Ratings based on 1,214 Verified Reviews

4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Very helpful

Posted Nov 20, 2017
Our flight was delayed 5 hours. We arrived at 1 am. The shuttle driver was waiting for us. Very impressed.
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver Island, British Columbia Columbia, Canad

Good hotel convenient to airport.

Posted Nov 6, 2017
The staff were all welcoming and friendly, from the front desk clerk, to the maintenance man, to the chamber maids. Everyone was helpful and they were patient and kind with our attempts at Spanish. The breakfast buffet was great.
4 out of 5
Recommended
for Everyone
by A verified traveler from Lakeport, CA

Surprisingly pleasant

Posted Oct 23, 2017
Location: Catch a plane
I don’t wax eloquent about hotels so 59 characters is a stretch. It was nicer than I expected. Hope that’s 50.
Comment from Hotel Management
Oct 25, 2017 by Guest Relations Manager, Hotel Management
Dear George, thank you for sharing your marvelous comments regarding your stay with us. We are more than thrilled that you were so pleasantly surprised with our accommodations and services because nothing is more important to us than our guests' total comfort and satisfaction. We strive to make our guests feel right at home, so we strive to provide them with all the comforts they need and deserve and with excellent services so that they can rest, relax and have a completely hassle free hotel experience. We are also glad that you found our proximity to the airport (we are less than a mile away) so convenient since it only takes our free 24 hour shuttle service to and from the airport about 5 minutes to take our guests from one place to the other. It was a pleasure being at your service. Thank you for staying with us. We would love to have you back soon. Warmest regards. Marjorie Espinoza. Guest Relations Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from King, Ont

Change of plans

Posted Oct 7, 2017
Pros: Staff and location
Cons: Better breakfast area
Location: Across from airport
We got caught in the storms and flooding. Booked last minute and the staff was very helpful. We were planning to leave the next day but were unsure if the roads would be open and might have to stay another night. Staff held our room pending our decision. Great service
Comment from Hotel Management
Oct 13, 2017 by Guest Relations Manager, Hotel Management
Dear Pete, thank you for sharing your nice comments regarding your stay with us. We are very sorry about the inconvenience you had with the change of plans due to all the rain and flooding. On the other hand, we are very happy that your stay with us was so pleasant and comfortable since nothing is more important than our guests' total satisfaction. Our wonderful staff are always going the extra mile, to help our guests any way they can, complying with their needs and requests so that they can feel more than welcome and right at home just as you were able to experience. Also, we are glad that you found our proximity to the airport (we are less than a mile away) so convenient. It was a pleasure being at your service. Thank you for staying with us. Warmest regards. Marjorie Espinoza. Guest Relations Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 5, 2017
Nice clean hotel that is close to the airport in San Jose. We had an early flight and the had a breakfast to go and free shuttle to the airport.
Comment from Hotel Management
Oct 9, 2017 by Guest Relations Manager, Hotel Management
Dear Guest, thank you for sharing your awesome comments about your stay with us. We are delighted that it was such a pleasant hotel experience since nothing is more rewarding than our guests' total comfort and satisfaction. By providing our guests with very comfortable accommodations, excellent services (like our free 24 hour shuttle transportation to and from the airport, our delicious complimentary breakfast and our bagged "to go" breakfast for our guests departing before 6 a.m. among many others), a very attentive staff and our proximity to the airport (we are less than a mile away), we ensure that they are going to feel very well rested and that they will definitely return. It was a pleasure having you as a guest. Thank you for choosing us. Warmest regards. Marjorie Espinoza. Guest Relations Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler

Typical Holiday Inn Near Airport

Posted Sep 17, 2017
Only semi-negative thing was depending on your situation with rental car return; ingress & egress could be challenging. Positive note; Casino across the parking lot & decent chicken oriented restaurant on site.
Comment from Hotel Management
Sep 20, 2017 by Guest Relations Manager, Hotel Management
Dear Guest, thank you so much for sharing your comments about your stay at our hotel. Nothing makes us happier than seeing our guests totally comfortable and satisfied so we are very glad that your stay with us was up to your expectations. We are very sorry about all the traffic you found when getting to the hotel. Besides that, we are delighted that you found our location so convenient since we are less than a mile away from the airport and right across our parking lot from several car rentals, a couple of restaurants and a casino. It was a pleasure being at your service. Thank you for choosing us, we would love seeing you back again soon. Warmest regards. Marjorie Espinoza. Guest Relations Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from Panama

Hotel that serves well it's purpose

Posted Sep 2, 2017
I always stay at this hotel for the incredible convenience it serves me. The shuttle that passes by every half hour just outside of customs check, the quick check in, the large lobby with plenty of tables and chairs, the fast internet connectivity are just a few of the reasons I choose to stay here.
Comment from Hotel Management
Sep 18, 2017 by Guest Relations Manager, Hotel Management
Dear James, thank you so much for sharing your awesome comments about our hotel. We are elated to learn that you are already part of our extended global family since you always stay with us. This is very rewarding because it lets us see how much you like our hotel, how comfortable you find it and how good services are (like our free 24 hour shuttle transportation to and from the airport and the free wifi among many others). Last but not least, we are glad that you find our location so convenient (we are less than a mile from the airport) since it only takes about 5 minutes for our guests to get from one place to the other. It is always a pleasure being at your service. Thank you for choosing us, the entire team will be looking forward to your next visit. Warmest regards. Marjorie Espinoza. Guest Relations Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very close to the airport :)

Posted Sep 2, 2017
This hotel is indeed very close to the airport and is perfect for an overnight stay. When you arrive at the airport, just ask someone where the mini bus for Holiday Inn stops. Transport comes every 15 minutes and is free. As for the location, there are some chain restaurants nearby if you are hungry and don’t want to eat in the hotel. Concerning the room, it was comfortable and most importantly, quiet. Nothing special, but did the job. Staff were also nice. Who should stay here? Obviously, don't stay at this hotel if you want to see Costa Rica. However, it's a great choice if you have a flight to catch at a difficult time.
Comment from Hotel Management
Sep 18, 2017 by Guest Relations Manager, Hotel Management
Dear James, thank you for sharing your excellent review. We are extremely happy that you found our hotel just perfect for what you needed since nothing is more important to us than our guests' total comfort and satisfaction. We strive to provide the most comfortable accommodations and best services possible (like our free 24 hour shuttle transportation to and from the airport among many others) to ensure that our guests are going to have a very relaxing and pleasant hotel experience. We are glad that you found our proximity to the airport (we are less than a mile away) so convenient, that way, our guests can have mure time to rest and sleep wether they are coming in from flights or if they are departing since it only takes our shuttle about 5 minutes to get them from one place to the other. It was a pleasure being at your service. Thank you for making us your hotel of choice. Warmest regards. Marjorie Espinoza. Guest Relations Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ocean City, MD

Close to Airport and Car Rental

Posted Aug 26, 2017
We stayed here the night before our flight home. There are several car rental companies, two restaurants, and a casino next door. There is a shuttle to the airport which is only 5 minutes away from b the airport. The hotel was a little older, but clean, the bed was very firm. Hotel is also in the flight path so is very loud, but there were no flights taking off between 10pm and 5am. We had to be at the airport at 4:30am, so it worked for us. Will stay here again. Safe Travels.
Comment from Hotel Management
Aug 29, 2017 by Guest Relations Manager, Hotel Management
Dear JR, thank you for sharing your nice comments regarding your stay with us. Nothing makes us happier than seeing our guests totally satisfied so we do everything we can to ensure that they stay will be a very pleasant hotel experience. We provide very comfortable accommodations, excellent services (like our complimentary breakfast and our free 24 hour shuttle transportation to and from the airport). Since the hotel was built so close to the airport (we are less than a mile away), especial sound insulating materials were used so no matter how loud the noise is outside, our guests will always have all the rest and sleep they need and expect. As you mentioned, we are located right across our parking lot from several car rentals, a couple of restaurants and a casino so our guests can eat and have some fun without leaving the hotel's area. It was a pleasure having you as a guest. Thank you for staying with us, we hope to see you back soon. Best regards. Marjorie Espinoza. Guest Relations Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from Duluth, GA

Nice hotel close to the airport

Posted Aug 23, 2017
We stayed only one night at the hotel arriving late around 10 pm and leaving at 8 am in the morning. Throughout our short stay we enjoyed the room for its cleanliness, comfortable beds, and complimentary breakfast.
Comment from Hotel Management
Aug 25, 2017 by Guest Relations Manager, Hotel Management
Dear Aneta, thanks for sharing your magnificent review. Even Though your stay with us was so short, we are delighted that it was so pleasant and that you enjoyed your room and could rest all you wanted because nothing is more important than our guests' total comfort, satisfaction and well being. We ensure that our guests will always leave with a big smile across their faces by providing them with all the comfort they might need, excellent services (like our complimentary breakfast among many others) and with a staff willing to go above and beyond for them. It was a pleasure being at your service. Thank you for staying with us, we hope that your next one can be a little bit longer. Warmest regards. Marjorie Espinoza. Guest Relations Manager.