“I pay at the hotel, but I didn't get the receipt.Hotel Reception told me ask Hotels.com, but I can't find where can download it . and I book one kingsize bed room,but she give me 2 beds room. and she said they don't have that time.”
“The Staff were kind and clearly take pride in offering wonderful hospitality services. The first night, I called to say we were delayed for check-in and Nick was so so gracious in the phone - he has both a wonderful tone for customer service and a genuine care for helping guests.
I'd gladly stay there again! I misunderstood something about the pool, and I'm embarrassed that I missed the sign - I always try to follow rules/requests (unless absolutely absurd, of course) and I didn't realize it……
“Aaron at the front desk was the only redeeming quality at the hotel. Every other aspect of my 7 day stay was poor. The hotel itself , inside and out is filthy. Garbage on floor at entrance of hotel. Garbage and leftover food on elevator floor for days. A few random day's when they had no cook or bartender, breakfast and evening cocktails were not available. The room itself is surface cleaned but furniture and rug is stained with who knows what !!
It was a terrible experience. I have stayed……
“I didn’t like the fact that the blinds were hanging on by a thread and when we went to put them up they fell completely down and I was charged $352.00 for it. Yes I let them know ahead of time that they were hanging there when we first got to our room and they said they would make note of it and I still got charged😡”