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Reviews of Bertram Inn at Glenmoor

3.5 out of 5
Bertram Inn at Glenmoor
4191 Glenmoor Rd Nw, Canton, OH

Reviews

8.6

Excellent

Rating 10 - Excellent. 113 out of 220 reviews" "
Rating 8 - Good. 65 out of 220 reviews" "
Rating 6 - Okay. 23 out of 220 reviews" "
Rating 4 - Poor. 12 out of 220 reviews" "
Rating 2 - Terrible. 7 out of 220 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Katie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bertram Inn is so beautiful! It has the look of a medieval castle inside the lobby with a suit of armor and all, which the kiddos greatly appreciated!
Stayed 1 night in Apr 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Todd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was a beautiful getaway! We can wait to come back in the summer time and bring the kids! This place was so fancy and the history adds to the nostalgia!! Best place we've ever stayed at and we'll worth the money!
Stayed 1 night in Feb 2024
Response from Glenmoor Management on Feb 29, 2024
Thank you for staying with us, we look forward to seeing you again.

2/10 Terrible

Sean

Stayed 5 nights in Jun 2023

6/10 Okay

Deborah

Liked: Cleanliness
I checked in around 5:00 PM and left about 20 min later. Came back about 10:30 PM . The room was cold 62 degrees. I kept turning up the heat but after an hour it was only 64. I called front desk and they looked for another room ( the night girl was very pleasant and helpful) At midnight I was moved to a warm room. In the AM , in my room I stepped on a stink bug . I told the gentleman at the front desk and he said “ welcome to Ohio “ Ummm stink bugs should be hibernating this time of year . I wasn’t offered any compensation for the inconve
Stayed 1 night in Jan 2024
Response from Glenmoor Management on Feb 29, 2024
Thank you for sharing with us, we do apologize about that, we strive hard to provide exceptional service and keep the rooms in tip-top shape. Unfortunately, we are not perfect no matter how hard we try. Something gets by.

8/10 Good

Paula

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here
Great, way nicer than a normal hotel.
Stayed 1 night in Oct 2023
Response from Glenmoor Management on Oct 27, 2023
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful with rich history. Room was lovely smd food at Scot's Grill was excellent
Stayed 1 night in Oct 2023
Response from Glenmoor Management on Oct 27, 2023
Thank you for staying with us, we are glad you enjoyed your stay with us. W look forward to seeing you again.

4/10 Poor

Steven

Disliked: Cleanliness, staff & service, property conditions & facilities
Very unclean room and other issues
I made a call to the front desk first night I stayed and discovered white crusty substance on the fitted sheet. Sinks did not drain either. No clean and no help on the two items I told front desk on. The hotel was spacious and has one of the best fitness/spa I’ve ever used. Full weight room full cardio rooms full steam and sauna rooms
Stayed 3 nights in Oct 2023

10/10 Excellent

Phuong

Stayed 1 night in Oct 2023

4/10 Poor

Charlene

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The restaurant and bar were closed but not mentioned on the website. The room refrigerator freezer was needing defrosted badly. The shower curtain had quite a bit of mold on it. Not updated, few outlets and no USB ports. The front desk man was very hospitable.
Stayed 1 night in Sep 2023

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Glenmoor Management on Oct 27, 2023
Thank you for staying with us.

8/10 Good

Bruce

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area secure. Nice hotel. But the PILLOWS ARE HORRIBLE
Stayed 1 night in Sep 2023
Response from Glenmoor Management on Sep 18, 2023
Thank you for staying with us, and thank you on the heads up about the pillows.

8/10 Good

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The property was excellent. Only issues I seen was the vines poolside were close to over running the windows and we had drippy faucets for the tub and sink. Meant to say something before we left but forgot.
Stayed 3 nights in Aug 2023

8/10 Good

Todd

Liked: Cleanliness, staff & service
Carpet needs updating.
Stayed 4 nights in Sep 2023
Response from Glenmoor Management on Sep 18, 2023
Thank you for sharing your stay with others.Thank You for staying with us.

8/10 Good

Ken

Liked: Cleanliness, staff & service
The bed was nothing but springs and the curtains were coming apart. The staff & property itself were great
Stayed 2 nights in Sep 2023
Response from Glenmoor Management on Sep 18, 2023
I want to apologize for any bad experiences you may have encountered. Thank you for staying with us.

10/10 Excellent

Craig

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Glenmoor Management on Sep 8, 2023
Thank you for staying with us.

10/10 Excellent

george

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very pretty older facility that was clean, very quiet, and with helpful staff. Price was great.
Stayed 3 nights in Sep 2023
Response from Glenmoor Management on Sep 8, 2023
Thank you for staying with us.

2/10 Terrible

Padma

Stayed 2 nights in Sep 2023

8/10 Good

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful scenery
Stayed 1 night in Sep 2023
Response from Glenmoor Management on Sep 4, 2023
Thank You for staying with us.

10/10 Excellent

Patti

Stayed 1 night in Sep 2023
Response from Glenmoor Management on Oct 27, 2023
Thank you for staying with us.

8/10 Good

Bertha

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
It took the man at the desk 30 minutes to check us in and our room was not ready at 3:30pm
Stayed 1 night in Aug 2023
Response from Glenmoor Management on Sep 4, 2023
I want to Thank You for staying with us, I do apologize for any issues you may have experienced during your stay. We are currently experiencing staff shortages like everyone else. The room was not finished being cleaned due to this. The contact info we receive online is minimal, additional information is required at check-in.

6/10 Okay

Michael

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
This property is so promising online, but was a disappointment in reality. Arriving at the property, we were so impressed with the grounds and the building, to include the entrance to the Inn. The receptionist, Keith (or Kevin) was very gracious and pleasant. He gave us some of the history of the Inn and offered to show us around the building. It is a very historic property! We got to our room and reality kicked in. The room was average, at best. Furnishings were dated and worn. There was rubbish in the bathroom trash can. The handle of the night stand was broken off and we were unable to completely close the blinds due to their condition. Bathroom walls and sink had dirt and debris on them and the overhead tiles showed significant water stains. Unfortunately for us, there are few services available on a Monday. We had to venture into town to find dinner and there was no breakfast available on Tuesday morning, either. Even the golf course pro shop and pool had no refreshments available.
Stayed 1 night in Aug 2023

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An unexpected find at a golf course country club
We liked this place at a country club a lot, lots of character. Front desk staff was very friendly. I think they are short staffed, trash was full in the room when we got there. The view of the golf course from patio dining was fabulous, food was pretty good too. We thought it was an unexpected find on hotels.com, but using this app is new to us, so maybe not?
Stayed 2 nights in Aug 2023
Response from Glenmoor Management on Sep 4, 2023
Thank you for staying with us. You are correct, we like most of the other properties are still experiencing staff shortages. I will look into this further but it looks like they had rushed to complete the room. We do apologize for any room issue that may have occurred. We hope to see you again.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything and everyone was nice. Only place I have stayed at that did not have tissues in the room!!
Stayed 2 nights in Aug 2023
Response from Glenmoor Management on Aug 25, 2023
Thank you for staying with us, Thank you for letting me know, I thought we had tissues in all the rooms. We will be looking into that.

6/10 Okay

DANIELLE, Adams

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The stay and building were average, not much staff. The pool and spa area are great! Grounds were very nice. But the stay and room were only average.
Stayed 3 nights in Aug 2023
Response from Glenmoor Management on Aug 25, 2023
Thank you for staying with us, yes you are right we do have limited Staff on Sundays and Mondays.

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Needs a room updating
Very good sized room and comfortable beds but the room has not changed in twenty years. They still use room keys , but they only give you one. Staff very pleasant but they don’t seem to very much about this historical building and community. Also odd that for the three days we stayed there there was NO maid service. It was like we didn’t exist. The resort is beautiful and the pool and golf course excellent but the rooms need a refresh. Parking is free but there’s a $ 6.00 day gate fee , I guess to offset the cost of securing the entire resort and homeowners association.
Stayed 3 nights in Aug 2023
Response from Glenmoor Management on Aug 25, 2023
Thank you for staying with us, We thank you for your review of our property. We are keeping the genuine locks with real keys, and trying to keep the same ambiance in the hotel and club as close as possible. We have been performing Stay-over service to the rooms that have requested it. You are able to call the desk or put out your sign for cleaning.We look forward to seeing you again.

6/10 Okay

Kathryn

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Place needs some TLC
The personnel are very friendly and helpful, but the problems known to management (dripping faucet, a tub drain that fails to hold water in tub, one-way bulbs in three-way sockets that make the lamps appear not to function when the wall switch is used, inadequate light generally and difficulty finding a socket to plug in a CPAP machine near a bed, not to mention that the TV was not plugged in when we arrived, but that seeing the outlet to solve that particular problem was difficult without a flashlight) do not seem to be a high priority. The setting is idyllic, but the place needs some TLC for the rooms it makes available to hotel guests.
Stayed 1 night in Aug 2023
Response from Glenmoor Management on Aug 25, 2023
Thank you for staying with us and thank you for taking the time to review your stay. This is important to us whether your stay was a slam dunk or if your stay did not measure up to your expectations we need to know. We want to apologize for any issue that may have caused your stay to be less than perfect. We hope you will give us another try. We hope to see you again.

6/10 Okay

Diane

Traveled with family
Though the Inn has charm and set on lovely grounds, it is old . It is dark, small lobby, elevator needed service, water pressure in bathroom sink was low, and you have to request everything you need, as I had no housekeeper enter my room for all four days we were there. I emptied my own trash,left it outside the door, and no one even replaced the trash bag. I’m not a demanding guest, so I managed with the soap and towels I had. I just expected more from an Inn at a country club with a Spa, pool, and nice restaurants. The friendliness of front desk staff was just average, sometimes I had to acknowledge them first to get attention. That is a turnoff. Not sure I’d choose to stay on our next visit to Ohio to visit family.
Stayed 4 nights in Aug 2023
Response from Glenmoor Management on Aug 25, 2023
Diane, I want to thank you for staying with us. I appreciate your review whether you had the most amazing stay or your stay was less enjoyable than what you had planned.It is important to hear from our guest. Yes the building is old, (we were built in the 1930's), my hallways are dark, and we have locks with real keys. this just adds to the ambiance. We are short-staffed like most of the other properties, so if you requested service by putting your sign out or giving us a call and we would have been there to help with all your needs. We look forward to seeing you again,

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
Expected high quality room and amenities. Low average in my traveling experience. Could not secure my room with safety chain, amenities in room are simplistic to a budget hotel with better towels but not resort qualities.
Stayed 1 night in Aug 2023
Response from Glenmoor Management on Aug 25, 2023
Thank you for staying with us and thank you for your review.

10/10 Excellent

Andrea

Stayed 2 nights in Aug 2023
Response from Glenmoor Management on Sep 4, 2023
Thank You for staying with us.

6/10 Okay

emily

Traveled with family
the room was big- beds were old and too soft- the decor was very outdated- towels old and rough. The property surroundings were nice- but its pretty outdated.
Stayed 1 night in Aug 2023
Response from Glenmoor Management on Aug 25, 2023
Thank you for staying with us, and thank you for your review of our property. yes, the property is old (we were built in the 1930s , and our goal is to try and keep it looking as original as possible. We hope to see you again,

10/10 Excellent

Keith, fremont

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well above my expectation. Inclusive and full of ambiance.
Stayed 1 night in Jul 2023
Response from Glenmoor Management on Aug 25, 2023
Thank you for staying with us,

10/10 Excellent

Debra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Jul 2023
Response from Glenmoor Management on Aug 25, 2023
Thank you for staying with us.

8/10 Good

eugene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful setting
Stayed 1 night in Jul 2023
Response from Glenmoor Management on Aug 25, 2023
We thank you for your review of our property.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All if the staff I came in contact with were very nice. My room was very comfortable with a very small coffee pot and small refrigerator. I believe you could get a microwave for the room if you requested one. The only problem I encountered was the confusing lobby entrance. It is located to the right of the awning over the driveway with the valet sign. They might want to consider a big sign pointing in the correct direction. It was raining when I checked in.
Stayed 1 night in Jul 2023
Response from Glenmoor Management on Aug 25, 2023
Jane, Thank you for staying with us and commenting on your stay.We look forward to seeing you again,and remember we are off to the right of the main entrance.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Glenmoor Management on Aug 25, 2023
Thank you for staying with us.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
A top notch and well maintained area with a secure entrance.
Stayed 1 night in Jul 2023
Response from Glenmoor Management on Aug 25, 2023
Thank you for staying with us.

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a Gem!
We cannot say enough wonderful things about this Inn. The grounds are breathtaking. We took wonderful walks along the golf course. It was so quiet, lush and beautiful. The room is enormous. The entire place is quant and delightful. Enjoyed it much more than just another hotel stay.
Stayed 1 night in Jun 2023
Response from Glenmoor Management on Aug 25, 2023
Thank You for staying with us, We would like to thank you for taking the time to review our property.

10/10 Excellent

cheryl

Traveled with family
Liked: Cleanliness
Stayed 1 night in Jun 2023
Response from Glenmoor Management on Jun 28, 2023
Thank you for your response, we are glad you enjoyed your stay with us. We look forward to seeing you again.

8/10 Good

cheryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Glenmoor Management on Jun 28, 2023
Thank you for staying with us, we look forward to seeing you again.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Jun 2023
Response from Glenmoor Management on Jun 28, 2023
Thank you for staying with us. We look forward to seeing you again.

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room wasn’t ready upon arrival, the staff were pleasant, responsive and efficient at preparing it in short order. I enjoyed the more traditional atmosphere.
Stayed 2 nights in Jun 2023
Response from Glenmoor Management on Jun 20, 2023
Thank you for staying with us, we look forward to seeing you again.

8/10 Good

Vandana

Liked: Cleanliness, room comfort
Updates needed!
I stayed for 1 night only. The location is great. The property is ancient. No key- less entry or Wi fi. The rooms are clean but lack basic things like drinking water. The towels and linens were okay but not hotel standard. Thankfully it was clean, safe and family friendly .
Stayed 1 night in Jun 2023
Response from Glenmoor Management on Jun 20, 2023
We have actual mechanical Locks with real Keys something you don't see anymore. The locks and the lighting adds to the ambiance of staying at the Inn. We do have Wifi, and yes we have drinking water available at the Inn's front desk. I want to apologize for any inconvenience that may have occurred. Thank you for staying with us.

10/10 Excellent

Maria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Glenmoor Management on Jun 20, 2023
Thank you for staying with us, we look forward to seeing you again.

8/10 Good

Karen

Traveled with family
Liked: Staff & service, property conditions & facilities
I like the fact that there were alot of shopping and restaurants conviently located close to the hotel. We didnt like the fact that this hotel kept running out of towels and washcloths because lack of housekeeping.....overall stay wasnt thart bad, but we did see like hair and a little uncleanliness in the room,but we thoroughly cleaned it ourselves.
Stayed 2 nights in Jun 2023
Response from Glenmoor Management on Jun 28, 2023
I want to apologize for any inconvenience that may have happened during your stay. Thank you for staying with us.

6/10 Okay

Michael

Business traveler
Disliked: Staff & service
Stayed 1 night in Jun 2023
Response from Glenmoor Management on Jun 13, 2023
Thank you for staying with us.

4/10 Poor

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This property needs updated and repaired. The first room they put us in, the toilet didn’t work. They moved us to another room, and told us it was the last available room, the air conditioning didn’t work in the second room. When we let the staff know the air wasn’t working, no apology or offer to compensate us in any way. The front desk staff was explaining to each guest that checked in that the locks on the room doors were difficult to work, and how to get into the rooms. I heard multiple people asking for assistance to get into their rooms. The Bertram needs to invest some money in updating the basics of the facility. There was a charge for parking, and the parking lot was clearly older, faded parking lines, dimly lit, no assigned parking. The check in staff were friendly and helpful at arrival.
Stayed 1 night in Jun 2023
Response from Glenmoor Management on Jun 20, 2023
We want to apologize for a less than perfect stay you may have had. Thank You for staying with us.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
The Bertrand Inn is a beautiful hotel on an even more beautiful property. Our rooms were clean and we had a great view. The staff was very friendly and accommodating as well. There are many amazing amenities that come with staying at this hotel including the large pool, hot tub, tennis, etc. Our only two minor complaints were that the beds were just a little too soft for our liking and that there was a pretty loud party with raucous music playing out by the pool until almost 11:00 pm. Other than that we had a fantastic stay and will definitely be back in the future!
Stayed 1 night in Jun 2023
Response from Glenmoor Management on Jun 12, 2023
Thank you for your great response, we are glad you enjoyed your stay with us. We will keep working on ways to improve.