Ratings based on 391 Verified Reviews

4.0 out of 5
88% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Posted Dec 13, 2017
Nice place... Could use a few updates and repairs. I'd stay again
5 out of 5
Recommended
for Everyone
by A verified traveler from Woodville, Ohio

Our second visit to Hotel Martino

Posted Dec 12, 2017
The hotel is conveniently located near the main airport that serves San Jose. Its a modern, full-service hostelry surrounded by beautifully maintained grounds. The staff are very friendly and responsive, especially the dining room servers. William, Onessimo, and John Paul are top notch.
4 out of 5
Recommended
for Everyone
by A verified traveler

The bed is very very hard

Posted Nov 30, 2017
Pros: Beautiful wood, nice location.
Cons: Some new mattresses would be wonderful and make this a really nice hotel.
The bed is very hard and the mattress sits on top of a complete wood frame and it makes a lot of noise when you move at all. Really not comfortable! Staff very nice and helpful they let us leave our car which they normally do not do even thought the Expedia said they did.
Comment from Hotel Management
Dec 1, 2017 by Adriano Martino, Hotel Management
Thank you very much for your nice words
3 out of 5
by A verified traveler

Posted Nov 6, 2017
Pros: staff and rooms
Cons: internet and television
staff and food and beverage were great , Internet and television horrible
Comment from Hotel Management
Nov 8, 2017 by Adriano Martino, Hotel Management
Thank you for your review, we will do our best to upgrade our services. Adriano Martino
5 out of 5
Recommended
for Everyone
by A verified traveler from california - usa

Beautiful area for relaxation

Posted Oct 2, 2017
Excelente place to stay in alajuela, I'll recommend this hotel
Comment from Hotel Management
Nov 8, 2017 by Adriano Martino, Hotel Management
Thank you for your words. Adriano Martino
5 out of 5
by Ronald

Posted Aug 13, 2017 on Hotels
Comment from Hotel Management
Aug 18, 2017
Thank you very much
4 out of 5
by Joan

Quiet hotel, a bit isolated, but restful

Posted Jul 29, 2017 on Hotels
Good things: Spacious, clean room with patio and stunning woodwork. Location near the bird zoo was great for exploring by walking from the hotel, and there were a couple restaurants within walking distance. Pool area easily accessible for gatherings of hotel guests. Upon arrival, the pool was wonderfully clean and great for morning swim. Breakfast was good in that eggs were individually prepared with good, friendly service. Golf cart transport for persons or luggage was readily available. However, they did something to the pool that turned the water green, so we could not swim, which was disappointing. Service was marginal as the reception staff seemed overwhelmed with influx of patrons (large wedding party), and were not conversationally bilingual. Assisting with plans for transportation or tours was not part of their service, and it was hard to get their attention to ask questions. Also there was rarely a bartender in the bar, or someone to ask, for something to drink. This is a quiet hotel, out of the way of activities (except for the zoo), but was great for our group for pre-wedding gatherings/partying. They seemed to be understaffed.
Comment from Hotel Management
Aug 4, 2017
Thank you very much for your words, Adriano Martino
4 out of 5
by Sean

Great Hotel Great Staff

Posted Jul 11, 2017 on Hotels
Great hotel and the staff were amazing. Good breakfast . Right across from the zoo and your kids will love it. The staff really go the extra mile to make your stay great.
Comment from Hotel Management
Jul 15, 2017
Thank you very much for your nice words Adriano Martino
4 out of 5
by Bjorn W

Nice hotel

Posted Jul 5, 2017 on Hotels
Very nice
Comment from Hotel Management
Jul 15, 2017
Thank you very much for your nice words Adriano Martino
5 out of 5
Recommended
for Everyone
by A verified traveler from U

Beautiful surprise

Posted Jul 3, 2017
Beautiful hotel and wonderful staff. Stayed for the last 2 nights of our trip and so glad we did!
Comment from Hotel Management
Jul 7, 2017 by Adriano, Hotel Management
Thank you very much for your nice words. Adriano Martino