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Reviews of Renaissance Aktau Hotel

4 out of 5
Renaissance Aktau Hotel
Microdistrict 9, building 44, Aktau, Mangystau Region

Reviews

9.2

Wonderful

Rating 10 - Excellent. 20 out of 33 reviews" "
Rating 8 - Good. 10 out of 33 reviews" "
Rating 6 - Okay. 3 out of 33 reviews" "
Rating 4 - Poor. 0 out of 33 reviews" "
Rating 2 - Terrible. 0 out of 33 reviews" "

9.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kwangwoo

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honest staffs and service members are going to make a journey comfortable
Stayed 6 nights in Mar 2024

10/10 Excellent

Natalya

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Narkiz

Stayed 1 night in Jan 2023

10/10 Excellent

Almas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Все было замечательно
Stayed 2 nights in Dec 2021
Response from Mihran on Feb 8, 2022
Уважаемый Алмас, Спасибо за Ваш отзыв ! Мы постараемся и впредь оправдывать Ваши ожидания и предоставлять услуги только самого высокого уровня !

8/10 Good

Malik, Atyrau

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good quality / price combination. The hotel was opened in 2005 and then renovated a couple of times. It is getting a bit old but given good location and relatively good price it is a very good value for money. The hotel used to be the best one in the town but since then new hotels have been built in and around the town. Still among the best ones though. Half of the rooms, gym and restaurant used to have a sea view but due to ongoing coastal construction some but not all partially lost that view so double check your room views with the booking team, if that is important for you. They have two swimming pools - the outdoor one with sea view, obviously open only during summer season, and a very small indoor one, no particular view. Overall, good location - the sea, promenades, city centre are either within walking distance or at a short and relatively cheap taxi ride. Most of the rooms are standard, good quality ones for this brand, good furniture, wall to wall carpets, clean and well equipped bathrooms. Housekeeping is at a good standard level. Reception team do their best to observe sanitary rules during the pandemic, all of them were wearing face masks, observed social distancing and provided all necessary information about health and safety rules in the hotel. At buffet breakfast they supply face masks and plastic gloves, which is a good practice during the pandemic. Overall, a good hotel for business and short term travellers with a good location and services.
Stayed 2 nights in Oct 2021
Response from Mihran on Nov 9, 2021
Dear Malik, On behalf of our hotel team I would like you to thank you for sharing your feedback with us. Your kind words encourage us to keep the high level of the service, and on the same time work on daily basis to make further improvements. We’ll be eagerly anticipating your future visits, whenever your travel bring you back to Aktau. Mihran Markosyan Rooms Division Manager

10/10 Excellent

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent quality upscale hotel on city center.
The beat and only option in Aktau - you are right in the center of the city and with a view of the Caspian Sea
Stayed 1 night in Oct 2021

10/10 Excellent

George

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Aktau stay
Awesome hotel. Clean and friendly staff
Stayed 1 night in Sep 2021

10/10 Excellent

George

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aktau hotel stay
Very nice hotel. Clean and friendly staff. Love the big bath. Good location.
Stayed 1 night in Sep 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Great staff
The staff at this hotel were AMAZING! They took such great care of us. The breakfast was also very delicious. The room wasn't the most comfortable - the bed was hard and the A/C in the bedroom didn't work. The location is great.
Stayed 3 nights in Sep 2021

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Amangeldy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2021

10/10 Excellent

William

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, Central Hotel in Aktau
I stayed at the Renaissance Aktau for just one night as we had been out in Mangistau Oblast hiking with friends for a couple of days and were flying out the next day. It was a very good choice as it is very close to the sea and within easy walking distance of restaurants and things to see. The rooms we had were very clean and comfortable and the on-site restaurant allowed us to eat there even though they had to close soon afterward we sat down due to COVID restrictions. The staff both in the hotel and restaurant were great and very helpful to us. I can definitely recommend this hotel for anyone who just needs a place in the city for a short time with no hassles and easy walks to much of the city.
Stayed 1 night in May 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
It’s old. But it’s okay. Price and quality matches.
Stayed 1 night in Feb 2021

10/10 Excellent

Berik

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2020

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
June vacation in Aktaun
Good centralised location with several restaurants nearby as well as the beach. We were very fortunate to be upgraded to a junior suite which helped a little As to the coronavirus both the inside out outside pools were closed and was the main reason for choosing this particular hotel. Rooms are slightly outdated though very comfortable. Having not stayed in the other hotels in Aktau it is hard to comment or critics on the standard of rooms when comparing To other hotels but from Discussions had it appears is be across the board in Kazakhstan. Refreshment prices were very reasonable compared to outside locations. I would however recommend staying at the hotel with the friendly staff and the friendly ambiance the staff give
Stayed 8 nights in May 2020

6/10 Okay

Igor

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good location of the hotel, nice rooms and breakfast. Sauna and the indoor pool with the gym are far from 5 star hotel. Personnel is not respectful when it comes to Kazakhstan citizens. They are nice only with foreigners. I wanted to extend my stay for half a day. Half day in this hotel is until 18:00. The girl on the reception was not happy that I didn’t agree with it, and was very rude.
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view!
Convenient location
Stayed 1 night in Feb 2018

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Good experience. Short walk from the Caspian Sea and breakfast is good.
Stayed 2 nights in Jan 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good location, only international standard hotel
stayed here a few times now and it is by far the best hotel in town.

10/10 Excellent

Ariel, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel for a business trip

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
This is by far the best hotel I have stayed in Kazakhstan, price ration standard. If you go to Aktau on business this is the place! Breakfast need improving but hey that's a small detail, at least for me.

10/10 Excellent

Furkan Kaan

Stayed 1 night in Jun 2023

10/10 Excellent

Ester

Liked: Cleanliness, property conditions & facilities, room comfort
Buon rapporto qualità prezzo da consigliare
Struttura pulitissima personale gentilissimo ed attento ai desideri dei clienti
Stayed 1 night in Jul 2022

10/10 Excellent

Isak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2022

8/10 Good

Ersan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in Bakima ihtiyaci var.
Stayed 5 nights in Dec 2021
Response from Mihran on Feb 8, 2022
Dear Ersan, Thank you for taking your time and leaving feedback about your stay. Please note, that hotel is taking all the necessary steps to improve rooms and general condition of the hotel. We hope to host you again during your future visits in Aktau.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021

8/10 Good

GEUN YOUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
とにかくクオリティが高い
最高の部屋、最高の立地、最高のプール。
Stayed 1 night in Jul 2018

6/10 Okay

シュリック

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
大筋で良い
立地、清潔度、部屋、アメニテイーなどは良い、これでインタネットが安い、切れない、とワイシャツの洗濯代がもう少し安いという事ない。 フィットネスは使っていないが、気楽に使える環境にある