Ratings based on 3 Verified Reviews

2.3 out of 5
3.0 Room cleanliness
1.7 Service & staff
3.0 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted Nov 7, 2016 on Hotels
The worst experience ever. Would never recommend to anyone!
Comment from Hotel Management
Aug 8, 2018 by Water Planet Hotels & Aquapark , Hotel Management
Dear Guest, First we would like to thank you for taking the time to describe your impressions about your stay at our hotel. Unfortunately, we can see from your comment that we could not convince you with our service. Please be assured that the points mentioned here do not correspond to the standard of our house. We take your criticisms very seriously and will share them promptly internally with the department responsible. At this point, we only apologize to you for the resulting negative impression and hope that you will give us a second chance to make for you unforgetable holiday on your next visit. Yours faithfully, Water Planet Deluxe Hotel & Aqua Park Eliza DAĞHAN
2 out of 5
by A verified traveler from UK

Nice Hotel with absolutely poor services/food

Posted Oct 13, 2016
Pros: Location Plenty of pools Aqua park Nice room
Cons: All aspects of service have been very poor. No management. No service. Rude staff. Lack of food and cutlery. No airport transfers.
Location: Alara Grand Bazaar is a nice place to go, walking distance from hotel. You should haggle for everything to get a reasonable price.
Well where do I start? There was no welcome of any sort. No one was fluent in English so everything was said many times without understanding. No one is there to help but to tell you off. I was called by the hotel reception at 01:30 in morning to come and pick up my bag from the reception that was delivered by airlines as it was lost. I asked to keep it there or send it to my room with a bellboy but the receptionist threatened me that he would not send anyone and not put it in a safe place and that I had to come and pick it up myself. I came to pick up half clothed and half asleep when this receptionist asked me to wait for good 30mins before he spoke to me and refused to give me his name or designation. He tried to tell me that he has been working for a long time and that I should have respected that. I complained in the morning but never received any apologies from him. The guest relations lady and the business manager are the only two nice people I met, but that did not make up for all the rest of staff. No one greets you or even bothers to ask if you need anything. Every single time at meals it was a struggle to get hold of cutlery. After getting that there was limited variety of food and it was below average in quality and taste. Most of the things finished before reaching to them and it was never refilled. The staff would just bluntly say we dont have it. You will find TIP BOX on every corner without service. Not recommended.
Comment from Hotel Management
Aug 8, 2018 by Water Planet Hotels & Aquapark , Hotel Management
Dear Guest! Thank you for your feedback. We always want to meet the needs of our guests, so it is helpful to point out improvements and problems. Your comments are very helpful for the development of our hotel, so thank you for the description of the problem areas. We would like to thank you again for your time and would be glad to welcome you soon, so that you can personally see our progress. Yours faithfully, Water Planet Hotels & Aquapark Eliza DAĞHAN
4 out of 5
by A verified traveler

Eğlenceli

Posted Sep 26, 2016 on Hotels
Guzeldi.tesekkurler.
Comment from Hotel Management
Aug 8, 2018 by Water Planet Hotels & Aquapark , Hotel Management
Değerli Misafirimiz Water Planet Deluxe & Aqua Park ekibi adına değerlendirmeniz için teşekkür ederiz. Konaklamanızdan memnun kaldığınıza sevindik. Siz değerli misafirimizi tekrar otelimizde görmekten mutlu olacağımızı belirtmek isteriz. Saygılarımızla Water Planet Deluxe & Aqua Park Misafir İlişkileri Müdürü. Eliza DAĞHAN