Ratings based on 615 Verified Reviews

4.4 out of 5
88% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Good all around resort.

Posted Mar 12, 2018
Pros: I liked the variety of restaurant choices, the variety of entertainment choices, the pools/beaches/bars, and the friendly staff.
Cons: The dinner reservation policy!!
My wife and I arrived on a Tuesday afternoon. We were told that our room wasn't ready yet, which was no problem as we could have some lunch and a few drinks while we waited. We were checked in efficiently and quickly and proceeded to go over to the desk where dinner reservations were made. This was an extremely difficult process (we were told that we could make dinner reservations by using their app but we were right there and thought it would be easier). It would make sense that on the afternoon of our arrival that we may have a bit of trouble getting a reservation for that night but, sadly, this was the case as we tried to make reservations for our entire stay. I find it hard to believe that on Tuesday afternoon we were unable to make a reservation for Friday at the restaurant of our choice. Regardless, through checking back (to see if there were any cancellations) with the front desk we were able at least to get dinner reservations for all of our nights there-not our first choices though. I have never encountered this at any other all-inclusive resort that I have stayed at. Don't get me wrong, all the food and beverages that we had here were very good, and the buffet restaurants were great as well, it's just that It didn't seem like the staff were trying very hard to accommodate us so that we could dine where we wanted to. The rest of our stay was very nice. Plenty to do and see as there are 3 other resorts on the property.
Comment from Hotel Management
Mar 23, 2018 by online reputation , Hotel Management
Dear Guest: On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Grand Bahia Principe Hotels & Resorts. It is a real pleasure to know that you enjoyed your holidays with us. We are always striving to provide our guests with the highest quality service so that they could stay absolutely content with their vacations at our hotel. To provide a better experience, do not hesitate to contact us at info.siankaan at bahia - principe. com to provide the best service possible for your future stay. Thank you once again for your choice and we are looking forward to your next visit in order to repeat this great experience. : - ) Sending you our best regards, Lucero Alvarado Luxury Bahia Principe Siankaan
3 out of 5
by A verified traveler

Posted Mar 8, 2018
Would not consider this a 5 star property. Food is good, staff not overly helpful or friendly. You will lose time waiting for the "trains" between properties also.
Comment from Hotel Management
Jun 6, 2018 by Online reputation , Hotel Management
Dear Guests: Thank you for taking the time to share your feedback on Expedia of your stay with us. I would like to apologize for situation described referring the service, as a company we greatly value the feedback which we receive from our guests as we constantly strive to maintain consistently high standard of service. On behalf of all the staff, we thank you for letting us know your observations and we sincerely regret that we did not meet your expectations. Nevertheless, we do hope that you took treasured moments from your vacation at Luxury Bahia Principe Siankaan back home with you. We will very glad if you give us the opportunity to host you again in the near future to restore the confidence in our chain by writing us a mail of your requests and wishes a few weeks before arrival and it will be our pleasure to help you in the best possible way. Best Regards, Lucero Alvarado Luxury Bahia Principe Siankaan
5 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

Very nice hotel!! Rooms are SPOTLESS!

Posted Mar 3, 2018
The resort is beautiful! For the first time ever I highly suggest upgrading your room. I normally don’t care about these things b/c who wants to spend time in their room?! We upgraded (Thank you so so much Iris!!!) the beds and room is so much more comfortable!!! The hotel is not on the beach, however it is a quick trolley ride to the beach AND there are 3 areas reserved on the beach for guests of Sian Ka’an so it works out very well! The food was very good! The servers and bartenders are top notch, and tend to remember people’s drink orders. We had a great vacation!! Thank you Luxury Bahia Principe SiAn Ka’an!
Comment from Hotel Management
Mar 8, 2018 by online reputation , Hotel Management
Dear Guest: On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Grand Bahia Principe Hotels & Resorts. It is a real pleasure to know that you enjoyed your holidays with us. We are always striving to provide our guests with the highest quality service so that they could stay absolutely content with their vacations at our hotel. Thank you once again for your choice and we are looking forward to your next visit in order to repeat this great experience. : - ) Sending you our best regards, Lucero Alvarado Luxury Bahia Principe Siankaan
5 out of 5
Recommended
for Everyone
by A verified traveler from boston

Quiet and Romantic Resort

Posted Mar 2, 2018
Sian Kaan is one of I think 4 resorts on the Bahia property. When I arrived I was concerned with how far Sian Kaan is from the beach, however was happy to learn that it was only a short golf cart ride away. The adult only beaches were awesome! I recommend the one with the infinity pool as it was less crowded and less cigarette smoke. The food was good, the room was spacious, and we loved having the jacuzzi garden suite. I will say that if you are used to a plush mattress you will not like these beds as they are firm, but I bet they can accommodate any issues related to that.
Comment from Hotel Management
Apr 2, 2018 by online reputation, Hotel Management
Dear Guest: On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Grand Bahia Principe Hotels & Resorts. It is a real pleasure to know that you enjoyed your holidays with us. We are always striving to provide our guests with the highest quality service so that they could stay absolutely content with their vacations at our hotel. Thank you once again for your choice and we are looking forward to your next visit in order to repeat this great experience. : - ) Sending you our best regards, Lucero Alvarado Luxury Bahia Principe Siankaan
5 out of 5
Recommended
for Everyone
by A verified traveler

6th visit and still great!

Posted Feb 26, 2018
This was our 6th visit to GBP Sian Ka’an and it was fantastic again! Everything from the service, rooms, food and amenities were all 5 stars. Also, I want to mention the new Web App, download it when you arrive and you can book all the a la carte reservations, request room service etc.
Comment from Hotel Management
Mar 1, 2018 by online reputation , Hotel Management
Dear Guest: On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Grand Bahia Principe Hotels & Resorts. It is a real pleasure to know that you enjoyed your holidays with us. We are always striving to provide our guests with the highest quality service so that they could stay absolutely content with their vacations at our hotel. To provide a better experience, do not hesitate to contact us at info.siankaan@bahia-principe.com, to provide the best service possible for your future stay. Thank you once again for your choice and we are looking forward to your next visit in order to repeat this great experience. : - ) Sending you our best regards, Lucero Alvarado Luxury Bahia Principe Siankaan
5 out of 5
Recommended
for Everyone
by A verified traveler from molalla oregon

Good time

Posted Feb 20, 2018
1 night got in later went to room sleep ,2 got up around 10:00 to the beach. Drink. And tan at the beach later that night show ,shopping and Casino food was good. All of time
Comment from Hotel Management
Feb 25, 2018 by online reputation , Hotel Management
Dear Guest: On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Grand Bahia Principe Hotels & Resorts. It is a real pleasure to know that you enjoyed your holidays with us. We are always striving to provide our guests with the highest quality service so that they could stay absolutely content with their vacations at our hotel. Thank you once again for your choice and we are looking forward to your next visit in order to repeat this great experience. : - ) Sending you our best regards, Lucero Alvarado Luxury Bahia Principe Siankaan
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 4, 2018
Standard rooms are just that:standard. Got an Expedia upgrade the last 5 days to a much roomier, nice suite
Comment from Hotel Management
Feb 4, 2018 by Online reputation, Hotel Management
Dear guest, We appreciate you taking time to express your comments about your stay with us. Thank you for letting us know your observation regarding your experience, we always make our best to exceed our guests expectations! If you choose us again as your holiday destination it will be pleasure to serve you again in the best possible way. ; -) Receive our warmest regards, Elizabeth Villaseñor Luxury Bahia Principe SianKaan
5 out of 5
Recommended
for Everyone
by A verified traveler from Bristol

Outstanding hotel

Posted Jan 21, 2018
Very friendly staff Great service Thought of everything with astonishing attention to detail Good activities and lively entertainment Good atmosphere and environment Good nearby activities and sights Very clean and an impressively high level of food hygiene
Comment from Hotel Management
Jan 21, 2018 by online reputation , Hotel Management
Dear Guest: On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Grand Bahia Principe Hotels & Resorts. It is a real pleasure to know that you enjoyed your holidays with us. We are always striving to provide our guests with the highest quality service so that they could stay absolutely content with their vacations at our hotel. Thank you once again for your choice and we are looking forward to your next visit in order to repeat this great experience. : - ) Sending you our best regards, Lucero Alvarado Luxury Bahia Principe Siankaan
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Adults only amidst natural beauty and luxury

Posted Jan 12, 2018
For starters the beautiful Riviera Maya seascape and the friendly staff at the sophisticated Bahia Principe resort were a superb backdrop. What made it great for me were the poolside activities—aquagym, Yoga-stretching—and the eco-tours. Without which I would have gotten restless. It was nice to be surrounded by Europeans—more subdued than Americans. Downside? Nightly “entertainment “ was nothing special (guitar player/singer). Pools were shallow and no hot tubs.
Comment from Hotel Management
Jan 17, 2018 by Online reputation , Hotel Management
Dear Guest: On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Grand Bahia Principe Hotels & Resorts. It is a real pleasure to know that you enjoyed your holidays with us. We are always striving to provide our guests with the highest quality service so that they could stay absolutely content with their vacations at our hotel. Thank you once again for your choice and we are looking forward to your next visit in order to repeat this great experience. : - ) Sending you our best regards, Lucero Alvarado Luxury Bahia Principe Siankaan
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice resort !

Posted Jan 5, 2018
The pros- staff , location , close to the beach not too close but yet not so far The buffets were good as well as the snack bars and the breakfast was great Drink selection was good as well as the complimentary nuts Their dessert selection was good - esp the cheesecake ! For an all inclusive I normally don't like all inclusives but tjhey didnt dissapont Most if not all the staff were very friendly ! Negatives Cost of laundry - wouldn't do that again Misread the prices they place "ironing"fees first ie price list was deceiving , I thought I would be paying less but conusfed the ironing charges with washing charges . New Year's Eve dinner -- not good at all was not impressed , did the 4 course it was tasteless and cold . Disappointed! I'd stay here again though!
Comment from Hotel Management
Jan 7, 2018 by online reputation , Hotel Management
Dear Guest: On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Grand Bahia Principe Hotels & Resorts. It is a real pleasure to know that you enjoyed your holidays with us. We are always striving to provide our guests with the highest quality service so that they could stay absolutely content with their vacations at our hotel. Thank you once again for your choice and we are looking forward to your next visit in order to repeat this great experience. : - ) Sending you our best regards, Lucero Alvarado Luxury Bahia Principe Siankaan