Mercure Grand Jebel Hafeet Al Ain Hotel

Photo gallery for Mercure Grand Jebel Hafeet Al Ain Hotel

Featured Image
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Terrace/Patio

Overview of Mercure Grand Jebel Hafeet Al Ain Hotel

UNESCO Sustainable Property

Mercure Grand Jebel Hafeet Al Ain Hotel

4 out of 5

3.9/5 Good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
Jebel Hafeet, P.O. Box 24476, Al Ain, Abu Dhabi

Explore the area

  • Popular LocationGreen Mubazzarah Hot Springs9 min walk
  • Popular LocationWadi Adventure8 min drive
  • Popular LocationJebel Hafeet Mountain18 min drive
  • AirportAl Ain (AAN)29 min drive

Choose dates to view prices

About this area

Al Ain

Located in Al Ain, Mercure Grand Jebel Hafeet Al Ain Hotel is in the city center and near the airport. The area's natural beauty can be seen at Jebel Hafeet Mountain and Al Ain Oasis Park, while Wadi Adventure and Al Ain Zoo are popular area attractions. Looking to enjoy an event or a game while in town? See what's going on at Sheikh Khalifa International Stadium. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Green Mubazzarah Hot Springs - 9 min walk
  • Wadi Adventure - 8 min drive
  • Higher Colleges of Technology-Al Ain Men's College - 13 min drive
  • Jebel Hafeet Mountain - 18 min drive
  • Bawadi Mall - 18 min drive

Getting around

  • Al Ain (AAN) - 29 min drive

Restaurants

  • LE BELVEDERE — 1 min walk
  • EDEN ROCK — 1 min walk
  • Krispy Kreme — 6 min walk
  • Hardees — 6 min walk
  • Lawrence's — 15 min drive

About this property

Mercure Grand Jebel Hafeet Al Ain Hotel

Family-friendly hotel with 2 restaurants and free water park access
Along with 2 restaurants, this hotel has free water park access and an outdoor pool. Free WiFi in public areas and free valet parking are also provided. Additionally, a health club, a bar/lounge, and a swim-up bar are onsite. All 124 rooms offer free WiFi, balconies, and LCD TVs with satellite channels. Guests will also find 24-hour room service, minibars, and coffee makers.
Mercure Grand Jebel Hafeet Al Ain Hotel offers 124 accommodations with minibars and safes. Rooms open to balconies. LCD televisions come with satellite channels. Bathrooms include bathtubs or showers, slippers, bidets, and complimentary toiletries.

This Al Ain hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a complimentary water park, a health club, and a sauna.

Guests under 16 years old are not allowed in the swimming pool, health club, or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available
  • Free offsite parking within 2 ft
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:30 AM: AED 65 for adults and AED 35 for children
  • 2 restaurants and 2 coffee shops
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • Children's pool
  • Free water park access
  • Health club
  • Hiking/biking trails
  • Mini golf
  • Outdoor pool
  • Playground
  • Racquetball/squash
  • Sauna
  • Shopping
  • Spa tub
  • Steam room

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's pool
  • Free children's club
  • Free cribs/infant beds
  • Free water park access
  • In-room child care (surcharge)
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Rollaway/extra beds (surcharge)
  • Waterslide

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Arabic
  • English
  • Filipino
  • Hindi
  • Thai
  • Urdu

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • In-room accessibility (select rooms)
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Desk
  • Free newspapers
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Early check-in subject to availability
Early check-in fee: 50 percent of room rate
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: 50 percent of room rate
Express check-out

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 12:30 PM please contact the property in advance using the information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AED 150.0 per night
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 15.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 65 for adults and AED 35 for children (approximately)
  • Early check-in fee: 50 percent of room rate (subject to availability)
  • Late check-out fee: 50 percent of room rate (subject to availability)
  • Rollaway bed fee: AED 150.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and cash
Safety features at this property include a fire extinguisher

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the swimming pool, health club, or fitness facility

Property is also known as

Hafeet
Hafeet Hotel
Hotel Mercure Jebel Hafeet
Jebel Hafeet Hotel
Jebel Hafeet Hotel Mercure
Jebel Hafeet Mercure Hotel
Mercure Grand Jebel Hafeet Al Ain
Mercure Grand Jebel Hafeet Al Ain Hotel
Mercure Jebel Hafeet
Mercure Jebel Hafeet Hotel
Mercure Grand Jebel Hafeet Hotel
Mercure Grand Jebel Hafeet
Mercure Jebel Hafeet Al Ain
Mercure Grand Jebel Hafeet Al Ain Hotel Hotel
Mercure Grand Jebel Hafeet Al Ain Hotel Al Ain
Mercure Grand Jebel Hafeet Al Ain Hotel Hotel Al Ain

Frequently asked questions

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 119 out of 383 reviews
5 - Excellent 31%
Rating 4 - Good. 164 out of 383 reviews
4 - Good 43%
Rating 3 - Okay. 62 out of 383 reviews
3 - Okay 16%
Rating 2 - Poor. 24 out of 383 reviews
2 - Poor 6%
Rating 1 - Terrible. 14 out of 383 reviews
1 - Terrible 4%

4.0/5

Cleanliness

3.9/5

Staff & service

3.4/5

Amenities

3.8/5

Property conditions & facilities

2/5 Poor

Disliked: Property conditions & facilities, room comfort
Charged me twice by mistake Air conditioner was noisy which made it difficult to sleep On second day we told pool was closed, you could have told us the night before so we could have made other arrangements
Stayed 1 night in Jul 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended for Short Staycation
Good Place for short stay with Family. Water rides and pool makes children's to enjoy max. We noticed outsiders accessing hotel pool and children's park which is creates over crowd and inconvenient to hotel visitors. Management should restrict the access to only Hotel visitors.
Stayed 1 night in Jul 2021

4/5 Good

Liked: Staff & service
Stayed 2 nights in Jul 2021

4/5 Good

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mountain view
Stayed 1 night in Jul 2021

2/5 Poor

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
It used to be unique before now its getting worse. Asked for single queen bed given room with 2 double beds joined together. The room given to me is next to kids and teenagers room where banging the door all night then loud noise from the next room - asked for none smoking room got that but the next room they were heavily smoking make us uncomfortable and still have chest irritation until now, swimming pool with disaster at least 150 person were there totally uncomfortable
Stayed 1 night in Jun 2021