Overpriced 2-star trying to be a 4-star
Posted Oct 31, 2016
The good: hotel recently renovated with high-grade finishes in the guest rooms, rooms are fairly clean, and has attached restaurant.
The bad: While the facilities themselves are nice, the cost isn't justified. This hotel charges per person for a poor quality breakfast in its attached restaurant, and does not disclose the breakfast is not complimentary until presenting the check at the end of the meal. The quality of the breakfast is the same or lower than most complimentary breakfasts and is served buffet-style, so it was surprising to be charged. Additionally, the front desk staff made demeaning jokes toward a friend (the groom whose wedding I was attending) while doing a poor job resolving an issue with his reservation, which turned out to be a clear error on the part of the hotel. Finally, while the rooms feature high-quality finishes, the details of a 4+ star hotel aren't present. The iron and ironing board were totally unusable, the phone was broken, the available TV service was minimal, and the toiletries in the room were evidently not restocked as I ran out of tissues and TP almost immediately when I arrived. This hotel should give greater focus to guest service, without which the quality of the accommodations means little.