Ratings based on 196 Verified Reviews

4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Breakfast coupon

Posted Jan 4, 2017
The hotel staff offers me a free breakfast coupon. At breakfast the next day I use the coupon. The waitress tells me it only covers $10.00. My breakfast was well over $10.00. No one alert me of the very small print on the coupon. I can pay for my own breakfast. Don't tell your guests something is free when it is not. Then the hotel staff insults me about reading their very small print on the coupon. I took her word. "Free"! Then she would not offer an apology for misleading me. Just inform the guest about your clauses, and exceptions. Don't say one thing and mean something else.
4 out of 5
by A verified traveler

Friendly and great service

Posted Jan 1, 2017 on Hotels
I thought the service at this hotel was excellent overall. Erica from the restaurant and Holly from the front desk went above and beyond when there was a room service mix-up! I really liked the spacious room, and the bed was really comfortable. I wish the heating didn't make so much noise - I think that was my only negative, though, so that's great! I'd totally stay there again, and may just do that next year for the holidays again. Many thanks!
5 out of 5
Recommended
for Everyone
by A verified traveler from Palatine, United States of America

Nice hotel , close to shopping and dining

Posted Nov 27, 2016
Great hotel, close to dining and shopping , we will stay again when in town
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Very good

Posted Nov 2, 2016
Very comfortable. Close to everything and right infront of the Summa mall.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 24, 2016 on Hotels
5 out of 5
by A verified traveler

Comfortable hotel in great location

Posted Sep 26, 2016 on Hotels
We were in town to visit the Cuyahoga National Park and chose this hotel based on location and reputation and we were extremely satisfied. Our room was clean, spacious and comfortable. We ate at the restaurant each morning and had excellent food and service. The town of Fairlawn had everything we could possibly want. It was a great experience and we would highly recommend this hotel.Great hotel
5 out of 5
by A verified traveler

Posted Sep 25, 2016 on Hotels
Great hotel in fair lawn .Very comfortable and clean and enjoyed the full service . Had all we needed . Across from big mall which was nice . Would definitely stay again
4 out of 5
by A verified traveler from Cincinnati, OH

Posted Sep 14, 2016 on Hotels
Room was very small, view sucked, overpriced but bed was very comfortable and staff was very friendly so that made up for what it lacked.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 6, 2016 on Hotels
5 out of 5
by Lee Ann from Forest, Ohio

Superb getaway from home

Posted Aug 22, 2016 on Hotels
It was excellent