seafood are ok. The staff repeated it and everything was fine until they brought me my delicious looking order with one plate having chicken and beef on the plate. Ali most ruined my appetite. I gave them a chance to fix that one dish. Repeating the seafood and vegetables are ok but no other meats. The apologized , left, came back when my all my other dishes were almost finished and this time there was no beef but the chicken was still there .. they offered to take it back and apologized once again. Being that the Shangri la was a lovely place and all the staff had been great earlier in the day, we decided to have a little more patience and allow them to rectify the situation. But they took so long that we decided to totally cancel that meal. While all this was happening our night butler from the treehouse villa was trying to prepare our jacuzzi with fresh wam water when she reported that the hot water wasn't working and the would need to call in the engineer to fix this problem. By the time we finished our meal and we're ready to get cozy and take a shower.. the engineer realized the hot water problem was a bigger problem then they thought so it couldn't be fixed that night. must check before admitting customers
Comment from Hotel Management
Jan 5, 2017 by Ester Marcaida, Hotel Management
Dear Kwaku, Thank you very much for taking your time to write a review and share your feedback on your recent stay with us. We apologize for any inconvenience you have experienced and we will look into the lapses in our service. We hope you will revisit Shangri-La Boracay for future holidays, and allow us to make it a delightful experience for you. Best regards, Ester P. Marcaida General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

It truly is Paradise

Posted Dec 15, 2016
From the moment we were greeted at the airport until being escorted back following our stay, everything and everyone was absolutely fabulous. Professional, polite and personal is how I can describe the entire staff. Will definitely return and plan to stay longer.
Comment from Hotel Management
Jan 5, 2017 by Ester P. Marcaida , Hotel Management
Dear Ralph, Thank you very much for your positive review about your recent stay in the resort. We take pride in our people and are always delighted when guests recognize our exceptional service. We hope we will have the pleasure of welcoming you again soon in our resort. Regards, Ester P. Marcaida General Manager
5 out of 5
by A verified traveler

Posted Nov 30, 2016 on Hotels
Comment from Hotel Management
Jan 5, 2017 by General Manager, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Ester Marcaida General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Terrific

Posted Nov 13, 2016
Great staff. Overall amazing, only downside was the trip ended. Nice location, great service. Good decent, excellent bar program, and the beach/pool facility was great.............
Comment from Hotel Management
Jan 5, 2017 by Ester P. Marcaida , Hotel Management
Dear Gavin, Thank you very much for your positive review about your recent stay in the resort. We take pride in our people and are always delighted when guests recognize our exceptional service. We hope we will have the pleasure of welcoming you again soon in our resort. Regards, Ester P. Marcaida General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Best hotel ever!

Posted Nov 13, 2016
Most amazing hotel we have stayed at in so many ways. We stayed in the Tree House Villa (our favourite) for 2 nights and moved to the 2 bedroom pool villa for 2 nights. The rooms had the wow factor. The staff and service was incredible and they will bend over backwards to help. We had our own butlers who we could contact anywhere in the vast resort via provided mobile phones and the mini bar was free! However, there was a negative. We spent a lot of money full price on massages and dinners. On moving to another hotel in Boracay, we were given a Boracay VIP card for free with 15% off massages and dinners. Felt we should have been offered it having spent so much money on the rooms. Queried this with Shangri La and they gave me a refund on the dinners but not massages.
Comment from Hotel Management
Jan 5, 2017 by Ester P. Marcaida, Hotel Management
Dear Guest, Thank you very much for your positive review about your recent stay in the resort. We take pride in our people and are always delighted when guests recognize our exceptional service. We hope we will have the pleasure of welcoming you again soon in our resort. Regards, Ester P. Marcaida General Manager
5 out of 5
by A verified traveler

Nice beach and good service

Posted Oct 14, 2016 on Hotels
Quiet and nice atmospher Fresh and clean air Lush gardens and beautfull landscaping
Comment from Hotel Management
Oct 18, 2016 by General Manager, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Ester Marcaida General Manager
4 out of 5
by A verified traveler

Posted Oct 7, 2016 on Hotels
Comment from Hotel Management
Oct 12, 2016 by General Manager, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!