Ratings based on 311 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
95% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

言葉がつながらない

Posted Sep 22, 2016
Cons: 日本語の対応
施設、清潔度、客室の快適度、従業員の応対すべてにおいて、満足しましたが、一番困る言葉が繋がりませんでした。やはり外国に行くときは、英語を勉強しないといけないな実感したました。言葉以外は大変リフレッシュできた旅となりました。
3 out of 5
by A verified traveler from Qatar

Disappointment

Posted Sep 18, 2016
Pros: beach & grounds, friendly staff
Cons: Private dinning options could cater for any number, not just in multiples of 2
Location: offsite facilities are limited and being developed
The resort grounds and beach are excellent. The initial suite on level one was dark and had a limited sea veiw, rather a garden view. On day two we asked to move to a higher level suite and this was a great improvement, being bright and having a full sea/ocean view. Breakfast is served in the one location serving the same food options on a daily basis. Limited evening entertainment with few daytime onsite options. As a family of 3 adults, having booked two rooms the staff seemed unable to adapt the private dinning options from those avaiable for 2 or 4 to meet our requirement for 3 adults
Comment from Hotel Management
Sep 19, 2016 by Ester, Hotel Management
Dear Mike, Thank you so much for taking your time in sharing your complimentary review of the resort. I am delighted that you and your family had a great time in the resort and I am also very pleased with your favorable remarks on our facilities and service. Your comments on the limited entertainment and private dining options are well noted. My team and I will look into these to as continuous improvement of our facilities and services is what we strive for. We hope your future travels will bring you back to the Philippines and we look forward to welcoming you back in Shangri-La Boracay. Best regards, Ester P. Marcaida General Manager
4 out of 5
by A verified traveler

Posted Sep 15, 2016
部屋のドアやブラインドが壊れていた。直すと言って結局は直さずに滞在が終了しました。またソファベットも用意して貰いましたが、音がギシギシうるさくてなかなか寝られませんでした。
Comment from Hotel Management
Sep 19, 2016 by Ester, Hotel Management
Dear Moto, Thank you very much for taking your time to write a review and share your feedback on your recent stay with us. We apologize for any inconvenience you have experienced and we will look into the lapses in our service. We hope you will revisit Shangri-La Boracay for future holidays, and allow us to make it a delightful experience for you. Best regards, Ester P. Marcaida General Manager
5 out of 5
by A verified traveler from Singapore

Great place for vocation

Posted Sep 13, 2016
Speed boat to nearby airport , private beach and excellent service. Fantastic Italian food at Rima restaurant. And great value for international buffet breakfast.
Comment from Hotel Management
Sep 23, 2016 by Ester, Hotel Management
Thank you for sharing your positive feedback on your stay with us. I'm glad that you had a memorable experience while staying in the resort. My team and I hope to welcome you back in the resort on your future trips. Regards, Ester P. Marcaida General Manager
5 out of 5
by A verified traveler from 東京

素晴らしいサービス

Posted Sep 9, 2016
女性1人で4泊5日滞在したのですが、つかず離れずのサービスの距離感がとても素晴らしく、居心地がよかったです。あまりに居心地がよかったのでホテルから出ることができませんでした。 空港ピックアップサービスが無料なのですが、気象状況でフライトが急遽変更になり到着地が変更になってもきちんと迎えにきてくれました。本当にありがたかったです。 レストランもおいしく、とりわけ朝のブッフェは最高で、毎朝食べ過ぎておりました。 子供施設も充実していたので、ひとりでも家族でもカップルでも満足のいくホテルライフが過ごせます!
Comment from Hotel Management
Sep 23, 2016 by Ester, Hotel Management
Thank you for sharing your positive feedback on your stay with us. I'm glad that you family had a memorable experience while staying in the resort. My team and I hope to welcome you back in the resort on your future trips. Regards, Ester P. Marcaida General Manager
4 out of 5
by A verified traveler

짧은기간이였지만 제대로 휴식취하고 왔음

Posted Sep 8, 2016
Pros: 조용함 편안함 좋은시설
Cons: 넓은리조트라서 이동수단이 있긴하지만 그걸안내해주는 더많은안내표시
Location: 위치는 중심부에서 떨어져있긴하지만 리조트안에 모든걸 가능케함
보라카이 중심부에서 떨어진곳에와서 조용히 편안하게 쉴수있는 느낌이좋았음 물론 좋은시설 좋은환경에도 더욱더 좋았음
Comment from Hotel Management
Sep 23, 2016 by Ester, Hotel Management
Thank you for sharing your positive feedback on your stay with us. I'm glad that you and your family had a memorable experience while staying in the resort. My team and I hope to welcome you back in the resort on your future trips. Regards, Ester P. Marcaida General Manager
5 out of 5
by A verified traveler

ビーチ

Posted Aug 23, 2016
プライベートビーチは、毎日清掃されていてホワイトビーチのような客引きがいない為とてもくつろげます。とてもいい。また、ビーチもプールも行くとすぐにタオルとベッドを用意してくれるので移動が非常に楽に過ごせました。
Comment from Hotel Management
Aug 31, 2016 by Ester, Hotel Management
Dear Guest, Thank you for sharing your feedback on your stay with us. We are truly delighted to learn that you had an amazing experience and I am glad our team made your stay special. We look forward to welcoming you back. Best regards, Ester P. Marcaida General Manager
5 out of 5
by A verified traveler from 東京

プールが素晴らしい

Posted Aug 21, 2016
綺麗な海を眺めながら入るプールが最高でした。プールサイドのデイベッドも充実していてリラックスして1日過ごせます。リゾート内にあるsolanaバーでのサンセットタイムも素敵でした。
Comment from Hotel Management
Aug 31, 2016 by Ester, Hotel Management
Dear Miyuki, Thank you for sharing your feedback on your stay with us. We are truly delighted to learn that you had an amazing experience and I am glad our team made your stay special. We look forward to welcoming you back. Best regards, Ester P. Marcaida General Manager
5 out of 5
by A verified traveler from 한국

보라카이는 최악이었지만 샹그릴라리조트는 여느 다른 호텔중에서 최고에요.

Posted Aug 19, 2016
Pros: 다 좋아요
Cons: 없는듯
Location: 개인적으로 전 디몰이 별루여서 상관없었지만 디몰 왔다갔다 하기엔 20분정도 거리가 있어서 시간이 아깝기는 할 듯 싶지만... 디몰에서 음식이 전혀 저렴하지도 좋지도 않아서인지 전 오히려 디몰 한번가고 리조트안에서 다 해결했어요
디몰 나가지 않아도 샹그릴라리조트안에서 충분히 즐거운 시간을 보낼수 있어요 수영장이 예뻐서 이곳으로 정했는데 사진으로는 그리 크게 보이지 않았는데 사진보다 수영장은 훨씬 크고 곳곳에 사진기를 대기만하면 굳이 좋은 장소찾을 이유가 없어요 아주 작은곳 하나도 정말 조경에 신경 많이 쓴 티가 나구요.. 넘 아름다운 리조트에요 수영장은 그중 최고였구요.. 수영장옆에서 먹는 점심의 피자와 스파게티도 넘 맛있었고 분위기도 좋답니다 리조트내 레스토랑의 음식은 정말 좋았어요.. 아침 조식에는 김치찌개도 있더군요.. 이곳은 어디 흠잡을 데가 없고.. 제일 저렴한 방이었는데도 바다 다 보이고 베란다에 베드까지 있구요 절대 돈이 아깝지가 않았어요 보라카이 공항만 아니면 다시 꼭 가고픈 리조트입니다
Comment from Hotel Management
Sep 23, 2016 by Ester, Hotel Management
Dear Soona, Thank you very much for your positive review about your recent experience in Shangri-La Boracay. I am happy to learn that you were delighted with our products and services. It will be a pleasure to share this with our team. My team and I look forward to welcoming you back when you return to Boracay. Best regards, Ester P. Marcaida General Manager
5 out of 5
by A verified traveler from 東京

ボートで送迎がある素敵なホテル

Posted Aug 7, 2016
きれいな海を一望できて、白い砂浜に真っ赤なサンセット。お休みを満喫するにはもってこい☆スパも最高だし、バギー移動で楽チン
Comment from Hotel Management
Aug 9, 2016 by Ester, Hotel Management
Dear Jimmy, Thank you for sharing your feedback on your stay with us. We are truly delighted to learn that you had an amazing experience and I am glad our team made your stay special. We look forward to welcoming you back. Best regards, Ester P. Marcaida