Ratings based on 1,157 Verified Reviews

4.5 out of 5
96% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from King, Ont

Great location

Posted Oct 8, 2017
Pros: Location
Cons: Better coffee maker in room,
Location: Large shopping mall across the street
Very nice hotel. Located across the street from the City mall, and just a couple minutes from the airport.
Comment from Hotel Management
Oct 9, 2017 by SA, Hotel Management
Thank you for your comments!
5 out of 5
Recommended
for Everyone
by A verified traveler from uk

great for airport with free shuttle

Posted Oct 4, 2017
Staff friendly and efficient. Free emergency doctor if needed.
Comment from Hotel Management
Oct 5, 2017 by SA, Hotel Management
Thank you for your comments, see you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Close to the airport

Posted Sep 11, 2017
This hotel is super close to the airport. There are restaurants right across the road and a Walmart next door too. Which is great if you want a yoghurt snack because the rooms have little fridges. Room was really clean, the bed really comfortable, staff were lovely and the gym facilities were nice. There's a laundromat that's free to use for guests also, guests just need to bring their own detergent.
Comment from Hotel Management
Sep 14, 2017 by SA, Hotel Management
Thanks for your review, we appreciate it!
4 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

The hotel location is very good

Posted Sep 3, 2017
Pros: The rooms were spacious enough for us and two older children.
Cons: The breakfast buffet could be improved a little.
Location: The location was very convenient.
The staff at the hotel was very nice and very helpful. Our flight was early in the morning and we needed to return our car at a different location. We had waited a long time on our arrival for the car. Monica at the front desk helped us with all of the options available to us regarding the free shuttle available at the hotel. It was very helpful.
Comment from Hotel Management
Sep 4, 2017 by SA, Hotel Management
Thank you for your review, we appreciate it!
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia. USA

Posted Sep 2, 2017
Pros: location
Location: close to airport and restaurants
Excelent experience. Is our third time in this hotel and we love it
Comment from Hotel Management
Sep 4, 2017 by SA, Hotel Management
Thank you for your review, we appreciate it!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 20, 2017
Room was great, only issue was the AC turning off before it hit the desired temp.
Comment from Hotel Management
Sep 6, 2017 by SA, Hotel Management
Thank you for staying with us!
5 out of 5
Recommended
for Everyone
by A verified traveler from miami

Posted Aug 17, 2017
Literally 5 minutes away from San Jose airport, the location could not be any more convenient. There is a shopping mall just in front of it with plenty restaurants to cjoose from. The room was large, comfortable and clean. Breakfast starts at 4 am as well as the free airport shuttles. The only thing that can be improved is the helpfulness of the hotel staff. No bell boys to help you with luggage, generally no helping hands around for parking the car etc.
Comment from Hotel Management
Aug 17, 2017 by SA, Hotel Management
Thank you for your review!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 24, 2017
No enough shampoo or soap for a shower, for the price they mus provide a better sevice
Comment from Hotel Management
Jul 24, 2017 by Stephanie Araujo, Hotel Management
Thank you for your review
4 out of 5
by Shideh

Posted Jul 18, 2017 on Hotels
Comment from Hotel Management
Jul 24, 2017 by Stephanie Araujo, Hotel Management
Thank you for you review, we appreciate it!
4 out of 5
by Todd

Decent hotel

Posted Jul 15, 2017 on Hotels
Hotel was fine, clean an comfortable. Close to airport, so convienent for early flights. Only issue was when you buy through hotels.com, you don't get the free breakfast.
Comment from Hotel Management
Jul 19, 2017 by Stephanie Araujo, Hotel Management
Thank you for your review, we appreciate it!