Ratings based on 265 Verified Reviews

4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from illinois

nice place

Posted Feb 16, 2017
Clean and comfortable. Very attractive place. Lobby very attractive and well kept. Breakfast just ok.
Comment from Hotel Management
Feb 16, 2017 by Arpan, Hotel Management
Dear Paul and Jan, Thanks for your business and taking the time to give us feedback. We are happy you enjoyed the fully renovated hotel and your clean comfortable stay. At your service, Arpan Bhakta Corporate Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to great food.

Posted Feb 15, 2017
Hotel staff very nice. Two nice restaurants within walking distance. Very enjoyable.
Comment from Hotel Management
Feb 16, 2017 by Arpan, Hotel Management
Dear Becca, Thanks for your excellent review. We are close to Carino's Italian and Chilis. We appreciate your comments about our extremely nice staff. We welcome you back next time. Best Regards, Arpan Bhakta Corporate Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from St Paul, MN

Nice, updated, clean

Posted Feb 11, 2017
Convenient location. Nice & new. Great friendly staff.
Comment from Hotel Management
Feb 14, 2017 by Arpan, Hotel Management
Dear Katie, Thanks for your positive comments about our renovations. We appreciate the kind words about our staff we will pass this along. We appreciate your business and look forward to your next stay. Thanks, Arpan Bhakta Corporate Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from seattle

Easy access to roadways

Posted Feb 8, 2017
This was a quick stop a little late and they hooked us up to my room quickly. Great breakfast included.
Comment from Hotel Management
Feb 9, 2017 by Arpan, Hotel Management
Dear Debi, Thanks for staying with us and providing us feedback. We are glad the front desk was efficient and got you to your room quickly. Please visit us again soon. Arpan Bhakta Corporate Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Austin, TX

Pleasant Stay

Posted Jan 24, 2017
Pros: Cleanliness and friendly staff. Front desk manager was very helpful with local-non franchise-options to dine at, things to do etc.
Location: White Sands National Monument a great place to visit. Hotel has multiple franchise dining options within walking distance.
Nice remodel, clean hotel/room and super friendly staff.
Comment from Hotel Management
Jan 27, 2017 by Arpan Bhakta, Hotel Management
Dear Will, Thanks for your review. We appreciate your comments about our staff and the hotel cleanliness. Our hotel is newly remodeled. Thanks for your business.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to white sands

Posted Dec 28, 2016
Cons: Air conditioner needs to be cleaned. It smells something...
Location: Very good location for everything
Overall good experience good room, breakfast and staff, recommended to friends
Comment from Hotel Management
Jan 3, 2017 by Arpan, Hotel Management
Dear Guest, Thanks for your feedback. We appreciate your comments about the hotel, breakfast, and staff. We are happy about the recommendation. We will tell maintenance to check the AC. Thanks, Arpan Bhakta Corporate Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from nm

Posted Dec 27, 2016
New property in good shape. Good location. Good breakfast.
Comment from Hotel Management
Jan 3, 2017 by Arpan, Hotel Management
Dear Guest, Thanks for your 5 out of 5 review. We are newly renovated and we do have a great free hot breakfast. Thanks Arpan Bhakta Corporate Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from san antonio texas

Great place great staff

Posted Dec 24, 2016
This is the best hotel experience we've ever had! The hotel was clean, like sparkly clean! The beds were deluxe comfortable! The rooms were nice and it was quiet! We called for additonal towels and they were up within 3 minutes! It was just perfect! If only the staff couldve made it snow instead of rain for Christmas break with 2 young kids! 😆🎅❄🎄⛄
Comment from Hotel Management
Jan 3, 2017 by Arpan, Hotel Management
Dear Guest, Thanks for the wonderful comments! The hotel is newly renovated and the beds are brand new. We are glad you recognized the promptness of the staff. We appreciate your family and you spending your Christmas break with us. Arpan Bhakta Corporate Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 25, 2016
When checking in, the front desk clerk tried pressuring me into signing up for their rewards program. I told her I was not interested, and would need to speak to my husband if we wanted to sing up. With an attitude she said "ugh, I just need your email." I told her not at this time. We unloaded and went upstairs, wasn't even 10 minutes later, and the same clerk was calling asking if I had talked to my husband about signing up. When I told her no, she was not happy with that response. The hotel smells musty, and the door to the room doesn't close very well. Beware when you flush the toilet, it's obnoxiously loud. If you have to interact with any of the front desk clerks, ask for Erika, so sweet, and helpful! The second morning when we were going down to breakfast, we saw the housekeeping cleaning, along with the house keeping we saw their boyfriends, friends, whomever they liked to bring. It was very unprofessional. We saw the boyfriend of one of the housekeepers going in and out of rooms. We always put up our privacy please sign up, but still felt uncomfortable leaving our stuff while non-hotel staff was in and out of rooms. The breakfast staff was the sweetest.When we wanted to check out, we waited about 2-3 minutes while the front desk was having a conversation with another hotel staff. Every other word was the "F" work. You could loudly hear it. The front desk clerk looked at me twice, then the third time she said it'll be a minute. i was very frustrated at this point.
Comment from Hotel Management
Nov 28, 2016 by Arpan, Hotel Management
Thank you for your feedback. We apologize that your recent stay did not meet expectations. We appreciate your comments about the front desk and will share these with them so that we can continue to improve our services. What you experienced is not normal and we will make corrections to these issues . We do hope to have another chance to welcome you back in the future, so that we can provide a better experience. Sincerely, Arpan Bhakta Corporate Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Bridgeton, United States of America

Nice, new hotel.

Posted Nov 15, 2016
Location: We hiked White Sands National Monument, visited McGinn's Pistachioland, hiked the Sacramento mountains.
The hotel was new and clean. The room was large and comfortable. The TV could have been larger, the breakfast could have been better.
Comment from Hotel Management
Nov 15, 2016 by Arpan, Hotel Management
Dear Robert, Thanks for your feedback. We appreciate your comments about our spacious and comfortable newly renovated rooms! We will take your comments into consideration when we update our TV's and get bigger ones. Thanks for your stay. Arpan Bhakta Corporate Manager