Ratings based on 308 Verified Reviews

4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Perfect hotel next to white sands

Posted Jul 6, 2017
Booked a suite which provided the perfect amount of space during our down time. Enjoyed hot tub , indoor pool, and exercise room.
Comment from Hotel Management
Jul 7, 2017 by Arpan, Hotel Management
Dear Guest, Thanks for taking the time to share your comments with us. We are glad that the suite provided ample space for your families needs. Its great to see you were able to enjoy the indoor hot tub, pool, and exercise room. We look forward to your next stay. Arpan Bhakta Corporate Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 6, 2017
Friendly & accommodating staff. The breakfast buffet could be a little better.
Comment from Hotel Management
Jul 7, 2017 by Arpan, Hotel Management
Dear Guest, Thanks for your review we appreciate your comments about our friendly and hospitable staff. Changes will be coming to our breakfast next year to make enhancements. We look forward to seeing again next time. Arpan Bhakta, Corporate Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Close to White Sands National Monument

Posted Jun 27, 2017
We were traveling to the White Sands National Monument for tourism. This hotel is about 15 minutes' drive away from the park. It is the closest nice hotel to the White Sands in Alamogordo. And you can find all the necessary stuff in this small city. There are a lot of restaurants and gas station near the hotel. The mountains are just right behind the room so you can see them from your room window. The equipment there is a little too simple and old compared with similar hotels in big cities, but the staff there are really friendly and nice. I enjoyed having breakfast there surrounding by mountains, deserts and sunshine.
Comment from Hotel Management
Jul 7, 2017 by Arpan, Hotel Management
Dear Thomas, Thanks for your comments about your great stay at the Holiday Inn Express and Suites in Alamogordo, NM. We are indeed just 15 minutes away from White Sands National Monument and in walking distance to a few restaurants. We do have sleds to borrow on a first come first serve basis. Our odd numbered rooms do have some great views of the mountains. Thanks for your business and see you next time. At your service, Arpan Bhakta Corporate Manager
4 out of 5
by A verified traveler

Posted Jun 25, 2017 on Hotels
Comment from Hotel Management
Jul 3, 2017 by Arpan, Hotel Management
Dear Guest, Thanks for your review. We appreciate your business. Arpan Bhakta Corporate Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to White Sands

Posted Jun 23, 2017
The hotel was nice friendly staff and clean room. We enjoyed our stay while we went to visit the white sands
Comment from Hotel Management
Jun 27, 2017 by Arpan, Hotel Management
Dear Guest, Thanks for your feedback and nice words about our nice friendly staff. We are happy you enjoyed the clean room and had an enjoyable stay. Our hotel is just 15 minutes away from White Sands National Monument. Thanks for your business. At your service, Arpan Bhakta
4 out of 5
by A verified traveler

Posted Jun 20, 2017 on Hotels
The price high.
Comment from Hotel Management
Aug 8, 2017 by Arpan, Hotel Management
Thanks for your feedback. We apologize the price did not meet your expectations. Arpan Bhakta Corporate Manager
5 out of 5
by A verified traveler

A Nice Respite In The Desert

Posted Jun 20, 2017 on Hotels
The hotel was perfect for our stay. It was a terrific value located between Ruidoso and White Sands. All of the employees that we encountered were helpful and warm. Nearby restaurants in walking distance provided great lunch and dinner options when we weren't sightseeing.
Comment from Hotel Management
Jul 3, 2017 by Arpan, Hotel Management
Dear Guest, Thanks for your review we appreciate the comments about our helpful and friendly staff. We are close to White Sands National Monument just 15 minutes away. Chili's Bar and Grill and Carinos Italian are within walking distance. We look forward to seeing you next time. At your service, Arpan Bhakta Corporate Manager
5 out of 5
by A verified traveler

Tournament

Posted Jun 20, 2017 on Hotels
We were there for a baseball tournament. After 6 hours in the hot sun all we wanted to do was relax. The guy at the counter was nice enough to check on our room even though we were a bit earlier than check-in time. He allowed my 2 kids and myself to check in early which was greatly appreciated. The only problem was a water rupture down the street, which was c completely out of their control, and there was no water to shower or use the restroom. Front desk was providing free bottled water for guests as needed. Breakfast was good. I enjoyed the egg white veggie omelette option.just missing the traditional waffle option. Would definitely stay there again.
Comment from Hotel Management
Jun 27, 2017 by Arpan, Hotel Management
Dear Guest, Thanks for you comments about our staff and property. We apologize that you were not able to shower when you entered the room. The city did have a problem that was not in our control. We appreciate you being understanding. We are happy you were able to enjoy the breakfast. We welcome you back next time and we can earn another 5 star review. At your service, Arpan Bhakta
4 out of 5
by Braxton

Great Service

Posted Jun 19, 2017 on Hotels
The sheets were dirty, however, the manager quickly responded to our call and changed the sheets out himself.
Comment from Hotel Management
Jun 27, 2017 by Arpan, Hotel Management
Dear Braxton, Thanks for taking the time to write us a review. We appreciate your comments about our manager jumping to action to correct the mistake. We also thank you for allowing us to make it right. Thanks for your business we will see you again next time. Arpan Bhakta Corporate Manager
5 out of 5
by Not Provided

Posted Jun 19, 2017 on Hotels
Comment from Hotel Management
Jun 27, 2017 by Arpan, Hotel Management
Dear Guest, Thanks for your 5 star review! We appreciate it and your business. See you again next time. Arpan Bhakta Corporate Manager