One of the worst hotels- and I travel for a living
Posted Mar 20, 2017
One side of the shelving in our first room was unscrewed and hanging from the wall, making it unusable. I told the person at the desk about it and his comment was "well, is the bed clean?" I was shocked and told him I hadn't gotten that far; the room was unacceptable. It also had no microwave.
He put us in another room. This one had no phone and three out of the five light fixtures didn't work. The toilet and sink fixtures were dirty. The bed frame sticks out from the side of the bed, but it's hidden by the bed skirt, so I bruised my shin.
The property states there's an indoor pool and there hasn't been one there for quite some time. There's a sign that says the pool is closed until further notice, but there's no sign of a pool and the "spa" is inaccessible. Their "cooked to order" breakfast is an English muffin, oatmeal, or a danish.
I booked this through Expedia's express deals, sight unseen, because they billed it as 2 1/2 stars. This is a one star hotel, and I would not stay here again. I will also not trust Expedia's deal ratings.
Comment from Hotel Management
Mar 27, 2017 by Phyllis Grey General Manager, Hotel Management
Thank you very much for taking the time to give our hotel a review. I'm sorry about the condition of our hotel, since I became the manager I have been working daily to make improvements and still have a long way to go but I assure you that I will get there and improve our hotel to stop things such as what you have shown and said in your review. If you happen our way again I'd like a chance to give you a much better experience, in a much better room and again I'm so sorry about everything!