Ratings based on 44 Verified Reviews

4.7 out of 5
97% of guests recommend
5.0 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Posted Sep 10, 2017
Wonderful relaxing experience for quiet wholesome naturist holiday.
Comment from Hotel Management
Sep 16, 2017 by America, Hotel Management
We appreciate your comments. Thank you for choosing us as your holiday destination.
5 out of 5
Recommended
for Everyone
by A verified traveler from canton Ga

Our new favorite place

Posted Aug 13, 2017
We spent a week at a Hidden Beach Resort and could not have enjoyed it more. We stayed in a swim up suite but I imagine any room would have been fine. The resort is so small that you are never far from a cup of coffe in the morning or a cold beverage during the days and evenings. Guest have reciprocal privileges at the large resorts next door but other than shopping for souvenirs, there is really no reason to leave. There are several restaurants right outside the main gate but the food at Hidden Beach is so good (breakfast, lunch and dinner) that you never really need to leave. We have been to Couples San Souci 7-8 times and always have loved Sunset Beach. I can only hope that none of those folks try HBR because they might never go back to Jamaica. We always sty in A Block at CSS I I usually get up at the crack of dawn to get a palapa on SSB it we had a beach bed everyday at HBR and never even went to reserve it till after breakfast and coffee. Now what really makes this place is the service and the people. It is 5-star all the way. Now we have been to several resorts with beach service but Esperanza (sp ?) will not keep you waiting 20-30 minutes like at other resorts. The place is so small it's hard not to get to know the people workings there or the other guest. We spent a great deal of time on the beach beds relaxing and a good bit of time at the pool meeting and talking with others.
Comment from Hotel Management
Aug 19, 2017 by America Sauzameda, Hotel Management
Thank you for sharing your experience. It was a pleasure to host your vacation.
5 out of 5
Recommended
for Couples
by A verified traveler from South Carolina

Best vacation ever!

Posted Jun 25, 2017 on Orbitz
Pros: Stellar staff and service. +++ Excellent food. +++ Perfect setting for relaxing getaway for two.
Cons: Better beach but this was more than compensated for by everything else about our stay. Plans are in works to improve this.
Location: Beautiful location! Access to two neighboring resorts with beach, restaurants, and shops. Tulum Ruins and Playa del Carmen short ride away.
Excellent service from moment of arrival. Staff catered to every need. Delicious food and drinks. Beautiful resort. Perfect setting. Great access to more amenities at adjacent resorts. All inclusive - everything we could need or want. Can't wait to go back.
Comment from Hotel Management
Jun 30, 2017 by Guest, Hotel Management
Thank you for your response, please know every comment raised by you it is of utmost importance when we evaluate our hotel and services. We are very happy to know the food was excellent for you, We wish to have the opportunity to host you once more in the future.
5 out of 5
Recommended
for Couples
by A verified traveler from Colorado

Great hotel, had the swim up and it was amazing!

Posted Jun 13, 2017
2nd time we have been there! Love the small atmosphere and the staff remembered us from last year! Had the swim up and loved the fast access to beach and pool. Even the other guests were friendly and approachable, it was like meeting friends for a week vacation. Would go back again and again!
Comment from Hotel Management
Jul 28, 2017 by Guest, Hotel Management
We are very happy to know we have been honored with the opportunity to host you two times already! Please know we will be providing you the excellence servcie each time you allow us to host you. Grerting from riviera maya!
4 out of 5
by A verified traveler

The beach is truly hidden

Posted Apr 17, 2017
Pros: Staff
Cons: beach
Location: Rumor that the resort will move down the coast, where beachfront is available.
A wonderful staff, activities, food and booze, appropriate rooms but no beach. If this was advertised as a poolside club near the ocean my expectations would have been met but not as a beach resort.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 19, 2016
Great staff, beautiful resort, excellent experience!
4 out of 5
Recommended
for Couples
by A verified traveler

Excellent Caribbean Experience

Posted Nov 1, 2016 on Orbitz
Pros: The staff was excellent.
Cons: Slick Pavement - Although the hotel had walking mats in strategic locations, the paved areas were extremely slick.
The facility is an older facility, but the hotel was very clean and very accommodating. The staff was outstanding and never made you feel self conscious. and always helpful, and willing to go out of the way way to assist. We had gone to "Clothing Optional"resorts before, but this was our first trip to an "au naturel" resort. This was the second part of a two resort trip, and by the end of the week we didn't want to leave! The guests (mostly returning guests) made you feel comfortable and welcome. The resort is a perfect size (~48 rooms). All the rooms are close to the beach, the swim up rooms provide a patio, while the upstairs have no patio (maybe 6 rooms have open patio), but all are located close to the beach. We stayed upstairs and were happy. Demographics were varied, but would say mostly 50+. The beach is great for sunbathing, but NOT for swimming. A rocky stretch of beach (take water shoes if you want to wade/swim. Note: Paved areas are extremely slick when wet.
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Posted Oct 11, 2016
Nice boutique hotel. Excellent service and staff. Perfect location with a quick getaway for rest and relaxation and forget about the outside world..
4 out of 5
Recommended
for Couples
by A verified traveler

service and food wonderful

Posted Sep 18, 2016
Service and food was wonderful, our transportation easy, cleanliness good, but the facility has some issues. Toilet flushing iffy, hot water iffy, some controls needed repair, room key needed help daily. Aside from that, staff worked so hard to make the stay great, disappointed that the beach was not swimmable. People we met were friends. All in all, good experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

Friendly, great place

Posted Aug 14, 2016 on Orbitz
Pros: Friendly, great service, nice clean place, good guests.
Cons: A better surf to play in.
Location: Went to Chichen Itza.... long day on the bus, but worth it, and the people on the excursion were helpful and supportive. The other resorts
This was my first trip to HB. I went as a single. I found the resort and the workers to be really good. They were very responsive to any requests, and always friendly and supportive. This is a small resort, and so has limited options, but they do a very good job with food, housekeeping, etc. You also have access to the two big resorts that sit immediately to the north and south. They offer almost unlimited choices for food, shopping, etc. Of course, they are not au natural. The surf was my only complaint. Too many rocks to really make going in the water very functional. Because this place is small, the guests were friendly and very interactive. Much more laid back that the Hedos or Desire. Definitely looking forward to going back.