Exterior

Reviews of Residence Inn Canton

3 out of 5
Residence Inn Canton
5280 Broadmoor Circle NW, Canton, OH

Reviews

8.2

Very Good

Rating 10 - Excellent. 146 out of 298 reviews" "
Rating 8 - Good. 80 out of 298 reviews" "
Rating 6 - Okay. 34 out of 298 reviews" "
Rating 4 - Poor. 16 out of 298 reviews" "
Rating 2 - Terrible. 22 out of 298 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas, West Jefferson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Took us in at the last minute.. staff was very kind and knowledgeable about our situation. Rooms spacious and comfortable. Breakfast was a good bonus.
Stayed 1 night in Mar 2024

10/10 Excellent

Aaliyah

Liked: Cleanliness, staff & service, property conditions & facilities
Love staying every time
Stayed 1 night in Mar 2024

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hospitable
Stayed 1 night in Feb 2024

10/10 Excellent

Zach

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Staff was extremely nice! Very friendly and greeted you each time you came in. This goes beyond the front desk staff - the maintenance workers were also extremely friendly and made a point to say hello. The room was also nice as well - but some things that could have been better is the cleanliness of the room. The white linens had dirt stains on them as well as the shower drain was clogged - also during my shower in the morning hair from a previous person started to come up out of the drain onto my feet. This was a pretty disgusting situation. There were also dirt stains on the couches and the door. A possible deep clean and slight upgrade to the rooms would make a massive difference! Overall I think this is a great hotel and would stay here again in the future.
Stayed 1 night in Feb 2024

6/10 Okay

Erica

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We normally love staying here but pool was down and only had a few channels on TV that actually worked.
Stayed 1 night in Jan 2024

10/10 Excellent

Omad

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were great!
Stayed 1 night in Jan 2024

8/10 Good

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Loved having a 2 bedroom, 2 bathroom suite with a kitchen for our family. We hosted the holiday out of room and it was comfortable for us and our 2 local family members who would visit with is during the day. We loved the holiday touches like the gift wrapping station. However it would have been improved if the fireplace worked and if we could control the temperature better. We eventually had the air conditioning on and later even opened all the windows and it was still 78-82 degrees on our thermostat. But all in all a positive stay.
Stayed 4 nights in Dec 2023

8/10 Good

Julie

Traveled with family
The hotel is in a great location- needs some TLC. Sofa bed is very uncomfortable and some rooms had very strong bleach/cleaning solution smell.
Stayed 2 nights in Dec 2023

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Wonderful stay. Good breakfast. Totally worth it!
Stayed 1 night in Dec 2023
Response from Eva LePelley, General Manager on Dec 24, 2023
Season Greetings! I wanted to personally thank you for the excellent rating that you gave Residence Inn Canton. Myself and my team greatly appreciate it. Merry Christmas!Eva LePelleyGeneral ManagerResidence Inn Canton

10/10 Excellent

Beth

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Eva LePelley, General Manager on Dec 24, 2023
Season's Greeting!I wanted to personally email and thank you for the excellent rating. My team and I truly appreciate it. I hope you have a wonderful holiday season and a great new year!

10/10 Excellent

Terence

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff was great at all times considering, the room did not have a micro-wave, the fireplace was inoperable and had broken pieces to it in the top section of the fire place, the Heat in the room was not working at certain times, the closet sliding doors were off track and were about to fall to floor one section was placed against waal at an angle so it would not fall, the day I check in the staff help out and the next day they gave me a portable heater for my elderly dad's rm which I'm grateful for other wise my stay was great Thanks!
Stayed 3 nights in Nov 2023

6/10 Okay

Monica

Traveled with family
Liked: Cleanliness, staff & service
It’s in need of an update. Carpet and places on walls have been cut and patched. Breakfast was ok, not close to what I’ve had at residence inns in the past. The extra charge for parking is not appropriate
Stayed 1 night in Nov 2023

10/10 Excellent

Charvae

Stayed 1 night in Oct 2023

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Eva LePelley, General Manager on Oct 28, 2023
Dear Kathleen,On behalf of my entire staff, I want to thank you for your positive review of Residence Inn Canton! We appreciate that fact that you took time out of your day to respond to the survey.

8/10 Good

amy

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

4/10 Poor

Tracey

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
This hotel is very dirty. Hallways obviously have not been swept in some time. Our room had cigarettes burns in the carpet even though it was a smoke free room. There was mold in the shower. The inside of the fridge was dirty. Definitely will not stay here again.
Stayed 1 night in Oct 2023
Response from Eva LePelley, General Manager on Oct 28, 2023
Dear Tracey,Thank you for taking the time out of your day to reviewing Residence Inn Canton. On behalf of my entire staff, I want to apologize that we did not meet your expectations of what a good hotel should be. Your experience is below our standards. I will take your responses to my housekeeping and maintenance staff so we can assure that your experience never happens again.

8/10 Good

Natashia

Liked: Cleanliness, staff & service
Room was clean and spacious. The staff were great. The pool needs cleaned and gym equipment need updated.
Stayed 2 nights in Oct 2023

8/10 Good

Jody

Traveled with pets, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The nicest staff and general manager!
Stayed 1 night in Oct 2023
Response from Eva LePelley, General Manger on Oct 14, 2023
Thank you so much for your kind words. My staff and I truly do appreciate it. We hope to see you again at Residence Inn Canton if your travels bring you back to Canton. Thank you again. Have a wonderful day!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Eva LePelley, General Manager on Oct 5, 2023
Thank you, James, for the excellent review of Residence Inn Canton. The staff and I appreciate you taking the time to review our hotel. It's guests like yourself that we strive for. We hope that you choose Residence Inn Canton the next time you visit the area. Thank you again.

4/10 Poor

Mariangelis

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dead cockroaches and terrible housekeeping
Stayed 3 nights in Sep 2023

6/10 Okay

Michael

Traveled with partner
Liked: Staff & service
Elevator door was sticking.
Stayed 1 night in Sep 2023

6/10 Okay

Tina

Stayed 1 night in Sep 2023

6/10 Okay

kathy

Liked: Cleanliness
Disliked: Property conditions & facilities
Disappointing/old
The hotel was clean and the beds comfortable but this hotel is really getting rundown. Sink had several crack lines, Wallpaper in hallway peeling off the wall. Side door does not work with keycard. You have to go around to the front which was a pain when our room was right next to that door and the door run was out that door. Breakfast was horrible. We ended up going to Waffle House across the street for breakfast the 2nd morning
Stayed 2 nights in Sep 2023

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and excellent property overall. Have stayed there 3 times this month for family business and will stay again!
Stayed 1 night in Sep 2023

10/10 Excellent

Elizabeth

Stayed 1 night in Aug 2023

8/10 Good

David and Susan

Stayed 1 night in Aug 2023

10/10 Excellent

Rick

Traveled with family
Liked: Property conditions & facilities
Met with a friendly smile
Wonderful hotel! Angie at the front desk was AMAZING! She’s new to her role as manager and let me tell you she nailed it! We arrived the day AFTER the Hall of Fame weekend. You’d think everything would be beat up and not clean. Quite the opposite! Room was clean and ready. Great stay for any family. A few things that need to be worked on as it is a touch older hotel, but bottom line I’d highly recommend this location to anyone!
Stayed 1 night in Aug 2023
Response from Eva Lepelley, GM on Aug 12, 2023
Thank you so much, Rick, for your wonderful comments and score for Residence Inn Canton. I showed Angie your comments and she smiled ear to ear. Thank you again and we hope that you stay with us again at Residence Inn Canton again!!

10/10 Excellent

Erin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Eva LePelley, GM on Aug 12, 2023
thank you so much for the wonderful score. We at Residence Inn Canton truly do appreciate it.

10/10 Excellent

April

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Residence Inn Canton
Staff was friendly. Room was very nice with a full size stainless steel refrigerator and full size stove. Very clean and appealing to the eye.
Stayed 1 night in Jul 2023
Response from Amy on Jul 26, 2023
Thank you for the feedback. We are more than pleased you had such a wonderful stay! We hope to see you again should your travels bring you back to the area.

8/10 Good

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Amy on Jul 26, 2023
Thank you for your honest feedback. We look forward to seeing you again should your travels bring you back to the area.

8/10 Good

Emily

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I would definitely stay here again with my family.
Stayed 1 night in Jul 2023
Response from Amy on Jul 26, 2023
Thank you for your honest feedback. We look forward to seeing you again should your travels bring you back to the area.

8/10 Good

Shirley

Stayed 1 night in Jul 2023
Response from Amy on Jul 26, 2023
Thank you for your honest feedback. We look forward to seeing you again should your travels bring you back to the area.

10/10 Excellent

Caryn

Stayed 1 night in Jun 2023
Response from Amy on Jul 26, 2023
Thank you for your honest feedback. We look forward to seeing you again should your travels bring you back to the area.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Amy on Jun 14, 2023
Thank you for your honest feedback. We are pleased you had such a wonderful stay!

10/10 Excellent

Cassandra, Allentown

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
VERY nice property. Large room, comfortable bed, good choices for breakfast. Would return!
Stayed 1 night in Jun 2023
Response from Amy on Jun 14, 2023
Thank you for your honest feedback. We are pleased you had such a wonderful stay!

2/10 Terrible

Ivan

Stayed 3 nights in Jun 2023
Response from Amy on Jul 2, 2023
Thank you for your honest feedback. We apologize your stay didn't meet your expectations.

2/10 Terrible

Chris

Stayed 3 nights in Apr 2023
Response from Amy on Jun 12, 2023
We apologize for failing to meet your expectations. We appreciate your honest feedback.

10/10 Excellent

Laura Beth

Stayed 1 night in Apr 2023
Response from Amy on Jun 12, 2023
Thank you for your honest feedback. We are pleased you had such a wonderful stay!

10/10 Excellent

cameron

Stayed 4 nights in Apr 2023
Response from Amy on Jun 12, 2023
Thank you for your honest feedback. We are pleased you had such a wonderful stay!

8/10 Good

Stacey

Stayed 1 night in Apr 2023
Response from Amy on Jun 12, 2023
Thank you for your honest feedback. We are pleased you had such a wonderful stay!

4/10 Poor

John

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was very accommodating
Stayed 2 nights in Apr 2023
Response from Amy on Apr 16, 2023
Thank you for the honest feedback. We are very pleased the staff was friendly and accommodating. You'll have to come see us again after our renovation.

8/10 Good

Matthew

Stayed 1 night in Apr 2023

8/10 Good

Andreas

Stayed 1 night in Mar 2023
Response from Amy on Apr 16, 2023
Thank you for the honest feedback. We are very pleased that you chose to stay with us. You'll have to come to see us again after our renovation.

10/10 Excellent

Arthur

Stayed 2 nights in Mar 2023
Response from Amy on Apr 16, 2023
Thank you for the honest feedback. We are very pleased you had a wonderful stay. You'll have to come to see us again after our renovation.

6/10 Okay

Khadijah

Traveled with family and small children, Traveled with partner
Liked: Cleanliness
The Staff Lady Was Rude .. The Staff Man Was Nice , Overall Cleaning Was Decent . Shower Heads Needs To Be Replaced , Also The Nobs , it Had water Stains and Old Mold in The Shower Head, Breakfast Was Nasty , Fruit Was Rotten .
Stayed 1 night in Feb 2023
Response from Amy on Apr 16, 2023
Thank you for the honest feedback. We are very sorry you had a not-so-pleasurable stayYou'll have to come to see us again after our renovation.

2/10 Terrible

Nikia

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very rude
Stayed 1 night in Feb 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Jeanine

Stayed 2 nights in Feb 2023

8/10 Good

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Micah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room are really nice and the staff was amazing
Stayed 1 night in Jan 2023