Ratings based on 153 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Families
by A verified traveler from San Francisco

Delicious food, amazing service, beautiful garden

Posted Sep 2, 2017
The restaurant food was incredibly fresh and delicious, and the hotel staff were all so so sweet with our toddler. They had him fist-bumping and saying Ola! within a day. The hotel manager Maria went above and beyond to help with any and all questions we had (& we had so many!) - she helped us make calls to our airline & car rental agency, pointed us to nearby kid-friendly activities (Zoo Ave is fantastic & only 5-10min away), and even helped us soothe the little one when he accidentally slammed a car door on his finger when we were on the way out. The A/C was crucial for our little one's mid-day nap & the wifi helped keep us entertained while we were waiting for him to wake up. It really did feel like everyone who works here loves being here - so many genuine smiles and laughs. It was an immediately welcoming oasis for us. We stayed here at the beginning and end of our trip & we had many moments of wishing it would have made logistical sense to be here the entire time. We are going to insist that any friends traveling to Costa Rica in the future make plans to stay here.
Comment from Hotel Management
Sep 30, 2017 by Reservations Manager, Hotel Management
Thank you very much Wanda for your nice words! We are so glad the you and your family enjoyed and feed good during your stay. Please come back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Nice quiet and safe

Posted Aug 24, 2017
Nice and quiet the waiter Edwin was great. Off the town center less busy and close to good restsurants.
Comment from Hotel Management
Aug 26, 2017 by Robert, Hotel Management
Thank you for your kind words. We will let Edwin know!
4 out of 5
Recommended
for Everyone
by A verified traveler

This place is nice and quite.

Posted Jul 13, 2017 on Orbitz
Pros: Everything
Cons: Workers start very early.Sometimes you can hear them.
Location: Location is fine if you have a car
I always have a good time staying there.Nice pool.
Comment from Hotel Management
Aug 26, 2017 by Robert, Hotel Management
Everything is good!! haha. Thank you for your repeat business. Our workers are not supposed to be making noise before 8 am. We will remind them -that you for letting us know.
2 out of 5
by Carol

Unpleasant email from hotel

Posted Jun 9, 2017 on Hotels
My room was paid online and for when we arrive to check in the hostess from Germany who was at the front desk offered us complementary banana bread coffee and hot tea I receive an email a day later saying that I did not pay my tab so there is a dishonest issue with the establishment . Please review your records and get back with me
Comment from Hotel Management
Aug 2, 2017
Hello Carol; We regret the confusion that occurred between you and our reception staff. We will not be charging you for the banana bread nor the coffee as a result. Normally these items are not free outside of breakfast hours. I have discussed with my reception staff to ensure that they are clear in communication with guests as to whether what they offer is a free service or a charged service. I assure you that there was no dishonest or malicious intent with this confusion. Thank you; Robert Hick
4 out of 5
by Pamela

Accommodating Place

Posted Jun 7, 2017 on Hotels
The hotel staff was extemely accommodating. I let them know that our plane would be in close to 9 pm when the kitchen is closed. The front desk asked the kitchen to leave us a variety of meals so that we could go straight to the hotel after a long day of traveling.
Comment from Hotel Management
Sep 30, 2017
Pamela we are so glad for your visit. We really hope your stay in Costa Rica were nice and confortable. The food was the last prepared to be less old when you and your family arrived. Thank you very much for all the good comments and the time you took to wrote those.
4 out of 5
Recommended
for Everyone
by A verified traveler from west palm beach, fl

nice clean place to stay

Posted Jun 5, 2017
Clean bedrooms, clean pool and good breakfast. 24 hour security. We even had a room with a/c which is very nice in Costa Rica. Beds are very nice and comfortable
Comment from Hotel Management
Sep 30, 2017 by Reservations Manager, Hotel Management
Thank you very much Carolyn! yes, you are correct sometime in our country the a/c is a bless. Hopefully was good for you and the family. The breakfast is delicious and the staff enjoy every moment with the guest! We hope to see you soon!
5 out of 5
by Amber

Hands down great

Posted May 29, 2017 on Hotels
Amazing. Beautiful grounds. Well maintained. Staff is super friendly.
Comment from Hotel Management
Jun 3, 2017
Thank you for your kind comments! Our customer service quality is very important to us as we know that we are many guest's first experience in Costa Rica after the airport! Thank you for staying with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from Massachusetts

Nice oasis in the city

Posted May 2, 2017
Spent our first night here and it was a green oasis in the city. Pros: Fast checkin, gated/secure parking, beautiful and clean pool, nice restaurant on site, very close to other good looking restaurants, and quiet! The property has beautiful gardens and flowers all around. Our room was great, lots of room, comfy beds, the ac worked, and we had a tub/shower (no tub stopper tho). The lighting is a little dim in the rooms, nutty can open the shades t get natural light, and there are going to be bugs no matter where you stay, just sweep them out the door :) Just wish it was a little closer to the airport, but we would definitely stay here again!
Comment from Hotel Management
May 7, 2017 by Robert, Hotel Management
Thank you for your review! We are glad you enjoyed your stay with us. The tub stopper is a push-down affair, no plug required. We find that it's nice to be 15 minutes away from the airport instead of right in the noisy town - it gives a more 'pura vida' experience. Do come and visit us again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

beautiful grounds, great breakfast

Posted Apr 30, 2017
Pros: See above.
Cons: See above/
Location: Near the airport but feels like an oasis in the middle of a city.
The Hotel La Rosa de America is an oasis. The grounds are spectacular and remind me of the grounds and accommodations at the El Rey Inn in Santa Fe, New Mexico. The birds and flowers are worth the visit. The rooms are clean and comfortable although probably due for a spiffing up. The breakfast is very nice, fresh fruit is outstanding. The staff are very attentive to needs and even though we had to leave at 4:00 am to catch a flight, they packed us a breakfast to go!
Comment from Hotel Management
May 7, 2017 by Robert, Hotel Management
Thank you for your review! We are so glad you enjoyed the gardens, we really take a lot of pride in keeping them maintained and attracting the birds. We pride ourselves on our friendly service, and ensuring folks leave with something in their stomachs no matter the time. We hope you can come again soon!
4 out of 5
Recommended
for Couples
by A verified traveler from Seattle, WA

Great airport/San Jose hotel

Posted Apr 27, 2017
Pros: Location, grounds, staff, and restaurant were great
Cons: Map leads you to closed gate from road rather than around to the right entrance.
Location: Not much nearby, but we didn't spend much time. It was easy to get to and from SJO airport, and provides everything needed for a night on site
This was a perfect hotel to stay near the airport both after flying in and before flying out. It is a nice introduction to Costa Rica with well manicured grounds, comfortable rooms, and great breakfast/restaurant options. The hotel is very safe, gated, and well cared for
Comment from Hotel Management
May 7, 2017 by Robert, Hotel Management
Thank you for your review! We have only one entrance to the hotel, we weren't sure what you meant? We are glad you enjoyed your stay and we hope you can come again soon!