Ratings based on 120 Verified Reviews

4.6 out of 5
92% of guests recommend
4.7 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Great hotel w wonderful amenities

Posted Jul 11, 2017
Pros: The resort, the amenities, the restaurant options, the food, the attention to detail, and the service were all outstanding.
Cons: It was difficult to get a shuttle from The Royal Suites to the other parts of the hotel. Many times they were designated for "owners" only.
Location: Great location. Not too far from the airport, close to many of the excursions, close to Playa Del Carmen, and truly a beautiful beach.
From the minute we stepped foot in the lobby of The Royal Suites, we were in paradise. The junior suite we stayed in was well appointed, the bed was very comfortable, the bar was nicely stocked, the staff paid close attention to all details, the pools were beautiful, the beach was gorgeous, and the restaurant selection was outstanding. We were highly impressed with this property and would definitely return.
Comment from Hotel Management
Jul 11, 2017 by Rosa Rivero/Hospitality Manager, Hotel Management
Dear Amy, Thank you for your preference when selecting Royal Suites Yucatan for your holidays. We appreciate your kind words to describe the many exclusive services we have that made your stay unforgettable, from the comfort of your room, our beautiful beach and wide variety of food options in our restaurants. Your observation regarding the transportation service as been noted and when we reopen our facilities after the renovation, we can assure you that this will be highly improved. We look forward to welcome you in our new TRS Yucatán and pamper you in our new accommodations. With kind regards, Rosa Rivero Hospitality Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 9, 2017
The hotel staff was great and the there were a lot of activities to keep you busy all day..
Comment from Hotel Management
Jul 10, 2017 by Rosa Rivero/Hospitality Manager, Hotel Management
Dear giest, Thank you for writing this fantastic review. Thank you also for the recognition of the many activities that we have for your entertainment, and your kind words about the efficiency and friendliness of our staff; your compliments will definitely be shared with all the team. We would be glad to serve you again in the future, should you find another opportunity to return to our gorgeous paradise in the Riviera Maya. Warmest regards, Rosa Rivero Hospitality Manager
3 out of 5
by A verified traveler from Lake Charles, LA

NOT Adults Only

Posted Jun 30, 2017
I will start with the positives. The staff was very friendly throughout the entire stay. Wonderful bar staff and the reception/concierge staff were over the top good. The food at the Thai and Japanese restaurants was also top notch. That being said, The Royal Suites is a very small section of an otherwise massive family oriented resort. There are a couple of small, unimpressive adult only pools, but other than that there is nothing that separates you from the massive amount of kids that are on the grounds. Even the adults only beach was filled with kids... because the beach itself is NOT adults only... only a small section further off the shore is adults only. Speaking of the pools, they were all extremely worn out and had certainly lost whatever beauty they used to possess in their day. The rooms shared a similar outdated/worn out look. Poor finishes, cheap fixtures, and extremely outdated decorations made it come off cheap and cheesy. However, the bed was comfortable and the pillow menu was a nice touch.
Comment from Hotel Management
Jul 2, 2017 by Rosa Rivero/Hospitality Manager, Hotel Management
Dear Ryan, Thank you for staying with us and for your kind review. We are glad to read that our staff was able to show you our real hospitality through their attentions, and that there were some restaurants that were your favorites during your stay. We truly appreciate all your feedback, this information will be shared with our Directive team, we regret to know that your expectations regarding the adults only experience were not fulfilled on this trip, please accept our sincere apologies. However, we are happy to inform you that in the renovation project that started yesterday of all Royal Suites Yucatán, we are going to add the entire Riviera resort rooms, there will be a new amazing infinity pool overlooking the ocean, many new restaurants exclusive for Royal Suites and other surprises that we are confident will complete the only adult experience. We invite you to return once The Royal Suites Yucatán, reopens its doors and enjoy a extraordinary vacation! Best regards, Rosa Rivero Hospitality Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New Lenox Illinois

Posted Jun 12, 2017
just got back from the Royal Suites. What an amazing vacation! Travelled with my husband, 18 year old son, 22 year old daughter and 22 year old friend. Everyone loved the resort. Something for all ages. The beach party was awesome as well as the 70's party one night and the 80's party the next. Very talented dancers and they get everyone involved in the shows. The room amazing. ice cold air conditioning. What a surprise The last night with the rose petals, champaign and chocolate covered strawberries. The golf cart service was the best. All the employees were so much fun and really seemed to enjoy their jobs. Our favorite Ala carte restaurants were the Brazilian, the el dorado and of course El Jardins. Cannot wait to go back.
Comment from Hotel Management
Jun 13, 2017 by Rosa Rivero/Hospitality Manager, Hotel Management
Dear Lori, Thank you for trusting us to host you with your family on your holidays to the Riviera Maya. It is wonderful to read that you enjoyed the many activities and shows that we have for entertainment for all ages, the comfort of your room, delicious food at restaurants and the rest of the exclusive services that only Royal can offer you. All the team will be very happy to know that your experience was amazing, we can’t wait to give you all a warm welcome back, once our renovation for Royal is completed by the end of this year; so you can enjoy the new pool, new restaurants and many more surprises this fantastic project will add to our only adults Resort. With kind regards, Rosa Rivero Hospitality Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice facilities, clean and well maintained

Posted Jun 5, 2017
Pros: Rooms, swimming pools
Cons: COCKTAILS, drinks, beer.
Love the facilities of this hotel, very clean and well maintained. Staff is very kind and helpful. Extraordinary service.We had a very relaxing time at the Royal Suites. The sea water swimming pool and adults pool were amazing, love them. The rooms were very comfortable and large. Food was good, with a lot of options to chose from. Unfortunately drinks tasted horrible, beer tasted like water, prepared cocktails and wine tasted very bad. The bar at the Royal Suites lobby had a good selection of beers, cocktails and wine were bad too. You have the option to buy bottles of wine, but for a 5 start All Inclusive hotel and the price you pay, I expected to have a better quality on drinks
Comment from Hotel Management
Jun 5, 2017 by Rosa Rivero/Hospitality Manager, Hotel Management
Dear Guest, Thank you for writing this wonderful comment and share your experience. We are pleased to know that you had a very relaxing time enjoying our facilities and exclusive services of Royal Suites. However, we are sad to hear that drinks were not up to your expectations, despite the premium selection we have, we will transmit your feedback to our management for improvement. As you might know we are renovating this year our resort and your observations will be used to enhance our services offered, thank you as your opinion is very valuable to us. We look forward to giving you a warm welcome back on your next stay. With kind regards, Rosa Rivero Hospitality Manager
5 out of 5
Recommended
for Couples
by A verified traveler from Michigan

Honeymoon stay

Posted May 14, 2017
Pros: I liked the whole idea of all inclusive and adults only, the pool was very relaxing and we were always able to get a cabana.
Cons: I hear they are going to be doing a large expansion of the "Royal Suites" portion of the property which will be a big plus!
Location: The location was quite far from the airport, plenty of things to do within the complex & excursions were within 20 minutes away.
Our first stay in Mexico, and it being our honeymoon, we definitely picked the cream of the crop! From the pool, to the room, to the accessibility and to the staff, this hotel was by far one of the best travel experiences we have had.
Comment from Hotel Management
May 15, 2017 by Rosa Rivero/Hospitality Manager, Hotel Management
Dear Christine, Thank you for such a wonderful comment, we are honored to have been chosen for you to celebrate your honeymoon; the delightful only adult moments are especially perfect at our Royal Suites Yucatán. We are glad to know that you enjoyed our privileged location, in a practical close proximity to all the beautiful aractions of the Riviera Maya, thank you also for mentioning how please you were with the room accomodations, the exlucive Royal pool with nice cabanas, making this trip as good as you were expecting for this special occasion. Yes, we have a renovation coming soon, it will be an honor to welcome you when this exciting project is finished, we trust you will love every aspect of our improved Hotel. Looking forward to see you again, we wish you all the best! Rosa Rivero Hospitality Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice

Posted May 7, 2017
Had a great time, but no coke, Don Q 151 rum, and rocky beach. Very large place, takes time to find your way around.
Comment from Hotel Management
May 7, 2017 by Rosa Rivero/Hospitality Manager, Hotel Management
Dear guest, Thank you for staying in our resort and for taking the time to share your impression of your overall experience with us. We are glad to know that you had a great experience during your holidays at Royal Suites Yucatán, we are sad to know that the premium drinks and the specific brand of soda we have available in our bars were not up to your expectations, however we appreciate that you share this feedback with us and will forward it to our management. Our complex allows our guests access to 4 different resorts, this offers a great number of bars, restaurants, pools and facilitates in general so all our guests can have a wide experience during their holidays, to translate between them you can enjoy a nice walk through our ecological paths use our transportation facilities such as trains and golf carts, we will continue to improve our indications and maps so you and all our guests fully enjoy this aspect of our complex. We hope you can visit us again, and enjoy the best moments of our beach, that is not always rocky, we would love to serve you again, and offer you a memorable experience. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Victoria, BC

Great Resort

Posted May 2, 2017
We have stayed at the Royal Suites last year and enjoyed it so much we decided to make it where we got married! Amazing and helpful staff, beautiful property that is unique in this area. It is a large resort but with the golf carts always there to take you where you want you can get across quick and easy. Too much to list but very happy with everything, recommend anyone looking to go to Mexico to consider the Palladium.
Comment from Hotel Management
May 3, 2017 by Rosa Rivero/Hospitality Manager, Hotel Management
Dear Andrew, We feel very honored because you decided to return to this beautiful place that was your perfect wedding destination and now hopefully your new home away home. Thank you for highlighting the beauty of this magical resort, the facilities for ground transportation between the areas and the attentions of our staff that is always there to assist you in every need to make your stay more comfortable. We appreciate your kind recommendation and look forward to share many special holidays with you. Best regards,
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Mar 23, 2017
Arrived early, staff was helpful in making us comfortable until check in time, got us situated with lunch and relaxation. Room was beautiful and bell service wonderful. First night turn down service delivered a welcome gift. Last night turn down service surprised us with a room decorated with rose petals and tea lights, NEED I SAY MORE!!!! AWESOME grounds and staff is on their game. A hint would be to take lots of tip money, not necessary, but for the service you get you will WANT to!!!
Comment from Hotel Management
Mar 23, 2017 by Rosa Rivero/Hospitality Manager, Hotel Management
Dear Guest, Thank you so much for your beautiful review, and sharing your experience from beginning to end at Royal Suites Yucatán. We are delighted to know that you enjoyed the exclusive services of our only adult result, and that the attentions from our staff were outstanding at all times. Again thank you for your visit, as our resort will soon be renovated, we hope that you find the opportunity to return and see the fantastic new facilities we are going to have for you. Kind regards,
5 out of 5
Recommended
for Couples
by A verified traveler from Colorado

Great time! Great inclusions!

Posted Mar 15, 2017
Pros: We loved everything! Especially the inclusions!!
Cons: The Brazilian restaurant was not the best. The meat choices need to be improved!! Perhaps try a little harder to clear the beach of the seaweed.
Location: Location seemed fine. We didn't leave the hotel except for a day to Chichen Itza.
We loved our room, our bed was comfortable! The A/C worked great! The beach was great, you have to understand the seaweed situation and step over a few inches of it to get to the great white sandbars in the turquoise ocean!! We went in expecting "resort" food, but were pleasantly surprised at the quality of the a la cart restaurants and the buffets! Two thumbs up! The Royal Suites have great inclusions we never dreamed of!! You have to experience it! The staff was great!! All were ready and willing to help, all were friendly and had smiles on their faces at all times! This is the only place we will return to!!!
Comment from Hotel Management
Mar 15, 2017 by Rosa Rivero/Hospitality Manager, Hotel Management
Dear Shawn&Michelle, Thank you very much for such a fresh and delightful review about your last holidays in our resort. We feel so very happy to know of the great vacation time you had at Royal Suites Yucatán. We appreciate your compliments towards our services, facilities and staff, as well as we thank you for sharing with us your feedback and suggestions regarding the areas that we felt short from your expectations, we will do our outmost to improve them. We hope you can visit us when our full renovation of Royal Suites is finished, it will be a pleasure to welcome you and once more provide great conclusions! Best regards,