Three families with small children recently stayed here, and it was quite disappointing.
First, the positives: The staff is very friendly and helpful. Also, our room was large enough to accommodate a family of four. Lastly, the beach was very pleasant.
Now, the long list of negatives:
-The resort actually has separate family-friendly and adults-only sections, which wasn't apparent from its marketing. So, when we checked in, there were parts of the resort where we were not allowed. -The resort advertises something like 5 or more restaurants, but during our stay, it only opened 1 or 2 restaurants per meal and usually the same ones day after day. In our 1-week stay, I don't think I went 1 day without eating at Dos Lunas. It's not terrible food, but it got a bit old day after day with the same few food choices.
-Speaking of food, overall, it was just okay. The sushis and rolls were subpar because of bad rice, and a lot of the food was too salty for my tastes.
-There were repairs/renovations going on non-stop throughout our stay, including the location of the resort lobby changing in the middle of the week. There were leaky ceilings, a gym that wasn't open and looked to be half in disrepair, and two of our three rooms suffered either lack of hot water in the shower or the A/C broke.
-Speaking of the gym, the advertised amenities turned out to be mostly busts. Again, the gym was completely closed. The kid's club seemed to have limited hours and didn't look attractive to kids.