Ratings based on 344 Verified Reviews

4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Exceptionaly clean and tidy.

Posted Jan 15, 2018
Room was very clean and staff was marvelous. Breakfast was first class.
2 out of 5
by A verified traveler

Dont get fooled by upgraded looks

Posted Dec 26, 2017
Bathrooms were getting choked. Very old electric fittings some even loose. Most of all hotel wasn't equipped to handle holiday crowd. They were unable to refill all breakfast items and staff was rude in telling me we are just 2 people. We will get u food when we can. Go next door to hampton. Skip this place
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Close to white sands...

Posted Dec 25, 2017
Nice hotel close to good eats, white sands and other museums. They also provide free sleds so you don't have to wait at white sands to rent them.....
4 out of 5
Recommended
for Everyone
by A verified traveler

convenient

Posted Dec 18, 2017
Pros: location
Cons: only one of our beds got made during the 4 night stay. We are unsure why the other one didn't
Location: Nice distance to restaurants
Close to Holoman and walking distance to restaurants.
Comment from Hotel Management
Dec 20, 2017 by Arpan Bhakta, Hotel Management
Dear Guest, Thanks so much for your feedback. We are glad you found the location convenient and in walking distance to a few restaurants. We apologize that one of your beds were not made; the only time housekeepers are instructed not to touch a bed is if there are items that are expensive or electronics on the bed. We can review the policy to maybe post a sign as to why a bed is not made. Again sorry for the inconvenience. We appreciate your business. Sincerely, Arpan Bhakta Corporate Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Clovis NM

Everything was so good!

Posted Nov 13, 2017
We really had a great visit the breakfast buffet was very good!
Comment from Hotel Management
Nov 24, 2017 by Arpan Bhakta, Hotel Management
Dear Trudy, Thanks so much for the review. We appreciate the 5 out of 5. We are glad you enjoyed the breakfast buffet. Thank you for your business. Yours in Service, Arpan Bhakta Corporate Manager
4 out of 5
by Ebony

Posted Oct 18, 2017 on Hotels
Comment from Hotel Management
Oct 20, 2017 by Arpan, Hotel Management
Dear Ebony, Thanks for your 4 star feedback review. We appreciate it. Arpan Bhakta Corporate Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Comforts of Home

Posted Oct 18, 2017
Pros: It reminded me of home clean, fresh, and comfortable. Their breakfast were great, so many choices of food.
Location: There is a zoo. There is a museum. The local restaurants are fabulous great food, good prices, and lots of options.
I used to work at a resort so when I say the rooms were clean, it means I checked the corners and inspected the bathroom. They were to my satisfaction, very pleased and impressed. I love that the room was equipped with a Keurig and K-cups, to me it makes more sense than a 4 cup pot. The pillows and mattress were very comfortable, I liked the fact that the pillow cases were marked with firm and soft on them.
Comment from Hotel Management
Oct 20, 2017 by Arpan, Hotel Management
Dear Guest, Thanks for the great feedback we appreciate it so much. We are glad you experience all the comforts of home with emphasis on cleanliness. Our housekeeping staff strives to please. We will pass along your wonderful comments. Thanks again for your business. Arpan Bhakta Corporate Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Carlsbad, NM

Posted Oct 18, 2017
Nice clean hotel with friendly staff. The breakfast was nice. The hotel was located in a convenient part of town.
Comment from Hotel Management
Oct 20, 2017 by Arpan, Hotel Management
Dear Francie, Thanks for your wonderful comments about our staff! We are happy you enjoyed breakfast and you found our location to be very convenient. We appreciate your business. Arpan Bhakta Corporate Manager
5 out of 5
by Shel

Very Nice Place To Stay

Posted Oct 16, 2017 on Hotels
Great place to stay. Friendly service, clean rooms, delicious breakfast, nice indoor pool, comfortable beds. I have nothing bad to say about my stay. I would recommend and stay there again.
Comment from Hotel Management
Oct 20, 2017 by Arpan, Hotel Management
Dear Shel, Thanks so much for taking the time to give us feedback. We appreciate the recommendation. We are glad you enjoyed the comfortable beds and indoor pool. Our staff works hard to provide true hospitality. At your service, Arpan Bhakta Corporate Manager
4 out of 5
by Victoria

Posted Oct 8, 2017 on Hotels
Comment from Hotel Management
Oct 20, 2017 by Arpan, Hotel Management
Dear Victoria, We appreciate the 4 star review! See you next time, Arpan Bhakta Corporate Manager