4/10 Poor
Ava
Traveled with partner
Apr 9, 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This place had great potential, but unfortunately we didn’t enjoy our stay as the staff was rude and generally unwelcoming.
We arrived early at 10AM hoping to drop bags while we skied for the day. The check in guy (Nikolai) seemed annoyed before we even opened our mouths and told us to leave bags outside the hotel as they couldn’t be inside (okay?).
We returned at 3:05PM and were told to wait in the lobby until our 3:30PM check-in. There were about 10 other tired looking travelers sitting in the lobby (some sleeping on couches). Seemed very odd that they’d rather have people and bags strewn all over the lobby rather than allow them to check in ~20 minutes early once rooms were ready. At exactly 3:30 they started the check in process which took forever because of the backlog of people.
The spa was only open 3PM-8PM which we found out at 8:05PM when the doors were locked.
There is also a sign on the front door telling guests to turn their brains on before entering. Just very weird and unwelcoming vibes compared to every other place we stayed. Seems like these people don’t actually like people, so perhaps hospitality is not the best industry for them?
Ava
Stayed 2 nights in Apr 2024