Ratings based on 335 Verified Reviews
3.7 Room cleanliness
3.7 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Seattle
Great HotelPosted Aug 31, 2017
All staff were very nice and helpful 😀 Rooms were very spacious and kept very clean. Atmosphere was elegant. Would stay there again!
for Everyoneby A verified traveler from Australia
Excellent HotelPosted Aug 25, 2017
Pros: The room was large and very comfortable. Facilities good.
Cons: No complaints
Location: As temperature very hot was not able to check on nearby facilities.
We organised Hotel pick up as our flight did not arrive until midnight. Driver was waiting for us and check in very quick and efficient. I would like to commend Nasis and Emanuel for their help and assistance during our stay they went out of their way to assist way beyond expectations the Hotel and their families should be very proud.
for Everyoneby A verified traveler from India
Great experiencePosted Aug 22, 2017
Great experience. Excellent rooms ambience comfort at its best. Adnan from concerige dept.was outstanding, helpful. He made sure we felt like home. Kudos to him.
Affordable, great location and servicePosted May 31, 2017 on Hotels
We are always happy with the level of service we receive at Grand Excelsior in the Barsha area. It's extremely convenient and amazing value at affordable prices and the rooms are extremely spacious in comparison to pricier rooms in the same area. They often upgrade our room free of charge. There is also a great pub to enjoy a few drinks which also has the nicest staff.
for Everyoneby A verified traveler from London
Nice hotel close to the dubai attractionsPosted May 30, 2017
Really nice hotel close to the dubai attractions. Quick access to the beaches, metro station, Emirates Mall. Excellent customer service, very polite and helpful!!! Not that far from the airport, around 60-80 UAED. Very good restaurant just opposite the hotel with very tasty food. Minimarkets nearby as well. I would definitely go pack to this hotel... I would recommend it
for Everyoneby A verified traveler from dy
Nice hotel they can improvePosted May 29, 2017
It was ok they just don't change towels and yea cups etc needs improvement in that area over all very nice
Good value hotel with very friendly staffPosted May 22, 2017 on Hotels
The staff in the hotel and Sherlocks Pub were extremely friendly and helpful, especially Adeel. The food wasn't great though. The hotel was very good value and convenient for our meetings. We will use it again
by A verified traveler from ao
Poor service and not cleanPosted May 22, 2017
It took more than 30mins to check in. We were asked not to even wait by the reception but to be seated in the lobby with all the other waiting people, this is difficult after a long journey. It took similar time to check out. There is a night club playing loud music till very late, made it difficult to sleep. Reception staff were not polite and didn't even realise or apologise. Bed was itchy, not sure it was because of dirt or just me. This is a central part of Dubai, but around the hotel the pavements don't allow you to walk (as they are not fully constructed yet). The building looks amazing from the outside, so it's really disappointing once you enter.
for Everyoneby A verified traveler
Posted May 18, 2017
Nice hotel for value for money, clean and roomy enough for a few days
for Everyoneby A verified traveler
Posted May 17, 2017
It wasn't bad comfortable bed bathroom wasn't the greatest