Ratings based on 1,184 Verified Reviews

4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Buenos Aires

Convenient if rather noisy

Posted Jan 19, 2018
Super close to the airport. Beds are comfortable and rooms are clean. Noisy air conditioning (USA style) and not enough insulation in the double pane windows to keep the air traffic noise away. Breakfast is very good however served in plastic and paper tableware, a complete waste and anti-ecological. Convenient free shuttles to most parts of the city and airport.
4 out of 5
Recommended
for Everyone
by A verified traveler from vancouver bc

Close to airport with free shuttle

Posted Jan 18, 2018
It was a treat to get so close to the airport the night before we flew home . Staff were outstanding and helped us check in for flight the next day and even called For a rep to pick up our rental car. we were provided a bag breakfast as we flew out so early and the driver got us to the airport quickly in the busy San Jose traffic. Rooms for very clean and comfortable and had all amenities needed .
Comment from Hotel Management
Jan 19, 2018 by Guest Relations Manager , Hotel Management
Dear cindy, thanks for taking the time to share your superb comments regarding your stay at our hotel. It is delightful knowing how pleasant and comfortable it was because we truly thrive on our guests' complete satisfaction. We ensure that our guests have the most comfortable accommodations and excellent services (like our free 24 hour shuttle transportation to and from the airport and our complimentary breakfast among many others) to make them feel totally at home. Our wonderful staff are so committed to our guests that they are always going the extra mile for them, complying with their requests and needs and making them see just how happy and proud we are about having them here. It has been a pleasure being at your service. Thank you for staying with us, we will be looking forward seeing you again. Warmest regards. Marjorie Espinoza. Guest Relations Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from ca

Posted Jan 14, 2018
Great staff, friendly and very helpful. Confortable bed and clean room
Comment from Hotel Management
Jan 19, 2018 by Guest Relations Manager , Hotel Management
Dear Jorge, thank you so much for such fabulous comments. We are delighted that you had such a pleasant and comfortable stay because nothing is more important than our guests' total satisfaction. We are totally committed in making our guests feel right at home, providing them with all the comforts they might need and surrounding them in a warm and friendly atmosphere. Thank you for staying with us, it was a pleasure being able to serve you. We hope to see you back soon. Warmest regards. Marjorie Espinoza. Guest Relations Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from Costa Rica

Can’t beat it!

Posted Jan 12, 2018
Like new rooms, free breakfast and shuttle to the airport. Professional staff. Close to rent a car places and restaurants. Right across the highway from SJO.
Comment from Hotel Management
Jan 19, 2018 by Guest Relations Manager , Hotel Management
Dear Sean, thank you for sharing your superb comments about our hotel. It makes us truly happy that you like everything that offer and provide because nothing is more important than our guests' total comfort and satisfaction. By having very cozy and comfortable accommodations, great services (like our delicious complimentary breakfast and our free 24 hour shuttle transportation to and from the airport among others), by having an excellent staff and by having a very convenient location (we are less than a mile from the airport and just across our parking lot from several car rentals and some restaurants), we ensure that our guests are always going to leave with big, shiny smiles across their faces, wanting to return. It was a pleasure being at your service. Thank you for staying with us. Warmest regards. Marjorie Espinoza. Guest Relations Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver BC Canada

Good hotel close to the airport

Posted Jan 6, 2018
Good clean rooms and nice looking hotel overall. Staff were very friendly and the gentleman in charge of the bountiful breakfast was a great host! With a lovely breakfast of Waffles, eggs, pico de gallo and exotic fruit juices among other items this is a great value for money stay!
Comment from Hotel Management
Jan 9, 2018 by Guest Relations Manager , Hotel Management
Dear Dave, thank you so much for sharing such awesome comments about our hotel. We are thrilled to learn just ow much you liked our hotel and how comfortable you felt during your entire stay because nothing is more important than our guests' total comfort and satisfaction. By providing excellent accommodations, great services (such as our delicious complimentary breakfast among many others) and by having a very attentive and professional staff, we ensure that our guests are going to be delighted for having chosen us as their hotel. It was a pleasure having you as a guest. Thank you for staying with us, we hope to see you back soon. Best regards. Marjorie Espinoza. Guest Relations Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the airport

Posted Jan 6, 2018
We had three people asking to help us at the airport. We were directed where to wait for the shuttle while one of them called the hotel. The shuttle was there within minutes and brought us directly to the hotel where we were welcomed by the staff and were in our room very quickly. This was terrific because we were tired and just wanted to settle in. Once in our room, we unpacked and went down to the lounge to chill out. Great experience overall!
Comment from Hotel Management
Jan 9, 2018 by Guest Relations Manager , Hotel Management
Dear Guest, thank you for posting your splendid review. We are ecstatic that your stay with us was such a pleasant and comfortable experience because we really do thrive on our guests' total comfort, satisfaction and well being. It is truly important for us to ensure that our guests have the best accommodations and great services (like our free 24 hour shuttle transportation to and from the airport among many others) so that they can rest as much as they can and have a hassle free hotel experience. It has been a pleasure having you as a guest. Thank you for staying with us, we hope to have you back again. Warmest regards. Marjorie Espinoza. Guest Relations Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from Angus, Ontario

Nice hotel near the airport with free shuttle

Posted Jan 4, 2018
Comfortable stay near the airport with a free shuttle. Friendly and courteous staff. They also provide a free evening shuttle to Real shopping centre where there are many restaurants to choose from for dinner . We had to stay the night and fly out the next morning to continue to our destination and the location was perfect!
Comment from Hotel Management
Jan 5, 2018 by Guest Relations Manager , Hotel Management
Dear Lucie, thank you for posting your very nice comments regarding your stay with us. Nothing makes us happier than our guests' total comfort and satisfaction so it is very rewarding knowing how pleasant your stay was and how satisfied you felt with our accommodations and services (especially our shuttle service among many others), It was a pleasure having you as a guest. Thank you for staying with us, we would love seeing you back soon. Warmest regards. Marjorie Espinoza. Guest Relations Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from Barcelona

Great hotel close to airport

Posted Dec 26, 2017
Great staff very accommodating with a great breakfast that included local cuisine. Good location and secure.
Comment from Hotel Management
Dec 29, 2017 by Guest Relations Manager , Hotel Management
Dear Don Pablito, thank you for sharing your very nice comments. We are more than thrilled that your stay with us was such a success, finding our location so convenient, our staff so friendly and attentive and our services so great (especially our delicious complimentary breakfast among others). Nothing is more important than our guests' total comfort, satisfaction and well being, so we do everything we can to ensure that they have a wonderful hotel experience. It has been a pleasure being able to serve you. We will be looking forward to your next visit. Thank you for staying with us. We all wish you a very happy New Year. Warmest regards. Marjorie Espinoza. Guest Relations Manager.
5 out of 5
Recommended
for Other
by A verified traveler

Easy transfer to/from SJO Airport

Posted Dec 22, 2017
Always my choice of hotel before flying out of SJO. Staff are friendly and and accommodating.
Comment from Hotel Management
Dec 25, 2017 by Guest Relations Manager , Hotel Management
Dear Guest, thank you so much for sharing your extraordinary review. We are elated to learn that you are part of our extended global family since you always stay with us whenever flying out of the country. This shows us just how much you like our hotel and how satisfied you are with our accommodations and services. It is always a pleasure having you as a guest. Thank you for making us your hotel of choice; the entire team will be looking forward to your next visit. We all wish you a very merry Christmas. Warmest regards. Marjorie Espinoza. Guest Relations Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from Colorado Springs

Convenient to Airport

Posted Dec 20, 2017
Stayed day of arrival in Alajuela and day before departure when leaving Costa Rica. Both times staff were very pleasant and quality is standard of expectations for Hampton Inns. Clean rooms, good breakfast and very convenient to airport with free shuttle. Exactly what we needed!
Comment from Hotel Management
Dec 25, 2017 by Guest Relations Manager , Hotel Management
Dear Cmom, thank you for sharing your excellent comments about our hotel. We are more than happy to learn that your stay with us was so great because nothing is more important than our guests' total comfort and satisfaction. We would like to welcome you to our extended global family since you stayed with us not once during your trip but twice. This shows us exactly how pleased you were with our accommodations and services (especially with our complimentary breakfast) because as you already mentioned, it was exactly what you needed. We are also glad that our proximity to the airport (we are less than a mile away) was so convenient for you. It was a pleasure being at your service. Thank you for choosing us, we would love to have you back soon. We wish you a very merry Christmas. Warmest regards. Marjorie Espinoza. Guest Relations Manager.