Ratings based on 294 Verified Reviews

4.3 out of 5
87% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from New Jersey

Nice place but a lot of improvements needed

Posted Aug 12, 2017
Cons 1. There are bugs in the room. Possibly that bite. There were also tiny lizards in the room. 2. If you reserve ocean view like us and they place you on first floor. You are not seeing much of a view. You are swing umbreallas mostly. 3. AC is almost nonexistent. We had the fan going the entire week was the only way to survive the room. They tell you sorry our AC only goes down to 72. That wasn't 72, it was more like 82. 4. If you get strong rain or wind count on staying without power. No internet, no lights and no aircondition. 5. If you are going at a busy time, you will be literally fighting for an umbrella. Even if you put your stuff and you reserve one amazingly 4 times in 10 days period people would come and put their things literally on top of ours or kick our stuff to the side and take our umbrella (saw it happen in front of my eyes twice). 6. Food is ok only on Saturday nights the rest of the time it's your regular pizza pasta rice kind of thing. 7. They place the guests for the dolphinaris at a location to insure they are unable to get any pictures and then they want to sell you the professionally taken pictures for $400 Pros 1. The facility is big lots of things to do. 2. The shows they put on for entertainment at night are great. 3. The lagoon on the beach is very beautiful with lots of fish. 4. The convenience of the dolphinaris there is great but count on paying an arm and a leg literally. 5. Plenty of pools to choose from.
Comment from Hotel Management
Aug 15, 2017 by Online Reputation, Hotel Management
Dear Guest, First of all we want to thank you for trusting Luxury Bahia Principe Akumal Don Pablo Collection. It will be a real pleasure to assist you! Regarding the problems that you experienced during your stay, I would like to inform you that I have sent your comments to the head of each Department involved as well to our General Managers, so they can take the necessary measures to ensure that we maintain and deliver the level of service expected from us. Thank you for offering us the opportunity to learn from this experience through your comments shared. We are definitely committed to improving the details that you brought to our attention. We hope to see you again at Luxury Bahia Principe Akumal Don Pablo Collection hotel. Our warmest regards, Brian Trejo Luxury Bahia Principe Akumal Don Pablo Collection
5 out of 5
Recommended
for Everyone
by A verified traveler

The Most Friendly Staff Ever!!

Posted Aug 9, 2017
Pros: The staff is super nice and friendly. They would do anything to accommodate the guesses!
Cons: The rooms are very old and a lot of bugs. Also, the amenities are booking too far ahead!
Location: So much amenities to do in the resort!
This resort has the most friendly staff over the world! The happiest experience with my stay!
Comment from Hotel Management
Aug 10, 2017 by Online Reputation, Hotel Management
Dear Guest: On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Bahia Principe Hotels & Resorts. It is a real pleasure to know that you enjoyed your holidays with us. We are always striving to provide our guests with the highest quality service so that they could stay absolutely content with their vacations at our hotel. Thank you once again for your choice and we are looking forward to your next visit in order to repeat this great experience. : - ) Sending you our best regards, Badía M. Temoltzin Luxury Bahia Principe Akumal
5 out of 5
Recommended
for Everyone
by A verified traveler from Arkansas

Excellent hotel on the beach with great resturants

Posted Jul 29, 2017
We had a great time and will definitely be recommending to friends. The food was excellent and staff very professional and accommodating.
Comment from Hotel Management
Aug 10, 2017 by Online Reputation, Hotel Management
Dear Guest: On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Bahia Principe Hotels & Resorts. It is a real pleasure to know that you enjoyed your holidays with us. We are looking forward to your next visit in order to repeat this great experience. : - ) Sending you our best regards, Badía M. Temoltzin Luxury Bahia Principe Akumal
1 out of 5
by A verified traveler from NY

Horrible Experience!

Posted Jul 7, 2017
Pros: Staff was friendly
Cons: Room quality, food quality, front desk competence
Unless you plan to drink a lot, I would stay away from this place.  Overall, very unsatisfied with the experience. I unknowingly booked just 1 person, and when I showed up with my wife, the hotel demanded extra $159 per night.  I tried reason with the supervisor that this isnt a fair price since the extra rate is a whole another reservation including the room.  I asked if I can cancel the current reservation and rebook me with the 2 person rate.  The supervisor said this wasnt possible since the person who can make this change wasnt available...  So, I was overcharged around $80 a night.  I thought the supervisor at the time wasnt competent.   Then, I tried forget about the charge and just enjoy my vacation.  So the first day was alright and the staff around the hotel were very nice, but everything went down hill from there... I noticed the bed was very uncomfortable.  My wife and I had trouble sleeping because it was too soft.  My back was sore after 2nd night.  The bed mattress was very old and cheap (picture attached). The buffet's quality was below average for the price they charge.  The food was same for all 4 days that we stayed.  We got little tired of it after the 1st day.  My wife found a piece of paper inside her food not once but twice (picture attached).  Very limited fruits and wasnt even fresh.  And deserts were also limited and I didnt find anything that I liked, and I am not a picky eater. We liked the location at first since the pool was okay and beach
Comment from Hotel Management
Jul 30, 2017 by Online Reputation, Hotel Management
Dear Guest, First of all thank you for your comments about your stay at Luxury Bahia Principe Akumal, Riviera Maya! We are very concerned about the discomfort you felt; we thank you for letting us know your observations and we sincerely regret for have not met your expectations, We appreciate the time that you disposed to share your valuable feedback with us. We have sent this information to every Department Involved so necessary measures can be taken to guarantee our guest's satisfaction. We hope you give us a second chance to restore your confidence in our resort, it would be wonderful to host you again. Kind regards! Geraldine Luna Luxury Bahia Principe Akumal
5 out of 5
Recommended
for Everyone
by A verified traveler from St. Louis

Nice hotel, super staff, great pools

Posted Jun 22, 2017
Pros: The staff is superb, so friendly. The rooms are very nice, the grounds are beautiful.
Cons: The alcohol in the drinks is very little, if any.
Location: We had access to 4 hotels/resorts on this property. Each had entertainment but we mainly kept to our entertainment being a la carte dinners.
This resort is very nice. The rooms are large and clean although the AC could have been stronger and the room min-fridge colder but we didn't complain so that is on us. The housekeeping staff was friendly and professional. We got a regularly cleaning daily, restocked our mini-fridge daily and turn down service including an extra cleaning. The staff here is excellent, super friendly and accommodating, most spoke English but were eager to help you with your Spanish if you sought it out. The food was good with lots of variety and it is notable they are meeting the needs and demands of visitors from all over the world so many customs were being met. The beach is rocky but still beautiful. They created pools in the ocean so that one could get the benefit of the ocean without the danger of the surf which is quite rough. My only complaint is that the drinks have very little, if any alcohol in them which in the end allowed for a healthier and more clear-headed experience but if you're looking to get trashed you better ask for an extra shot or two. Overall a great relaxing experience.
Comment from Hotel Management
Jun 23, 2017 by Online Reputation, Hotel Management
Dear guest, First of all, thank you for choosing our little paradise for your Mexican holidays! All comments, observations and suggestions are welcome in our work team, they help us to improve the area needed, we have taken note of these comments in order to take proper measures to guarantee our guests' enjoyment. Please be sure that we keep on working to improve our services, so if you decide to come back in the future we will be more than happy to welcome you ! Kindest regards, Geraldine Luna Luxury Bahia Principe Akumal
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Place to Relax

Posted Jun 13, 2017
Cons: The wait staff at many of the restaurants left a lot to be desired. Did not do a great job of remembering that you ordered a drink, or took too long.
A wonderful place to spend a relaxing time. There are not a lot of water activities that we found on the resort itself, but that didn't make it any less enjoyable. We found the staff to be unfamiliar with the resort at times, and we had a hard time discovering where activities were occurring. A very large collection of resorts to explore, but we primarily stayed on the one we booked. Would definitely go back again. The all inclusive, was truly all inclusive.
Comment from Hotel Management
Jun 15, 2017 by Online Reputation, Hotel Management
Dear Guest: On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Bahia Principe Hotels & Resorts. It is a real pleasure to know that you enjoyed your holidays with us. We are always striving to provide our guests with the highest quality service so that they could stay absolutely content with their vacations at our hotel. Thank you once again for your choice and we are looking forward to your next visit in order to repeat this great experience. : - ) Sending you our best regards, Badía M. Temoltzin Luxury Bahia Principe Akumal
5 out of 5
Recommended
for Everyone
by A verified traveler from colorado

Posted Jun 8, 2017
We stayed here for a week with our 3 yr old and it was perfect! Resort had everything we needed, the highlight was definitely the water park at an adjoining Bahia resort. We will definitely be back
Comment from Hotel Management
Jun 12, 2017 by Online Reputation, Hotel Management
Dear Guest, On behalf the management and all the staff Luxury Bahia Principe Akumal Don Pablo Collection we would like to send you our appreciation for choosing us. Your evaluation is of special importance and please be assured that we have shared your feedback with the rest of the team, we all took your suggestions as a learning tool and will keep working to improve our services and make sure our entire guest feel welcomed. On behalf of all the staff, we thank you for letting us know your observations. We hope to have a second chance to welcome you. Our Best regards, Deysy Contreras Luxury Bahia Principe Akumal Don Pablo Collection
5 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Huge resort!!

Posted May 9, 2017
This resort is huge! There are several different areas the teams will take you too. Many different reastraunts and buffets. We really enjoyed our stay and will definitely return!! Be sure to book your reservation for the restraunt 2 weeks before your trip otherwise you won't have any options when you arrive, that's what happened to us. Other than that it's a wonderful resort with an amazing beach!!
Comment from Hotel Management
May 9, 2017 by Online Reputation, Hotel Management
Dear guest, Thank you for giving us your nice feedback about the time you had here. I believe that your suggestions will be very useful to help us to keep focus on customer satisfaction and fulfillment of our hotel standards. Please be sure that we keep on working to improve our services, so if you decide to come back in the future, please do not hesitate to contact me again, with any request that you may have. Kindest regards from the Sunny Mexican Caribbean! Deysy Contreras Luxury Bahia Principe Akumal Don Pablo Collection
5 out of 5
Recommended
for Everyone
by A verified traveler from malibu

Very nice resort

Posted May 3, 2017 on Orbitz
Going again in October , nothing to complain about
4 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Great hotel for the price.

Posted Apr 30, 2017
A nice resort with great staff and tons of options for food. ( however I do wish they had turkey or beef options for breakfast meats) Close to tulum for the Mayan ruins trip. The restaurant choices were great with good food. Loved the fact that there was an adults only pool and beach section. Would definitely return to this resort. The resort and our butler (Darwin) did something special for our anniversary which was very sweet.
Comment from Hotel Management
Jun 29, 2017 by Online Reputation, Hotel Management
Dear Guest, On behalf the management and all our staff, we would like to send you our warmest appreciation for choosing to be guest in our resort. We are glad to know that you have enjoyed our facilities and the service that was provided during your stay. Your evaluation is of special importance and please be assured that we have shared your feedback with the rest of the team. We hope to have the opportunity to welcome you again in the future. Our Best regards Deysy Contreras Luxury Bahia Principe Akumal Don Pablo Collection