Ratings based on 1,153 Verified Reviews

4.2 out of 5
85% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

Posted Jul 10, 2017
Air condition in room does not work well. Very hot. Told staff but nothing was done.
Comment from Hotel Management
Aug 16, 2017 by Online Reputation, Hotel Management
Dear Guest: On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Grand Bahia Principe Coba. We are very sorry for the incendents and the points that you are targeting we can improve. All your observations have been forwarded to the General Management of the resort as the guests satisfaction is our priority and rest assured we will be constantly striving to the excellence in our services. We hope to have the opportunity to change your perception in the future as we believe you will enjoy our new services. Sending you our best regards, Badía M. Temoltzin Grand Bahia Principe Coba
3 out of 5
Recommended
for Everyone
by A verified traveler from Chicago IL USA

Ok

Posted Jul 10, 2017
Hotel room is nice . Beach is small and crowded. Food is OK , Overall , for the price I paid , It's not bad !!!
Comment from Hotel Management
Jul 10, 2017 by Online Reputation , Hotel Management
Dear Guest: On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Grand Bahia Principe Hotels & Resorts. It is a real pleasure to know that you enjoyed your holidays with us. We are always striving to provide our guests with the highest quality service so that they could stay absolutely content with their vacations at our hotel. Thank you once again for your choice and we are looking forward to your next visit in order to repeat this great experience. : - ) Sending you our best regards, Lucero Alvarado Grand Bahia Principe Coba
5 out of 5
Recommended
for Everyone
by A verified traveler

Family friendly resort

Posted Jun 12, 2017
I love everything about our vacation at Grand bahia principe coba. Very friendly resort with great, hard working people. Rooms are very clean and the beach is beautiful.
Comment from Hotel Management
Jun 14, 2017 by Online Reputation, Hotel Management
Dear Guest: On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Bahia Principe Hotels & Resorts. It is a real pleasure to know that you enjoyed your holidays with us. We are always striving to provide our guests with the highest quality service so that they could stay absolutely content with their vacations at our hotel. Thank you once again for your choice and we are looking forward to your next visit in order to repeat this great experience. : - ) Sending you our best regards, Badía M. Temoltzin Grand Bahia Principe Coba
5 out of 5
Recommended
for Everyone
by A verified traveler from manville nj

Nice hotel with wonderful people

Posted Jun 12, 2017
We stayed in this resort 3 times before and I am already booking for next year. I love everything about this resort. My kids love Kids Club, food is amazing with lots of gluten free options, beach is beautiful, rooms very big and clean. You can smell the moist in the room so I just take freebreeze plug in with me.
Comment from Hotel Management
Jun 14, 2017 by Online Reputation, Hotel Management
Dear Guest: We are delighted that you have spent your vacation with us and that you enjoyed your visit at our facility. It is a real pleasure to know that you had a wonderful time, and you enjoyed the service and all the complex. It was honor for our entire team to be at your service making your holiday enjoyable. We hope you will visit us again and we will do our utmost to accommodate your needs and make your stay enjoyable. ;- ) Our best regards, Badía M. Temoltzin Grand Bahia Principe Coba
5 out of 5
Recommended
for Everyone
by A verified traveler

“8 wonderfull days at Grand bahia principe resort

Posted Jun 9, 2017
On arrival to the resort my first impression was wow that looks amazing!, from there on out the attention was excellent (arriving as we were offered our first margarita). A plus point is to be able to reserve the restaurants at the same time (the 3 allowed for a junior suite); Unlike some other resorts where you have to get up each day early to make a reservation (who wants to get up early and make a long line on their vacation?). Reservations can be made in person or through the resort's mobile application. The room was very clean and the bed was very comfortable. The bathroom was also very clean and big. It has a mini jacuzzi, small refrigerator (soda, beer, and water),Coffee maker, balcony, etc. The attention to the wonderful host! The waiters, bartenders, maids, security staff, in general all the workers at the resort are very friendly, respectful and always ready to provide you with the best service. This is where I want to highlight the attention of JORGE (waiter of the restaurant Le Gourmet), ELMER (bartender of the Daiquiri bar located in the lobby premier). To mention some of the other amenities of the resort are: snacks bars (2 of them 24 hrs), more than 9 bars, 2 buffet restaurants, shuttle service inside the resort, casino, shopping mall, pharmacy, medical office, disco .. .
Comment from Hotel Management
Jun 11, 2017 by Online Reputation, Hotel Management
Dear guest, We are delighted to receive your feedback and that you have visited us recently We wanted to thank you for let us know about your experience and that you were content with the service in general. Your honest opinion can be a valuable reference for other customers who are thinking to stay with us, so we deeply appreciate the time you took to share it. If you choose us again as your holiday destination it will be pleasure to serve you again in the best possible way. ; -) Kind regard from Mexico, Geraldine Luna Grand Bahia Principe Coba
5 out of 5
by Wendy

Great Family Trip

Posted Jun 8, 2017 on Hotels
The staff is friendly and work hard to make our stay pleasant. I thought it was a great value for what you got. It was a very family friendly resort. Our grand children had a great time. We had an over night flight and got to the resort early. They did there best to let us check in a little earlier. I was worried about getting to the beach, but they had shuttles running all the time. I would stay here again. I was a little disappointed that we couldn't get into the speciality restraunt were hoping for.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 5, 2017
Everything is good except condition in room lobby's and buffet area
Comment from Hotel Management
Jun 7, 2017 by Online Reputation, Hotel Management
Dear guest, First of all, thank you for choosing our little paradise for your Mexican holidays! All comments, observations and suggestions are welcome in our work team, they help us to improve the area needed, we have taken note of these comments in order to take proper measures to guarantee our guests' enjoyment. Please be sure that we keep on working to improve our services, so if you decide to come back in the future we will be more than happy to welcome you ! Kindest regards, Geraldine Luna Grand Bahia Principe Coba
5 out of 5
Recommended
for Everyone
by A verified traveler from Mississauga

Family friendly Resort

Posted Jun 4, 2017
We stay At coba for 1 week .What Great experience! Family friendly resort. We enjoyed and had fun specially my little one. Resort: Very safe, we'll maintained, rooms are large and cleaned. Services: Excellent! when you request fridge replinishment and housekeeping they'll do it right away. Staff are well trained with good manners, not to pushy about tip. (But I recommend to give them even $1 coz they are very helpful , so bring lots of $1 :) ) Beach: Ok ok...well it's nature, rocky and lots of seaweed, staff are cleaning the whole day and trying to make your beach experience fantastic ( book Akumal if you want a great beach...a bit pricey ) Pool: Omg ! Lots lots lots. ..huge and cleaned. we stay most of the time at the water park , my kid really have a great time. Restaurant : There's lots of option but we just useD the buffet and snack bar as my LO always makes mess when dinning. Food are great lots of variety, you will always find something yummy. What is great we didn't get sick on anything we eat. VERY CLEAN!!!! Bar: Excellent: Our favorite drinks...Riviera Maya, Caribbean mango, mango tango, mayan melon and of course pina collada, lots of choices....
Comment from Hotel Management
Jun 4, 2017 by Online Reputation, Hotel Management
Dear guest, We appreciate you taking time to express your comments about your stay with us. Thank you for letting us know your observation regarding your experience, we always make our best to exceed our guests expectations! We are very happy to know that you loved the coktails at bars, the beach area and the service from all our staff. If you choose us again as your holiday destination it will be pleasure to serve you again in the best possible way. ; -) Receive our warmest regards from sunny Mexico, Geraldine Luna Grand Bahia Principe Coba
4 out of 5
Recommended
for Everyone
by A verified traveler

Children's water park was the best!!

Posted Jun 3, 2017 on Orbitz
Kids water park was the best part of the hotel and both kids loved every minute of it. The pools are great, lot s of choices. Food is average, but the staff was the best.
5 out of 5
Recommended
for Everyone
by A verified traveler from NL, Canada

Grand Bahia review

Posted May 24, 2017
Pros: Everything.
Cons: Can't think on anything.
Location: Because it was our second time, we decided to remain at the resort and just relax.
The second time staying there and still the very best in all respects.
Comment from Hotel Management
May 24, 2017 by Online Reputation, Hotel Management
Dear guest, First of all I would like to thank you for your detailed feedback regarding your recent stay at our hotel resort. It will certainly help us to keep focus on customer satisfaction and fulfillment of our hotel standards. Your honest opinion can be a valuable reference for other customers who are thinking to stay with us, so we deeply appreciate the time you took to share it. We hope to have the opportunity to welcome you again in the future. Our Best regards from sunny Mexico, Geraldine Luna Grand Bahia Principe Coba