Posted Nov 25, 2016
When checking in, the front desk clerk tried pressuring me into signing up for their rewards program. I told her I was not interested, and would need to speak to my husband if we wanted to sing up. With an attitude she said "ugh, I just need your email." I told her not at this time. We unloaded and went upstairs, wasn't even 10 minutes later, and the same clerk was calling asking if I had talked to my husband about signing up. When I told her no, she was not happy with that response.
The hotel smells musty, and the door to the room doesn't close very well. Beware when you flush the toilet, it's obnoxiously loud.
If you have to interact with any of the front desk clerks, ask for Erika, so sweet, and helpful! The second morning when we were going down to breakfast, we saw the housekeeping cleaning, along with the house keeping we saw their boyfriends, friends, whomever they liked to bring. It was very unprofessional. We saw the boyfriend of one of the housekeepers going in and out of rooms. We always put up our privacy please sign up, but still felt uncomfortable leaving our stuff while non-hotel staff was in and out of rooms. The breakfast staff was the sweetest.When we wanted to check out, we waited about 2-3 minutes while the front desk was having a conversation with another hotel staff. Every other word was the "F" work. You could loudly hear it. The front desk clerk looked at me twice, then the third time she said it'll be a minute. i was very frustrated at this point.
Comment from Hotel Management
Nov 28, 2016 by Arpan, Hotel Management
Thank you for your feedback. We apologize that your recent stay did not meet expectations. We appreciate your comments about the front desk and will share these with them so that we can continue to improve our services. What you experienced is not normal and we will make corrections to these issues . We do hope to have another chance to welcome you back in the future, so that we can provide a better experience.