Ratings based on 143 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Ontario, Canada

Good birdwatching close to airport

Posted Jan 13, 2018
Pros: Quiet, boutique style, lovely grounds, great staff. Easy, walking trail. Small playground for children. Beautiful mountain vistas. Eco-tourism focus.
Stayed one night, but an extra night would have been nice. Short, easy walking trail on the property. For birdwatchers, there was a good variety of birds due to the close proximity of a large shade coffee plantation. Quite setting out of the city. A good place to unwind at the beginning or end of a trip. They offer many day outings.
5 out of 5
Recommended
for Everyone
by A verified traveler from montreal, canada

Nice hotel close to the airport

Posted Jan 7, 2018
Very friendly and accommodating staff. There is a restaurant in the hotel with delicious food at reasonable prices. The grounds are very nice and include a pool and a nice view of the volcano. A great place to spend a night or 2 before flying from San Jose airport.
Comment from Hotel Management
Jan 7, 2018 by Reception, Hotel Management
Thank you
3 out of 5
by A verified traveler

Nice but overpriced for what you get...

Posted Jan 6, 2018
Pros: Quiet. Staff were nice.
Booked what seemed like a "big" room for 5. Pictures made it seem much bigger... No coffee maker, fridge or microwave in the room. Restaurant was fairly pricey, wifi slow and spotty, pool isn't heated and was freezing.
Comment from Hotel Management
Jan 7, 2018 by Reception, Hotel Management
Thank you very much
5 out of 5
Recommended
for Everyone
by A verified traveler from Charleston, SC

Posted Jan 5, 2018
The first stay we arrived at 11pm Christmas night and someone was there waiting to help us. Breakfast was delicious. The second stay 10 days later. I had booked a regular room and needed a junior, which has three beds. They were able to accommodate me. The next morning we had to leave at 5am. They had a wonderful breakfast bagged and waiting for us when we left. Great hotel!!!
Comment from Hotel Management
Jan 7, 2018 by Reception, Hotel Management
Thank you
4 out of 5
Recommended
for Everyone
by A verified traveler

Nicely maintained hotel

Posted Dec 27, 2017
Cons: More info on things to do in the area. Staff were variable.
Pleasant hotel. Food was fine. Manager was very helpful and found us somewhere to visit as the Poas National Park is currently closed. Beautiful butterflies in gardens and good views. Rooms were clean and fine except for noise. We were between the reception and staff laundry and we could hear a lot of noise at certain times including early in the morning. Staff were variable, some very helpful, others less so and another bordering on rude in the restaurant. I had to ask about extras given as part of our booking for example the discount in the restaurant.
Comment from Hotel Management
Jan 1, 2018 by Reception, Hotel Management
thank you very much per your review :)
5 out of 5
Recommended
for Everyone
by A verified traveler from waco tx

Great Spa

Posted Dec 10, 2017
Thermal waters can't be beat. Restaurant a little pricey but overall great place.
Comment from Hotel Management
Dec 12, 2017 by Reception, Hotel Management
Thank very much :)
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 9, 2017
If you are staying one night, multiple nights, or need a base camp for a week; this is the place to go! We were picked up at the airport around 9:45pm and taken to the hotel. When we arrived the Oscar, the security guard made us sandwiches and fruit, seeing as the kitchen was closed. What a welcome surprise! After that, we wanted to see the view of San Jose at night from the pictures and it did not disappoint! Pictures do not do it justice. We were about to call it a night when Oscar came around doing his nightly inspections and volunteered to walk us down through the gardens and told us about the different trees and vegetation surrounding the property. He was so nice and we were so grateful! After a great nights sleep, we enjoyed a fresh breakfast from Andres. More on him in a second. We sat at the bar and learned quite a bit about coffee, the Costa Rican culture and climate from the manager of the hotel. You could tell how proud he is of his job and country! The hotel used Andres to be our driver for the day, and we could not have asked for a better person! He explained so much to us on the way to La Paz and would often stop and let us take pictures in the middle of the road. La Paz was amazing and I would recommend it to families for sure.
Comment from Hotel Management
Dec 12, 2017 by Reception, Hotel Management
Thank you very much for your excellent review, all the staff of the Hotel Buena Vista will be glad to help you when you need it :)
5 out of 5
Recommended
for Everyone
by A verified traveler from Waco, TX

Best View

Posted Dec 2, 2017
Second time to stay at Buena Vista. Beautiful facility, rooms and view. Staff always go extra mile to help. Really wonderful experience.
Comment from Hotel Management
Dec 5, 2017 by reception , Hotel Management
Thank you very much :)
5 out of 5
Recommended
for Everyone
by A verified traveler from North Carolina

Beautiful place hidden off the road.

Posted Dec 2, 2017
The staff could not have been nicer or more helpful. A bit hard to find, use your GPS. A welcome oasis after battling the traffic through Alejuela!
Comment from Hotel Management
Dec 5, 2017 by Reception, Hotel Management
Thank you very much :)
4 out of 5
Recommended
for Everyone
by A verified traveler from midwest

Great views and hiking trail

Posted Dec 1, 2017
Pros: The staff was very accommodating. Again the views were excellent
Cons: The only problem I had was with the dinner. We ordered some chicken and steak dishes. I am use to Midwest US beef, so this wasn't very tasty.
Location: We were there for just a night so we just enjoyed the views which was great.
We stayed here the day before our flight home. The room was very comfortable and affordable. There was a great view of the surrounding mountains and the city below. The hotel also had a walking trail that included seeing coffee plants and a variety of colorful flowers.
Comment from Hotel Management
Dec 5, 2017 by Reception, Hotel Management
Thank you very much for your review!