Grand Oasis Tulum

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Private beach, white sand, sun loungers, beach umbrellas
Private beach, white sand, sun loungers, beach umbrellas
Private beach, white sand, sun loungers, beach umbrellas
5 outdoor pools, free cabanas, pool umbrellas

Overview of Grand Oasis Tulum

Grand Oasis Tulum

3.5 out of 5
Guests rated this property 3.7/5 for cleanliness.

Popular amenities

  • Pool
  • Parking included
  • All inclusive
  • Air conditioning
  • Spa
  • Restaurant
251 Carretera Chetumal, Akumal, QROO, 77780

Explore the area

  • Popular LocationSoliman Bay15 min drive
  • Popular LocationXpu-ha Beach16 min drive
  • Popular LocationTulum National Park16 min drive
  • AirportTulum, Quintana Roo (TUY)20 min drive

Choose dates to view prices

About this area

Akumal

Located in Akumal, Grand Oasis Tulum is on the beach. The area's natural beauty can be seen at Akumal Beach and Half Moon Bay. Aktun Chen and Akumal Ecological Center are also worth visiting. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Riviera Maya Golf Club - 5 min drive
  • Aktun Chen - 5 min drive
  • Soliman Bay - 15 min drive
  • Xpu-ha Beach - 16 min drive
  • Tulum National Park - 16 min drive

Restaurants

  • Hippie Chic — 1 min walk
  • Sarape — 1 min walk
  • Cosme's Taqueria — 5 min drive
  • Crêpe — 5 min drive
  • Tequilaville — 5 min drive

About this property

Grand Oasis Tulum

Hotel with private beach, full-service spa
Catch some rays on Grand Oasis Tulum's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 6 restaurants. All 228 rooms offer 24-hour room service, minibars, and flat-screen TVs with cable channels. Other amenities available to guests include hair dryers, phones, and free toiletries.
Grand Oasis Tulum offers 228 air-conditioned accommodations with minibars and hair dryers. Flat-screen televisions come with cable channels. Housekeeping is provided daily.
5 outdoor swimming pools are on site along with an outdoor pool. In addition to a children's pool, other recreational amenities include a private beach, outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Kin-Ha Spa. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Water activities

Snorkeling
Snorkeling excursions

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Yoga

Kids' club

Supervised activities for children between 9 and 12 years old

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in some public areas: WiFi (USD 20 per night)

Parking and transportation

  • Free self parking on site

Food and drink

  • 6 restaurants and 1 coffee shop/café
  • 2 bars/lounges and 1 swim-up bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 5 outdoor pools
  • 2 outdoor tennis courts
  • Arcade/game room
  • Beach yoga
  • Bicycle rentals
  • Children's pool
  • Fishing
  • Fitness center
  • Full-service spa
  • Golf driving range
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised childcare/activities
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Meeting room

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Free pool cabanas
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Sauna
  • Steam room

More

  • Beach towels

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Free toiletries
  • Hair dryer

Entertainment

  • Cable channels
  • Flat-screen TV

Food and drink

  • Minibar

More

  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
During spring break, guests must be age 25 or older to check in. The property requires that guests younger than age 25 be accompanied by a legal guardian or parent.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Cash deposit for Spring Break: USD 30.00 per stay for guests under 25 years old staying between 15 March - 16 April
  • A tax is imposed by the city: USD 1.34 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 20.00 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 20 per night (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old
This property accepts Visa, Mastercard, and American Express
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Grand Oasis Tulum Akumal
Grand Oasis Tulum All Inclusive All-inclusive property Akumal
Grand Oasis Tulum All Inclusive All-inclusive property
Grand Oasis Tulum All Inclusive Akumal
Grand Oasis Tulum Riviera Maya/Akumal, Mexico
Oasis Tulum Inclusive inclusi
Grand Oasis Tulum Hotel
Grand Oasis Tulum Akumal
Grand Oasis Tulum Hotel Akumal
Grand Oasis Tulum All Inclusive

Frequently asked questions

Overall score and ratings

3.4
Rating 5 - Excellent. 67 out of 284 reviews
5 - Excellent 24%
Rating 4 - Good. 79 out of 284 reviews
4 - Good 28%
Rating 3 - Okay. 63 out of 284 reviews
3 - Okay 22%
Rating 2 - Poor. 43 out of 284 reviews
2 - Poor 15%
Rating 1 - Terrible. 32 out of 284 reviews
1 - Terrible 11%

3.7/5

Cleanliness

3.6/5

Staff & service

3.4/5

Amenities

3.3/5

Property conditions & facilities

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort has recently changed names and ownership. It is now Sunscape Akumal. We were not informed that it had changed from Expedia or the resort. After spending the first night in rooms that were not to our expectations, we were moved to the oceanfront rooms that we paid for when we booked. They are still working on changes, but doing a good job with their dining and service staff. We have always loved the location.
Stayed 7 nights in Nov 2019

2/5 Poor

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
There was construction being done every single day. It was annoying. The rooms on the family side were old.
Stayed 3 nights in May 2019

2/5 Poor

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Ok so as a frequent all inclusive traveler I’ll try to keep it short and sweet. Great property. Nice and secluded. Family trip with a 3 year old and 2 year old who both had a blast because all they needed was beach and pool. Now.... as an adult that paid and used hard earned money I’m pissed. No where on Expedia’s site or the hotel itself did it say that they would have 80 percent of the hotel and its amenities shut down for renovations. Only one of the six restaurants open everyday. Food was ok. At all inclusives the food never disappoints because we know wht to expect. Nightly theatre shut down. No entertainment. No staff for day activities. The only swim up bar available was the one in the kiddo Zone pool. day one our AC in the room went out. Got moved to another room where it worked but the hot water didn’t nor did the phone in the room. For the next 4 days whenever I had a question or issue I had to walk all the way to the front desk because the phones in the room were never fixed. We booked mainly for the amenities for the kids as advertised but come to find out kids under 6 can’t be left alone with staff at the kid zone. Surprise!!! Staff was whatever about everything. The only staff that really made us feel welcome were the gentlemen at the buffet restaurant. Think it was called Dos Lunas. when half the hotel is shut down we should be made aware before we buy.
Stayed 4 nights in May 2019

2/5 Poor

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Three families with small children recently stayed here, and it was quite disappointing. First, the positives: The staff is very friendly and helpful. Also, our room was large enough to accommodate a family of four. Lastly, the beach was very pleasant. Now, the long list of negatives: -The resort actually has separate family-friendly and adults-only sections, which wasn't apparent from its marketing. So, when we checked in, there were parts of the resort where we were not allowed. -The resort advertises something like 5 or more restaurants, but during our stay, it only opened 1 or 2 restaurants per meal and usually the same ones day after day. In our 1-week stay, I don't think I went 1 day without eating at Dos Lunas. It's not terrible food, but it got a bit old day after day with the same few food choices. -Speaking of food, overall, it was just okay. The sushis and rolls were subpar because of bad rice, and a lot of the food was too salty for my tastes. -There were repairs/renovations going on non-stop throughout our stay, including the location of the resort lobby changing in the middle of the week. There were leaky ceilings, a gym that wasn't open and looked to be half in disrepair, and two of our three rooms suffered either lack of hot water in the shower or the A/C broke. -Speaking of the gym, the advertised amenities turned out to be mostly busts. Again, the gym was completely closed. The kid's club seemed to have limited hours and didn't look attractive to kids.
Stayed 7 nights in May 2019

4/5 Good

Stayed 7 nights in Apr 2019