Ratings based on 362 Verified Reviews

4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Hard pass

Posted Sep 1, 2017
The staff put bureaucracy before customer satisfaction. Find somewhere else to stay.
Comment from Hotel Management
Sep 3, 2017 by Da Rocha, Hotel Management
Dear Guest, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Dubai – Al Barsha . I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Sincerely, General Manager, Holiday Inn Dubai – Al Barsha
5 out of 5
Recommended
for Everyone
by A verified traveler

Great all round hotel !

Posted Aug 23, 2017
Great all round hotel. Very spacious rooms and bathroom. TV was unusually small but other than that - excellent
Comment from Hotel Management
Aug 26, 2017 by Kezia Da Rocha, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at Holiday Inn Dubai - Al Barsha. We are happy to hear that you had a pleasant experience with us. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing us, looking forward to welcome you soon. Sincerely, General Manager, Holiday Inn Dubai - Al Barsha
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 17, 2017
They don't change sheets, they tried to charge more at check in
Comment from Hotel Management
Aug 19, 2017 by General Manager, Hotel Management
Dear Mr Ben, Thank you for choosing Holiday Inn Dubai - Al Barsha and for taking the time to provide feedback about your experience with us. I would like to start by apologizing to you for not meeting your expectations. Our management is taking necessary actions on the above comments regarding the housekeeping issue & extra charge at the front desk. It is not as per our standards. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Best Regards, General Manager, Holiday Inn Dubai - Al Barsha.
4 out of 5
by Fausto

Posted Jun 8, 2017 on Hotels
Room was exceptionally nice and clean,bathroom was very nice and spacious
Comment from Hotel Management
Aug 6, 2017 by Kezia, Hotel Management
Dear Ms Fausto, Thank you for choosing Holiday Inn Dubai - Al Barsha and for taking the time to provide feedback about your experience at our property.we are glad to hear that you had a great stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards, General Manager, Holiday Inn Dubai - Al Barsha
1 out of 5
by BADAR

just a name tag, nothing much

Posted Apr 27, 2017 on Hotels
noise n noise n noise its very noisily at times. school kids were around n the hotel did nothing due to guests nationalities!
Comment from Hotel Management
May 30, 2017 by Kezia, Hotel Management
Dear Mr Badar, Thank you for choosing Holiday Inn Dubai - Al Barsha and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for the inconveniences you faced during your stay. It is not as per our standards.Our team is taking necessary actions to improve the experience. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. We look forward to see you soon. Sincerely, General Manager, Holiday Inn Dubai - Al Barsha
5 out of 5
by Najwa

Amazingly

Posted Mar 24, 2017 on Hotels
Amazing front desk, very helpful and will definitely coming back!
Comment from Hotel Management
Apr 5, 2017 by Kezia, Hotel Management
Dear Ms Najwa, Thank you for your valuable review. We are pleased to know that you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, General Manager Holiday Inn Dubai -Al Barsha
4 out of 5
Recommended
for Everyone
by A verified traveler from Lebanon

Close to emirates mall and a metro station

Posted Mar 1, 2017
Nice and helpful staff at the front dest. Younus was a big help as always. I ve been staying at this hotel for 4 times at least.
Comment from Hotel Management
Mar 9, 2017 by General Manager, Hotel Management
Dear Mr Hadi, Greeting from Holiday Inn Dubai - Al Barsha . We appreciate and value your comments .We are pleased to know that you have enjoyed your stay and had a great experience with us . Our staff, take great pride in ensuring all guest needs are handled with care. Looking forward to welcoming you and your family very soon! Sincerely, General Manager Holiday Inn Dubai - Al Barsha
3 out of 5
Recommended
for Everyone
by A verified traveler from Abu Dhabi

Convenient location on SZR

Posted Feb 26, 2017
Pros: Convenient location for taxis, walking distance to Mall of Emirates.
Cons: Food service in lobby lounge was very slow.
Location: Walking distance to Mall of Emirates.
Convenient location on SZR. Free upgrade. Free underground parking. Business hotel. Staff very friendly.
Comment from Hotel Management
Feb 26, 2017 by General Manager, Hotel Management
Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We apologize for the late food service in the lobby. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, General Manager Holiday Inn Dubai Al Barsha
5 out of 5
by Cuong

Posted Feb 17, 2017 on Hotels
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for your candid review. I am pleased to hear you enjoyed your stay. It's something our staff takes great pride in. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, General Manager Holiday Inn Dubai - Al Barsha
4 out of 5
Recommended
for Everyone
by A verified traveler

Dubai holiday

Posted Feb 12, 2017
Pros: staff caring and hotel facilities
Cons: NA
Location: Location close to emirates mall and AlSharaf DG(AlBarsha) metro, restaurants and other attractions
it was a pleasant experience travelling to Dubai, staying at Holiday inn Albarsha , staff pleasant , room and facilities were good and very convenient for local attractions and all amenities . will stay again.
Comment from Hotel Management
Feb 18, 2017 by Saif, Hotel Management
Dear Guest, Thank you so much for your review of our hotel. I'm glad to hear you enjoyed your stay with us. It's something our employees take pride in, so we appreciate your feedback. We hope you will visit us again. Yours sincerely General manager