Exterior detail

Reviews of The Tides Hotel Boracay

3.5 out of 5
The Tides Hotel Boracay
D'Mall, Station 2, Sitio Manggayad, Boracay Island, Aklan

Reviews

7.8

Good

Rating 10 - Excellent. 57 out of 199 reviews" "
Rating 8 - Good. 82 out of 199 reviews" "
Rating 6 - Okay. 43 out of 199 reviews" "
Rating 4 - Poor. 12 out of 199 reviews" "
Rating 2 - Terrible. 5 out of 199 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was excellent!
Stayed 2 nights in Feb 2024
Response from JD on Mar 23, 2024
Dear Maria,Thank you for sharing your wonderful experience at The Tides Hotel.We are thrilled to learn that you appreciated our cleanliness, staff service, amenities, and overall property conditions. Ensuring our guests have a comfortable and memorable stay is our utmost priority, and we are delighted that we could meet your expectations.Your feedback is greatly appreciated, and it serves as motivation for our team to continue delivering exceptional service to all our valued guests.We look forward to welcoming you and your family back for another fantastic stay in the future.Warm regards,JD GangcuangcoOperations Manager

8/10 Good

Willie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to D mall where you can choose restaurants and. Shops
Stayed 3 nights in Feb 2024
Response from JD on Mar 23, 2024
Dear Willie,Thank you for taking the time to share your feedback regarding your recent stay at The Tides Hotel.We are pleased to hear that you appreciated our cleanliness, staff service, amenities, and overall property conditions. Our prime location near D'Mall indeed offers guests convenient access to a variety of restaurants and shops.Your comments are invaluable to us as we continuously strive to enhance our services and guest experiences. We will use your feedback to further improve and provide an even better stay for our future guests.We hope to have the opportunity to welcome you and your partner back for another enjoyable stay in the near future.Warm regards,JD GangcuangcoOperations Manager

6/10 Okay

filomena

Traveled with partner
Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from JD on Mar 21, 2024
Hello Filomena, Thank you for sharing your feedback with us. We're sorry to hear that you were not satisfied with the staff and service during your recent stay. Providing excellent service is a top priority for us, and we apologize if we fell short of your expectations in this regard.We take your comments seriously and will address them with our team to ensure that we are constantly improving and providing the best experience for our guests. We appreciate your patronage and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,JD GangcuangcoOperations Manager

10/10 Excellent

Mark Dominique

Liked: Amenities
Stayed 2 nights in Jan 2024
Response from JD on Mar 21, 2024
Hello Mark Dominique,Thank you for taking the time to leave us a review! We're delighted to hear that you enjoyed the amenities during your recent stay with us. Providing top-notch amenities is important to us, and we're glad to know that they contributed to your positive experience.We hope to have the pleasure of welcoming you back for another great stay in the future. If you have any specific feedback or suggestions for us, please feel free to share. Sincerely,JD GangcuangcoOperations Manager

10/10 Excellent

chuck

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and always have smile on their faces...highly recommended and we be back again...but i hope if a long stay offered us to change sheets or clean the room..thank you
Stayed 5 nights in Jan 2024
Response from JD on Mar 21, 2024
Hello Chuck,Thank you for sharing your fantastic experience at our hotel during your recent stay with us. We're thrilled to hear that you found our cleanliness, staff and service, amenities, and property conditions to your liking. Our team takes great pride in providing exceptional service with a smile, and we're delighted that it contributed to your positive experience.Your feedback regarding the length of stay and the request for sheet changes or room cleaning is duly noted. We will certainly take this into consideration as we strive to continuously improve our services to meet the needs of our valued guests like yourself.We're grateful for your recommendation and are looking forward to welcoming you and your partner back again soon for another enjoyable stay.Sincerely,JD GangcuangcoOperations Manager

10/10 Excellent

Venicio

Stayed 4 nights in Jan 2024
Response from JD on Mar 21, 2024
Hello Venicio,Thank you for staying with us and looking forward you see you again!Sincerely,JD GangcuangcoOperations Manager

10/10 Excellent

Venicio

Stayed 4 nights in Jan 2024

10/10 Excellent

Seung woo

Stayed 1 night in Jan 2024
Response from JD on Mar 21, 2024
Hello Seung Woo,Thank you for staying with us and looking forward you see you again!Sincerely,JD GangcuangcoOperations Manager

6/10 Okay

Roselyn

Traveled with partner
Disliked: Cleanliness
First room given to us had a big roach greeting us when we opened the toilet door. That alone was already enough to make hubby want to pack up and move to another hotel but instead i requested for a room change thinkin maybe it's not all that bad. We were upgraded to a premier room on the 2nd level. Big spacious room. Unfortunately, that's the only good thing about it. The aircon was dripping, rainshower head was rusty, bed mattress was so hard, the sink's drain within the room have a bad cockroach smell emanating from it and the tv counter top have ants crawling all over. Location was the only good thing of this hotel as it is right inside dmall. Plenty of food choices around the area and shopping too.
Stayed 3 nights in Dec 2023
Response from JD on Mar 21, 2024
Hello Roselyn,I'm truly sorry to learn about the cleanliness issues you encountered during your stay. It's deeply concerning to hear about the roach in your initial room and the subsequent challenges you faced, including the issues with the air conditioning, rain shower head, mattress comfort, and the unpleasant odor from the sink's drain. Your experience does not meet the standards we strive to uphold, and I sincerely apologize for the inconvenience and discomfort it caused.I'm glad to hear that our team was able to accommodate your request for a room change and upgrade you to a premier room. However, it's disappointing that you still encountered issues despite the upgrade. Please know that your feedback will be taken seriously, and we will work diligently to address these concerns to ensure a more pleasant experience for our guests in the future. We appreciate your understanding and patience throughout this experience.Thank you for bringing these matters to our attention, and I hope we have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future.Sincerely,JD GangcuangcoOperations Manager

10/10 Excellent

Marie, Hercules

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Mori - Reservations Department on Dec 19, 2023
Hi Marie,Thank you so much for giving us a perfect score! We will share this to our staff and they will be thrilled to know of this great review and will definitely inspire them to show and offer the best service to all guests and to know that their effort are appreciated. We do hope to see you again on your next visit to Boracay.

8/10 Good

Alan

Stayed 4 nights in Nov 2023
Response from Mori - Reservations Department on Dec 19, 2023
Hi Alan,Thank you so much for giving us a high score. We do hope that we have met and exceeded your expectations during your stay. We are looking forward to be of service again in the near future. Should you require assistance on your next visit, please do not hesitate to contact us.

10/10 Excellent

Krochel

Traveled with partner
Super friendly staff. The place is perfect. We stay here every time we visit boracay. I highly recommend this hotel. Thank u see you again
Stayed 3 nights in Nov 2023
Response from JD on Dec 7, 2023
Hi! Krochel! Thank you for the perfect review. We are so happy to hear that you enjoyed your time with us. We're thrilled that you had an excellent experience during your stay with us. Your loyalty means a lot, and we're honored that you choose to stay with us every time you visit Boracay.Thank you for highlighting our super-friendly staff and recommending our hotel. We can't wait to welcome you back again on your next visit. Until next time, thank you for making The Tides Hotel your home away from home in Boracay

4/10 Poor

John

Traveled with group, Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Small lizard on wall of room. Mold growing on shower head on ceiling. Handle to turn on shower screwed off. Smell of hotel mildewy.
Stayed 2 nights in Nov 2023
Response from JD on Dec 7, 2023
Hi John! I'm truly sorry to hear about your disappointing experience.Your feedback regarding the cleanliness, property conditions, and facilities is concerning, and I apologize for the inconveniences you encountered during your stay.Rest assured, I'll immediately bring these concerns to the attention of our management and housekeeping teams to ensure that such issues are addressed promptly and thoroughly. Please accept our sincere apologies once again for the shortcomings you experienced. We hope to have the chance to welcome you back for a better experience.

8/10 Good

Elvie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is modern. They provided toiletries and even when we asked for resupplies. Staff were nice and helpful. The moment we came to the room it was warm. Well, they should have at least turn the aircon on when they have guests coming but they did not. We had to call the receptionist and we have to give extra 200 pesos for extra key to be left in the room so the aircon will stay on. That 200 pesos will be given back on the time of departure which is good. Their breakfast was plated. Wish they have dried fish and pancit bihon in their breakfast. We surely be back in this hotel.
Stayed 4 nights in Sep 2023
Response from Mori - Reservations Department on Sep 29, 2023
Hi Elvie,Thank you for taking the time to give us a review. Our staff will be thrilled to know that you appreciate their effort to provide you a pleasant and memorable experience. We will also take note of your feedback and inform The Management of your concerns. We are looking forward to welcoming you again here in The Tides Hotel and should you need assistance on your next visit, please do not hesitate to contact us.

10/10 Excellent

Jury

Stayed 1 night in Aug 2023
Response from Mori - Reservations Department on Sep 21, 2023
Hi Jury,Thank you for taking the time to rate us and we appreciate giving us a 5 star review. The team will be thrilled to hear this. We hope that you will also recommend The Tides Hotel to your family and friends who wish to visit Boracay.Should you have future plans to come back, we will be very glad to assist you and we can not wait to welcome you again in the paradise called Boracay.

10/10 Excellent

Michael

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic place close to everything with great facilities and wonderful staff
Stayed 1 night in May 2023
Response from JD on May 25, 2023
Hi Michael,Thank you for the perfect review. We are so happy to hear that you and your family enjoyed your time with us. Our goal is always to exceed guests' expectations. If there's anything we can help you with during your next visit, please don't hesitate to let us know. The entire team will be looking forward to welcoming you back to The Tides Hotel and Boracay Island.Best regards,JD GangcuangcoOperations Manager

10/10 Excellent

Michael

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel right smack in the middle of the D’Mall. Fabulous facilities and location. All day menu. Awesome rooftop pool with evening buffet dinner and live music. Very helpful and professional staff. 2 minutes walk to the beach and Surrounded by a hundreds of restaurants, clothing shops, ice cream parlours and bars. 3 minutes walk to the main road for a E-tricycle or other transport. Reasonable price. Highly recommend and Would definitely stay here again
Stayed 2 nights in May 2023
Response from JD on May 25, 2023
Hi Michael,We are delighted to hear your great feedback. The team will be thrilled to hear this kind of words. It's truly our pleasure to be of service to your family. If there's anything we can help you with during your next visit, please don't hesitate to let us know. We hope to see you soon!Best regards,JD GangcuangcoOperations Manager

8/10 Good

Salvatore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Apr 2023
Response from JD on May 25, 2023
Hi Salvatore,Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and loved our location. We hope you visit us again soon!Best regards,JD GangcuangcoOperations Manager

2/10 Terrible

Verified traveler

Stayed 5 nights in Mar 2020

8/10 Good

Maribel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All of their amenities was such a good... Nice to be back here!
Stayed 2 nights in Mar 2020

10/10 Excellent

Rigel Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bath tub with shower! Bidet! Perfect!! 🤗
Small tv but great channels, good quality shows too.
See that dark towel? We used that for the floor for our feet. 😁
Perfectly comfy-- the pillows were amazingggg ❤
Stayed 2 nights in Feb 2020
Response from JD Gangcuangco on Feb 18, 2020
Sir Rigel, Thank you for giving us a perfect rating. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We hope to see you again soon on your future travel to Boracay. Take care!

8/10 Good

Loreto

Liked: Staff & service, room comfort
Tides hotel
Excellent location
Stayed 1 night in Sep 2019
Response from Management on Sep 23, 2019
Dear Guest. Thank you for taking the time to review your stay with us. Do checkout our Facebook and Instagram pages for promos that you might be interested in. Looking forward to seeing you again soon.

8/10 Good

Verified traveler

Stayed 1 night in Mar 2019
Response from Alex on Apr 29, 2019
Thank you.

8/10 Good

Verified traveler

Liked: Staff & service
Close to shops and restaurants. Bathroom clogged for 2 consecutive days.
Stayed 3 nights in Jan 2019
Response from Management on Feb 11, 2019
Dear Guests, Thank you for writing a review. We are sorry to hear about your experience about the clogged bathroom. Our guests comfort is our primary concern. Hopefully we see you again on your next vacation in Boracay. If you need any assistance, please contact us.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Dmall
Great new hotel right in Dmall in Station 2. 2 minute walk to beach. Friendly staff. Rooms clean but a bit of sand left on floor sometimes. Being close to beach has some disadvantages! Overall a nice stay for a week.
Stayed 6 nights in Jan 2019
Response from Alex on Jan 31, 2019
Thank you William.

6/10 Okay

Verified traveler

Stayed 6 nights in Dec 2018
Response from Management on Feb 9, 2019
Dear Guest, Thank you for having the time to write a review. Your comments will greatly encourage us to do more in making sure our guests feel at home and exceeds their expectations. Hope to see you again on your next Boracay vacation.

8/10 Good

MARIA KRISTINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Management on Feb 9, 2019
Dear Guest, Thank you for giving us an excellent rating. It is our pleasure having you as our guest. Hopefully we see you again in your next travels. If you need any assistance, please contact us.

8/10 Good

Toto, California

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is the only Hotel inside the D’Mall, near the beach and surrounded by restaurants and shopping stores.
Stayed 2 nights in Nov 2018
Response from Management on Jan 9, 2019
Hi Toto. Thank you for writing a review. Our location is one of our best asset. We hope our service and facilities also made an impact on your stay. Hopefully we will see you again here at The Tides Hotel on your next Boracay trip. Please contact us for reservations and inquiries.

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

10/10 Excellent

Wilson, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
I was only on the island for two days. The Tides was clean and accessible, easy to find and very close to the beach. Staff were very helpful and accommodating. Breakfast buffet was simple but also very good. Few hotels in the area have a fitness room and also a pool. Lots of food places all around. Would definitely recommend this hotel to anyone who is staying on the island.
Stayed 2 nights in Apr 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, literally a minute walk away from the beach. The staff were so nice and accommodating. Highly recommended.
Stayed 2 nights in Mar 2018

8/10 Good

PAOLO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Overall, a great place to stay. I however would not recommend it to the light sleeper because in our room on the first floor, you could here the movement of probably chairs or stuff done inside the bathrooms of the other rooms. Friendly staff, great location and clean rooms make up for the small inconvenience. Will stay again
Stayed 3 nights in Oct 2017

6/10 Okay

Lovilla

Stayed 1 night in Sep 2017

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Vacation July 2017 very disappointed.
Friendly staff but service is very slow. Place not well kept. Rooms are small. Had problem with door not locking, difficult regulating hot and cold shower temperature. Flies and ants in the room. Dining room is on the third floor. No elevator. Hallway smells smoke. People smoking everywhere.
Stayed 3 nights in Jul 2017
Response from Management on Jul 24, 2017
We sincerely appreciate your feedback regarding our hotel and our service. We deeply apologize that we did not meet your expectations. Currently, we are on the process of renovating the whole hotel to upgrade and sustain the quality of our facilities. Rest assured we are committed in giving our guests excellent customer service. We hope you come back again once we finish our renovation and let us know how we can help you on your next Boracay trip.

8/10 Good

fintan

Liked: Cleanliness, staff & service, room comfort
Tides boracat
Good location in D mall seconds from beach....not the nicest part of white beach but near all restaurants and bars....very friendly staff....breakfast OK....room 113 could do with a touch up....especially the horrible green paint!...rooftop bar and pool a disappointment...
Stayed 2 nights in Jun 2017
We are happy to know that you had a pleasant stay at The Tides Hotel. Our location is one of the hotel's strength as we are conveniently located at the heart of Boracay Island surrounded by restaurants, bars and souvenir shops. Not to mention the great service our staff give to our guests. Currently, we are renovating the hotel including all rooms to upgrade and sustain the quality of our facilities. We look forward to seeing you again in your future trips to the island. Should you need assistance in your next booking, please feel free to contact us in our website.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, clean and well equipped room.
Location is great. Right at D Mall Station 2 with the rooms facing away from the main pedestrian walk, hence is relatively quiet. Rooms are clean and well equipped. Bed is abit hard and uncomfortable though. Service is great, complimentary beach towels and cocktails at the bar is provided. Airport pick-up can be arranged for PHP1500 one way, but their response in booking was a bit slow so you would have to make arrangements early. Recommended​ for the price.
Response from Management on Jun 16, 2017
Our strategic location is definitely one of our hotel's strengths, not to mention the great service our staff give to all our guests. We are happy to know that you had a pleasant stay here at The Tides Hotel. We look forward to seeing you again in your future trips to Boracay Island.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Small room.. lavatory not inside the comfort room but instead near the bed..
Thank you very much for choosing The Tides Hotel Boracay as your home in the island. We appreciate all the good words and please be assured that improving the property is our top priority this year. We look forward to seeing you again in your future trips to Boracay! :)

6/10 Okay

Selene, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Perfect location right in the middle of D'mall.
Location was super convinient. But because it's convenient, the surroundings are always busy and crowded but you can't hear the crowd from in your room. So not to worry. I was staying on the first floor near reception and it wasn't noisy. Great pool and pool bar. Don't miss their happy hour 1 for 1 deal. Rooms have no view tho and there is no lift.
Response from Management on Jun 16, 2017
Location is one of our hotel's strongest assets and we are glad that it gave you convenience and accessibility to everything you need. We are glad to be of service to you and we look forward to having you again in your next vacation in Boaracay! Thank you very much and hope to see you again soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you for taking the time to write a review and giving us a perfect rating. We are delighted that you enjoyed your stay. We hope to see you again in your future vacation here in Boracay.

6/10 Okay

marcofranco, manila

Not beachfront.
NOT beachfront...in the middle of d' mall commercial center. Obscure entrance.

8/10 Good

Romeo

Liked: Cleanliness, staff & service, property conditions & facilities
Great tides
Good

8/10 Good

Coburn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall Great
Overall Great! just the Breakfast too salty .

6/10 Okay

Marc

All prices in the local area are a bit too high compared to other tourist destinations in the Philippines. The hotel facilities are okay but pricey. Boracay island has become a place where tourist cannot enjoy their vacation due to so many people coming in and out and the natural environment not being protected. During our stay, the beach line is full of green moss definitely due to domestic wastes coming from the island. I hope Boracay's charm can be restored again like the good old days.

8/10 Good

Anthony, melbourne, australia

Liked: Cleanliness, staff & service, room comfort
Well presented hotel across from the beach
Nice hotel with a distinctive Filipino decor and across from the beach. Central location and amongst a variety of good eating places. Staff are excellent and always pleased to help. Internet is poor most of the time and some minor upgrades to bathroom are needed.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Alpha

Liked: Cleanliness, staff & service
Convenient and Clean
We had a pleasant stay at the tides. We booked the Essesntials Room. Check in snd check out was easy. Essentials room was clean and roomy, perfect for 4. Beds were comfy, small fridge, buffet breakfast and safe was very handy. Location wise it's smack in the middle of everything which was great. The only thing I disliked about our room was the shower. It looked great, but once turned on half the bathroom would flood leaving a huge puddle of water where you step out of the tub/shower(after only 1 shower). I found this very hazardous as you could easily slip and fall. I called reception a few times about it, but all they did was wipe down the floors. They didn't seem to care about my concerns at all. The shower would also turn cold then scolding hot the next minute. It was very hard to temper. Overall it was an alright stay.

6/10 Okay

Ted, Seattle

Disliked: Cleanliness
Great location; not as trendy as you'd think
This hotel is located right in D-Mall which goes directly out too beach and a great location! Whereas, it has a trendy theme and decor it is a little run-down. We experienced a room that was borderline unclean with sandy floors upon check in and moldy edges alongside the tub/shower. The faucet for the sink was completely loose almost coming out of the sink base. We had to requeset maintenance to fix it and a few other things. All in all, a good stay with the location but really disappointed it wasn't more of a W experience like it portrays.

10/10 Excellent

Derbi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the Heart of Boracay
I enjoyed my stay at Tides hotel. The hotel is located in D'Mall which makes access to White Sand Beach just a few moments away. There are plenty of places to eat in the area, there are a couple of places open 24 hours (Jammerz) and ones open as late as midnight. Plenty of bars in the area for those who love to drink and party into the early morning. The hotel also has a beautiful roof top pool and a wonderful layout.

6/10 Okay

loren

Disliked: Staff & service
If you want an accommodation that is near the beach as well as the mall, then this is the hotel for you...It's a bit expensive. We stayed there for one night on a weekend, with 2 double beds and it cost us around PHP2000 per head. The room size is okay for 4 people but the bathroom didn't meet our expectations. The sink is outside the bathroom beside the room's door. The Tides do not have the beach view as it is in the heart of "D'mall" but it is just a walking distance from the hotel..