Ratings based on 189 Verified Reviews

4.2 out of 5
84% of guests recommend
4.4 Room cleanliness
4.6 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Nice hotel for a night

Posted Dec 17, 2017
I would stay here longer but we are heading to the beach. The beds are great. Really clean, incredibly kind staff. They helped me get dinner ordered for delivery amd then brought it to my room! Over and above!
Comment from Hotel Management
Dec 17, 2017 by Josue Guzman - Front Desk, Hotel Management
Thank you is always our pleasure!
5 out of 5
by A verified traveler from Boynton Beach, FL

Nice hotel, great accommodations.

Posted Nov 16, 2017
Pros: Family owned and operated and very well run and they always welcome you as family
Location: Great location, close to great shopping and the airport!
Reasonable prices, quaint, friendly, only minutes away from airport yet quite great staff!!
Comment from Hotel Management
Nov 18, 2017 by Josue Guzman, Front Desk, Hotel Management
Thank you Olga! We are very glad to receive you as our guest everytime. Kind Regards,
2 out of 5
by A verified traveler from Colorado USA

The shower did not work both times we stayed there

Posted Sep 25, 2017
Pros: It was quiet. Now we know why.
Cons: Fix showers, consider treating tourists with trust and respect.
Location: near airport
We stayed there upon arrival and the day before departure from Costa Rica. The shower did not work. Staff informed. Given same room when we returned - shower still did not work. The biggest disappointment, however, was when we checked out at 4:45 AM and took their shuttle to the airport. Our flight was cancelled, rescheduled for 5 hours later. The hotel would not let us check back in. Immanuel, who said it was a family run business and that he was one of the managers as well as our driver that morning (because so early) said that it was the rule. Also, the bedding had already been pulled (at 5 AM!!!). We only wanted to go back and relax until flight time. He stated that we would have to buy breakfast, pay for another ride to airport, etc. WHICH WE WOULD HAVE DONE ANYWAY. It was the way it was handled since we had had dinner there twice and overtipped both times. Tips are already included in restaurant bills in CR, but we added 20% anyway - more on the previous night's dinner. And for the ride - which was suppose to be free. VERY DISAPPOINTING AND RUDE. PS I HAVE never posted a negative review before.
Comment from Hotel Management
Sep 28, 2017 by Josue Guzman - Front Desk, Hotel Management
Dear Elayne, Thank you for your feedback this is very important to us. I am sorry that you experienced issues with the shower, we will look after this and check the report. We are also sorry that your expectations to come back and retake your room could not be met. This may be possible sometimes, depending if the room is in process of being clean or not. By your perspective it seems unlikely that someone could be cleaning rooms at 5 a.m. but actually it was, part of our staff starts their shift at 5 a.m. they start preparing breakfast and others must clean public areas, take linens to the laundry room, etc. This was explained by Emmanuel who was coming back from San Jose after dropping off another guests. Our option was to take you back to the hotel and offer you our lobby couch to wait and then take you back to the airport for an extra fee to cover both extra transportation services. Our shuttle had already picked you up from the car rental company the night before and then took you back the airport a little earlier than usual as the first one is at 5 a.m. We always treat our guest with the most respect. It is our guests choice to give a tip to our staff when a service is done well. Regards, Josue Guzman Front Desk
5 out of 5
Recommended
for Everyone
by A verified traveler from Friendswood, TX

Perfect hideaway in Costa Rica!

Posted Sep 12, 2017
Perfect hotel stay! Shuttle picked my family up at the airport and was waiting with a sign. Room was comfortable and cleaned daily. Restaurant on site was excellent and had plenty of options. Pool was clean and refreahing. Staff was friendly and helpful.
Comment from Hotel Management
Sep 13, 2017 by Josue Guzman - Front Desk, Hotel Management
Thank you Jennifer, we are glad you had such a great experience. Best Regards,
5 out of 5
by Ana V.

Very happy

Posted Aug 11, 2017 on Hotels
Excellent service. One of the staff members, Manuel was especially friendly and provided great customer service, tour recommendations, and airport shuttle. Very, very pleased with my stay
Comment from Hotel Management
Sep 3, 2017
Hello Ana, Thank you for your nice comments. It was our pleasure to have you as our guest. Kind Regards, Josue Guzman - Front Desk
5 out of 5
by mary

Posted Aug 7, 2017 on Hotels
Stayed on way to and from very pleasant and more local experience but still close enough to be convenient. Nice grounds AC in rooms.
Comment from Hotel Management
Aug 12, 2017
Thank you Mary! We are very glad to read your comments. Kind Regards, Josue Guzman - Front Desk
4 out of 5
by Celine

Posted Aug 4, 2017 on Hotels
Comment from Hotel Management
Aug 12, 2017
Thank you! Josue Guzman - Front Desk
4 out of 5
by A verified traveler

Budgeted hotel, worth the stay

Posted Aug 2, 2017 on Hotels
Overall it was a nice place to stay. It isn't far from the airport and has nicely kept gardens. The staff was very accommodating and the shuttle to and from the airport was great for us!
Comment from Hotel Management
Aug 12, 2017
Thank you for your comments. Feedback is always appreciate it. Josue Guzman - Front Desk
5 out of 5
by Natalie

Posted Jul 24, 2017 on Hotels
We arrived on a late flight at midnight but this wasn't an issue staff greated us with a smile and couldn't have been nicer. Breakfast was really good. Only stayed one night but would have liked to have stayed longer
Comment from Hotel Management
Aug 12, 2017
Thank you Natalie, we hope to have you as our guest back soon. Kind Regards, Josue Guzman - Front Desk
5 out of 5
by A verified traveler

A Great Place to Land

Posted Jul 24, 2017 on Hotels
Hotel Robledal was the perfect place to begin and end our visit to Costa Rica. The setting was beautiful and peaceful, and the service was outstanding. We felt well taken care of from the start. We were contacted by the hotel before our stay to find out if we needed transportation from the airport which made our arrival in the country much easier. Additionally, after a long day of travel it was wonderful to be able to eat dinner at the restaurant on site. The owners and staff were all friendly, kind and attentive, available to do many things that made traveling easier. We were provided with rides to and from the airport as well as the rental car company, given helpful advice about the local area, and able to print out our boarding passes for a small fee. The delicious breakfast that was included as part of our stay was also very enjoyable. The only drawbacks for our family were the size of our room (a little small for a family of four) and inconsistent wi-fi. These were insignificant compared to the quality of the hotel.
Comment from Hotel Management
Aug 12, 2017
Thank you for your feedback. This is very important so we can always improve our service. I am very glad to inform that we have just updated our Internet contract and upgraded to optic fiber, which works really nice and faster compared to our previous contract. Kind Regards, Josue Guzman - Front Desk