The pull-out couch was disgusting for a bed. There was rice on the mattress and hair on the sheets that were supposed to be clean. We had to ask for new ones. My bed was uncomfortable, I woke with a stiff neck. The front desk person and the cook for the breakfast were friendly.
Comment from Hotel Management
Jul 14, 2016 by Casey, Hotel Management
Thank you for taking the time to leave us a review.
While I'm personally glad you found our staff to be accommodating, I'm rather ashamed our room's cleanliness was not up to par with our standards. Our staff aims to deliver consistent quality experiences - I am sorry to have provided anything less.
We hope to serve you better in the future.
AJ - Guest Services Manager
Holiday Inn Express & Suites Cleveland-Streetsboro