Hey James,Thank you for taking the time to complete our guest survey. We appreciate your 3/5 score and comments regarding your recent stay at the RED ROOF INN AKRON. It's really saddening to hear that an ideal stay was hindered due to the issues you had with our TV that wasn't rectified even after being reported. Red Roof apologize for such poor experience. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

Dear Chris, Thank you for taking the time to tell us about your experience at the RED ROOF INN AKRON. I am sorry that your experience was less than ideal due to the uncleanliness indicated. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear John,Thank you for your review following your stay at Red Roof Inn Akron. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the smell of smoke, the lack of heat and the other listed issues hindered your stay. The insight you provided us with is nowhere near the standard of our brand, so I was truly disappointed. I have certainly brought this to management’s attention in an effort to investigate your concerns and have them addressed. We at Red Roof appreciate your business and truly value your feedback.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.With thanks, Gabrielle Red Roof Management RediResponse Specialist

Dear Xiomara, Thank you for taking the time to tell us about your experience at the RED ROOF INN AKRON. I am sorry that your experience was less than ideal due to your reservation being cancelled. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Kerry-Lee Red Roof ManagementRediResponse Specialist

Hello James, Thank you for your feedback following your stay with us at the RED ROOF INN AKRON. I am so sorry to hear that your most recent experience with us did not meet your expectations. Our primary goal at Red Roof is to provide all guests with an enjoyable experience, and it is troubling to know that you faced such an experience. You mentioned the leaky bathroom, and ceiling, the latch that fell off the door along with other concerns. Know that your voice is of tremendous importance to us, and we value your comments which will help us to continuously improve our services and make our guest experiences better. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Hello Virginia, Thank you for taking the time to tell us about your stay at the Red Roof Inn Akron. I am disappointed that your experience did not meet your full expectations, prompting your 1/5 score. Please accept our sincerest apologies for the long wait you encountered and the cleanliness in your room not being to your liking. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure that your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

Hello Kathryn, Thank you for taking the time to tell us about your stay at the Red Roof Inn Akron. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding the amenities not being to your liking. We essentially aim for all our guests to have a 5 star experience, so I am disappointed this was not achieved. Comments like your is not taken lightly and the team will be reviewing your concern in an effort to ensure no other guest experience this.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

Dear Amanda, Thank you for taking the time to tell us about your experience at the Red Roof Inn Akron. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding the delay in checking in, prompting your 1/5 score. Please accept our sincerest apologies for the impact this had on your stay with us. It is important to know that we value your feedback and your comments will be taken into consideration as our Red Roof team strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your comments with us. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Thank you, Maureen, for taking the time to write a review of your stay at our Red Roof Inn Akron. I am disappointed to hear that no towels were provided and your room smelled smokey. Please accept our sincere apology for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Jim, I appreciate you sharing your feedback following your stay at the Red Roof Inn Akron. I was saddened to read that your stay fell short of your expectations due to uncleanliness of the bed and the insect you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof Management RediResponse Specialist

Hello Ross, Thank you for taking the time to tell us about your experience at the Red Roof Inn Akron. I was saddened to read that your stay fell short of your expectations due to the lack of breakfast, television remote and the insects trap you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Comments like your aren't taken lightly, so they will be reviewed by the team in an effort to address the issues with the relevant departments.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello Christopher, Thank you for telling us about your stay at the Red Roof Inn Akron. I am glad you found your room to be clean, despite the issues you encountered regarding the unclean mirrors, the mold you encountered along with the other concerns mentioned. Please accept our apologies for the impact this had on your stay. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems that we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

Hello Bryan, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN AKRON and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

Hi Laurie,Thank you for taking the time to write a review of your stay at the Red Roof Inn Akron. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described. To uphold our high standards at RedRoof I’ve shared your encounter with management to ensure your satisfaction.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,RedRoof Management

Thank you, Angela, for telling us about your stay at the Red Roof Inn Akron. The situation you described regarding the lack of cleanliness in the hotel, the mold you encountered, the damage to the ceiling along with the other concerns mentioned are truly regrettable. I am very sorry for your experience. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems we have fell short with you, so I have notified management of your feedback in an effort to fully address your concerns. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

Dear Ashley, Thank you for taking the time to tell us about your experience at the Red Roof Inn Akron. I am sorry that your experience did not meet your expectations due to the late check in, prompting your 1/5 score. Your comments help us to see where we need to improve and we appreciate that you have taken the time to review our hotel.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,NishayeRed Roof Management RediResponse Specialist

Dear Gloria,We are sorry to hear your recent experience at the Red Roof Inn Akron did not meet your expectations. The distasteful situation you mentioned was truly saddening to read as this is not the standard of our brand. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. We wish you all the best in your future travels.Sincerely,Red Roof Management

Hello Dusty, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN AKRON and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Dear Mynika,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN AKRON. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness of the rooms, issues you had with check-in and all the other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LaTundeRed Roof Management RediResponse Specialist

Thank you for taking the time to leave a review, Sonia. The staff and I at the RED ROOF INN AKRON appreciate your 3/5 score. I am happy to read your comments about our very clean hotel, and you were pleased with our location being in close proximity to the highway and our pet-friendly policy. However, you indicated that the upkeep of our hotel hindered your experience. At Red Roof, our main goal is to provide all our guests with a great experience that portrays the comforts of home, so I am sorry to hear this was not the impression we left you with. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Sincerely, Red Roof Management

Hello Layla, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN AKRON and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Abdul Wase, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN AKRON and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Dear Pedro,I appreciate you sharing your feedback following your stay at the RED ROOF INN AKRON. I was saddened to read that your stay fell short of your expectations due to the insects, possible mold in tub and all the other concerns you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear David,We are sorry to hear your recent experience at the RED ROOF INN AKRON did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern in regarding to the lack of cleaning services you mentioned and the ordeal you had with the staff. We appreciate your business and truly value your feedback. Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Valued Guest,Thank you for taking the time to tell us about your experience at the RED ROOF INN AKRON. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the cleanliness of the room not to your liking, the odor you encountered and all the other concerns that you stated. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,LaTundeRed Roof Management RediResponse Specialist

Hello Adam, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN AKRON and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Thank you, Heather, for writing to us about your recent stay at our hotel RED ROOF INN AKRON. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations. Sincerely, Red Roof Management

Hello Adam, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN AKRON and I appreciate you 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hello Erica, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN AKRON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Dear Dom, Thank you for taking the time to tell us about your experience at the RED ROOF INN AKRON. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the room not being up to your standards. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

Dear Adam, Thank you for taking the time to tell us about your experience at the RED ROOF INN AKRON. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issues you highlighted. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guestsAt Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

Dear Jeffrey,Thank you for taking the time to tell us about your experience at the RED ROOF INN AKRON. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the encounter you had, the lack of cleanliness of the towel and the other issues highlighted which hindered your stay. I will be sharing your comments with the management team in an effort to have your concerns addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

Thank you for taking a moment to leave a review, Layla. The staff and I at the Red Roof Inn Akron appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

Dear Mrg, Thank you for taking the time to tell us about your experience at the RED ROOF INN AKRON. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the beds not being up to your standards, the condition of the cards for the doors you mentioned along with situation with the walls you described. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

Thank you Michael for sharing your feedback with us after your recent visit with us at the RED ROOF INN AKRON. It was disappointing to read your experience was hindered by the smell of smoke in the room and the unclean sheets and comforters. We appreciate you bringing this to our attention so we can make changes to improve. It was however good to read you liked our rates. Know you voice is of huge importance to us at Red Roof as we aim towards better guest experiences.Thank you again for your feedback.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

Hello Brian,Thank you for sharing your feedback following your recent visit with us at the RED ROOF INN AKRON. Please accept our sincerest apologies for the room situation you mentioned. We appreciate you bringing this to our attention. Feedback from our guest at Red Roof is always welcome as we move towards improving.Thank you for your review.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialst

Dear Akron, Thank you for taking the time to tell us about your experience at the RED ROOF INN AKRON. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the steps you described along with the other issues mentioned. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

Dear Anthony, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN AKRON regarding the well lit parking lot. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

Thank you for choosing to stay with us Eric, The team and I appreciates your feedback after your recent stay with us. It was truly regrettable to read your experience at the RED ROOF INN AKRON was less than ideal due to the displeasing hinderances mentioned. I will certainly bring this to the property’s attention in an effort to have these concerns addressed. Please know your voice is of tremendous importance to us at Red Roof as we aim towards the betterment of our guests experiences. We appreciate your business and truly value your feedback. Thank you again for voicing your concerns. Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

It is so rewarding to read that you had a great stay with us Paul. Thank you for your comments highlighting our convenient proximity to restaurants at the RED ROOF INN AKRON. Our primary goal at Red Roof is geared towards providing a superior level of service and accommodations at the best value and it was joy to have achieved that with your stay. We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit. Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

Thank you for taking time to do our guest review Michael. We appreciate all feedback as they aid in our improvement here at the RED ROOF INN AKRON. I am sorry that we did not live up to your expectations. You indicated the staff was unprofessional, the room was out dated and the door looked like it had been kicked in among other concerns. Thank you so much for the insights you provided. Know that your voice is of tremendous importance to us at Red Roof and we value your comments which will help us to continuously work on our services and make our guest experiences better.Thank you for sharing your concerns and I wish you all the best in your future journeys. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Thank you for taking time to do our guest review George. We appreciate all feedback as they aid in our improvement here at the RED ROOF INN AKRON. I am sorry that we did not live up to your expectations. You indicated the smoke alarm had loose wires, the heat was not working, there were rust stains in the bath tub among other concerns. Thank you so much for the insights you provided. Know that your voice is of tremendous importance to us at Red Roof and we value your comments which will help us to continuously work on our services and make our guest experiences better.Thank you for sharing your concerns and I wish you all the best in your future journeys.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

Hello Therese, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN AKRON and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

Thank you, Kirstie, for taking a moment to leave a review. The staff at the RED ROOF INN AKRON and I appreciate your 4/5 score following your stay. At Red Roof, we hope to continue to provide great experiences for you, so in the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

Thank you, Steven, for the feedback about your experience at the RED ROOF INN AKRON. I sincerely apologize for any inconvenience caused due to the situation you mentioned regarding the first room, the missing Tv in the second room, safe, luggage rack, and the other highlighted concerns. At Red Roof, it is our primary aim to give you a clean and comfortable experience and it is disheartening to hear that this is not the impression we left you with. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours, Sharma Red Roof Management RediResponse Specialist

Hello Kirstie, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN AKRON and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

Thank you, Ericka, for telling us about your recent stay at the RED ROOF INN AKRON. You indicated that the floors and chair were dirty, and the mattress was stained which dampened your experience. Nevertheless, it's good to hear that you found our price to be affordable, the sheets to be clean, and the lock to be working. Please accept our apologies for the impact these issues had on your stay. At Red Roof, it is our primary aim to give you a clean and comfortable experience and it is disheartening to hear that this was not the impression we left you with. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely,Sharma Red Roof Management RediResponse Specialist

Dear Brian,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN AKRON. It's great to hear that you found our hotel to be quiet, clean, and good. However, I am sorry your stay fell short of your expectations due to the faulty heater you mentioned.In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your expectations and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Sharma Red Roof Management RediResponse Specialist

Hello James, Thank you for taking the time to complete our guest survey. Myself and the staff at the Red Roof Inn are sorry you had a less than satisfactory experience, prompting your 2/5 rating. At Red Roof we strive to provide guests with clean rooms and all the comforts of home, so I am disappointed to see that was not achieved for you. We value you as our guest and appreciate your business. Thank you again for sharing your concerns. We wish you the best in your future travels.Sincerely,Toni-AnnRed Roof Management RediResponse Specialist