Ratings based on 485 Verified Reviews

4.2 out of 5
84% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 13, 2018
Excellent customer service food with too much salt
Comment from Hotel Management
Feb 14, 2018 by Rosa Rivero/Hospitality Manager, Hotel Management
Dear Guest, Thank you for your kind remarks regarding your recent stay at the Grand Palladium Colonial. We will inform our chefs your opinion about the salty food, this information is very helpful, thank you! We appreciate your comment and it will be a pleasure to let our staff know that you were extremely satisfied with their excellent performance, providing attention that lived up to your expectations. Looking forward to welcome you in your next holidays! Rosa Rivero Hospitality Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto Canada

Very good resort with a nice beach!

Posted Feb 5, 2018
Our visit to the Grand Palladium was excellent. The staff is very polite and helpfulll, thanks to Maria and Jorge the pool waiters for always take care of us. The animation group and shows are excellent, even they have a schedule for rainy days! Thanks Brandon for taking the time to talk to us and remind us of the different activities and shows. The resort has different restaurants (mexican, italian, japanese, thai, brasilian, spain) which compensate for the lack of variety at the buffett. I recomend this resort, is always something fun to do, also kids have a junior and kids club and a nice water park for them to play.
Comment from Hotel Management
Feb 7, 2018 by Rosa Rivero/Hospitality Manager, Hotel Management
Dear Viviana, Thank you for deciding to spend your family holidays in our Grand Palladium Colonial. We are glad to hear you had a great time and that it was our outstanding staff members who helped to making sure you had an excellent vacation. We will send your positive comment to María, Jorge and Brandon they will be very happy to hear it. We truly appreciate that you recommend our Hotel for families with children, as we consider that we have many activities to entertain all ages. It will be an honor to welcome you again. Kind regards, Rosa Rivero Hospitality Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from ohio

Nice hotel, great staff, nice beach, nice pool

Posted Jan 13, 2018
Had a great week on vacation, once I arrived pretty much everything was paid for and the meals and drinks were very good.
Comment from Hotel Management
Jan 18, 2018 by Rosa Rivero/Hospitality Manager, Hotel Management
Dear Merl, Dear, Thank you for this nice comment, it is gratifying to know that your stay met your expectations. Do not hesitate to contact us to give you the best attention on your next vacation. Our warmest regards, Rosa Rivero Hospitality Manager
4 out of 5
by A verified traveler from dallas TX

Short stay for a wedding

Posted Dec 12, 2017
Pros: Good gym, food was good
We went to this resort for a family members’ destination wedding. Overall the stay was fine and uneventful. Staff was always quite pleasant and helpful, or treats they tried to help. Food was good, common facilities were fine, rooms could have used new mattresses. We do not frequent All Inclusive resorts so difficult to gauge this AI experience with others.
Comment from Hotel Management
Dec 13, 2017 by Rosa Rivero/Hospitality Manager, Hotel Management
Dear Dan, Thank you for sharing your experience during your trip for a family wedding in this beautiful destination of the Riviera Maya. We trust the wedding das was gorgeous and feel glad to know that you enjoyed your overall experience. We also appreciate your suggestion regarding the room mattress, this has been share with our Management for improvement. It was a pleasure being your first all-inclusive Hotel experience and we look forward to having you back very soon! Rosa Rivero Hospitality Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Nice all inclusive resort. Would go back any day!

Posted Nov 22, 2017
Pros: staff was very helpful and all the services were great
Cons: I did not like was the amount of photographers that kept hassling us to get our pictures taken
Location: I liked location although a bit far away from everything, you really did not have to leave the hotel anyway
Great team, excellent resort. SPA facilities are excellent. Food was great. We did eat in a different restaurant every night. Good selection in the buffet restaurants Pool and beach access was nice. Lots of fun things to do. even for families and kids. Would go back in a heartbeat!!
Comment from Hotel Management
Nov 24, 2017 by Rosa Rivero/Hospitality Manager, Hotel Management
Dear Tanja, Thank you so much for writing this wonderful comment. We are pleased to know that everything you experienced was great and just what you needed to relax in the Spa and have fun with the activities specially created for all family. We would love to welcome you any day! Please let us know when you decide to return to offer you another remarkable experience. Kind regards, Rosa Rivero Hospitality Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Awesome Hotel

Posted Oct 28, 2017
Our stay is what we expected it to be. Everyone was very accommodating to us and would go out of their way to make sure our stay was great. I would HIGHLY recommend this resort. I will go back.
Comment from Hotel Management
Oct 28, 2017 by Rosa Rivero/Hospitality Manager, Hotel Management
Dear Sandra, We appreciate your comment and feel very happy to realize that we accomplish our goal by fulfilling your expectations for this holiday. Your recommendation is the best reward for all the people that served you, it was our pleasure and we do hope that you return to our Grand Palladium Colonial in the future. With kind regards, Rosa Rivero Hospitality Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Second visit to Grand Palladium

Posted Oct 21, 2017
We revisited after 2 years, still a lovely hotel and beach. Food was much the same, ok but a bit relentless the second week. We felt this time that some of the staff were not as cheery and helpful as in the past, but others tried to hard. The balance had changed and there was too much music by the pool, often clashing. Though the music choice was good. This would not stop us going back again, maybe in a few years time. Extras were expensive because of exchange rate.
Comment from Hotel Management
Oct 23, 2017 by Rosa Rivero/Hospitality Manager, Hotel Management
Dear Sally, Thank you for letting us welcome you during your holidays in the Riviera Maya again. We appreciate and value your comment, rest assured that your feedback regarding food options and music have been transmitted to our management for improvement, as we gladly accept any opinion that can help us grow and achieve your total satisfaction. We hope to have the pleasure to welcome you again, so we can exceed all of your expectations! Kind regards, Rosa Rivero Hospitality Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Modesto, Ca

Wonderful Resort!

Posted Oct 18, 2017
If you're looking for a huge secluded area with beautiful beaches, pool, excellent food and overall gorgeous atmosphere, this is the place to stay. It was our 2nd time at the resort, we stayed at a different part, the Grand Colonial and it was amazing. If you're looking for a relaxing, fun and safe vacation, you should check this resort out. I would recommend the Royal Yucatán for a great adult experience.
Comment from Hotel Management
Oct 20, 2017 by Rosa Rivero/Hospitality Manager, Hotel Management
Dear Esther, Thank you for your trust and for this wonderful recommendation of our Palladium resort for families and also our adults only Hotel TRS Yucatán. You are so kind for writing this comment, we all f feel honored to have your trust as our repeat guest and hope to share many more great memories together in years to come. With kind regards, Rosa Rivero Hospitality Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Wyoming, USA

Great place to vacation

Posted Oct 1, 2017
Pros: Great pools, beach, spa,restaurants, friendly staff.
Cons: Softer beds
Location: Lots of attractions close by. Tulum ruins are close with a great beach.
We have been to the Palladium many times, it's always great. The resort is large, has a great beach, many pools, nice selection of restaurants and buffets to pick from. They have activities and entertainment going on all the time, but they also have quite areas if that is what you prefer. Food is good, with lots of choices. Staff is friendly and do everything they can to make your stay perfect. Pedro and Vanessa at the Colonial receptions are great and Martha at the buffet is the best. We will be back.
Comment from Hotel Management
Oct 3, 2017 by Rosa Rivero/Hospitality Manager, Hotel Management
Dear Paula, Thank you for giving us the opportunity to welcome you again to our Grand Palladium Colonial Resort & Spa in beautiful Riviera Maya. We are delighted to know that you were once more impressed by the kindness and attentive service you received during your stay, our delicious food and overall facilities and activities that provide relaxing times as well as lots of moments of fun. We also take note of your feedback regarding our beds comfort, as no one better than our repeat guests to point out the areas where we can improve. It is fantastic to know that you will return, we will strive to offer you great surprises on your next visit. Kind regards, Rosa Rivero Hospitality Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from england

Fantastic Hotel!

Posted Sep 25, 2017
There isn't anything bad I can say about this hotel! We have been coming here for the last 5years and it just gets better and better!
Comment from Hotel Management
Sep 26, 2017 by Rosa Rivero/Hospitality Manager, Hotel Management
Dear Jade, Thank you for trusting us to make each holiday special. We appreciate your kind comment and feel so happy to know that on every stay the experience gets better. We are lucky to have you as part of our Palladium Family and can´t wait to welcome you again! Warmest regards from your Mexican home, Rosa Rivero Hospitality Manager