Garden

Reviews of Holiday Inn Express San Jose Costa Rica Airport, an IHG Hotel

3 out of 5
Holiday Inn Express San Jose Costa Rica Airport, an IHG Hotel
1 Km E from Juan SantaMaria Airport, Rio Segundo, Alajuela

Reviews

9.4

Exceptional

Rating 10 - Excellent. 887 out of 1178 reviews" "
Rating 8 - Good. 218 out of 1178 reviews" "
Rating 6 - Okay. 40 out of 1178 reviews" "
Rating 4 - Poor. 11 out of 1178 reviews" "
Rating 2 - Terrible. 22 out of 1178 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Patrick

Traveled with partner
Liked: Cleanliness, staff & service
na
Stayed 1 night in Apr 2024

10/10 Excellent

Sylvie

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Lakshmi

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Leslie

I just Have to share our experience with our 4 & 2 year old, while we ate breakfast much was way better than expected which included not only cereal and fruit but also eggs waffles pastries and so much more, but they made balloon animals for the kids! Definitely a highlight of our trip. Great place after arriving late in CR.
Stayed 1 night in Apr 2024
Response from Fernanda Cubero on Apr 17, 2024
Dear Leslie, thank you for your kind comment. We are glad you found very convenient our location, just 1km from the airport, plus our free complimentary shuttle service from and to the airport operating 24h. We are happy you enjoyed our breakfast service. Our food and beverage staff strive to offer the best and most varied options. But it really fills our heart to know you received a friendly attention from our staff. We are elate to have an amazing team who are always a step ahead, making sure that our guests have everything they need, helping them in away they can and making them feel like home. It’s wonderful you had an amazing experience in our hotel. Thank you for choosing us. Best regards. Fernada CuberoGuest Relations Manager

10/10 Excellent

Eddie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient place to stay next to the airport. Clean and great service.
Stayed 1 night in Apr 2024
Response from Fernanda Cubero on Apr 16, 2024
Dear Eddie, thanks for sharing your comment. It’s wonderful that you liked our comfortable and clean hotel. We are happy that you received a friendly attention from our staff. We are elate to have an amazing team who are always a step ahead, making sure that our guests have everything they need, helping them in away they can and making them feel like home. It’s great you liked our convenient location, just 1km from the airport and surrounded, plus our free shuttle service running 24/7. Our priority will always be the well-being and satisfaction of our guests. It was a pleasure to served you. Thank you for choosing us. Warmest regards. Fernanda Cubero Guest Relations Manager

10/10 Excellent

Darrell

Traveled with group
Disliked: Amenities
The rooms were clean. Not many amenities or restaurants in the area
Stayed 1 night in Apr 2024
Response from Fernanda Cubero on Apr 16, 2024
Dear Darrell, thanks for sharing your opinion. We are glad you loved our comfortable and clean rooms. Even if we don’t have a restaurant inside the hotel, we have the convenience to be next to Rostipollos, Denny’s restaurant and Casino Fiesta, open 24h and with great menus to choose from, as well as room service from Denny’s 24/7. Our shuttle also make the “Gastronomic Route”, taking our guests to 4 different spots: Plaza Mango, Plaza Real, City Mall and El Patio. It gives our clients a wide choice of restaurants to choose from for dinner, since it leaves the hotel at 7pm and returns at 9pm. Our priority will always be the well-being and satisfaction of our guests. It was a pleasure to served you. Thank you for choosing us. Warmest regards. Raquel Arce. Guest Relations Manager

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice that it was so close to the airport. Very clean and close to amenities.
Stayed 1 night in Apr 2024
Response from Fernanda Cubero on Apr 16, 2024
Dear Kelly, thank you for kind comment. We are happy you loved our comfortable and clean hotel. It’s great you liked our convenient location, just 1km from the airport and surrounded, plus our free shuttle service running 24/7. Our priority will always be the well-being and satisfaction of our guests. It was a pleasure to served you. Thank you for choosing us. Warmest regards. Fernanda Cubero Guest Relations Manager

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Eddie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location near the airport.
Stayed 1 night in Mar 2024
Response from Fernanda Cubero on Apr 12, 2024
Dear Eddie, thanks for your post. We are happy you liked our location, just 1 km from the airport, plus our wonderful free shuttle service running 24/7. We are glad you felt satisfied with our facilities and services. Our goal is to give an experience full of comfort and satisfaction. Thank you for your visit. Warmest regards. Fernanda CuberoGuest Relations Manager.

8/10 Good

Patrick

Traveled with partner
Na
Stayed 1 night in Apr 2024

8/10 Good

Shelley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for going to or from the airport. Easy to use shuttle and good breakfast in the morning. A bit noisy, if you are sensitive to noise (lots of airplanes and close to train tracks).
Stayed 2 nights in Mar 2024
Response from Fernanda Cubero on Apr 12, 2024
Dear Shelley, thanks for sharing. We are happy you liked our convenient location, very close to San José and just 1km from the airport, plus our free complimentary shuttle service from and to the airport operating 24h. It’s great to know you enjoyed our wonderful breakfast service. Our Food & Beverages Staff are always striving to make it as varied and tasty as possible. We are are sorry if you felt it was a bit noisy, we are glad it haven’t represent an inconvenient during your stay. Our priority is our guests' total comfort and satisfaction It was a pleasure to serve you. We hope to receive you again soon. Best regards. Fernanda Cubero Guest Relations Manager

10/10 Excellent

Carrie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for when your flight lands late or you have an early morning flight.
Stayed 1 night in Apr 2024
Response from Fernanda Cubero on Apr 9, 2024
Dear Carrie, thank you for sharing. We are really happy to know that you loved our convenient and beautiful our hotel. It’s great that you enjoyed our wonderful facilities as well as our amazing services. Our priority is our guests’ complete satisfaction. It was a pleasure to have you with us. We’ll be waiting for you in the near future. Thank you for choosing us. Fernanda CuberoGuest Relations Manager

10/10 Excellent

andrew

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to the airport great for an easy overnight . Breakfast is A , fun that it’s right next to a casino, and believe it or not best dennys I have ever eaten at. My go to spot when coming and going from sjo
Stayed 1 night in Apr 2024
Response from Fernanda Cubero on Apr 9, 2024
Dear Andrew, thank you for kind comment. It’s great you liked our comfortable hotel, located just 1km from the airport. We are glad loved the convenience to be next to Denny’s restaurant and Casino Fiesta, open 24h and with great menus to choose from. We are happy you enjoyed our breakfast service. Our culinary staff strive to offer the best and most varied options. Our priority will always be the well-being and satisfaction of our guests. It was a pleasure to served you. Thank you for choosing us. Warmest regards. Fernanda CuberoGuest Relations Manager

8/10 Good

M Kristen, Hinsdale

Liked: Cleanliness, staff & service, property conditions & facilities
I needed to stay a night while waiting for the rest of my family to arrive in Costa Rica and this hotel was super convenient. The shuttle was great, although a little unpredictable. This was due mainly to traffic and construction at the airport, so not really their fault. The room was spacious, clean, and perfect for what I needed. They also offer a complimentary breakfast in the morning and it is excellent. Not just a few containers of yogurt, and coffee, but eggs, waffles, cereal, pastries fruit, bacon. It was really great. I would absolutely recommend staying here if you need to be near the airport coming into Costa Rica or leaving early in the morning. A great, convenient spot.
Stayed 1 night in Mar 2024
Response from Fernanda Cubero on Apr 8, 2024
Dear M Kristen, we really appreciate your opinion. It’s great you had an excellent experience with us. We are committed to our guests' total comfort and wellness. It was a pleasure having you as a guest. We hope to receive you again in a near future. Best regards. Fernanda Cubero Guest Relations Manager.

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Albert, lynchburg

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, quiet staff It's very nice and helpful They give you shuttle to the airport for free
Stayed 1 night in Apr 2024
Response from Fernanda Cubero on Apr 6, 2024
Dear Albert, we appreciate your post. We are happy to know you enjoyed of a fantastic experience in our nice and quiet hotel. It’s wonderful you like our great location, just 1 km from the airport, plus our comfortable free shuttle service running 24/7. It fills our heart that you received of an excellent the attention from our staff. We are proud to have an amazing team who are always a step ahead, making sure that our guests have everything they need, helping them in away they can and making them feel like home. We are truly committed to our guests' total comfort and satisfaction. It was a pleasure having you as a guest. We hope to see you again in a near future. Best regards. Fernanda Cubero Guest Relations Manager.

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Tad

Updated and clean. Good one night rest spot for early flight.
Stayed 1 night in Mar 2024
Response from Fernanda Cubero on Apr 2, 2024
Dear Tad, thanks for your post. We are happy that you liked our beautiful updated and clean hotel. We are committed to our guests' total comfort and satisfaction. It was a pleasure having you as a guest, we’ll be waiting for your return. Warmest regards. Fernanda Cubero Guest Relations Manager.

4/10 Poor

David

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Exterior and parking was great. Property is close to airport and some of the car rental offices. Inside the lobby smelled badly of cleaning products. I held my breather whenever I had to walk through. The room smelled stale. The included breakfast was not appealing. We left after one night and went to the Fairfield Inn where the property, food and service was excellent.
Stayed 2 nights in Mar 2024
Response from Fernanda Cubero on Apr 2, 2024
Dear David, thanks for posting your opinion. We are glad you liked our convenient location, just 1 km from the airport and surround by car rental agencies. But we are concern that your experience with us wasn’t as you expected. We offer our apologies if our hotel didn’t meet your expectations. Please accept our most sincere apologies for any inconvenient this may caused you. We would really appreciate it if you could give us the opportunity to serve you again in the future, and improve the experience you had. It was a pleasure to serve you. Warmest regards. Fernanda CuberoGuest Relations Manager.

8/10 Good

Shams

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!!
Stayed 1 night in Mar 2024
Response from Fernanda Cubero on Apr 2, 2024
Dear Shams, thanks for sharing your opinion. It’s great you loved our convenient and beautiful hotel, as well as our fabulous services. It fills our heart to know you enjoyed of an amazing experience with us. Our priority is always the well-being and comfort of our guests. It has been a pleasure always being at your service. Warmest regards. Fernanda CuberoGuest Relations Manager.

10/10 Excellent

Lora

Stayed 1 night in Mar 2024

10/10 Excellent

Karen

Convenient. Friendly. Good breakfast.
Stayed 1 night in Mar 2024
Response from Fernanda Cubero on Mar 29, 2024
Dear Karen, thanks for posting your opinion. It’s wonderful you liked our convenient and friendly hotel. It’s great that you enjoyed our breakfast service. Our Food & Beverages Staff are always striving to make it as varied and tasty as possible. Our priority will always be the well-being and satisfaction of our guests. It was a pleasure to served you. Thank you for choosing us.Warmest regards. Fernanda CuberoGuest Relations Manager

10/10 Excellent

April

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean hotel, close to the airport.
Stayed 1 night in Mar 2024
Response from Fernanda Cubero on Mar 29, 2024
Dear April, thanks to sharing your opinion. It’s wonderful you loved our clean and comfortable hotel. We are glad that you liked our convenient location, just 1km from the airport and our free shuttle service running 24/7. Our purpose is to give you a stay of complete satisfaction and comfort. Thanks for your preference. We hope to receive you again soon. Best regards. Fernanda CuberoGuest Relations Manager

2/10 Terrible

Christelle

Traveled with family and small children
I called ahead to make sure they knew we were going to be checking in late. The person I spoke with assured us there would be a room available. We got there with our two young children late at night and there were no rooms available. We waited almost an hour until a driver took us and a few other people to a different hotel which when I looked was 1/2 the price of the hotel we booked. The whole process took close to 2hrs and at that time it was 1am. I’m grateful we had a place to sleep, but it was a long process which put us further away from the airport for our flight the next morning.
Response from Fernanda Cubero on Mar 29, 2024
Dear Christelle, Kind regards from Holiday Inn ExpressFirstly, I want to start by asking you our most sincere apologies for the inconvenience caused with your reservation, this is not something that characterizes us since we always try to provide the best possible service to our clients.Unfortunately that day certain problems happened to us so we had to divert some of our guests, including you, we are truly sorry for the bad time. We know that we can no longer remedy the damage but we hope that at some point you can give us another opportunity to regain your trust in us.Best regardsFernanda Cubero Guest Relations Manager

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms and common areas are very clean and updated. Staff was friendly and efficient. Very comfortable beds.
Stayed 1 night in Mar 2024
Response from Fernanda Cubero on Mar 29, 2024
Dear Michele, thank you for sharing your wonderful comment. We are really happy you enjoyed our clean and comfortable hotel, and loved our updated facilities. It really fills our heart to know that you receive an amazing attention from our staff. We are proud to have an amazing team who are always a step ahead, making sure that our guests have everything they need, helping in anyway they can and making them feel like at home. It is always a pleasure having you as a guest. We hope to see you again in the very near future. Warmest regards. Fernanda CuberoGuest Relations Manager.

10/10 Excellent

Sharon

Traveled with group
Room had a musty smell
Stayed 1 night in Mar 2024
Response from Fernanda Cubero on Mar 29, 2024
Dear Sharon, we appreciate your interest in our hotel. We are truly sorry if you found a smell in your room, this shouldn’t happen. Please accept our apologies for any inconvenient this may caused you. We do everything we can to ensure that our guests have all the rest and relaxation they expect. We are committed to our guests' total comfort and satisfaction. It was a pleasure to have you with us. We hope to receive you again. Thank you for choosing us. Fernanda CuberoGuest Relations Manager

10/10 Excellent

Cynthia, Kalamazoo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport and shuttle to and from
Stayed 1 night in Mar 2024
Response from Fernanda Cubero on Mar 29, 2024
Dear Cynthia, thank you for comment. It’s fabulous you like our great location, just 1 km from the airport, plus our comfortable free shuttle service running 24/7. Our priority is our guests’ complete satisfaction. We hope to serve you again in a near future. Thank you for your choosing us. Best regards. Fernanda CuberoGuest Relations Manager

8/10 Good

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Jen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Jan

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Front desk wasn’t very friendly or helpful. Long waits for shuttle at airport. Good breakfast.
Stayed 1 night in Feb 2024
Response from Fernanda Cubero on Mar 29, 2024
Dear Jan, thanks for your nice comment. It’s great that you enjoyed our breakfast service. Our Food & Beverages Staff are always striving to make it as varied and tasty as possible. Our free complimentary shuttle service from and to the airport operates 24 hours a day. Usually our driver stops for guests at the pick up area every 20 minutes. This may vary due to traffic, the number of passengers and luggage to be dropped off and picked up, etc. We apologize if you experienced a long wait and for any inconvenient this may caused you. Please accept our apologies if you felt the front desk service wasn’t the best, this shouldn’t happen. We’ll talk with our staff in this area to improve the attention immediately. We are committed to our guests' total comfort and satisfaction. It was a pleasure to have you with us. We hope to receive you again. Fernanda CuberoGuest Relations Manager.

8/10 Good

Julia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed here several times because it is close to the airport and convenient for late or early flights. It’s got a great breakfast and the rooms are nice.
Stayed 1 night in Mar 2024
Response from Fernanda Cubero on Mar 29, 2024
Dear Julia, thanks you for choosing us every time. We are happy that you loved our convenient location, just 1km from the airport and surrounded by car rental agencies, plus our free shuttle service running 24/7. It’s fabulous you liked our beautiful rooms and delicious breakfast service. Our Food & Beverages Staff are always striving to make it as varied and tasty as possible. Our priority is our guests' total comfort and satisfaction It was a pleasure to serve you. We hope to receive you again soon. Best regards. Fernanda CuberoGuest Relations Manager

10/10 Excellent

Ashwin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than water problem which was taken care of quickly, it was very comfortable. It is very close to the airport but too much traffic around the area. Shuttle service is very good and excellent breakfast with cordial staff!
Stayed 3 nights in Mar 2024
Response from Fernanda Cubero on Mar 26, 2024
Dear Ashwin, thank you so much for sharing your opinion. We are happy that you like our clean and comfortable hotel. It’s great that you like our convenient location, just 1 km from the airport and surrounded bu rental car agencies, plus our free shuttle service running 24/7. We are glad you loved our complementary breakfast service. Our Food & Beverages Staff are always striving to make it as varied and tasty as possible. It really fills our heart to know that you receive a friendly service. We are proud to have an amazing team who are always a step ahead, making sure that our guests have everything they need, helping in anyway they can and making them feel like at home. We are sorry if the noise from the airport and the traffic disturb you. We are glad that the inconvenient with the water was fixed quickly. We are committed to our guests' total comfort and wellness. Our doors are always open to receive you anytime again. Warmest regards.Fernanda Cubero Guest Relations Manager.

10/10 Excellent

Marie-Andrée

Liked: Cleanliness, staff & service, property conditions & facilities
Idéal pour une nuit à notre arrivée au Costa Rica. Les compagnies de location de voiture sont à distance de marche de l’hôtel
Stayed 1 night in Mar 2024
Response from Fernanda Cubero on Mar 26, 2024
Dear Marie-Andrée, thank you for your kind comment. We are glad that you liked our convenient location, just 1km from the airport and surrounded by car rental agencies, plus our free shuttle service running 24/7. Thank you for choosing our hotel. It was a pleasure to serve you. We hope to receive you again soon. Warmest regards. Fernanda CuberoGuest Relations Manager

8/10 Good

Shawna, West Orange

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff friendly and room clean. listed as 2 queens but it is actually 2 doubles.
Stayed 1 night in Mar 2024
Response from Fernanda Cubero on Mar 26, 2024
Dear Shawnal, thank you for posting. It’s great you liked our clean and beautiful hotel. It fills our heart to know that you received a excellent attention from our staff. We are elate to have an amazing team who are always a step ahead, making sure that our guests have everything they need, helping them in away they can and making them feel like home. We are sorry if the size of our beds is not as you expected. We hope it haven’t represent an inconvenient during your stay. Our priority will always be the well-being and satisfaction of our guests. It was a pleasure to served you. Thank you for choosing us. Warmest regards. Fernanda CuberoGuest Relations Manager

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Michael, Ottawa

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed place to catch an early flight out. It was fine. It has a pool for the kids. No complaints
Stayed 1 night in Mar 2024
Response from Fernanda Cubero on Mar 26, 2024
Dear Michael, thanks for your post. We are happy that you had a fabulous stay in our hotel and that you enjoyed our beautiful pool. It’s great you liked our convenient location, just 1km from the airport, plus our free shuttle service running 24/7. We are committed to our guests' total comfort and satisfaction. It was a pleasure having you as a guestWarmest regards. Fernanda CuberoGuest Relations Manager.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Easy place to stay when first arriving or departing Costa Rica. Nice pool area. Very good breakfast buffet
Stayed 1 night in Mar 2024
Response from Fernanda Cubero on Mar 26, 2024
Dear Andrea, thanks for your nice comments. We are glad that you loved our hotel, specially our beautiful pool area. It’s great you liked our convenient location, just 1km from the airport, plus our free shuttle service running 24/7. We are happy you liked our breakfast service. Our Food & Beverages Staff are always striving to make it as varied and tasty as possible. We are committed to our guests' total comfort and satisfaction. It was a pleasure having you as a guest. We hope to see you again in the very near future. Warmest regards. Fernanda CuberoGuest Relations Manager.

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to Airport
Stayed 1 night in Mar 2024

2/10 Terrible

Cierra

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Getting a receipt is hell. Also, I was charged for both of my stays beforehand. Now I’m getting emails about needing to pay again (but a lower amount) for my second stay. Getting this sorted out has been a nightmare. Everything else about the hotel is fine.
Stayed 1 night in Mar 2024

10/10 Excellent

Karl, Boucherville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great staff. Very close to airport, a few dining options around the hotel. No restaurant and/or bar inside hotel.
Stayed 1 night in Feb 2024
Response from Fernanda Cubero on Mar 17, 2024
Dear Karl, thank you for posting. It’s great you liked our clean and comfortable hotel. It fills our heart to know that you received a excellent attention from our staff. We are elate to have an amazing team who are always a step ahead, making sure that our guests have everything they need, helping them in away they can and making them feel like home. We are happy that you liked our convenient location, just 1km from the airport and our free shuttle service running 24/7. Even if we don’t have a restaurant or bar inside the hotel, we have the convenience to be next to Rostipollos, Denny’s restaurant and Casino Fiesta, open 24h and with great menus to choose from. Also, we offer room service from Denny’s 24/7. Our priority will always be the well-being and satisfaction of our guests. It was a pleasure to served you. Thank you for choosing us. Warmest regards. Fernanda CuberoGuest Relations Manager

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Keith

Traveled with partner
Liked: Cleanliness, staff & service
The hotel is located conveniently close to SJO airport. A practical option for any early morning departures or late arrivals. Aside from airplane roar, there is constant traffic noise from nearby busy road. Expect abbreviated sleep. Ours was all the more disturbed due to sound travelling in corridors from others.
Stayed 1 night in Mar 2024
Response from Fernanda Cubero on Mar 17, 2024
Dear Keith, thank you for your comment. We are happy you liked our convenient location, just 1km from the airport, plus our free complimentary shuttle service from and to the airport operating 24h. We are sorry of you felt the noise from the airport and the traffic. Please accept our apologies for any inconvenient it may caused you. Our purpose is always give you a very pleasant stay with us. It was a pleasure being at your service. We hope you come back soon. Warmest regards. Fernanda CuberoGuest Relations Manager

10/10 Excellent

Danielle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Service was great and location was perfect for an early morning flight.
Stayed 1 night in Mar 2024
Response from Fernanda Cubero on Mar 17, 2024
Dear Danielle, thanks for your nice comment. We are happy that you liked our convenient location, just 1km from the airport and our free shuttle service running 24/7. It fills our heart of joy that you received a amazing attention from our staff. We are lucky to have an amazing team who are always a step ahead, making sure that our guests have everything they need, helping in anyway they can and making them feel like at home. We are committed to our guests' total comfort and satisfaction. It was a pleasure to have you with us. We hope to receive you again. Fernanda Cubero. Guest Relations Manager.

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Six minutes from the SJO airport.
Stayed 1 night in Mar 2024

8/10 Good

Tammy

Traveled with partner
Liked: Cleanliness, staff & service
Restaurants nearby were way overpriced.
Stayed 1 night in Mar 2024
Response from Fernanda Cubero on Mar 15, 2024
Dear Tammy, thank you for posting. We have the convenience to be next to Rostipollos, Denny’s restaurant and Casino Fiesta, open 24h and with great menus to choose from. Also, we offer room service from Denny’s 23/7. We are sorry if didn’t feel comfortable with the prices of these restaurants, we hope it haven’t an inconvenient during your stay. It was a pleasure to served you. Thank you for choosing us.Warmest regards. Fernanda Cubero Guest Relations Manager

8/10 Good

Deirdre

Traveled with family
Liked: Cleanliness, staff & service
Good for a quick overnight stay before flying out.
Stayed 1 night in Mar 2024
Response from Fernanda Cubero on Mar 12, 2024
Dear Deirbre, thank you for nice comment. We are happy that you loved our comfortable and convenient hotel. It’s wonderful you like our great location, just 1 km from the airport plus our comfortable free shuttle service running 24/7. Our priority is our guests’ complete satisfaction. We appreciate your opinion. We hope to serve you again in a near future. Thank you for your visit. Best regards. Fernanda Cubero Guest Relations Manager

10/10 Excellent

John

Stayed 1 night in Mar 2024

10/10 Excellent

Victor

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Michelle

Stayed 1 night in Mar 2024

10/10 Excellent

peggy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed, friendly and helpful front desk staff
Stayed 1 night in Feb 2024
Response from Fernanda Cubero on Mar 4, 2024
Dear Peggy, we really appreciate your opinion. It’s great you enjoyed our wonderful beds. It really fills our heart to know that you receive a friendly and helpful attention from our staff. We are proud to have an amazing team who are always a step ahead, making sure that our guests have everything they need, helping in anyway they can and making them feel like at home. It was a pleasure having you as a guest. We hope to receive you again in a near future. Best regards. Fernanda CuberoGuest Relations Manager.