Ratings based on 1,153 Verified Reviews

4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Wake Forest, NC

Nice hotel close to the San Jose airport.

Posted Nov 22, 2017
Great hotel very close to the San Jose airport that we used as our jumping off point for our activities in the San José area & for our arrival & departure.
5 out of 5
Recommended
for Everyone
by A verified traveler from portland, or

Nice hotel close to airport.

Posted Nov 20, 2017
Very clean, nice hotel. Front desk lady Poly was very nice, professional and helpful. AC, breakfast buffet, coffee in the lobby, clean big rooms, WiFi in rooms for free, pool and workout room! Very quiet also. What else could you ask for in an airport hotel!
Comment from Hotel Management
Nov 21, 2017 by Guest Relations Manager , Hotel Management
Dear kim, thanks for sharing your very wonderful comments about your stay with us. We are overjoyed to learn how pleasant it was and how much you liked our hotel since nothing is more important than our guests' total comfort and satisfaction. We strice to provide our guests with everything they might need, from very comfortable and ample accommodations , with excellent services (like our delicious complimentary breakfast and the free wifi among mans), to having a very attentive and friendly staff (just like Poly was) who are willing to go the extra mile for our guests. It has been a pleasure being at your service. Thank you for staying with us, we would love to have you back again. Warmest regards. Marjorie Espinoza. Guest Relations Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chinandega, Nicaragua

ideal fo concerts trips!!!

Posted Oct 17, 2017
We choose the Hotel for the Fifth Harmony’s concert that our 15th years old daughter asked us to take her to the anfiteatro Coca-Cola at Vivas Park in Alajuela, Costa Rica, out all choices this place it’s just ideal for everything and everyone in the family, just having all of the facilities including the pool, Gym and breakfast included, can’t beat that!!!
Comment from Hotel Management
Oct 17, 2017 by Guest Relations Manager, Hotel Management
Dear Alberto, thank you for sharing your fabulous comments about your stay with us. We hope that you all enjoyed the concert very much. It really makes us happy knowing how comfortable your stay with us was because we thrive on our guests' complete comfort and satisfaction. We want our guests to know that this hotel is their home away from home so we provide them with all the comforts they might need, with excellent services (like our delicious complimentary breakfast among others) and with a staff that always go the extra mile to make them feel more than welcome. It was a pleasure having you and your family with us. Thank you for choosing us, we hope to see you all back soon. Warmest regards. Marjorie Espinoza. Guest Relations Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice place and close to the airport

Posted Oct 4, 2017
The hotel is very close to the airport. Rooms are nice and very clean. The breakfast is the best. Did I say the best!!!
Comment from Hotel Management
Oct 5, 2017 by Guest Relations Manager, Hotel Management
Dear Guest, thank you so much for posting such amazing comments. We are delighted that your stay was such a success since you found our hotel to be nice, comfortable, with excellent services and so conveniently located (we are less than a mile away from the airport). We thrive on our guests' total comfort and satisfaction so we are extremely happy that you liked our complimentary breakfast so much, finding it to be the best. It has been a pleasure having you as a guest. Thank you for staying with us. We hope to see you back very soon. Warmest regards. Marjorie Espinoza. Guest Relations Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, Ca

Close to airport

Posted Oct 2, 2017
Very clean and convenient for overnight stay to catch early morning flight. Free shuttle service every 15 mins to airport
Comment from Hotel Management
Oct 5, 2017 by Guest Relations Manager, Hotel Management
Dear Donna, thanks for sharing your beautiful comments about our hotel. It is very important for us to ensure that our guests feel completely satisfied with our accommodations and services (such as our free 24 hour shuttle transportation to and from the airport and our complimentary breakfast among others) so that they have a very pleasant and comfortable stay. It is very rewarding knowing that you found us to be so conveniently located (we are less than a mile away from the airport) because you were able to get much more rest and sleep than if you were staying further away. It was a pleasure being at your service. Thank you for staying with us. Best regards. Marjorie Espinoza. Guest Relations Manager.
3 out of 5
Recommended
for Everyone
by A verified traveler from pennsylvania

Nice hotel

Posted Oct 1, 2017
Nice hotel a bit pricey tho . Airport transport was good
Comment from Hotel Management
Oct 2, 2017 by Guest Relations Manager, Hotel Management
Dear Amer, thank you for sharing your comments about our hotel. We are very glad that you liked our hotel so much since nothing is more important to us than our guests' total comfort and satisfaction. It is very rewarding learning about how practical you found our free 24 hour shuttle transportation to and from the airport since we really strive to make it possible that our guests have a very pleasant, comfortable and hassle free stay. It was a pleasure being able to serve you. Thank you for staying with us. Warmest regards. Marjorie Espinoza. Guest Relations Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the airport.

Posted Sep 12, 2017
Pros: Staff. Probably the nicest Hampton I've stayed at. Meets/beats the Hamptons in Colorado, USA.
Staff was extremely helpful. Food selection nearby seemed limited, and the intersection getting into and out of the property was weird but, hey, it's Costa Rica.
Comment from Hotel Management
Sep 14, 2017 by Guest Relations Manager, Hotel Management
Dear Guest, thank you for sharing your comments regarding your stay with us. It is truly important for us here at the hotel, to ensure that our guests feel totally comfortable and satisfied during their entire stay. Whenever our guests are not completely satisfied with the restaurant choices within walking distance, our hotel shuttle can take them (free of any charge) to a mall about 5 minutes away that offers a wide variety of restaurants to choose from. Afterwards, the shuttle goes back to the mall to pick up our guests and brings then back to the hotel, because as we mentioned before, nothing is more important than our guests' satisfaction. It has been a pleasure being at your service. Thank you for staying with us, we would love having you here with us again. Best regards. Marjorie Espinoza. Guest Relations Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Value, Close to the Airport

Posted Sep 6, 2017
Pros: Clean, modern and convenient.
Location: Close to the airport.
Very nice hotel, good value for the dollar, excellent breakfast. Close to the airport, convenient shuttle.
Comment from Hotel Management
Sep 12, 2017 by Guest Relations Manager, Hotel Management
Dear Guest, thank you for sharing your phenomenal review. We are thrilled that you found our hotel so nice, of such a great value for the money and with such great services because we really do thrive on our guests' total comfort and satisfaction. We are very pleased that you liked our complimentary breakfast so much, we always try to make it as varied and as tasty as possible. We are also glad that you found our proximity to the airport (we are less than a mile away) so convenient since it only takes our free 24 hour shuttle service to get our guests from one place to the other in about 5 minutes flat, making it possible for our guests to get more time to rest and sleep. Best regards. Marjorie Espinoza. Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from illinois

Great Hotel

Posted Sep 5, 2017
I was delayed for three days when coming home from Costa Rica. I stayed here after stopping at another hotel for a few minutes only to find breakfast wasn't included. After coming to the Hampton Inn I can say that this was probably the best hotel experience I have ever had. This is not a 4 seasons or anything, but for the money spent, you won't get better than this. I have never had better or friendlier service. The entire staff was ridiculously welcoming and helpful throughout the stay. I highly recommend.
Comment from Hotel Management
Sep 12, 2017 by Guest Relations Manager, Hotel Management
Dear Dustin, thank you so much for sharing your phenomenal comments regarding your stay with us. We are totally elated that your stay was the best hotel experience you have ever had because nothing is more important to us than our guests' complete comfort and satisfaction. Our wonderful staff are always going the extra mile, complying with our guests' needs and requests, making them feel very welcome and right at home and letting them see just how happy and proud we are of being at their service and having them here. Last but not least, we are glad that you found our complimentary breakfast not only practical but also very good. It was a pleasure having you as a guest. Thank you for choosing us, we will be looking forward seeing you back soon. Warmest regards. Marjorie Espinoza. Guest Relations Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 1, 2017
Great experience at the Hampton inn! A much needed relaxing day before our flight home after traveling through Costa Rica for two weeks.
Comment from Hotel Management
Sep 5, 2017 by Guest Relations Manager, Hotel Management
Dear Guest, thank you for posting your terrific comments about your stay at our hotel. We are elated to learn that is was such a great hotel experience because nothing pleases us more than our guests' complete comfort and satisfaction. By providing very comfortable accommodations and great services, we ensure that our guests have everything they might need so that they can relax and rest all they want so when they leave, they are going to feel invigorated and ready to start a new day. It has been a pleasure having you as a guest. Thank you for staying with us, we really hope to see you back soon. Best regards. Marjorie Espinoza. Guest Relations Manager.