Ratings based on 7 Verified Reviews
They paid and stayed. We double-checked.
3.7 Room cleanliness
4.0 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified ReviewsThey paid and stayed. We double-checked.
by A verified traveler from London
Pleasant StayPosted Nov 23, 2015
Perfect touch of modern comfort that allows you to enjoy the heat and rustic charm of Lake palace. The staff were extremely helpful and always there to provide an effortless service. Con- room felt boring and dull. Room needs to be polished up to make your stay feel comfortable and at ease.
by A verified traveler from India,Kerala
Overpriced deals.....Not worthy for the money.Posted Oct 28, 2014
Pros: View ,Built qualities,bungiees, boat ride & drivers are very poilte....
Cons: Its having scope of improvement in all fields staring from facility management...
The welcome itself was poor as we were not served Welome drinks...Rooms allotted was good but a kind of small creature was disturbing.. Hotel staff changed room next day....Buffet is highly overcharged for the kind of food served... This is my 3rd trip to this property...The aging of aminities is visible due to poor maitenance.....The response time for a requested room service is also not permissible for a resort of said class... This property requires a revamp orelse any deals in current rates will be a real loss.....Its having huge scope of improvement....
by A verified traveler
Posted Feb 8, 2014 on Hotels
by A verified traveler from Seattle, USA
Excellent locationPosted Jan 24, 2014 on Hotels
Courteous, friendly and helpful staff. Thoroughly enjoyed our stay.
by A verified traveler
the food at this hotel is terrible.Posted Jan 14, 2014
Pros: The boat staff. Extremely helpful.
Cons: Change of hotel senior management
The food is terrible at this place. The breakfast is extremely poor. To be in an area which has an abundance of inexpensive fresh fruit and the hotel providing a very limited range and tinned juice is poor. The tables are not fully cleaned between breakfast and lunch. I would say that the hotel management is cutting corners to save a few pennies but losing people eating lunch or dinner at the hotel. Considering that the hotel is a 20 minute boat or taxi ride to town it is important that the hotel meals are to a good standard. Room not very clean. Overhead shower was dangerous and could not be used. Reported to the hotel but either didn't understand or not bothered. The staff were nice. Let down by very poor management. Not worth the money and more importantly ruined 3 days of my holiday.
by R and J from Dallas, TX
An impressive and unique place but needs updatesPosted Oct 28, 2013
Location, layout, pool and plantings (flowers, bushes, trees) are truly impressive. All rooms arrayed around lakes. Dining room décor and location overlooking lake is upscale and pleasant. But definitely needs some fixes to live up to its “luxury” claims. Bathrooms in our “villa” badly needed updating. Gym was really disappointing: no AC and half the ceiling fans didn’t work so unpleasantly hot; equipment old and rusty; no TVs or even music. Free evening cruise was really delightful. Free ferry into Alleppey was very useful. Overall, enjoyed the stay for the uniqueness of the location, the staff tried, but it was not up to the quality of other 5-star places we stayed at in India. Hopefully, the renovations currently in progress will remedy the current shortcomings. Note that it is 2 hours plus to the airport, so make arrangements ahead of time.
by Michael from Istanbul
Great Backwaters ResortPosted Mar 30, 2013
Pros: The quietness and the relaxing ambience.
Cons: Wi Fi connectivity very unreliable.
Location: Fantastic base to explore the Allepay Backwaters from.
The hotel - resort - is excellently maintained. The views and appearance are very pleasing. The food is very good and offers a good range. Check in advance the Complimentary boat service from the jetty in Allepey to the resort. Slight dissapointment would be the lack of wi-fi connectivity (very hit or miss), if you need to keep in touch with the outside world. Ideal location if you are seeking peace and isolation.