Ratings based on 808 Verified Reviews

4.1 out of 5
82% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Nashville, TN

Posted Oct 12, 2017
Great place to relax. Everything you need is there
Comment from Hotel Management
Oct 12, 2017 by Online reputation, Hotel Management
Dear Guest: On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Grand Bahia Principe Hotels & Resorts. It is a real pleasure to know that you enjoyed your holidays with us. We are always striving to provide our guests with the highest quality service so that they could stay absolutely content with their vacations at our hotel. Thank you once again for your choice and we are looking forward to your next visit in order to repeat this great experience. : - ) Sending you our best regards, Elizabeth Villaseñor Grand Bahia Principe Tulum
3 out of 5
by A verified traveler

Deteriorating

Posted Oct 11, 2017
We have been to GBP-Tulum a few times now, and this last time we were a little disappointed. The service has gone down, the rooms and facilities are behind on maintenance, and the food has never been so bad. We might give them another last chance in the future as we have loved it every time before, but we'll see.
Comment from Hotel Management
Oct 14, 2017 by Online Reputation, Hotel Management
Dear guest, We would like to thank you for taking the time to write us your comments about your stay in Grand Bahia Principe Tulum. We appreciate you are letting us know your comments and observations, be sure all of them are forwarded to every department in charge in order to apply the proper measures that guarantee the satisfaction of our clients. Our best regards! Elizabeth Villaseñor Grand Bahia Principe Tulum
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 8, 2017
Wonderful hotel with a very dedicated and hard working staff.
Comment from Hotel Management
Oct 8, 2017 by Online Reputation, Hotel Management
Dear guest, First of all I would like to thank you for your detailed feedback regarding your recent stay at our hotel resort. It will certainly help us to keep focus on customer satisfaction and fulfillment of our hotel standards. Your honest opinion can be a valuable reference for other customers who are thinking to stay with us, so we deeply appreciate the time you took to share it. We hope to have the opportunity to welcome you again in the future. Our Best regards Antonio Endres Luxury Bahia Principe Akumal
3 out of 5
Recommended
for Everyone
by A verified traveler from pennsylvania

A great place to stay until you have a problem

Posted Sep 14, 2017
We have stayed at the Bahia principe five times now. This was the worst. The noise level in the room was so loud due to parties that we go no sleep the first two days. The. We had three days with no air conditioning After several calls to the front desk and then in person, we got no help. Don't worry, it will be taken care of, was their response. Upon despair, we refuse to accept anymore excuses from the staff, we stood until the manger talked to us. The last night at 8pm she offered to give us a different room. Really. That was not the experience we were used to or expected. Where's the customer service ?..?
Comment from Hotel Management
Sep 17, 2017 by Online reputation, Hotel Management
Dear Guest: First of all thank you for your loyalty in Grand Bahia Principe Hotels & Resorts and for choosing us once again to enjoy your holidays. We review the incidence and deeply regret the situation; our staff always tries to give the best possible experience to the guests; and we give the proper follow up to all the requests and necessities during the stay of our customers. All your observations have been forwarded to the General Management of the resort as the guests satisfaction is our priority and rest assured we will be constantly striving to the excellence in our services. We hope to have the opportunity to change your perception in the future as we believe you will enjoy our new services. Sending you our best regards, Elizabeth Villaseñor
4 out of 5
Recommended
for Families
by A verified traveler from Oklahoma

Posted Sep 11, 2017
Pros: There were more Europeans than Americans, so it was nice meeting people from different parts of the world.
Cons: The beach area. Couldn't really swim in the ocean due to rocky bottom and lots of seaweed.
Location: Great location for being away from the more hectic part of Cancun. Easy to get to other areas by cab or bus.
Pleasant, beautifully landscaped grounds. Friendly and helpful staff. Food and presentation all very good. Staff worked very hard to clear the abundant amount of seaweed from the beach areas. Enjoyed our stay overall. Well managed excursions and very good transportation. Don't hesitate to go!
Comment from Hotel Management
Sep 12, 2017 by Online reputation, Hotel Management
Dear guest: Dear Guest, On behalf the management and all our staff, we would like to send you our warmest appreciation for choosing to be guest in our resort. We are glad to know that you have enjoyed our facilities and the service that was provided during your stay. Your evaluation is of special importance and please be assured that we have shared your feedback with the rest of the team. Regarding your comments about the beach, it is worth mentioning, that although this organic material known as kelp is not entirely aesthetic, it has a number of natural properties to the ecosystem, in addition to being an excellent fertilizer, combats beach erosion and degrading it naturally transforms into nutrients, returns to the sea to be processed by marine life. In our complex we have implemented its constant cleaning and collection. However, your concerns will be forwarded to our ecological foundation for monitoring and reinforcement in case if necessary. We hope to have the opportunity to welcome you again in the future. Our Best regards Elizabeth Villaseñor Grand Bahia Principe Tulum
4 out of 5
Recommended
for Families
by A verified traveler

Fun spot

Posted Sep 10, 2017
Fun resort close to other attractions like Tulum and Xel ha. only problem is that beach chairs can be hard to find on busier days.
Comment from Hotel Management
Sep 11, 2017 by Online reputation, Hotel Management
Dear guest, First of all, thank you for choosing our little paradise for your Mexican holidays! All comments, observations and suggestions are welcome in our work team, they help us to improve the area needed, we have taken note of these comments in order to take proper measures to guarantee our guests' enjoyment. Please be sure that we keep on working to improve our services, so if you decide to come back in the future we will be more than happy to welcome you ! Kindest regards, Elizabeth Villaseñor Grand Bahia Principe Tulum
5 out of 5
Recommended
for Everyone
by A verified traveler from Manchester, NH

Perfect!

Posted Sep 5, 2017
Everything amazing about our stay has to do with this resort! Everyone was so friendly to my almost 2 year old and made him feel like a king. The staff are all hard workers with your satisfaction being their only task. So glad we chose to come here. Hope to be back some day. Just don't want to connect through Mexico City on the way back ever again!
Comment from Hotel Management
Sep 6, 2017 by Online reputation, Hotel Management
Dear guest, Allow us to thank you for sharing your recent experience with us and choosing our hotel to spend your holiday! We appreciate you are letting us know your comments and observations, we are thrilled to read you love the personal attention of our staff and the hotel in general. We hope to welcome you back in the near future, it will be wonderful to say hello to you again! Our best regards! Elizabeth Villaseñor Grand Bahia Principe Tulum
5 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Great as always

Posted Aug 27, 2017
Just wonderful. Josimar at animation Tulum, Felipe and Guillermo at the buffet restaurant, Katy at public relations, Arturo and liberato at the swimming pool bar. I could keep going the staff is wonderful.
Comment from Hotel Management
Aug 29, 2017 by Online Reputation, Hotel Management
Dear Guest: We appreciate you choosing our resort for your holidays and sharing your impressions. It is a real pleasure to read that you spent a wonderful holidays with us. Your honest opinion can be a valuable reference for other customers who are thinking to stay with us, so we deeply appreciate the time you took to share it. It was our pleasure to provide with high quality service. With great pleasure all you congratulations will be forwarded to the staff mentioned. We hope you will visit us again and we will do our utmost to accommodate your needs and make your stay enjoyable. ;- ) Sending you our best regards, Elizabeth Villaseñor Grand Bahia Principe Tulum
4 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia suburbs

Highly recommend

Posted Aug 22, 2017
Cons: Need more lounge chairs at pool and beach
Great pools; beach just OK. Great staff. Good food with excellent specialty restaurants. Close to off-site attractions.
Comment from Hotel Management
Aug 22, 2017 by Online Reputation , Hotel Management
Dear Guest: Thank you for choosing our hotel in your trip to Mexico and for your feedback. It is a real pleasure to know that you enjoyed your holidays with us. We are proud to have met your expectations about our facilities the a la carte restaurants, the staff and for your observations about the lounge chairs at pool and beach, which have been forwarded to the Management. It was honor for our entire team to be at your service again making your holiday enjoyable. We invite you to spend here another memorable holiday : ) Kind regards, Elizabeth Villaseñor Grand Bahia Principe Tulum
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Celebration of Graduation

Posted Aug 21, 2017
Pros: Layout was excellent, food was good when you found your type that fit your pallet
Cons: Bahia burgers are not US burgers but the morning omelet bar was great, the fried taco shells and chicken was top notch, the It bar at COBO buffet good
Location: We have been to the Tulum ruins and enjoyed them on a prior trip. 3 went on the all day snorkel trip arrange in the PR and rated in 8/10.
We booked 5 days 4 night in Aug (Late April is Better weather). The overall stay was great. Service staff was excellent (Estrella in Public Relations 5 stars). The food is fresh and you can find stuff that fits your pallet. The pools has cold water pumped in but in August its hard to overcome the Rivera heat. For the USA folks, lots of Europeans to mingle with so WE loved it. Our rooms (5) in two building were slight cool at night, AC could use a shot of Freon. Our restaurant selection was the Asian and Brazilian, both were good, service excellent. If you want the best beach spot, pool by Tequila restaurant on property edge and good on down by Bikini Bar for less rocks when you enter. Best Time for Turtles - August - saw some hatch out (5 nests) and go to beach and the hotels cares for the turtles, they have a turtle farm!!! Saw one extreme large turtle lay eggs late one evening Did not book the Mexican show on Thursday at the Hacienda but you should. A friend had an eye issue and Doctor was excellent - pink eye - visit and meds were $200. Great price when you are hurting, he was back going in 24 hours Tram service was good and timely but do not go at dusk when the wind died down, ok after night breeze started back up. Mosquitos were bad, buy or take OFF. I am from a rice farming family in Arkansas, I know mosquitos.
Comment from Hotel Management
Aug 24, 2017 by Online Reputation, Hotel Management
Dear Guest: On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Grand Bahia Principe Hotels & Resorts. It is a pleasure to know that you enjoyed the food of the restaurants, the service, the grounds, the wild animals, and our facility one more time. We are always striving to provide our guests with the highest quality service so that they could stay absolutely content with their vacations at our hotel. Thank you once again for your choice and we are looking forward to your next visit in order to repeat this great experience. : - ) Sending you our best regards, Elizabeth Villaseñor Grand Bahia Principe Tulum