2/5 Poor
Ben
Jul 25, 2021
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Mercure Grand Jebel Hafeet Al Ain Hotel
Photo gallery for Mercure Grand Jebel Hafeet Al Ain Hotel
Overview of Mercure Grand Jebel Hafeet Al Ain Hotel
UNESCO Sustainable Property
Mercure Grand Jebel Hafeet Al Ain Hotel
3.9/5 Good
Guests rated this property 4.0/5 for cleanliness.
Popular amenities
- Pool
- Free WiFi
- Parking included
- Air conditioning
- Spa
- Restaurant
Cleaning and safety practices
- Cleaned with disinfectant
- Contactless check-in
- 24-hour vacancy between guest room stays
- Hand sanitizer provided
Jebel Hafeet, P.O. Box 24476, Al Ain, Abu Dhabi
Explore the area
- Green Mubazzarah Hot Springs9 min walk
- Wadi Adventure8 min drive
- Jebel Hafeet Mountain18 min drive
- Al Ain (AAN)29 min drive
Choose dates to view prices
About this area
Al Ain
Located in Al Ain, Mercure Grand Jebel Hafeet Al Ain Hotel is in the city center and near the airport. The area's natural beauty can be seen at Jebel Hafeet Mountain and Al Ain Oasis Park, while Wadi Adventure and Al Ain Zoo are popular area attractions. Looking to enjoy an event or a game while in town? See what's going on at Sheikh Khalifa International Stadium. Spend some time exploring the area's activities, including golfing.
What's nearby
- Green Mubazzarah Hot Springs - 9 min walk
- Wadi Adventure - 8 min drive
- Higher Colleges of Technology-Al Ain Men's College - 13 min drive
- Jebel Hafeet Mountain - 18 min drive
- Bawadi Mall - 18 min drive
Getting around
- Al Ain (AAN) - 29 min drive
Restaurants
- LE BELVEDERE — 1 min walk
- EDEN ROCK — 1 min walk
- Krispy Kreme — 6 min walk
- Hardees — 6 min walk
- Lawrence's — 15 min drive
About this property
Awards and affiliations
This property has signed the UNESCO Sustainable Tourism Pledge.
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Social distancing
Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and transportation
- Free secured, covered self parking on site
- Free secured, covered valet parking on site
- Free RV/bus/truck parking on site
- Wheelchair-accessible parking and van parking available
- Free offsite parking within 2 ft
- Limo/town car service
Food and drink
- Buffet breakfast available for a fee daily 7:00 AM–10:30 AM: AED 65 for adults and AED 35 for children
- 2 restaurants and 2 coffee shops
- 1 swim-up bar, 1 poolside bar and 1 bar
- 24-hour room service
Things to do
- Children's pool
- Free water park access
- Health club
- Hiking/biking trails
- Mini golf
- Outdoor pool
- Playground
- Racquetball/squash
- Sauna
- Shopping
- Spa tub
- Steam room
Family friendly
- Babysitting/childcare (surcharge)
- Children's pool
- Free children's club
- Free cribs/infant beds
- Free water park access
- In-room child care (surcharge)
- Laundry facilities
- Mini golf
- Outdoor pool
- Playground
- Rollaway/extra beds (surcharge)
- Waterslide
Conveniences
- Banquet hall
- Elevator
- Free newspapers in lobby
- Front-desk safe
- Gift shop/newsstand
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry cleaning service
- Hair salon
- Laundry facilities
- Luggage storage
- Multilingual staff
- Porter/bellhop
- Tour/ticket assistance
- Wedding services
Languages spoken
- Arabic
- English
- Filipino
- Hindi
- Thai
- Urdu
Business services
- 24-hour business center
- Computer station
- Meeting rooms
Outdoors
- Garden
- Pool sun loungers
- Pool umbrellas
- Terrace
Spa
- 2 treatment rooms
- Aromatherapy
- Body scrubs
- Body treatments
- Couples treatment room(s)
- Facials
- Manicures and pedicures
- Massage - deep-tissue
- Massage - sports
- Massage - Swedish
- Massage - Thai
- Massage/treatment rooms
- Reflexology
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible bathroom (select rooms)
- Assistive listening devices available
- In-room accessibility (select rooms)
- Valet for wheelchair-equipped vehicle
- Wheelchair-accessible business center
- Wheelchair-accessible concierge desk
- Wheelchair-accessible fitness center
- Wheelchair-accessible lounge
- Wheelchair-accessible parking
- Wheelchair-accessible path to elevator
- Wheelchair-accessible pool
- Wheelchair-accessible registration desk
- Wheelchair-accessible restaurant
- Wheelchair-accessible spa
- Wheelchair-accessible van parking
- Wheelchair accessible (may have limitations)
More
- Designated smoking areas
Room amenities
Bedroom
- Air conditioning (climate-controlled)
- Bed sheets
- Blackout drapes/curtains
- Free cribs/infant beds
- Hypo-allergenic bedding
- Rollaway/extra beds (surcharge)
Bathroom
- Bathtub or shower
- Bidet
- Free toiletries
- Hair dryer
- Towels
Entertainment
- LCD TV
- Satellite channels
Food and drink
- Coffee/tea maker
- Free bottled water
- Minibar
Outdoor space
- Balcony
More
- Desk
- Free newspapers
- Iron/ironing board (on request)
- Phone
- Safe
- Slippers
Similar properties
See similar properties
Al Ain
Business friendly
Air conditioned
Guest rating 3.5+
Parking included
Hotel
4 star
Policies
Check-in
Check-in from 3 PM - midnight
Early check-in subject to availability
Early check-in fee: 50 percent of room rate
Express check-in
Minimum check-in age - 18
Check-out
Check-out before noon
Late check-out subject to availability
Late check-out fee: 50 percent of room rate
Express check-out
Special check-in instructions
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 12:30 PM please contact the property in advance using the information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
Renovations and closures
Due to COVID-19, this property’s food and beverage options may be limited.
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are available for AED 150.0 per night
Free cribs (infant beds)
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property:
- A tax is imposed by the city: AED 15.00 per accommodation, per night
We have included all charges provided to us by the property.
Optional extras
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Fee for buffet breakfast: AED 65 for adults and AED 35 for children (approximately)
- Early check-in fee: 50 percent of room rate (subject to availability)
- Late check-out fee: 50 percent of room rate (subject to availability)
- Rollaway bed fee: AED 150.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and cash
Safety features at this property include a fire extinguisher
We should mention
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the swimming pool, health club, or fitness facility
Property is also known as
Hafeet
Hafeet Hotel
Hotel Mercure Jebel Hafeet
Jebel Hafeet Hotel
Jebel Hafeet Hotel Mercure
Jebel Hafeet Mercure Hotel
Mercure Grand Jebel Hafeet Al Ain
Mercure Grand Jebel Hafeet Al Ain Hotel
Mercure Jebel Hafeet
Mercure Jebel Hafeet Hotel
Mercure Grand Jebel Hafeet Hotel
Mercure Grand Jebel Hafeet
Mercure Jebel Hafeet Al Ain
Mercure Grand Jebel Hafeet Al Ain Hotel Hotel
Mercure Grand Jebel Hafeet Al Ain Hotel Al Ain
Mercure Grand Jebel Hafeet Al Ain Hotel Hotel Al Ain
Frequently asked questions
Overall score and ratings
3.9
Good
4.0/5
Cleanliness
3.9/5
Staff & service
3.4/5
Amenities
3.8/5
Property conditions & facilities
4/5 Good
NAFI RAHMAN
Traveled with family
Jul 25, 2021
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended for Short Staycation
Stayed 1 night in Jul 2021
4/5 Good
Momen
Jul 24, 2021
Liked: Staff & service
Stayed 2 nights in Jul 2021
4/5 Good
Verified traveler
Traveled with family and small children
Jul 23, 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021
2/5 Poor
Verified traveler
Traveled with family and small children
Jul 1, 2021
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jun 2021