Ratings based on 52 Verified Reviews

4.4 out of 5
91% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted May 4, 2019
Comment from Hotel Management
May 6, 2019 by Xio Akumal Team, Hotel Management
Dear Guest, Thank you for choosing Xio Akumal for staying during your last visit to Riviera Maya; Also thank you very much for taking the time to send us your feedback, regards!
3 out of 5
by A verified traveler

Posted Apr 1, 2019
Nice property and spacious apartment. Don’t go without car because everything is too far! Breakfast pretty basic. The A/C didn’t work. They tried to fix it all our stay and we didn’t receive any apology from the hotel. Nice pool :)
Comment from Hotel Management
Apr 1, 2019 by Xio Akumal Team, Hotel Management
Dear guest, We appreciate you took the time to send us your feedback. We will take your comment about A/C and breakfast into account and make the adjustments needed to offer each of our guests the best possible experience. Have an excellent day.
5 out of 5
by A verified traveler

Posted Mar 31, 2019
Comment from Hotel Management
Apr 1, 2019 by Xio Akumal Team, Hotel Management
Dear guest, Thank you so much for taking the time for sending us your comments. We sincerely hope to have you with us in an inner future, regards!
5 out of 5
by A verified traveler from Los Angeles , Ca

Posted Feb 23, 2019
It’s was secluded and clean and the staff was great !!
Comment from Hotel Management
Feb 23, 2019 by Xio Akumal Team, Hotel Management
Dear Guest, Thank you so much for taking the time to send us your comments and of course thank you for your preference. We are glad to know you spend a good time with us.
5 out of 5
by A verified traveler from New York City

Posted Jan 28, 2019 on Orbitz
I truly felt in peace at this beautiful place and this hotel provided aesthetically pleasant experience. Property is clean, beautiful, peaceful, very nice pool, zen, has a smell/feel of nature everywhere, and provides extremely helpful staff. Efren (manager of the place) was available at all times and extremely accommodative. I came back feeling rested and in peace. I recommend trying Temazcal ceremony to come back feeling rested, refreshed, peaceful and solve any uncertainties you might be facing in life. Cons: thin walls, mediocre breakfast, inconvenient location. Despite cons the hotel is reasonably priced and worth the stay. I want to go back!
Comment from Hotel Management
Jan 28, 2019 by Xio Akumal Team, Hotel Management
Dear guest, Thank you so much for choosing Xio Akumal and thank you for taking the time to send us your comments, those are very important to us in order to improve our guest experiences, thank you!
5 out of 5
by A verified traveler

Posted Jan 24, 2019 on Orbitz
The place is very peaceful, zen and beautiful. If you’re looking for a l rdifferent experience
Comment from Hotel Management
Jan 25, 2019 by Xio Akumal Team, Hotel Management
Dear guest, Thank you for choosing Xio Akumal for staying during your visit to Akumal area. We appreciate your feedback, thank you so much for your comments!
5 out of 5
by A verified traveler

Posted Jan 15, 2019 on Hotels
Great
Comment from Hotel Management
Jan 16, 2019 by Xio Akumal Team, Hotel Management
Dear Dwayne, Thank you so much for choosing Xio Akumal for staying during your visit to Akumal area. We appreciate your feedback, thank you once again.
4 out of 5
by A verified traveler

Quiet, relaxing stay

Posted Jan 14, 2019 on Hotels
Very nice condo appartments on golf resort. Quiet pools with comfortable lounge chairs. 20 minute drive to Tulum. Not much to do but I came here to relax, ideal for that. I would suggest buying some essentials to keep in your fridge to snack on
Comment from Hotel Management
Jan 14, 2019 by Xio Akumal Team, Hotel Management
Dear Steven, Thank you so much for choosing Xio Akumal for staying during your last visit to Akumal area. We really appreciate you took the time to send us your comments, thank you!
2 out of 5
by A verified traveler

Posted Nov 18, 2018
We could not find the property. The number on google shows the number for the wellness center. Went there and couldn’t find anybody there at night, and almost got attacked by something in the bushes. Drove around in circles and finally found it. The man at the gate was not really sure of anything - he gave us a welcome envelope... with no key to our room! We had to turn back around and go all the way back to the front gate to get it. Nobody speaks English so beware! Had to use google translate to get around. Not a good experience.
5 out of 5
by A verified traveler

Exceeded our expectations

Posted Nov 11, 2018 on Hotels
Xio exceeded our expectations. We arrived and met Efren Flores who helped us throughout our stay. The place was beautiful, clean, well equipped and very quiet. Breakfast was very simple, plentiful,and good. The staff there was very friendly. Tao provided a shuttle to the beach club and back where we swam in the pool, snorkeled relaxed and enjoyed their lunch menu. Thanks to senior Flores, Manuel, and Lidia. They were all very helpful.
Comment from Hotel Management
Nov 12, 2018 by Xio Akumal Team, Hotel Management
Dear Mr Daniel, Thank you so much for choosing Xio Akumal for staying during your visit to Akumal area; We really appreciate you comments, it´s very pleasant to know you were happy during your stay, thank you!