Ratings based on 165 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Oakville, Ontario, Canada

Nice pictures but not a great hotel

Posted Jan 8, 2018
Pros: Nice gardens and the personnel and the van service if you book a family suite.
Cons: Move check in closer to the gate. Have support staff for the luggage. Make sure the rooms are clean and smell like clean. Renew the bedding
Location: Unless you have a car, there is nothing you can do around it. Nice restaurant near-by (Chery's)
The hotel is more like a settlement of different small houses in an enclosed neighborhood than a hotel. There is no support to unload the luggage and the reception is at the back end of the location. Then, if you are not lucky to get the rooms close to the entrance, then you have to carry your luggage a long way. The rooms were mostly clean, although we found bugs close to our beds (killed them) and a big snot on one of the bedding. The shower was not clean and it was slippery, not sure if it was dirt from the previous persons or what. Kitchen personnel were very attentive and so was the front desk lady. I would not go with my family again unless I am on a back pack travel. Too pricey for what it is.
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, AB

Very nice hotel, including a restaurant

Posted Dec 31, 2017
Pros: Beds were comfortable. Very relaxing place to stay.
Location: Close to Zoo Ave (a very pleasant walk around for a couple of hours). Also, just at the end of the road is a local restaurant ... very tasty!
15-20 minutes from the airport, this hotel has a beautiful garden and a swimming pool. The hotel’s restaurant was good (for dinner) as was the breakfast included in our room rate. A very relaxing place to stay.
Comment from Hotel Management
Jan 2, 2018 by Robert Hick, Hotel Management
Thank you for your kind review. We are happy that you enjoyed both hotel and our restaurant too! Hope to see you again soon at La Rosa!
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle WA USA

Beautifully maintained grounds, friendly staff

Posted Dec 14, 2017
Beautifully maintained grounds, friendly staff Great value.
Comment from Hotel Management
Dec 21, 2017 by Reservations Manager, Hotel Management
Thank you very much for all your nice words! We are so glad the you enjoyed the time in La Rosa.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to airport and beautiful gardens .

Posted Dec 7, 2017
The area is quiet at night.We were 20 minutes from the airport.The staff is eager to please the guests.We really enjoyed the breakfast.
Comment from Hotel Management
Dec 7, 2017 by Reservations Manager, Hotel Management
Hello! Yes, we are close to the airport and our goal is make the guest happy! We appreciate your nice words. Please come back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from phoenix arizona

Nice clean hotel

Posted Dec 1, 2017
Breakfast was great!! Clean and comfortable hotel, close to the airport
Comment from Hotel Management
Dec 7, 2017 by Reservations Manager, Hotel Management
Thank you very much for your comment. Nothing make us more happy that know our guest felt good during the stay in Costa Rica and of course in La Rosa!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 25, 2017
Edwin was the best! He ensured we had everything we needed and more.
Comment from Hotel Management
Nov 30, 2017 by Reservations Manager, Hotel Management
Thank you very much for the comment. I will show to Edwin your comment. We appreciate!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 19, 2017
Peaceful and lovely grounds Wonderful breakfast Kind staff
Comment from Hotel Management
Nov 22, 2017 by Katherine, Hotel Management
Thank you very much for your comment. We really appreciate!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando, Fl

Alajuela's little pearl

Posted Nov 15, 2017
Authentic people authentic environment.If you looking for a place to relax this is the place.Reasonably priced and considering you in Costa Rica the wifi was not bad at all.We loved it, Definitely coming back!
Comment from Hotel Management
Nov 22, 2017 by Katherine Villalobos, Hotel Management
Thank you Erick! We are so glad you enjoyed the time here. Please come back soon!!
5 out of 5
by Ramon

Posted Oct 9, 2017 on Hotels
Comment from Hotel Management
Nov 22, 2017
Thank you very much!
5 out of 5
Recommended
for Families
by A verified traveler from San Francisco

Delicious food, amazing service, beautiful garden

Posted Sep 2, 2017
The restaurant food was incredibly fresh and delicious, and the hotel staff were all so so sweet with our toddler. They had him fist-bumping and saying Ola! within a day. The hotel manager Maria went above and beyond to help with any and all questions we had (& we had so many!) - she helped us make calls to our airline & car rental agency, pointed us to nearby kid-friendly activities (Zoo Ave is fantastic & only 5-10min away), and even helped us soothe the little one when he accidentally slammed a car door on his finger when we were on the way out. The A/C was crucial for our little one's mid-day nap & the wifi helped keep us entertained while we were waiting for him to wake up. It really did feel like everyone who works here loves being here - so many genuine smiles and laughs. It was an immediately welcoming oasis for us. We stayed here at the beginning and end of our trip & we had many moments of wishing it would have made logistical sense to be here the entire time. We are going to insist that any friends traveling to Costa Rica in the future make plans to stay here.
Comment from Hotel Management
Sep 30, 2017 by Reservations Manager, Hotel Management
Thank you very much Wanda for your nice words! We are so glad the you and your family enjoyed and feed good during your stay. Please come back soon!