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Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Terrace/Patio

Guest reviews

4.0 out of 5 Very Good
329 reviews
Guests rated this property 4.0/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Air Conditioning
Spa
Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Map

Explore the area

Popular LocationGreen Mubazzarah Hot Springs9 min walk
Popular LocationWadi Adventure8 min drive
Popular LocationJebel Hafeet Mountain18 min drive
AirportAl Ain (AAN)29 min drive

Choose dates to view prices

  • Deluxe Double Room

    4.4/5 guest room rating

    Room amenities

    • 312 sq ft
    • Golf view
    • Sleeps 3
    More detailsDeluxe Double Room
  • Deluxe Twin Room

    Room amenities

    • 312 sq ft
    • Golf view
    • Sleeps 3
    More detailsDeluxe Twin Room
  • Executive Suite, 1 Queen Bed

    5/5 guest room rating

    Room amenities

    • 861 sq ft
    • Golf view
    • Sleeps 4
    • 1 Queen Bed
    More detailsExecutive Suite, 1 Queen Bed
  • Deluxe Suite, 1 Double Bed

    Room amenities

    • Golf view
    • Sleeps 6
    More detailsDeluxe Suite, 1 Double Bed
  • Presidential Suite, 1 King Bed

    Room amenities

    • Golf view
    • Sleeps 9
    More detailsPresidential Suite, 1 King Bed
  • Superior Double Room, Poolside

    5/5 guest room rating

    Room amenities

    • 312 sq ft
    • Sleeps 3
    More detailsSuperior Double Room, Poolside
  • Superior Twin Room, Poolside

    5/5 guest room rating

    Room amenities

    • 312 sq ft
    • Sleeps 3
    More detailsSuperior Twin Room, Poolside

About this area

Al Ain

Located in Al Ain, Mercure Grand Jebel Hafeet Al Ain Hotel is in the city center and near the airport. The area's natural beauty can be seen at Jebel Hafeet Mountain and Al Ain Oasis Park, while Wadi Adventure and Al Ain Zoo are popular area attractions. Looking to enjoy an event or a game while in town? See what's going on at Sheikh Khalifa International Stadium. Spend some time exploring the area's activities, including golfing.
Visit our Al Ain travel guide
View in a map
Popular Location

What's nearby

  • Green Mubazzarah Hot Springs - 9 min walk
  • Wadi Adventure - 8 min drive
  • Higher Colleges of Technology-Al Ain Men's College - 14 min drive
  • Jebel Hafeet Mountain - 18 min drive
  • Bawadi Mall - 19 min drive

Getting around

  • AirportAl Ain (AAN) - 29 min drive

Restaurants

  • LE BELVEDERE — 1 min walk
  • EDEN ROCK — 1 min walk

About this property

Mercure Grand Jebel Hafeet Al Ain Hotel

Family-friendly hotel with 2 restaurants and free water park access
Along with 2 restaurants, this hotel has free water park access and an outdoor pool. Free WiFi in public areas and free valet parking are also provided. Additionally, a health club, a bar/lounge, and a swim-up bar are onsite. All 124 rooms offer free WiFi, balconies, and LCD TVs with satellite channels. Guests will also find 24-hour room service, minibars, and coffee makers.
Mercure Grand Jebel Hafeet Al Ain Hotel offers 124 accommodations with minibars and safes. Rooms open to balconies. LCD televisions come with satellite channels. Bathrooms include bathtubs or showers, slippers, bidets, and complimentary toiletries.

This Al Ain hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a complimentary water park, a health club, and a sauna.

Guests under 16 years old are not allowed in the swimming pool, health club, or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking
  • Free covered valet parking
  • Free RV/bus/truck parking
  • Free nearby parking
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:30 AM: AED 65 for adults and AED 35 for children
  • 2 restaurants and 2 coffee shops
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • Children's pool
  • Free water park access
  • Health club
  • Hiking/biking trails
  • Mini golf
  • Outdoor pool
  • Playground
  • Racquetball/squash
  • Sauna
  • Shopping
  • Spa tub
  • Steam room

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry cleaning service
  • Free children's club
  • Free cribs/infant beds
  • Free water park access
  • In-room child care (surcharge)
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Rollaway/extra beds (surcharge)
  • Waterslide

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Arabic
  • English
  • Filipino
  • Hindi
  • Thai
  • Urdu

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Assistive listening devices available
  • In-room accessibility
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Desk
  • Free newspapers
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in from 3 PM - midnight
Early check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 12:30 PM please contact the property in advance using the information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AED 150.0 per night
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 65 for adults and AED 35 for children (approximately)
  • Early check-in fee: 50 percent of room rate (subject to availability)
  • Late check-out fee: 50 percent of room rate (subject to availability)
  • Rollaway bed fee: AED 150.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the swimming pool, health club, or fitness facility

Property is also known as

Hafeet
Hafeet Hotel
Hotel Mercure Jebel Hafeet
Jebel Hafeet Hotel
Jebel Hafeet Hotel Mercure
Jebel Hafeet Mercure Hotel
Mercure Grand Jebel Hafeet Al Ain
Mercure Grand Jebel Hafeet Al Ain Hotel
Mercure Jebel Hafeet
Mercure Jebel Hafeet Hotel
Mercure Grand Jebel Hafeet Hotel
Mercure Grand Jebel Hafeet
Mercure Jebel Hafeet Al Ain
Mercure Grand Jebel Hafeet Al Ain Hotel Hotel
Mercure Grand Jebel Hafeet Al Ain Hotel Al Ain
Mercure Grand Jebel Hafeet Al Ain Hotel Hotel Al Ain

Frequently asked questions

Can I cancel my reservation for free at Mercure Grand Jebel Hafeet Al Ain Hotel and receive a full refund?
Yes, Mercure Grand Jebel Hafeet Al Ain Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Mercure Grand Jebel Hafeet Al Ain Hotel cancellation policy on our site for more details about any exclusions or requirements.
Does Mercure Grand Jebel Hafeet Al Ain Hotel have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is Mercure Grand Jebel Hafeet Al Ain Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at Mercure Grand Jebel Hafeet Al Ain Hotel?
Self parking and valet parking are free at this property; nearby parking is also free.
What time is check-in at Mercure Grand Jebel Hafeet Al Ain Hotel?
Check-in is from 3 PM–midnight. A 50% fee applies for early check-in (subject to availability).
What time is check-out at Mercure Grand Jebel Hafeet Al Ain Hotel?
Check-out is at noon. Late check-out is available for a 50% fee (subject to availability).
Where is Mercure Grand Jebel Hafeet Al Ain Hotel located?
This family-friendly Al Ain hotel is located near the airport, 2.9 mi (4.7 km) from Wadi Adventure, and within 9 mi (15 km) of Jebel Hafeet Mountain and Al Ain Zoo. Al Ain Camel Market and Bawadi Mall are also within 16 mi (25 km).
4.0
Very Good
329 reviews
5 - Excellent
107
4 - Good
139
3 - Okay
55
2 - Poor
17
1 - Terrible
11

4.0/5

Cleanliness

3.9/5

Staff & service

3.4/5

Amenities

3.9/5

Property conditions & facilities

2/5 Poor

Traveled with family and small children
Sad face IconDisliked: Amenities, property conditions & facilities
Smoke smells irritates. Not even disposable tooth brush and paste. Waiting time for checkin. Even we have Expedia booking.
Stayed 1 night in Aug 2020

1/5 Terrible

Stayed 7 nights in Aug 2020

2/5 Poor

Traveled with partner
Sad face IconDisliked: Cleanliness, amenities, property conditions & facilities
Pool area not as vast as appears from picture angle. Not sure how they can advertise it as having three swimming pools - we only saw one main pool. It was also smelly around the pool and there were lots of flying hornet type creatures didn't allow for any relaxing. Plus side is the room, although dated, was clean and spacious and the bed was comfy. And nicely located for access to the top of Jebel Hafeet. However I'd stay elsewhere in Al Ain and drive up one evening - we went as far as cancelling our second night and rebooked at Aloft - so glad we did!
Stayed 1 night in Jul 2020

3/5 Okay

Happy face iconLiked: Cleanliness, staff & service
Stayed 1 night in Jun 2020

4/5 Good

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020